Kassini in Allerdale

I've just placed an order and the money went through and now all of a sudden they cancelled it and i tried to ring them and no answer

Be careful! Ordered on foodhub once when it said here they were open, aswell as foodhub said they were open. 15 mins later waiting for confirmation, got declined. Turns out they were shut the entire time but promoting otherwise. This was 2 days ago now. Checked with foodhub today and here again, they again said, they are shut but at the moment of typing this, it says otherwise online. They clearly cannot promote their opening and closing times properly so payment goes back and forth so you end up waiting to get your money back. Honestly need to consider keeping up to date with something as simple as this before you put yourself online. You weren't so bad before.

I am a regular customer of New Kassini ordered tonight and paid I've just had a text informing me that New Kassini had cancelled my order I've tried ringing them twice but no reply this I find unacceptable so I'll go elsewhere in future very poor service

I ate pizzza. It was very delicious. Thanks New Kassini.

My local kebab and pizza takeaway. Great bunch and good value.

Normally I would have gone somewhere else as I thought this place had dissolved years ago after finding it on a whim and not being not too impresed at the time (10 years + ago) Honestly though, I never thought I would be able to eat a Chicken and Doner wrap the size of my forearm...but I gave it a good go, and that was after having cheesy chips. I only got ⅓ of the way through it, the rest is lunch. The quality of the food I though was great, the doner meat was nice and rich with a good peppery flavour to it, which is what I like from the product, although I couldn't really tell whether lamb meat was primarily used for the rotisserie. I did think there was maybe a little too much sauce in the wrap as it made it quite soggy, but who doesn't like getting their fingers messy while munching on a wrap?? The guy who appeared to be in charge was great, explaining that they were changing up the prices and menu as there was nothing on display in the shop, apart from an old takeaway menu. And his customer service skills...bob on! Still need to give the pizzas a go before I give a real overall score, but right now, I do recommend you try the place. 👍👍

The driver told me that they knocked. They did not, I was angrily told that the food was outside. It was on top of my neighbours car cold, and also incomplete. I have been told that i am a liar and to never order here again. I will not, and I urge you not to as well.

Amazing food! Very friendly staff . The best takeaway in workington! Lots of food for your money . Highly recommended.

I did not like it at all. It has a lot of negative things and the way to deal with it is bad, I do not recommend it

The shop is a wonderful small buisness with limited staff, and I know from personal experience that they do sincerely try their best to cook great food at affordable prices. And they always give big portions and care for the customers feedback and loyalty! Recent times ( Corona ) has strained the buisness staff wise. The owner spends every day 12pm to 12pm in the shop preparing everything before each evening just to assure people still get the best possible service from the food and shop. There is just a struggle to fill the staff gaps! But remember The food is great when there is enough staff to cater to the demand in orders. I urge everyone to try this place at least once. Weekdays are a good day for better quality as you will avoid the weekend rush. The main thing to keep in mind with this shop, is its popularity in Maryport. ( making some deliveries longer due to the travel distance and shortage of drivers ) as the buisness is only limited to one driver a day, with weekends running two due to the quiet nature of the shop. Sometimes the shop can get backed up by a flurry of orders all at once and then it's a rush to get them cooked and out on time with the intended top quality As they can being going in all kinds of directions. And outs a couple deliveries on hold due to this fact! However; always bare patience in mind, and empathise with the other customers who may also be waiting. Kassini is now almost back to full staff capacity and the staff are great! The food is lovely and the portion sizes are still great! Just be patient with this place there is still more improvements to come and the possibility of a brand new menu, meal deals, munch boxes and more! They are committed to their customer base. Stay patient and on behalf of Kassini Thank you all for your comments and loyalty in recent times! Stay Healthy! And always remember we appreciate your feedback!

Ordered food from here via foodhub paid by card only for their delivery driver to deliver food to wrong address and they accepted our food, when I called and asked for a refund the owner shouts abuse in the background, saying it's my fault and they wouldnt refund me. So i basically paid for someone elses food. 🤨

Very nice food special the shish. Lovely

Fantastic food 10/10 lovely friendly staff wouldn't go anywhere else be back soonx

I ordered a meal deal from here a few week ago and once I received my order my pizza it had looked like it had been dropped and placed back in the box, the cheese was practically coming off the pizza and I didn’t attempt to ring back because my husband was already furious that the driver had hinted for a tip when delivered our food and the chips tasted like they had been cooked more than once and the donner meat was cold and bitter. I guarantee I will not be placing a order here again and feel sorry the people who have yet to see these shocking but true reviews!!! Needs fkn shut down

We ordered at 18:40 and with 1 hour delivery but the food didn’t arrive until 20:30. The food was OK but nothing special and only just warm. This was the first time ordering here and we won’t be doing it again.

Love the food from Kassini Have ordered from here every Friday for over a year now But tonight I placed an order and 25 minutes later I heard the driver arrive so I looked out my window to see him getting out of the car smoking so I contacted them and the girl I spoke to couldn’t say sorry enough but when it can to the owner he didn’t care at all Just sent the same driver back with a refund and took the food back Driver even gave me tip back But my tip to Kassini is that it’s illegal for delivery drivers to smoke in there vehicles while delivering food and won’t be ordering from you again

We use this place quite often with Just Eat. The majority of the time the food is fantastic! Pizzas are second to none.

Love this place the pizza is gorgeous

Ordered via just eat. Pizza had a very scarce topping. More like a margarita. Chips looked like they’d been cooked more than once. Garlic dips didn’t arrive which were part of the meal deal. When phoned and asked they said it was because we ticked the “no sauce” box, that we thought was for ON the doner meat. It plainly states 2 tubs of garlic mayo with the meal deal. The driver then turned up with 1 garlic mayo. Safe to say we won’t be trying again. Customer service is everything. Probably wouldn’t of moaned about the food had the staff been more polite and helpful.

My boyfriend and I ordered two chicken wraps that arrived cold and smelled a bit eggy.. today was his grandads funeral and we’ve both had to leave early due to stomach cramps and flu like symptoms. We are now unable to keep water down for being sick and both bed bound. This is the only thing we’ve eaten the same over the past two days and the food was blatantly sat for a long time as it arrived within 10 minutes of ordering, cold.

Everytime we order there's allways items missing what we ordered and allways send the wrong pizza that we didnt order. So we end up having to wait another 30mins for correct order to arrive. Joke!! Chance after chance given to them to sort them selves out so thats it now ill not be returning lost mine and my familys custom

"FANTASTIC PIZZA'S" A wide variety of new and exciting flavours, Instead of your everyday run of the mill toppings that all pizzerias offer. Great value for money and friendly staff. Pictured is half T-REX & half HOT PEPPER PASSION.

I order from here on a regular basis but the past twice there have been several items from my order missing. I rang up and they sent the missing items out but this was around half hour after our original order just not good enough! It's a shame as I now won't be ordering from kassini in the future due to this reason!

The garlic bread and cheese was nice,nothing special. Doner meat was greasy like a lot of places and the chicken wrap was average if anything too much wrap. Generally is was neither spectacular or too disappointing. There are better takeaways around.

Shocked that the delivery driver had used his keys to knock on our living room window instead of knocking on a door like a civilized human. Food was barely warm. No salad on wrap after paying for it. Won't recommend. Won't be going back.

Best kebab shop ever thnk u from Isabella road

Easily the best kebab shop in Workington. I always want more that's why I'm skint, so lower the prices

Chicken wraps lush ,great service and friendly service off girl on phone and inside 10/10 for food and service

Delicious AS USUAL. PIZZA base improved since last time; less stodgy. Enjoyed

First order from here and spot on, previously ordered from sadies and last order didn't even turn up.

Delicious AS USUAL. PIZZA base improved since last time; less stodgy. Enjoyed

First order from here and spot on, previously ordered from sadies and last order didn't even turn up.

Fantastic service and fast delivery also lovely food for me and my 6 year old every time

Fantastic service and fast delivery also lovely food for me and my 6 year old every time

Food always piping hot when delivered

Food nice need to speed up delivery

Food nice need to speed up delivery

Fast delivery and top quality food.🍕🍟🍔

Fast delivery and top quality food.🍕🍟🍔

Delivered quick and still hot excellent service

Delivered quick and still hot excellent service

Food was over cooked my sons wedges were black did not eat and chips rock hard

Food was over cooked my sons wedges were black did not eat and chips rock hard

great service and food, chips are a little dry and hard though

great service and food, chips are a little dry and hard though

I ordered a quarter pound chicken burger. When it came it was a quarter pound beef burger. I Wasn't happy.

Usually delivered earlier than the estimated time but was nearly half an hour late tonight. disappointing!

Usually delivered earlier than the estimated time but was nearly half an hour late tonight. disappointing!

Meat was dry in my kebab salad was on the off side n wedges were burnt. Pizza was ok

5**''s delicious stuffed cheese crust doner pizza !!

very greasy kebab meat, chilli sauce not very good, had a weird tang to it? eat about 30% of meal before giving in

Always consistently good from here. 10/10

The buns where soggy and the onion rings where well overcooked and just black and burned. But we order from here usually and this is first time I've not enjoyed my meal

Fantastic Service! Quality Food! 😊

Food was ok, Pizza was soggy but ok overall, probably won't order again, first time trying Just Eat, will try again but maybe from a different place

Burnt wedges and a half cooked pizza Won't be eating at Kasini again it was awful.

Doesn't look appetising and it dry

Absolutely brilliant, Friendly staff and Good quality food! Would 100% recommend this to friends

Fantastic joke and amazing pizza ❤️

Top quality food will use again

Wrong sauce and crappy kebab meat again

Very good as always first time ever though that it has been late.. Waited almost 2 hours for our food but first time it's happened so will use again😊😊

Excellent pizza. Probably the best I've had in west Cumbria.

The vegetables on the pizza were a little cold,but other than that,it was nice👌🏻

Nearly 2 hours for delivery was poor, food quality was good

Food good, very tasty and very hot. delivery quick and cheerful.

Excellent - gorgeous food and arrived right on time A***** Thank you

Good food but some was missing.

Good food but half an hour late.

Good choice in sizes and bases for pizza which makes a change. Chicken kebab is very good and plenty of chicken in it!

Great on everything,but think 2.50 delivery in newlands gardens for a takeaway in towncentre is steep considering delivery charge on website stating 1.50 .but food and sevice was superb

Speed of the gods.Placed the order and 20mins later its here on a Saturday night.Excellent👍

Ordered a LARGE donor wrap and when it arrived it was one wrap wrapped in a bag. I used to order from this takeaway once everyweek and I'm totally disappointed in the size of how the wraps have shrunk. You want to be disappointed in your service. I won't be ruturning so be warned your service had not just disappointed one customer but several at my house

Everything was delicious and piping hot. Delivered with a smile. Highly recommend this place. It never let's me down. Great job!!

Had to wait longer than usual (wed night) and think pizza base getting thicker but still tasty

I've eaten here loads of times now and it is a firm favourite with all our family. The chicken wraps are well loaded with meat and the pizzas are also very good. Delivery is very efficient and I always find the staff friendly.

Delivered within 30 min, food still hot. Enjoyed

Gorgeous food, very hot, fast delivery. Thank you.

Brilliant meal very hot when arrived

Lovely pizza, finally someone doing stuffed crust in workington!

My favourite pizzeria! Lovely hot food and always arrives on time

Food was disgusting got a chicken wrap and didn't taste like chicken at all I wouldn't give it to my dog very disappointed was horrid

Always a 5 star service.Never been let down yet with either the food or service.👍

I ordered a chicken wrap with chilli and chips. Chips were like bricks very poor, the chicken was tough and not even flame grilled. The chilli sauce was very very bland. Won't be ordering again.

Great service, lovely food. Pizza is amazing!

Brilliant service go here often and never fail to impress! Lovely staff always going back

Ordered meal deal 4. Great delivery time and food presented by a good smile and manners. Food wise... Garlic bread was spot on, dona meat is cooked right, and the Pizza was cooked just how i like it. Not dripping with grease like other places. Fries could be a little better though. And i even got a bottle of pop. :) Overall 9/10. Will be back again and recommend this take away. A MILLION TIMES BETTER THAN OTHER PLACES I HAVE BEEN TO.

Delicious as always, thank you

A large chip was missing from my order but rang them straight away and they brang the chips straight to me with two free cans of pop

Great food as always, it was a little late but that was probably due to a bridge closure. The only problem was; they forgot a tub of garlic mayo

Worst service ever received! They delivered the completely wrong order and when I phoned them to explain I was asked to wait 15 minutes until the other wrong order was discovered! I'm not bothered about the status of anyone else's takeaway! After another 30 minutes of waiting finally arrived, with no apology. As a frequent customer extremely disappointed. Won't be using again.

ordered a large donner wrap but received a small one

Couldn't ask for a better service! Lovely driver, absolutely brilliant food. Very happy again. Keep up the good work! xx

Been very generous with my marking on takeaway service, only because this is the first time i have had an issue. That issue being, i ordered a doner wrap with salad, garlic sauce and jalapeno peppers. It came plain. I rang the takeaway up and they apologised and sent me a new one out. I thought it would of been with me within 10-15 minutes, 50 more minutes later i got my correct wrap.

Only thing not perfect was the chips were cold and the bottom of the bun off the burger was soggy.

Probably the best kebab shop in workington. Really good quality food

It was lovely and I would order it again and again

Not the best donna meat but chicken burger was really nice and delivery was fast so not outstanding butnquite good

Very dissapointed had to throw most of it in the bin due to finding a hair in the doner meat and a finger nail this was unacceptable wouldnt order from this place again

Can't give enough stars top quality food.