Kervan Kitchen Gidea Park in Havering

We’ve ordered calamari and Halumi for starter then mixed grill platter, and some lamb for the main. Everything was ABSOLUTELY DRY. The music was way too loud. We had to shout at each other the whole time. I Wouldn’t recommend

after spending 430 pounds, the waiter invited us out because 2 hours had passed.. without realizing that the food was served after an hour, the dessert was wrong and changed after some time... nice restaurant but very unprepared waiters

Worst experience ever!!, today was the worst experience in all my time in any restaurant, we tried reserving a table at this restaurant on valentines day, however the system kept crashing, we called the restaurant and the woman on the phone advised us it was not busy please come in and give us your name and we will fit you in, so as you do we turned up at the time for reservation, it was ram packed to the door and no place to manoeuvre, after waiting 45mins/1 hour, we were served by the concierge/manager who had the worse manners/tone I've ever heard, was rude and body language was unacceptable, while speaking to him he was also cutting the conversation and dealing with other people who were queuing up also, upon dealing with us, he said cause we didnt have our names on the reservation he could not serve us has a had to prioritise other reservations which was fine, however maybe communicate with other staff taking calls for the restaurant not to just turn up and wait, during the conversation he was rude, abrupt and frantic as it was busy and trying to escape the situation and advised he did not care if we had called in as we werent booked in as a reservation, after waiting an hour, we sat down at 10pm, food was a set menu, one starter, one main and desserts, drink were separate, this was per person, upon ordering, we chose dessert as they advised no baklava was left as they ran out, food was well undercooked, the lamb was red and way to soft, chicken was okay but also slightly undercooked, at the end the manager offered us a complimentary drink of pineapple juice, which was also not good, after finishing our meak, we wait another 20+ for the dessert, even after asking staff if they were bringing over the food, a staff approached and advised us that the dessert we wanted after not having baklava already was not available and offered us raspberry cheesecake, at this point i was fed up and asked for the bill, the manager kept pestering my family member to take the raspberry cheesecake as a complimentary, even they it was already part of the set menu, honestly the worse experience ever, a complete waste of time, the only good thing there was the atmosphere, live music event due to it being valentines day, other than that, will never go again. SHOCKING!!.

We ordered via Uber eats and the driver turned up without the food. We called the restaurant and they said they would sort it, calling back after hearing nothing they said we would have to collect. On arrival we were then told by the manager that we could not collect and Uber would have to collect it. The manager was extremely rude and unhelpful. Avoid at all costs.

I love it the food is good and good service

The manager(the bald guy waits near the door) is very rude. He's not Turkish but he should have learned some Turkish hospitality especially because he's working in a Turkish restaurant. He is talking to the customers in a rude manner, he doesn't listen to you and giving orders like you are an employee. The waiters are more polite to the customers, if the manager sits in his chair and leaves everything to the waiters, I'm sure restaurant will have more customers. He was rude to us today and we won't be going to that restaurant again nor recommend it to our friends. It's a shame because we were going there twice a week and suggesting our friends too. I hope the owner sees those comments and takes action.

We reserved a table over phone and when we arrived we was told a table wasn’t reserved! Our evening plans were ruined and the man sorting the reservations on the door was extremely rude he told us no reservation and get out and shut the door on us! We shall not be returning, this behaviour is outrageous, maybe the person needs customer and people skills training. Extremely disappointed!!!

Arrived and sat down to the table, nice young girl took our drinks order. Waiter brought out 2 dips and asked if we were ready to order to which we had to physically point out on the menu as he didn't really understand us, he took the order without writing it down. We sat for 10minutes waiting for the small bread basket to arrive so we could have the dips, still waiting I asked if we could have some bread, it arrives within seconds and was freezing cold and looked like it had been thrown on the basket (4 small squares for 3 people to share). When our food arrived I noticed my husbands dinner didn't look as described but him being him didn't say anything he started eating it, when I asked the waitress about the dish he had infront of him it was something totally different, same sort of name but not the chefs chicken special... just the chicken special. She said she'd go back and get him the right food but we said don't worry now it's too late. Food is definitely not what it used to be, the rice was in clumps and bland, Really dry and just takes like franchised food.. I am turkish and this was not great! for the money we were highly disappointed. What a shame! Plus the added noise of a group of people playing charreds was off putting!

Great food, big portions, great service, livw music was nice

Kervan Kitchen was a lovely decorated restaurant. The food was lovely, and the portions were big.

Loved the food . Well cooked. Enjoyed it. Will have to go there again.

Excellent restaurant, very nice decor and vibe. Service was prompt and good. Cocktails were not great but the food was very good!

The service and atmosphere is great. The staff was lovely and attentive. The food was good and the portions are good.

Chips were soggy, doner wrap was with garlic mayo- tasted like yogurt. The lamb wrap was with hardly any meat, and thin. £25 for the order but was not worth this. Most the food was binned. Such a shame because usually a great place and staff are so friendly.

Huge portion and the food was great

The perfect place for a delicious Turkish meal. The decor and service is top class. The food is grilled in a kitchen with a window so ypu can see everything being cooked fresh.

UPDATE 17/03/24: The Kervan has reopened recently after an extensive refurbishment. The takeaway section at the front has gone, and the decor now has a 1930s art deco vibe to it (beautifully done, too). The menu is more or less the same, with only a couple of dishes now gone. Food is still sumptuous and service is still first class. Thoroughly recommended. The octopus was a bit disappointing, though.

5 ladies meeting up for the first time in ages and the whole meal was rushed from start to finish. Last orders for drinks were at 10pm (something we weren’t aware of). 2 of our party had to wait 20 minutes for their course whilst the other 3 were eating theirs. They need to manage distribution so that we all could eat at the same time. Drinks that were not finished literally being taken away before we’d finished. Quick at bringing up the bill - lost our service in future. Did complain but made no difference. Bad management but I guess nothing will change whilst they’re taking money.

A great night out with the office.

As someone who has frequently recommended Kervan Kitchen to friends and family, the food at this branch lacks flavour and the lamb ribs was chewy compared to my previous experience where it was soft and boasting with flavours. It’ll be a while since I’ll revisit this branch, meanwhile the Kervan in Ipswich is still my favourite! We’ve previously met the owners son and will raise this personally on our next visit, the staff are lovely!

Fab food but... Service slow. If you have a late sitting beware the bar shuts at 10pm and if you want coffee after dinner you best order before they turn off the machine! (10pm) You don't need to ask for the bill either as they bring it over to tell you they are closing in 5 mins. Not a particularly relaxed evening when your rushed. If we'd known before hand, we would have booked an earlier sitting.

Stunning kebabs, friendly servers, and a beautiful venue.

Small Mixed shish with rice. Nice flavour but the kofte a bit pasty and lamb chewy. Not a bad portion, however, got charged 19 great British pounds for this small little takeaway for one? Way over priced and I think you can find better takeaway Turkish places for much cheaper.

We’ve been eating there for 9 years and first time ever felt so upset and disappointed, just because of the manager who is completely unprofessional, rude and nonsense. If you do not have enough tables for walk in, you can politely walk us away. You offered very unrealistic time for a table and the food was served very slow, left us not enough time to eat at all. The manager came to our table, point at his watch saying we only got 10 mins to eat while we’ve literally just got our food not long ago with wines. When we expressed our concerns, he simply walked away and said he has no time for hospitality! How ridiculous and unrespectful! When we leave the restaurant, there are a lot of empty tables!!

Lovely restaurant, the food was decent, and portion sizes were good. The staff were lovely, but you had to ask for things more than once before they were received. One point to note, we came with a person who was vegan, and there wasn't much for them to eat. But I would come back again, overall a solid 4.

Absoputely lovely place. Food is more the great, servicebis taken with care and athmosphere is so welcoming. Love this place.

I was there with my friend. I heard that the food is very nice and it is a very good restaurant. We asked for a table for two people and it was given to us without hesitation. After we were served with the food,the staff kept asking if we want another drink. And we decided to have an alcoholic drink. After 5-10 minutes they brought the bill, we didn't ask for it. Then the manager came to us and asked us to leave the table. Because they needed it for other clients. we were there for an hour in total. Big disappointment. How can you afford to throw customers out, taking into account that we paid 90pound in total!!!!!after only one hour!!!!!! This is insane!The manager saying that we only have one hour !!!!! otherwise i will never go inside. He didn't say that when we entered the restaurant.And also saying that we dont have a prove that he did not say it !!! The worst experience lived in a restaurant. I paid for the drink for nothing, it being expensive as well. It remained on the table almost untouched. I do not recommend this place. The food is good. But the staff is very rude and disorganized

Took the missus there for a lunch. Absolutely wonderful. The food was delicious and the staff were friendly and attentive. Just a word of warning if you are not a big eater …. The portions are massive! For the first time in my life I had to ask for a doggie bag – the dog thought the mixed grill was delicious as well!

Tasty food large portions and great atmosphere. The grilled Seabass is worth a second visit .. seasoned to perfection.. yummy

I went with a friend at lunchtime, and they do a 2 course menu (starter and main). The food was delicious, and there was plenty of choice and generous portions. We, of course, added a dessert and a bottle of prosecco to complete the experience. Staff were lovely, and we weren't rushed. This was my first time visiting, but it won't be the last. Perfect experience

Food was good and staff friendly Pitfall was Baklava and green tea was charged though the waiter said earlier it was on the house.Bill was for 130 pound approx for a family of four

Food was a total waste. Price was way too expensive and service was also very poor. Complete disappointment.

This was the second time we have come for lunch and they did not fail to impress. The lunch time special is a great, value for money, starter and main menu, leaving you super satisfied. We planned our day to make sure we would be in close proximity of Kervan Kitchen for lunch.

Amazing food, amazing service, thank you ☺️

we had a family meal there for my childrens 18th Birthday and everything from the service, entertainment and food was spot on and want to thank everyone there for a fantastic evening

Consistently excellent food, service and atmosphere. This is our family’s go to spot for Turkish food and we’re never disappointed. I had the Ali Nazik with Adana Kofte and asked them to put some tomato sauce on it and it was phenomenal. We love the starter sigara borek (which I’ve misspelled), always fresh, hot, crispy and delicious.

Bang average food and rather overpriced. Service was great though

Everything was perfect. Only marked atmosphere down as there was a very unruly child stamping her feet and screaming at the top of voice. Not what you want to see or hear.

Turkish food in Essex is about as good as it gets outside of Turkey. Kervan isn't cheap, but none of the food turkish places are cheap anymore. Worth a visit. Tasty fresh food. Service is fine. And the restaurant is nice

I would avoid this place. The service here is the worst. We waited over 1 hour for our main course to then get an undercooked adana kofte. Meanwhile, other people in the restaurant that arrived after us were getting their food served. The table next to ours ordered the same thing as us and their order came in 10mins whereas we waited over an hour! Food was mediocre. The lamb adana kofte was undercooked with no seasoning, and the chicken was too dry. Poor experience overall. I would suggest paying an equal amount of attention to all customers.

Very nice waiter sat us down He was very good taking drinks and food order I ordered a Chicken Shish It came to our table in 20mins 👍🏻 Unfortunatly it was dry on the outside and like rubber in the inside.. Same happened a while back but thought it wouldn’t happen again.. They are using cheap Chicken Not good for a smart restaurant that charges high .. He said he would change it for the Lamb.. 30 minutes later I was still waiting.. I told them I had to go because of the time and I was treated rudely .. Never going back again !!

Would highly recommend this eatery without equivocation. Food was reasonably priced and delicious. The bread, hummus,dips and meats were tremendous. Definitely will be coming back.

Is our go to when visiting family from New Zealand. Food is always banging, plenty of options to choose from and always huge plates.

Never had a bad meal in here, food is lovely & plentiful. Good service too, love it!

We love Kervan, food is very tasty it's just a shame that it is so expensive even as a take away, would definitely go more often if it was less expensive !

Great portions & always fab food! Fav starters were the prawns 😍 We celebrated a birthday and the staff kindly purchased candles and accommodated! Thank you

The food was amazing, you can't go wrong. It was a proper Turkish kebab. However, I do get really upset when they charge me tea. I paid £90 for a meal for two people and they charged me for tea? It's not about the money, it's about the culture. In Turkish culture, we don't charge people for tea, especially in restaurants. After all, I didn't go there just to drink tea. I think it's my opinion they shouldn't charge first tea for the customer to make it more welcoming...

Great place to dine all tastes amazing 👏 must try if around Romford sides

Had a birthday party yesterday,were rushed by waitress multiple times during even our 2 hours stay,reminds us about the time limit that we have,most of the guest and us as a regular customer for than last 5 years were so underimpressed by the attitude and felt unwelcomed,final comment from a manager: Sorry ,It is what it is 🤦‍♀️

Thank you for accommodating our vegan preferences. The food was delicious. The place looks very good. Please think about adding more vegan options.

Great tasting Turkish food. Staff were very hospitable. Great atmosphere for families and parties

Well we travelled 50miles to go here as we have been here before few times but this time they disappointed us very much. I ordered chichen shish and my wife mince chicken skew. When the food came my wife's chichen smelled and tasted of lamb and she does not eat lamb. We didn't want to wait another 10-15min whilst one eats and the other watches so we decided that we will swap so she had my shish and I had hers. Was quite disappointed as it was her birthday and she wanted to go here especially. It's quite far to travel 1h30min to have this kind of evening. Well I guess we won't be travelling so far to this place anymore. They used to be much more friendly and welcoming before but that's all changed too.

Wonderful night out with great service, food, and music

Lovely restaurant, staff very polite

Been to this place twice.. With hubby and friends respectively... Food was very tasty and fresh, drinks amazing, customer service fab and the ambience was 👌🏽👌🏽... Very beautiful experience and won't hesitate to go again.👍🏽

Hi was supposed to eat here but my friend put some whizz (speed) in my drink so had no appetite just watched everyone else eat ..had a decent tug when I got in so not such a bad night after all.

Today I had a fantastic experience ordering takeaway from Kervan Kitchen. From the moment I walked in, I was greeted warmly by the lady who took my order over the phone. She was exceptionally nice and made the whole process smooth and pleasant. I ordered two lamb ribs, and I was thoroughly impressed by the generous portion size and the amazing flavors. The lamb was perfectly cooked, tender, and bursting with flavours. It's safe to say that Kervan Kitchen has gained a new regular customer in me. I highly recommend it to anyone looking for great food and excellent service!

The place is beautiful, very clean and tidy. The food was perfectly cooked and very delicious will definitely come back when passing through the area. I told the waiter I’m not a fan of Avocado cocktail and he gave us extra calamari instead, I found that very pleasing. 10/10 Service 10/10 food thank you KERVAN!

Another date night wow type restaurant. The decor. The food. The cocktails. Just see my video. Follow me at @neet_nutrition & @ravneet_reviews on instagram for lots of content.

This was the best Turkish food I have had in the area and definitely worth every penny. The staff were friendly. The food was amazing and the atmosphere and decor are lovely. Definitely visit here if you haven't already.

Food was great.dont like the idea of being charged a service charge.but waitress was very pleasant, would go again.nice meal and experience

Since when was there a child age limit in this restaurant on the weekends 😒 I’ve been taking my 3 year old here on Friday and Saturday nights. Just spoke to the manager and apparently it’s 16+ on weekends. This new female manager is so rude. I’ve seen her in there recently a few times, and she was so rude and vile. I used to eat in this restaurant 3-4 times a week. Me and my family will not be returning. They used to be so child friendly and all of the other staff are so friendly and welcoming especially the guy from Bangladesh. But this manager has made me and my family of 25 never want to return here again!!!!!

I’ve been here many times. A very friendly welcoming place. Service is great and the food is fresh and properly prepared.

The most aesthetic, cosy and posh place to enjoy your meal. Food was very delicious and very good portion size. Service was very polite, quick and friendly. I recommend.

Wonderful food, but made better by the best waitress called Lilly. She was amazing

It's a nice restaurant, the lunch deal is excellent.

Food 1000% fabulous - lovely waiters - music just a tad loud to make conversations comfortable but the nam a bit deaf. Will definitely go again xx

Always make an effort with my daughter and the food is delicious

Super food, service and ambience. Just one polite suggestion- offering complimentary free Turkish tea at the end of the meal would be a nice respectful touch.

The food was overall great, but they messed up one of our orders, they brang halloumi out when we asked for halloumi fries, we even asked is this halloumi fries, they replied yes im sure but took it back once they realised. They said it was the chef's fault. An octopus for £8/9, was very small.

Halal. Came here with a friend to open our fast. Amazing food. Great atmosphere and lovely service. 10/10

Absolutely beautiful food, great friendly staff. Nice atmosphere 👌

Fantastic food, great service and entertainment was awesome. Definitely a lovely night out

Food and drink with work friends. Great choice and reasonably priced. Friendly and attentive service.

Excellent experience in a really nice restaurant. Nice ambiance, attentive staff, extensive menu. Good selection of vegetarian items. They were able to accommodate our rather large group at short notice. Live music on the Saturday we attended. Highly recommended.

Everything was perfect, the food was great, the staff were friendly and the new decor was very nice.

Staff were warm and welcoming and the food really good.

Very nice restaurant! I recommend!🤩

A nice place to eat, service very good, the food as well

Always our favourite and so glad to have them back again. Lunch extremely good value!

Visited this place the other day. Nice restaurant. Ambience was lovely. It was a Friday and they had someone serenading with music classics. The food was well presented, lovely and tasty. The cocktail was great too. Staff were nice and professional. Nothing to moan about really. There is paid parking on the street and free parking after 6:30pm. Will be visiting again.

Newly refurbished. Beautifully finished. Superb food

Excellent food, one of the best, though still didnt beat Gokuzu n my opinion. Service wasnt good, had to wait long to fet waitress’s attention. Chips didnt come for kids until I asked. But Food was awesome

We've visited a few times now, a couple of times recently. Pleasant decor, good food, and attentive/friendly service.

Excellent food,great service.Food served quickly and nice environment,will definitely return.

First time we've been back since the new refurbishment, looks even more amazing than before. Staff are great as always and the food was cooked to perfection! Always have a great time here and look forward to our return!

The kebabs in here are amazing.

Great ambience, quick service and delicious food.

First time attending booked on what I heard from others can only agree wonderful evening the food was great the atmosphere was brilliant looking forward to going again

Amazing food but the prices have gone through the roof since the recent refurb! Lamb chops were £18 and have increased to £27! The customer is obviously paying for the refurb. This is a huge shame.

Delicious, large-portioned food, terrific service, and a lively atmosphere. Highly recommend! The decor has recently been updated and the restaurant has lost some of its character and changed the atmosphere to be less cosy.

Really enjoyed the food here! Generous portion sizes, friendly staff and nice decor too - would recommend.

This place is outstanding everything we got was absolutely fantastic .not cheap but really value for money the bread as a started is next level thank for great service and great food.

The food was good. However, the Sea Bass was packed with bones, which meant that with every bite, tissue was needed to dispose of the bones in. The atmosphere felt like being in a student bar. It was very loud, which spoilt the experience. Service was poor, the lady that showed us to our table looked like she didn't want to be there. We were left waiting for a considerable length of time before a waiter came to take our order. The waiter that brought our drinks offered our drinks to every table around us even though they all had drinks and we didn't. We had to get his attention as he began to make his way back to the bar with our drinks. He repeated the same shenanigan when he brought our starter. The waiter that brought the bill could as well have been a robot. He was impersonable. I will not be spending my money at the Kervan in the future.

Lovely Turkish just by the station. Tastes great with a nice mix of beers. Service was solid even though it was busy on a Wednesday. Well worth a visit

Good food and friendly service make this a lovely place, clean and tidy as well. The drinks are relatively pricey but the food is well priced.

Food is always nice but price keeps rising had the same price meal at the Ivy in the west end with better wine says it all

Amazing food...service and decor

Very friendly service, great food.

Great restaurant with tasty food, nice staff and good beers and drink selection. 5 star