KFC in Telford and Wrekin

Placed order waited over an hour just for them to cancel and tell me they are closed way before closing time

Angel served my my food the other night. She was lovely, had a great attitude and food arrived hot and fresh

Visited this kfc and was served by ruby. Was very helpful and polite when ordering and made the experience very easy.

Fast & friendly service, would highly recommend this branch

Amazing service, really well mannered & good was hot when received. Impressed ;)

Great friendly service by ruby, ordering process was very quick and efficient would recommend to family and friends and will be a returning customer!

Madeley KFC - Great service and food was nice and timely. Lovely girl named Ruby served me and my nan and she was very patient with her who gets quite forgetful and slow with her age. But she didn’t interrupt her or ask her to repeat it but just treated her with kindness which I thought was lovely.

Stunning staff all so friendly angel couldn’t of been more helpful

What a shame you are very bad service gave me two tiny chicken drumsticks and cold chips.

Brilliant service hot food very clean

Fresh food as always fast staff best KFC in the area

Staff have awful manners should be closed down

Sarah' service was very good polite and friendly

Great food, great service from Sarah

Restaurant was clean when we arrived. I ordered on the kiosk and the food was brought over to the table by Sarah. She was very friendly and grabbed our straws etc. Food was hot and fresh, very tasty.

When we went in there were young teenagers vaping on one side of the room, when our food came we were missing items and drinks had been missed, somehow the beans were overcook and hard most of the rest of the food was cold which baffled me as the place was almost empty so shouldn't have been any delay overall a terrible experience and not worth the money or any money at that

Been & had a party bucket this evening. All food was fresh & stunning. Best KFC weve had in a long time. Was a slight wait BUT when food is being cooked fresh I can see past it. Alix was friendly & has great customer service skills, was polite & lovely to my children. Will 100% return.

I went in with my family and the service was amazing. The food was amazing. And the atmosphere was amazing.

Very quick service, the staff was very friendly.

Visited today and the team were amazing and so friendly

Excellent service , phylis served us so well . We felt very at home and welcomed. Food was hot and cooked to perfection

Lovely staff in Madeley kfc always helping out

We was served very fast and was helped by a lovely young man called paolo, credits to him. Highly recommend

We had a very speedy service and was served by a lovely polite young man called paolo at madeley kfc. Definitely recommend

Great service lovely staff all good

Everything perfect, nice staff and best taste in any Kfc in telford.

Served by a lovely young lady called Alix. Very polite & chirpy & couldn't do enough for me. I come here regularly and never had any issues. Food is great too. Much better than it was a few years ago

Fantastic service , was welcomed with a smile and service was fast . Would definitely recommend this store x

Clean atmosphere and nice staff

Really nice and new, plenty of parking and a shared car park with Aldi, which is really handy when/if we let the kids get kfc.

Nice staff, good food and excellent service

I visited this restaurant this morning and I loved it. Friendly staff and warm food. Thanks

Staff are very friendly and helpful

Lovely food, clean restaurant and helpful staff, the manager on shift helped me with a previous issue and was lovely

Amazing staff here! And food is so tasty

The manager angel was so helpful with finding the best deal for me, she took her time and couldnt do enough for us, very enjoyable outing thanks giys!

Always a pleasant experience at Madeley. The staff are always lovely and food is amazing. Always clean and tidy

Ordered at kiosk. Got a number with no receipt. Waited to the side. A tray got put down and someone who was quite loud exclaiming he was hungry just took it and starting chowing down. I didn't think they'd let someone take my food so I waited another 10 minutes and then I asked. They rolled their eyes and prepared the order again and gave it to me. Granted I mostly took issue with the guy who took my order, I expected better from them. If your receipts aren't printing then you need some other sort of confirmation.

All good, friendly staff great food as always.

A friendly young lady was so attentive and sweet and the cashier who took my order was pleasant

Tia Was so helpful Full praises to her !!.

amazing staff and service 10/10

Everytime I've visited its abysmal. Staff take 0 interest, wait a MINIMUM 20 mins but last night topped it. Supervisor sent the girl serving me out half way through doing my order, watched my drinks on the side and food sit for 10mins before they realised nothing was happening. They clumped talking to one side as a queue formed. Then realising my food isn't being completed tried to make sense of the girls picking of it(she's walked out with coat at this point) then try to to give me the drinks that have now been sat for a total of 15mins. Total time in there 25mins! Food was obviously cold once got back, dog ended up having a great night. Just wanted out. Clearly by far the worst branch for everything. Pointless trip rather go to Aldi and get microwave meals next time. Wouldn't mind if it's one off but I've chanced it about 4 times in the past year and every time its the same. No more!!!

Wow just had the best service! . Was greeted by Tia at the drive through and can honestly say its the best service I've received for a while. Very customer focussed with a wonderful smile which was well received after a long day! . Keep her at all costs! Food was fresh and delicious . Will definitely come again!

Purchased a share bucket which includes a bottle of drink with extras cost over £25, I politely asked if the drink could be changed for cup drinks as we were eating in the car, the manager said no so I simply asked for 2 paper cups and the manager said no. I was then given my order with one of the extra enthusiastic and patronising have a great day we all know the one I mean. Zero customer service and the manager is doing nothing for the staffs attitude, all over 2 paper cups what a joke of a kfc.

Ate there yesterday and then was on my way again. About half an hour to 45 minutes into my journey, an awful sense of nausea and vomiting attacked me. Sure enough, the food and drink came back up. I should have walked back out when I saw that hygiene wasn't the best. But I was hungry.

Went for food with partner today at first we thought the food was taking time to come out but then we noticed the area managers in restaurant and they spoke to staff to ensure quicker response time to serving our food..I think that if the area managers weren't visiting then we qould still be waiting now. All in all food was nice...Thanks to Scott the Area Manager for helping us with our order process times

Overall just very slow service and lack of any care and communication from staff. Too busy talking and prioritising what seems like an employee off shift over the counter while others are stood waiting and more trying to get the attention of someone through the drive thru window. Zero acknowledgement. It’s very hard to go wrong with fried chicken but if you can make the extra 10 minute journey to the one in town then I’d recommend.

Thank you for the food and the service are kind and friendly I will see you soon!!

Lovely lady Serving helped me decide which meal to have.

Staff could do with smiling doesn't hurt anyone to smile for a customer ordered through uber as always we live 5 mins away and takes 2 hours to get here disgusting for fast food

Don’t waste your time and effort ordering from here order from a different branch as no on answers the phone you wait over an hour for food to be prepared and when it is done it’s cold. If the manager reads this I would seriously consider employing some staff that is capable of doing the job because you’re going to start losing money. Gave it my last a final chance and won’t be bothering again.

This place needs a lot of improvement. There appears to be no leadership or good communication of any kind. The restaurant will be empty and it'll take them 30 minutes to complete 1 order. The workers seem to be working at a very slow pace with no motivation at all. Ive seen much faster service in other kfc locations. We ordered some food today and they had no chicken fillets ready (how can a food place be so unprepared?), they had no more lipton ice tea, they had no more coffee, we received corn that was 1 day past the best before/use by (it was watery and flavourless), and one of us received a gross and rubbery chicken fillet. The self serve kiosks never have receipt paper, the floor is always greasy and sometimes slippery, I wouldnt want to know what the toilet looks like. This place needs to be improved asap. The only positives i have is that the food is always warm and the workers arent rude. Please fix this soon as i am quite disappointed (along with other people from what i can see from the reviews).

Always Love a Good KFC. Service was brilliant. Thanks

Lily was exceptionally pleasant and well mannered, lovely young lady

Making me wait in the drive through for over 30min massive ques

Waiting 25 minutes for my meal then when I got home half of it was missing, tried to contact the store, no one answered..very disappointed

KFC is a great place for a snack, this one is located in Madeley with ample parking which is free. Staff always seem friendly and services okay