Kentigern Arms in Denbighshire

Came to visit with my grandchildren after been recommended quite a few times. Whole experience from start to finish was awful. No booking system so you just turn up wait for a table to become free pay for an hour. No communication from staff or noticed advising this. What made it worse a man came along with family of 5 said I work here and was let in right past everyone that had been in the queue. Accept there may be perks for being a staff member but shouldn’t be allowed to jump the queue especially as they did not pay. Noticed the said family eating and drinking their own food bought in when clear notices against this. Young lady said have cleared your table it ready. We ended up wiping it ourselves with baby wipes along with the chairs before we could sit down. Bits of disguarded food all over the dirty floors clearly a slip hazard. Older children playing in the toddlers area wasn’t safe for my granddaughter. Waited 15 mins to be served 2 coffees with no one in front of me. Young staff gave no idea what they are doing. Just stand and stare at you blankly. No management around to delegate duties. We ended up coming out after 35 minutes and won’t be returning !!!

This was a cute little Starbucks with a Greggs right opposite. They have selection of to go meals and their staff really nice and friendly. Would definitely recommend this if you are looking for a stop along the way.

Looking forward to a nice breakfast and when we arrived the girl behind the counter refused my Scottish £20 altho it’s legal tender. We waited a while and the breakfast was so disappointing. The egg was totally hard and swimming in fat so I asked for another but I’d finished my food before it came out. The bacon was hard and covered in fat. There was literally 4 small bits of mushrooms. The hash brown was sloppy and again oily, could’ve been cooked a bit more. . My husband had the large breakfast and it was the same. £17 for both breakfasts and most of it wasn’t eaten. We’ve been in a couple of times last year and it was fine but we won’t be returning!

Wrong bread on new order after getting previous order wrong 30 mins before

CALLED IN FOR LUNCH ONE OF THE BEST BURGER AND CHIPS IVE HAD IN A LONG TIME WELL PRESENTED VERY QUICK SERVICE AND STAFF VERY WELCOMING WILL BE CALLING AGAIN