Cafe Geronimo in Denbighshire

Came to visit with my grandchildren after been recommended quite a few times. Whole experience from start to finish was awful. No booking system so you just turn up wait for a table to become free pay for an hour. No communication from staff or noticed advising this. What made it worse a man came along with family of 5 said I work here and was let in right past everyone that had been in the queue. Accept there may be perks for being a staff member but shouldn’t be allowed to jump the queue especially as they did not pay. Noticed the said family eating and drinking their own food bought in when clear notices against this. Young lady said have cleared your table it ready. We ended up wiping it ourselves with baby wipes along with the chairs before we could sit down. Bits of disguarded food all over the dirty floors clearly a slip hazard. Older children playing in the toddlers area wasn’t safe for my granddaughter. Waited 15 mins to be served 2 coffees with no one in front of me. Young staff gave no idea what they are doing. Just stand and stare at you blankly. No management around to delegate duties. We ended up coming out after 35 minutes and won’t be returning !!!

Good deal (kids eat free with each paying adult) although the food is basic. The soft play attached is great though, kept the kids entertained!!

With the price of everything going up, here you can get an hours play for 2 kids and a meal for 4 people for under £20 and the kids loved it. Sure if they charged more they could do more with the place, but it's absolutely fine as it is and the staff are very friendly. I've been taking my kids to play places every week for 10 years and this is probably the bet value of all of them and sad to see the other reviews, people want everything for nothing sadly.

This place is horrible the floors are dirty and the staff are the same they spoke to me and my friend’s like a piece of poo on there shoe they need to learn some manners and learn how to do there jobs it’s ridiculous.WILL NOT BE COMING BACK GERONIMO WORKERS I HOPE YOU SEE THIS YOUR HORRIBLE.

Hello I am putting my review in, as I think some of the criticisms are a bit harsh. I live in Rhyl , and I have lived in Prestatyn in total I have been in this area for 35years (that's not my age); I have two children, who are teenagers now; when they were younger, and way before the Pandemic, Geronimo's was a great place to take the children: staff always pleasant, a nice play area for the children: we ate in the cafe. Admittedly I haven't been in for a bit of time, but when I have passed it doesn't seem to have changed much; I was actually contemplating taking my nephew there, as I have lots of good memories of this place, when my children were younger. Obviously Rhyl is not an upmarket place to live, it is a place were families can have a cheap, seaside holiday: it is a seasonal resort; there are a few attractions, if you stop trying to compare it to other higher-priced destinations. We have been to Llandudno often, this is a location for people, who have plenty of money, even the charity shops are expensive; we shop in Waterstones, WHSmith, Smith Toys Superstore etc. My point is, if you don't like, what this place has to offer, go somewhere else; Rhyl is certainly not for those, who think they are too good, and expect to be treated like royalty. It is fair enough if you feel the customer service could have been better; in one review it stated the waitress didn't even speak to you; yes that can be seen as being rude, but have you ever thought this person might have had a long day, or have been busy: there is even the possibility that they are shy or Autistic; if they are young and inexperienced, maybe they need a little more training. As for not being given your cutlery: this is a children's soft play area, they serve fast food, there is a tray with knives, forks and spoons- either ask or get up and get your own: Geronimo's is not a restaurant. There was also a comment about Geronimo's serving salad: this may not be an uptown venue, but surprisingly Rhyl does sell salad,and vegetables in the supermarkets, and local shops, why shouldn't there be a side salad offered on their menu? Obviously you are offering reviews based on your own experience: you perhaps only spent 2-4 hours in this place, maybe not even that.

I won’t go to this place again. We waited for ages in the queue so the kids got really agitated, they were not serving any food and barely even had crisps, the coffee wasn’t that nice, and the play frame was disgusting it didn’t look clean at all. The toilet was absolutely shocking the nappy bin clearly hadn’t been changed in a while. If I didn’t get out I would have been sick.

Great food, great prices and friendly staff

Omg nope dont go here awful service. Waited forever for food for them to of lost our order ( 5 tables in use and lose one order) food was naff when got it after 45 min. Staff was running round like didnt know what was doing. Out of 5 tables got one table order right and looked like they knew the customer.

A must for all the family..great staff,great atmosphere and great fun.

It’s dirty! They didn’t have hot drinks, machine broke apparently so for 45 minute play time we had nothing to drink. Staff were just stood together talking when the place looked like it needed a good bleach. No soap in any of the toilets neither! Disgusting!

Visited here today on Remembrance Sunday! Hugely disappointed that the staff had no respect and talked all the way through the silence. The place is absolutely freezing too cold for kids even if they are playing. Food awful need a serious food hygiene check. Won’t be back

Fantastic for all ages and good for children's partys

We brought my little girl here a few days ago on our holiday. I used to come here when I was a young girl and its exactly how I remember it, my little girl loved playing and I went in with her and had fun too!! The staff were absolutely amazing. The lady who was doing the health and safety checks and recruited my little girl to help her which really built up her confidence as shes a little nervous going on equipment on her own. We will be back here next year xx

Great for kids to let off some steam

Bloody hell this place cold and freźing i and my wife setting as kids playing we thought gonna have hot chocolate to keep us warm but bleave it or not the drink is cold and frezzing and suggery and thy charge you alot off money dont undrestand thy dont turn the aircon on as im writting this my hand is shaking never again

Upon arrival in Rhyl we seen a kids eat free in cafe geronimo and thought to take advantage as with young kids they don't always eat their dinner. Once we had ordered our food witch took about 5 mins off a discussion about the free meals for the kids as they couldn't understand we where paying for 2 adult meals witch gave us 2 free kids meals. Once food came over was about 5 mins wait it was luke warm. The burger buns felt stale and kids food was stone cold. Trying to speak to them is impossible may as well talk to a wall. I highly recommend people avoid this place for food like the plague

I thought I would treat my children to a day out and came upon this place it's great for children all ages and the food and drinks are really good prices it's not to bad a price for the children to go in they also hold birthday party's in a separate room and the room is really welcoming we had a great day and we're going back again soon and over the summer holidays x

5 members of staff... had to wait 20 min for 1 drink tables not been cleared all stood round yapping. Needs a good clean.

OK place to bring ur likes wen it's not to busy

Visited for a party and ordered a burger which stated on the menu that it came with coleslaw and salad what I got was a burger in a dry bap in a plastic container and paid £4 for the rubbish!! I did ask where the salad was and was told that the menu had changed although it clearly had it big writing above her head. She said she would send some salad over never came.....

This is a great place where the children are allowed to let off their energy in a safe environment. I come here often and it's always very good friendly service. The only thing I feel is that they need to clean the tables when people leave but apart from that the kids love coming here! It's also a lot better now that it has been done out!

The food was terrible tasted horrible. Very expensive what what we got, baby's height chair broke and he was sat unit. Although the kids enjoyed them selves us adults had a terrible time. Can no say I'll be returning any time soon

Debo decir que los niños se lo pasaron muy bien jugando en la zona de juego y de que nuestra crítica es de 5 estrellas pero la comida que se sirve en la cafetería es callos. . . Hay muchos cafés y restaurantes que sirven comida en Rhyl mejor a precios mejores.

I visit geronimoes now and then purely for the play area and arcades, but while I sit and wait while my little boy plays, I watch people go by and watch the staff about their jobs, the staff are polite and nice but their hygiene is so poor, especially whilst they cook food! I noticed a while back, they handle food for customers and food boxes for children's parties with no gloves, and noticed one member of staff, tests the chips by squeezing the chips with her long fake nails and then throws it back in the pile.

Great place for the kids, its a shame that older children are allowed in the toddlers soft play area. Only had a coffe so cant comment on the food

Visited with family as we have on many occasions. Great play area, and small bowling alley and the usual slot machines next door. They do snacks and drinks that could do with improving but adequate whilst the children play. Grandchildren love it and even managed to get themselves photographed for the company journal so now they are famous.

My little boy had a party at geronimos and lazer zone. Staff were very helpful. Food was lovely sandwiches fresh. All the children had fun thank you! All I had to was bring the cake!

I've been coming here for nearly 20 years, myself as a child, and now with my own children! Place is dirty! One young member of staff brown hair, constantly on her mobile! Swinging a sweeping brush around were kids are walking! Asked to help clean and stood around doing nothing! Then another member of staff blonde hair swinging the brush about behind the food area! I suggest the manager checks the cameras from today 2/04/2016! Seriously need to sort th is place out! There's is literally only 2 members of staff that do there job and do it well and that's the girl with the plait and the girl with the pink and blue hair! All the rest really haven't got a clue!

nice place to take your young uns if the weather is a bit poor. there is an indoor play area with ball pool,climbing area, bumpy slide and the infamous drop slide. the cafe caters for all types and have a varied menu. the coffee is excellent but do try the hot chocolate with cream and marsh mallows.

on arriving the arcade is clean and well kept, decided to eat at the cafe at the back, food rather expensive, staff seen me waiting and i can only describe this as they completely blanked me, were only really bothered about people going into the kids play area. after being served by a young girl who couldn't use the til correctly i ordered my food, waited 30 mins as the staff were more interested in a order being delivered and taking standing around once food was cooked the waitress just put plates on table never spoke a word and didn't offer cutlery. my husband had to go searching for these and when i asked the waitress just said 'oh ill get them now' very very poor service, certainly would not return and wouldn't advise anyone to go hear, customer service skills need to be learned as well as training for staff..

Cafe Geronimo is located in the Palace Fun Centre on Rhyl's seafront. There are two sides to it, one counter is located within the Geronimo's play area so it's only available to paying customers of the play area but there's also a second counter which is open to the public. There are plenty of tables and chairs within the play area section but there are also several tables elsewhere within the arcade. I can't imagine who would want to eat their lunch in an amusement arcade so I expect this cafe will be largely frequented by parents buying cups of coffee and snacks while waiting for their kids to tire themselves out in the play area, as was the cafe with my visit. To be fair my coffee was ok and reasonably priced and although I didn't eat the choice on the menu looked reasonable enough, they even had salads on offer. In a cafe in Rhyl!