Based on 75 opinions finded in 1 websites
Based on 75 opinions finded in 1 websites
Nº 295 in 415 in Tunbridge Wells
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1177 Opinions
We were looking forward staying here, but so disappointing our massages got cancelled two days before staying, the room was disappointing toilet was running water all night and the bed was the most uncomfortable bed I've ever stayed in, mattress so hard that I even tried sleeping in the chair in the room. Dated rooms and bathroom needs attention, plug didnt fit the bath and the coffee and tea tray had to put the kettle on the floor as no socket for it. Room service approx hour wait for a sandwich, to be fair it was a really good sandwich though. Breakfast very tasty but over 45 minutes wait and had a hair on the sausage! Also had to ask for our toast as got forgotten and the staff were so rushed that you couldn't even talk to them. Staff all rushed off their feet so no reflection on them, poor management I suspect not hiring enough people and trying to get them to do too much. Also walls are paper thin in the rooms, can hear when people are going to the toilet and hear full conversations. Needs work to get it up to par for a 4 star hotel.
1219 Opinions
I was blown away by the attention to detail during our stay. Right from the start, the staff were welcoming and helpful. As we stepped into the room—wow! The ambiance was amazing, from the music playing on the vintage-style radio to the little cakes and the ‘Happy Anniversary’ note. Dinner and breakfast were delightful—the best sea bass and mash we’ve ever had, compliments to the chef. We left feeling truly relaxed and rejuvenated.