Kfc in Edinburgh, City of - Phone Number, Reservations, Reviews

2 x adults and 2 x children. Ordered using the electronic ordering station inside the building. Chose a table and had cold slopes delivered to us. Immediately upon opening we discovered the food was cold. I returned the cold drop to the counter to have it replaced with hot food which would be edible. A few minutes later the staff member returned to our table with more cold dlop as the replacement. I took the food back to the counter. The rather cheeky lady informed me that 'it is hot, its just off the grill' I then asked for a temperature probe. She obliged. The temperature of the chicken was 43 degrees C This is absolutely NEVER acceptable. A very nervous looking supervisor then assured me she would cook my meal fresh and it would take 6 minutes. The meal eventually arrived HOT but this type of service and poor quality of food is simply NOT ACCEPTABLE. £40 FOR COLD SLOP. DISGUSTING

We had dinner here was there was little open on Christmas Eve when we arrived at the nearby Novotel on our Expat Explore tour. Great service, delicious food and quick too. Couldn’t fault it.

Quick, easy effortless. Drive thru was a speedy dream! Service team were very nice and friendly. Thank you

We waited 30 minutes on our order. As we were waiting deliveroo and just eat drivers were arriving, flashing their phones and getting their orders to take away almost immediately. When the order did arrive, even though I had placed it at the till point with an employee, the order was not correct. She had put in the wrong type of wrap I wanted, ignored my request for non seasoned fries and our snack boxes did not come in a snack box. We just got a small box of popcorn chicken and fries separately. The staff were not apologetic and were rude about the time we waited and the order being wrong. Will never be back.

A 1/5 rating for so many reasons, both outlet and company related. Focusing on the outlet, this was undoubtedly a bad night at the office. Firstly, we had to abandon the drive thru due to no-one speaking to us through the microphone (for ages), only to find our car stuck in a stagnant queue of dissatisfied customers. I walked in from the queue, where my family waited, to put our order in on the internal touchscreens - things did not improve. I stood for over 30 minutes (with a wife and two tired, hungry children sitting in our car). On receipt, the children’s drinks were wrong, I was given no cup holder (which made carrying the items near impossible) and the food, compared to other experiences, was lukewarm and mediocre. The manager was having to tell the delivery guys that the online orders weren’t ready and to be honest, this is where the problem lies for me. This specific outlet has bitten off more than it can chew - dealing with drive-thru, internal and online customers is clearly too much. More orders = more profit but customer satisfaction has well and truly been sacrificed. You only had to be in there to feel the tension. Looking at the company menu as a whole, the prices have increased significantly (disgracefully if you ask me). Having to order Fries as an extra to the Vegan Burger and Kids box (which should be included, as they are in pretty much every other fast food retailer) was shocking. For a meal that would usually cost £17 to £20, it was about £27. Honestly, i’m a big advocate for KFC. But after this experience, i’ll find it difficult to line the pockets of this company ever again. I’m actually shaking my head as I right this - complete disbelief at how poor our visit was!

Distaster, 3 times in the row part of the orders missing.Food delivered cold n messed up. Avoid if you can

Rude, Rude, Rude!!! Visit 01/08/23 Wow KFC get your staff on customer service training courses as they have a lot to learn! Rude, rude, rude to say the least! 3 members of staff ignored me when trying to pick up an order - I caught the eye of one of the girls on three occasions and was deliberately ignored as she was too busy reprimanding a peer on what he was doing wrong (shame she didn’t have a mirror to see her own failings). When I eventually got her attention and received my order she apparently had not been versed on the basics of customer service such as please, thank you and have a nice day! So KFC at Hermistom Gait - take some pride in how you deliver customer service as if it wasn’t for your customers you wouldn’t have a job!!!

Food itself wasn’t too bad but the guy on the drive thru was totally robotic and disinterested. Then he started sighing when we asked a question. We then waited 26 mins for our food apparently they had run out of fillets. No customer service at all. Won’t be back.

Chicken was not cooked staff were disrespectful and , changed chicken twice it was still uncooked,asked to manager to change chicken and was given the same piece again so was lied to and this was by the manager on 20/05/2023eorse

Good deals on which was great and we got exactly what we asked for and timing wise didn’t have to wait too long

On Thursday 19th January 2023, I visited KFC Hermiston Gait for a drive thru lunch. I ordered a rice box meal, with a corn on the cob on the side. Paid for the meal and then waited over 20 minutes in the queue as traffic wasn’t moving. I eventually got to the window to receive the meal to be told that they didn’t have any rice boxes. Frustrated, I asked why they would sell me something they do not have and then make me wait over 20 minutes for it. The member of staff apologised and offered me a salad box. This was not what I was looking forward to, so I asked for a Boneless Banquet to then be told that they didn’t have any fillets - absolutely ridiculous from a chicken restaurant. I asked for a refund and was given money back for the rice box meal. I was then asked if I wanted the refund for the corn on the cob - of course I did! While they retrieved the east of my money, this was another unnecessary delay to add to my long wait. I was offered my drink, but made the point of telling the staff that there was no point, as I would have to drive to Costa for my lunch which would have included a drink. This took up my entire lunch break. With the length of the queue and the fact that it was not moving, I’d imagine that others experienced this as well on that day. Completely unacceptable. If a chicken restaurant can’t manage the basic provision of chicken, just close up for the day and don’t waste people’s time. I won’t be back.

Place was quiet but still chaos no one seemed to be in charge staff arguing loads of people complaining. Had to wait ages and food was pretty cold. Place was also dirty and untidy

FILTHY FILTHY and FILTHY. ! Nothing more to add ! Unfortunately I need to use more characters. So let me highlight that this restaurant is FILTHY. Environmental health should get off there butt and close this place until a thorough deep clean has been undertaken.

Ordered a banquet meal with Pepsi. Chap said Pepsi max I said no I want regular Pepsi. He said ok. I then asked again if it was regular Pepsi and he said it was. It wasn’t and Iv since found out they don’t sell regular Pepsi anymore. Why lie? Just say sorry we don’t sell it anymore. Absolutely shocking. Won’t be back at kfc.

Actually disgusting waited over a hour on my delivery and when it came was cold and wet so when I phoned to complain she told me that it was not her fault or kfcs fault and I would not be getting a refund was just a very rude way of saying it will not be coming back worst service every single time I have been there

Passed through KFC Edin Park for a quick lunch. Chicken was dry, chewy,. cold. Staff weren't much warmer. Bad experience.

Ordered 4 meals on drive thru as could not sit in for some reason (5pm) had to park up and wait for order. Got back home to find only 2 meals and even one of those wrong!! Called to complain and told by ‘so called...

Super ageist of me but seriously, I can't fathom why you wouldnt pop someone more senior here given all the bad reviews. Terrible food, terrible service, KFC is a "treat" for me because it's so unhealthy so I rarely eat it and now I'm feeling...

This place is truly terrible. It’s the slowest “fast” food takeaway I think I’ve ever encountered in Edinburgh. Management need to look at how they’re training and managing their employees because from what I can see they’re all just there to have a laugh. There...

I’ve been going to this kfc all my life and it’s service in particular in absolutely abhorrent. To make it worse the food served up in this kfc is often greasier than other kfc and one time my friend and I had pink chicken I’ve...

I was there only today with a friend, the staff were un interested, staff were shouting and making funny childish noises whilst staff were trying to take my order and the order was still wrong, the lass taking my order had loads of make up...

Every time i have ordered there is always something missing without fail one time the whole order did not arrive staff where rude on the phone and not helpfull at all

Ok so I’ll be honest it’s not what it once was when this branch first opened it inspired me and a friend to travel Scotland trying every kfc at the time this was the best kfc in Scotland the chicken was fall off the bone...

Like in title. Staff seems to be intoxicated or completely distracted. Waiting ages. Being served reluctantly.

We waited 20 minutes for a Drive Thru. When we got home all the fries had been forgotten and the chicken & Corn had been over cooked. A lot of food went straight in the bin.

Just went to the place ordered a family Feist Tower burger and large popcorn chicken. Got home opened the bag to find no chips. This is not the first time I’ve not been give the correct order always something missing every time 😡😡😡😡😡

Where do I start staff looked run ragged . No hot drinks available , electronic ordering boards not working . Got our food very little choice of sauces available garlic or sweet chilli . Sat at our table and I looked in disgust at the...

This branch is just the worst. Zinger burger tasted like plastic had been cooked into it. Nothing really seems fresh. Very unhappy and to be honest, thinking of reporting to food standards. To sum it up = RANK!!!

Not very big restraunt and sitting is few and far between and there is quite a wait for your food and the tables and floor could have did with a clean before we sat down and when we got out the door there where some...

I used to look forward to a KFC, but two shocking decisions have killed it. The chips are rubbish now - they taste like frozen ones cooked in my oven, rather than the tasty ones they had before. That was bad enough, but taking normal...

OMG please don't try and get an meal from here they never get the whole order right on every occasion there will be something (more than 1 thing) missing the main meal it's cold or they will offer u more chips as a token oppps...

I went to drive through wanted a single bucket and no hot wings was not allowed ,their ice cream machine out of order for weeks will never return food terrible too greasy and cold

Ordered through JustEat. I got a regular popcorn chicken with Pepsi. The food was good, but I was quite disappointed by the portions, especially considering how much I was charged for it. I've ordered this same meal from other KFC restaurants and gotten significantly more...

Store laid out to respect social distancing but staff not really sticking to their own rules. Food took quite a while; which doesn't bother me if its fresh but it seemed to be a long wait for average food. No milk offered with coffee Straws...

BE AWARE KFC NO LONGER SELLS REGULAR PEPSI ONLY SUGAR FREE MAX AND DIET! Very disappointed kfc can't trust adults to make a decision for themselves on whether they want sugar in their beverage! I will miss KFC but won't be going back out of...

Disgusting, soggy, cold, grease soaked served by some of rudest, most pathetic staff you’ll ever have the misfortune to meet. 3 out of the 4 of us have vomited this evening following what was supposed to be a ‘treat’, even after most of the £25...

I have only ever once had an order from this branch quicker than 30 minutes wait (usually in the drive through so there’s no backing out of it!). That order was tonight where I ordered a wicked variety bucket and received only half the order....

I went in for the Tuesday £5.99 deal at 3.30pm and was told 'there is no chicken left'. I have tried this place over the years on the Tuesday promotion and only got in once. It was not even busy. This kfc is very badly...

I love a kfc food. But after this visit I thought I will stop. Mess in whole restaurant. Dirty tables, food everywhere on the floor. Very very slow service and a horrible smell of urine. Deffinetly will not eat there again.

1 star off for not telling us there was not enough wings, just handed us the bucket but with a lot of extra chicken and fillets. Relatively quick service through drive thru

Made the mistake of waiting for service. Need staff who are interested in working to get that obviously! 15 min wait and all I got was dirty looks from staff who obviously have not done a hygiene course. Wipe your nose and then wipe your...

Firstly when I walked in as there were dirty tables everywhere with food lying on the tables and floor which had clearly been there for some time. The bins where overflowing onto the floor with no member of staff on the floor to clean this...

This place place smells of despair. Long wait times to order even with few customers. 2 members of staff had a cigarette and walked in without washing their hands. Had to wait 15 minutes to receive the cappuccino and Crushem I ordered. Staff do not...

It's a KFC so you do not expect it to michalen Star but I do expect them to put a damp cloth over the place I just eco what has already been said by others bins overflow food all over the floor table not clean...

Spent all night throwing up after just eating chips on 13/12/19. Beginning to wonder what they were actually cooked in???

Solo esperamos 35 minutos para que llegue la comida, con solo cuatro pedidos frente a los nuestros. Tres después de que una persona se fuera.¡El nuestro estaba destinado a ser "comer adentro" pero terminamos con eso para ir y todavía llegamos tarde al trabajo!Varias personas fueron abandonadas, una persona visiblemente molesta diciendo que el personal ni siquiera se disculpó con ella.El personal estaba gritando a otro personal que las órdenes habían estado esperando 15 m, 20 m, 30 m. etc.El golpeador, cuando llegó la comida, ni siquiera estaba caliente.Me alegro de que no comimos de todos modos ya que todas las mesas estaban sucias.

Don’t stop here, just go hungry! Ages to wait on order being prepped, toilets filthy, staff so unmotivated.

So, from looking on previous reviews this KFC has received plenty of negative reviews. I think I recall it may have been votes the worst in Scotland.

Chicken on the bone was tasteless and toilets need to be cleaned. The staff didn't look like they knew what they were doing👎👎

Pepsi and fries unavailable SHOCKING. krushem machine wasn't working either, the place is a mess... 1 star from me

Absolutely appalling service, drive thru comms doesn’t work, 30 minutes to wait on an order, boxes everywhere inside, staff don’t know what they are doing, disorganized- GET IT SORTED KFC

Awful service from start to finish. Girl taking orders on drive thru couldn’t get her head set to work so couldn’t hear orders. She was flustered at the window. Paid and waited and waited and waited and waited and waited for a simple order. Queues of cars behind. One member of staff inside dealing with drive thru and walk ins. So it’s not FAST FOOD. Won’t rush back there. You can’t expect service when you employ 2 staff to run your empire. Unfair on staff. Mr Kentucky would not be impressed. Management clearly non existent. The norm then.

Bins are overflowing with rubbish on the floor and trays and food piled on top. Tables are dirty with trays of food left on them. Very slow service, not fast food

The floors are sticky the toilets could give u stds the food would will give you aids the staff look like junkies carpets

After waiting ages for food, we were expecting fantastic hot food.... totally wrong. I think they cooked it then took it to sit outside for 20minutes. None of us managed more than half our meal. Nuggets were rock solid. Took the remaining to a pond and skimmed them across the water. Managed a 10! Chips were baltic, chicken burgers were cold as well.

Waited half an hour for my ‘fast food’ while home deliveries got prioritised. Then got given half of what I ordered and had to wait longer to get it fixed! A heavily pregnant lady was the only person who knew what she was doing and was having to run about doing everything, she needs to be looked after better!

Terrible fast food no way the seemed more focused on drive through worst thing is the equipment designed for these fast food establishment are supposed to help staff have good quality and quantity food and good time pace not case food was terrible rubbish everywhere look under staffed staff roaring number calls out to costumers and to be worse missing food items drink cup for large coke comes with coffie lid on the cup half full and impossible to fit straw through as a franchise I honestly think board needs to look Into this massively main consernce hard infection control and poor food hygiene not impressed and would never go here again!!!!!

I have been to this KFC quite a few times, each time hoping it wouldn’t be a repeat of the last. I have never received the right order, ever! Recently, I had ordered and paid for something in the drive thru, only to be told at the collection window they didn’t have it, and that I had to go inside to get a refund. I parked up and waited for 40 minutes to get a refund, whilst the queue was huge and people were shouting at staff to hurry.

Bought a chicken wing meal and 1 of them had been in the heater since the dark ages, nearly made me sick. Was considering contacting environmental health aa this sort of practice is very dangerous.

Waited half an hour for my burger to be made while the rest of my meal sat under the hot plate. Service did nothing about it and did not even apologise. Food was below average. Won’t ever be going back

The food was pretty nice and very good value for money.

Absolutely awful service. Missing items in meal. Place was littered with rubbish. Kitchen had bits of kitchen lying on the floor. Had to wait ages on order. Avoid all cost.

40 minutos de espera de ordenar "comida rápida". La falta de personal y, lamentablemente, el personal que estaba presente era incompetente, no había un equipo líder de gerentes para atender a muchos clientes descontentos. El pedido fue completamente incorrecto, los artículos pedidos y pagados ya no estaban disponibles. No hay servilletas, pajitas, cucharas disponibles. Soy un cliente habitual pero no volveré. Se ha ido cuesta abajo en los últimos meses.

Upon seeing someone blatantly bring in their own food and proceed to eat it, prompted me to enquire with a server what their pokicy was on eating their own food....." As long as I dont see it!" And smiled. " So Im guessing you wont be going to the table by the window then?"....smiled and nodded. Attitude wrong. Bins overflowing but both servers standing doing very little.

This is by far the worst KFC I have ever been to and that includes one's which are not the cleanest, at least I got food there. Came here last week, over 20 minute wait for a chicken wing meal deal.

Una espera de 40 minutos para algunas cajas de bocadillos de pollo con palomitas de maíz. Conducir a través del cliente iba y venía, pero en la tienda todos los clientes esperaban. Me cansé de esperar mi pedido que ya había pagado, así que fui a obtener un reembolso, pero cuando alguien me reconoció, ya se estaba llamando. Causó un poco de fricción ya que teníamos prisa, de ahí la opción de "comida rápida".

Easily the worst "fast food" place in Edinburgh. Have waited 15-20 mins in the drive-thru at the window on food a couple of times. Staff don't care, few speak English. Inside is disgusting, tables filthy, toilets vile. Steer clear

Went here as a last resort as restaurant in the hotel was full and too far back into town. Total pandemonium. Orders taking 40+ minutes to be ready, no explanation, bins overflowing, just awful. Really wish we’d just gone to the nearby Tesco’s instead

We had fries, chicken filet, wings and a burger. Everything was okay and close to the hotel we stayed at.

Really messy, slow service, over flowing bins, trays and rubbish left on tables, genuinely disgusting!

Slow. Very, very slow. Dirty. Massive queues. I suggest others avoid it at all costs, if this is typical.

Después de 30 minutos de espera de mi viaje a través del pedido, tuve el placer de recibir una hamburguesa de pollo tibia de Luke, como papas fritas triples calientes, KFC no triplicó las papas fritas, ciertamente no fueron cocinadas triple para otra cosa que no sea recalentar, no la Primero defraudado por esta franquicia, ¡pero sin duda será el último! Si yo fuera KFC estaría cambiando a los franquiciados,

Got a mixed bucket that was rather tasty and we almost managed to finish it. Chips are absolute rubbish though. Not cheap either but it was quick to buy and rather greasy to eat. Lovely Jubbly.

Por favor, no cometa el error que cometí y evite este llamado establecimiento de comidas.

Absolutely manky restaurant full of depressed looking children serving the horrible chicken. I spent half hour in here and now I need a prescription for anti-depressants.

My chicken was cold and service was terrible end up with food positioning and feel horrible for days and find to care for my son as am a single mum the fact we had to demand money back was shocking

Disgusting, left over food on the floor. Tables not being cleaned. Urinal in the men’s overflowing with urine. I can’t understand why anyone would eat hear.

In KFC straiton right now and I would give it 0/5 stars if I could. Been here many times with the boyfriend and today the service is shocking. Very slow service, asked to sit in and they put it all messily in a bag. Staff are singing and acting very childish and unprofessional. Getting orders wrong and I’m very disappointed. Krushem machine not working AGAIN won’t be back anytime soon, disappointed is an understatement

Se cayó en la tarde. El servicio era amable y rápido, sin embargo, las patatas fritas apenas estaban tibias y el pollo había estado tumbado por un tiempo, ya que el revestimiento se había vuelto muy duro y tuvo que ser roto y se fue.

Nos quedamos en Novotel en Edinburgh Park, justo al otro lado del sapo de KFC (que es muy útil porque si queremos una comida rápida, podemos simplemente cruzar la calle).

Un miembro de la familia quería una crushem hace una semana, cuando llegué allí la máquina estaba rota. . . . . . Me llamó esta noche para asegurarse de que estaba trabajando y me dijeron que sí lo era. . . . . . 10 minutos más tarde me llega una tienda para pedir uno nuevo le dijeron máquina estaba rota. . . . . Realmente. Claramente el personal no entendía mi pedido mi consejo para KFC si pagas cacahuetes se obtiene monos NO VOLVERÉ.

Ever since this place has been opened there has always been an issue with the service. From drive through being closed the majority of my visits to wrong orders being given. The drive through staff do not listen to what you say or what questions are asked. Slow service and disgusting level of hygiene inside. By far the worst KFC I’ve been to. Has put me off KFC forever.

Servicio, aunque dejará de estar en coche allí y el personal no entiende lo chocante que dices, apenas hablaba inglés. Yo tenía que ir a pagar el punto de orden. Comida pasada y simplemente horroroso. Te dejan estar para las edades. Grosero y personal poco profesional. No puedo creer que una gran cadena hotelera como este permiten llevar esta tienda para ser abierto. Solucionar o cerrar

sat waiting in drive through for 20 minutes after the staff member to tell me to “wait 2 minutes ill be with you shortly” that wasnt the case

Just back from the worst service ever,first of all I waited 15mins at the drive through and nothing so reversed out and went inside then to wait a further 40 before getting my meal so as you can imagine I and many other were getting irate,there was no apology for the wait or any please or thank from the staff it’s totally unacceptable I work in the service industry and would never have behaved in this way plus the place was a mess.One customer wanted to see the manager but surprise surprise he didn’t show face never again will I be back.

Filthy , uncleared tables , floor covered in food , rubbish bins inside and out overflowing , nothing good !( oh Pepsi max was ok !)

Raga prendete il mighty bucket e piangete di gioia.

Went in for some dinner and was horribly disappointed. The shop wasn't very clean, the service was slow and the food was poor. Some of the chicken pieces were soggy and others overcooked. You would be far better going to McDonald's than this kick!

I had a Zinger tower meal here, it was very nice and really filled me up. They have a handy drive through window that really saves time.

No es suficiente el esfuerzo en la parte de limpieza y, a diferencia de tal vez macdonald's parece que no hay nadie dedicado a limpiar. La naturaleza misma de pollo frito es que en todas partes se convertirá en grasienta y resbaladizo muy rápidamente si no limpiaban regularmente. Por lo demás, la comida es como el que espera en un lugar como éste. A veces es mejor comer en el coche!

Whatever happened to KFC? Stopped in here for a late lunch expecting moist chucked in chrispy coating - didn't get it!! Chicken was not as I remembered it - whilst not dry neither was it moist and the secret recipe coating has certainly lost something...

Promedio típica del KFC. Obtienes lo que esperas de KFC con nada más y nada menos. Los niveles aceptables de limpieza y editoriales con todos los demás establecimientos de comida rápida. El personal muy agradable y atento.

Este lugar está sucio. Suelos pegajosos y mesas pero no destruidos. Los inodoros estaban cubiertas de papel higiénico en lo que sólo podía saturados se orina. Secador de mano no funciona. Nunca más. Sin duda, problemas de higiene.

Apesar das críticas não posso reclamar.

Este restaurante sólo cuestiones de higiene apesta a. . . La comida estaba fría. El pollo era difícil y no muy bien cocinada y el personal apenas hablaban inglés. No volver jamás. Evitar como la peste que probablemente han capturado. . . . :

Ordered 2 fries and 2 coffees to take out. Paid. Waited. Staff standing around doing nothing. After 5 minutes we asked where is our order. This is at 5pm. Response was the coffee machine broke this morning. We are waiting for an engineer. Can we have our money back so we got our money back.Why did you take our order?Because the person on the till didn't knowWhy were we left standing waiting for coffee we weren't going to get?

We had to stop here for food as we were due a flight early hours of the morning when we entered it was busy with people. Staff do not care with what is going on they do not like to be clean they sure be pulled up by health and safety and environmental health need to give them a visit. No one was clearing tables. floors an absolute disgrace. pigeons every where leaving their droppings behind trust me go buy a sandwich than eat in this place makes me wonder what happened behind the counter the place is just disgusting!

Went in very busy got to till and put order in went for table had to clean it mysel with the stuff off the front counter not good enough then started to eat or meal chips got cold very quick chicken was bit greasy corn was good but won't be rushing back

Visited the new KFC at Straiton, Loanhead and considering it is hasn't long opened it was disappointing. We walked in and a couple of the tables still had food on them. At one the floor was all sticky where juice had been spilled and not cleaned up. Staff were obviously busy, huddled in a little group chatting! Used the facilities and they were disgusting! Sinks were filthy and there was a build up of dirt on the cubicle lock which obviously hadn't seen a cloth since the day it was installed! Pity as my kids love the food which ironically I can't fault but it does leave you wondering if they're not bothered about cleanliness, does that relate to the food?

This review is for the KFC at Milton Rd., Hermiston Gait, Edinburgh EH11 4DG just off the bypass.As far as KFCs go this is the cleanest, fastest best managed restaurant. If you are on a long journey this is exactly what you need. Staff are very professional. Constantly cleaning and no waiting for any food. Which was all hot and we'll goof and not Overly greasy. Perfect for fast food.