Kaspa's Desserts in Wandsworth

Lovely desserts however service definitely needs to be looked at. We visited as a large group last week and when paid the offer for students was shown. Upon this my daughter asked if it could be applied the young assistant gave us a filthy look and said no. I smiled and asked her why not she just rolled her eyes and looked the other way. Seriously was not even pushing for the student discount my daughter only mentioned it in passing. After that we were served with a very bad attitude. Unfortunately I didn’t get a name and decided not to take it up with seniors however she’s the young lady with the pink weaves in her hair. Seriously this lady needs to learn customer service.

Missing items Mango sunshine crepe 🤢 Colour of mango- dark yellow and sour tase Never again

I wish I could say that all Kaspas provided the same level of service, but sadly not! However, Kaspa's in Tooting have excelled in their preparation, hygiene, and delivery, not to forget their excellent customer service! Thank you!

Ordered a chunky milk chocolate cookie dough, which is usually delish in stores, but when i received it, it was full of caramel instead of chocolate?

had cold custard on sticky toffee pudding and x1 pudding didn't turn up,try to call the shop but didn't pick up phone

order the double hersheys and only received one waffle when it should it be two, very disappointed as its the first time trying this restaurant

waffle was FREEZING literally nearly rock hard and gave me the wrong order !!! VERY disappointed

I will give this strawberry waffle a good 10/10. It was really good.

order didn't arrive but yet it says delivered

Amazing desserts, staff were very friendly and very nice!! Food was on point as usual and atmosphere was very pleasant!

ice cream was a bit hard but okay

I’m absolutely appalled by my recent experience at Kaspa's. While enjoying a blueberry sorbet, my girlfriend found a beige-colored plaster in her dessert, which made her incredibly ill. The fact that something like this could happen is beyond unacceptable. All the waiters could do was say sorry and claim they had no idea how it got there. This is completely unacceptable, especially considering that they should have been using gloves, and even then, the plaster should have been blue for safety reasons. It’s unclear if this came from someone working there or if it’s an issue further up the supply chain, but either way, it’s utterly disgusting. I’ll be reporting this incident to the Food Administration to review Kaspa’s hygiene standards. I won’t be eating there again, and I strongly advise others to think twice before doing so.

Missed the main item out. When I asked the delivery driver he said not my problem and rode off

Good dessert. Staff was alright and the seating area wasn't great but not bad either.

The pakistani/ indian young male is so disgustingly mannerless. He has a monotone voice and has the body language of a robot, fine. But every single time I come, which is perhaps every few weeks, he consistently disrepects customers such as myself. This is completely unacceptable, at least his coworkers wont be so confrontational and rude.

Really liked the waffle,kids enjoyed..

It says my order was delivered but it was not I am very disappointed as I waited nearly an hour this is ridiculous

My order was made 20:58 and the dessert came at 22:00.

I did not receive my order, tried to get in touch on the phone and no answer.

Not good, no hazelnut ice cream and box was open

No straws or cutlery placed in the bag so unable to enjoy our order

Musa and jay’s recommendation was absolutely fantastic 💯

they made sure the milkshake didn't spill by using a cup holder

10/10 service by jay and musa! We really enjoyed our experience and will definitely return. I recommend the speculoos sundae it’s so good!!!

Rubbish cake was stale and hard blueberry jam was stale never again and for £19.00 for 2 pieces of cake I want a refund!!

I didn’t get no with my shake I’m not happy about this

If I could give 0* stars I would, when I came into the store with my friends the staff just stood their and stared at us with no greeting. We had to ask them to get up from sitting on the floor behind the counter to serve us. And when they did they gave us nothing but attitude. I tried to order somthing on the paper menu and they said they don't serve that anymore and didn't want to make it until I showed them the paper menu with the item on there she sighed and said fine I'll make it. She also claimed that because I wanted two bowls for my icecream, she said she can't change the menu for me and that the store needs to make money so she would have to charge us Her name was Maria Id number: 247876015 Absolute worst service

Nothing that I ordered arrived and the food was cold

Went into Kaspas last week with my two boys and was very pleased with the desserts and service. On the way out my son dropped some money which we didn't realise until the staff by the name of Wadee came after us and gave us the money. That was very kind of him considering not many people would be that honest In this day and age. So please do pass this feedback onto him as it meant alot to us.

Was served by Wadee. He went out of his way to make sure we received 100% service. As always a pleasant experience

Nice atmosphere, great ice cream 🍦

I went to grab some waffles with my mates and a girl with pink braids served us she was EXTREMELY RUDE and unprofessional and not To mention herself and another member of staff were sitting down at a table vaping whilst waiting for me and my friends to leave. Absolutely disgusting behaviour I won’t be returning to this branch again so disappointed.

cold waffle and no vanilla ice-cream

Nice place for a quick sweet break with gorgeous ice creams and cake!

If I could give a 0* I would, but unfortunately that isn’t an option. I Came with my whole family. The workers had a bad attitude when things were brought to their attention. One of our waffles had hardly any chocolate drizzled over it and another waffle which had chocolate drizzled over it and sparingly. We were told we shouldn’t compare orders which are the same orders. They didn’t complete the order and started serving other customers. There were many missing orders. The worst was that they served us stale cake. When I informed them that the cake was badly stale, dry and rock hard, they microwaved it and gave it back. The Kids were not happy. I really don’t like to leave a bad review especially for a small independent business but sometimes an honest feedback is needed if the mistake is not acknowledged.

sent a random desert all melted and mashed up and not what i ordered

Dear Management Team, I am writing to express my disappointment regarding the experience my daughter and her friend encountered at your Kaspas branch located in Tooting Broadway earlier today, around 4 pm. Having been a resident of Tooting for 46 years, I have visited various Kaspas establishments nationwide with a positive outlook. However, the recent incident has left me compelled to address certain concerns. Upon visiting your establishment, my daughter and her friend were initially informed that they could not split the bill, which appeared illogical to them. After contesting this policy, they were eventually allowed to do so. However, the situation exacerbated when it became apparent that your staff did not possess the appropriate change, prompting my daughter to be urged to purchase additional items to facilitate the transaction. Such an action reflects poorly on the professionalism and preparedness of your staff. As a reputable business entity, it is imperative for Kaspas to uphold standards of customer service and operational efficiency. Handling transactions, including having sufficient change on hand, should be a fundamental aspect of your operations. It is disheartening to witness two young patrons being subjected to unnecessary inconvenience and pressure due to inadequate procedures at your establishment. I trust that you will take this feedback seriously and implement measures to ensure such incidents do not recur in the future. I intend to share my daughter’s unfortunate experience with my acquaintances and social circles, as transparency and accountability are integral to fostering trust and credibility in any business relationship.

Jasmine and Musa, professional, friendly and excellent service!!

It was lovely and the staff were so friendly ! :)

I was surprised it turned up early but was very happy.

Didn’t have what I wanted so they gave me something even better

my waffle came and it’s rock solid? , i opened it as soon as it was delivered and it’s cold and rock hard. never had this experience before

I didn’t get this food, I’ve made a complaint and no response

Kaspa's is a restaurant i am particularly fond of, i really enjoy the food usually, i ordered the food as a treat for a birthday and when it arrived it was cold and below the usual quality standards. I assume all delivery drivers are required to use thermal packaging to keep the food warm and it wasn't. I am very disappointed.

The desserts were packed well and were delicious. Delivery was fast.

The food came late my icecream was melted my cookie dough was rock hard and they gave me the wrong drink i want my full refund now or i will be putting in a very bad complaint!

The waffle is burnt, very disappointing

never follow instructions of the order.

Driver spilled all the items in the delivery, awful

I waited 2 hours for one item. The cookie dough came cold and the ice cream melted. Disgusting

Helllllla SMALL PORTIONS NEED TO MAKEE THEM BIGGER!!!!!!!

They ran out of one of the items we ordered and tried 3 times to get through to me. When they finally did, offered me a better substitution and were so lovely on the phone, amazing customer service and great desserts. Can thoroughly recommend the Peanut stack with a scoop o f salted caramel ice-cream :)

Food was old and stale and cold

Ordered a pineapple and passion fruit slushy with mango boba and got a blue slushy with lime balls bun dese man😤

I didn’t even receive the order

Disappointed with the order as the food was cold on arrival. They gave us the wrong items in our order (ice cream instead of custard). The couriers delivery time kept on increasing and when following the couriers location, he made a stop in a different location before delivering our order.

Friendly staff, great environment and delicious food! My daughter is already asking when we’ll next be going 😂

my order didn’t come it’s been over an hour.

A lot better than Cremes or anywhere else like that!!

Saw a bug in the ice cream section

I attended your restuarant yesterday and was very unsatisfied. The restuarant was dirty. I ordered a Nutella crepe, the batter on the crepe was completely undercooked, I had to ask for it to be made again. My friend ordered cookie dough, which was distugustingly undercooked, the type that will make you sick. We again had to ask them to make another one. when the second one came, it was cooked better, but still undercooked. The cutlery was dirty, had to ask the staff to clean it. My friend didnt end up touching his dessert as it wasnt edible...I ate my dessert alone, which defeated the whole object of us coming out together. I asked for a refund, one member of staff agreed to give us a partial refund. She then called the manager, someone who 'claimed' to be the manager, who was very unproffesional. He was wearing a hooded jumper and a jacket, not one piece of uniform on him or even a name badge. He refused to give us a refund even though his colleague agreed to one, but offered 20% off another milkshake? Pisstake if you ask me.

The desserts were well presented and delicious.

I am giving 1 star cuz i believe when it comes to the food industry it's not only about food quality and standards but also customer care and service we have keep to the highest in order to maintain the competitive nature of the business. No bout food is great...but on sunday 12 November between 10:45 to 11:pm ..the female staff were doing their job to the lowest level...one of them banged the counter with huge noise and gave the customers a shock...and they were laughing as if it was a fun party at home ..really unprofessional and disappointing...

They don't follow instruction.. my waffle and crepe was drowned in chocolate sauce, when I mentioned not alot of chocolate sauce!!!! WHAT A WASTE OF MONEY, PUT ME RIGHT OFF IT!!!

Staff are overworked.. they need more people in to help as there was only one person doing all the cooking/prep and one taking the orders. It was very cramped upstairs.. don't know why they've removed the downstairs seating. It was over run by delivery drivers who are oblivious to the amount of space they are taking up and the path they're blocking. We decided to get ours to takeaway. The toilets were clean but had no toilet roll.

Cold food and wrong order recurved

This is ridiculous!!!! My second bad order in a day. I am so disappointed. How do I add photos?? Our waffles are cold and all over the place I need to speak to some one as soon as possible. I'm so annoyed

Food came cold and my drink was not prepared well …I don’t know what drink I was given cos that wasn’t what I ordered..the drink taste bad …too bad 😡😡😡

Very Rude Manger lady instead of taking orders chatting with colleagues Phone is not Working! Tasteless waffle They need to work on New manager

We ordered fresh ice cream. But the quantity was very less as compared to other stores of kaspas. There were hardly one customer ahead of me so can't say she was in a hurry to serve me and then others.

Perhaps one of the nicest staff I have met. Usual Kaspas but staff made it more welcoming with smile. Ice creams were good. Choco+hazelnut shake was good

Great customer service. Helpful staff. Serves with love and respect. I always enjoy going and eat in. My all time favourite vanilla ice cream 🍨 yummy

The website says it is currently open. But it is closed. It's so disappointing to come over and have to try to find another one. Could have updated that here

I had to bin the cheese cake it was rubber with an over bearing amount of strawberry syrup. Has for the double chocolate cake… dried out I took one taste… and binned it… the ice cream was ok though but what’s the point if both cake was rubbish.

Od ostatniej wizyty wiele sie zmieniło, Czysto I schludnie miły personel, smaczne i duże porcje w przystępnej cenie, czas oczekiwania bardzo szybki

Part of my order was missing .I tried calling them no answer .Just eat didn’t refund me .It’s disgusting

Sticky tables and outdated run-down decor but good desserts.

Dragon fruit sorbet omg is a must for me

One of the better gelatos I’ve had in a long time. My girlfriend also loved her brownie fudge dough.

i ordered a milkshake and cake and I got no milkshake and i got the wrong cake sent to me so great work 👍🏿 never ordering from here again

Music was a little too loud as we ended up shouting at one another around the table to hear each other. But very lovely deserts!

The food was ok . Kids were happy with their treats . Staff bad , bad , bad . Not all of them though . One lady was terrible and horrible . Like she was doing us a favour . Taking orders and payments while chewing her gum !! Seriously 😒.

Place is not bad, decent enough to take your family and ac is on point.

Very nice ice cream. I really like it. Deserve a try. I tried there milk shake as well. Legend 👌👌

Very bad customer services. I'm leaving this feedback for management/ownership so they can provide customer services training to staff. Staff are rude and not welcoming. No courtesy and staff seemed to ignore requests when customers seek to request or order something. I also got an impression of look busy do nothing. I hope you will take critical feedback positively to improve the quality of customers experience.

The delivery guy (he was Indian but he walked away before i could ask his name) didnt deliver my waffle or my cookie dough and only delivered two ice creams that come for free with the other items. when the delivery driver came to my house, he was talking on the phone to someone else and just handed me a small bag with the ice cream. i asked him where is the other stuff and he simply just said that was it and carried on talking on the phone and walked away to his bike. This is absolutely ridiculous and i have already notified you on the day of the order and i have still got no response whatsoever

Such an excellent ice cream selection here. Location and accessibility along the upper Tooting Road, close to Tooting Broadway station & tooting market. the staff are superb & friendly. Beautiful deco and cleaned. I fully recommended you here for a lovely experience.

our cake arrived almost frozen, it had clearly just been taken out of the freezer and our waffle was over cooked, nearly solid in the middle, drenched in sauce in an attempt to mask it. don’t bother

There was fungus in my deserts

Ordered a waffle, with sliced strawberries and hit chocolate sauce along with with a slice of apple crumble. Waffle was burnt to a crisp and the apple pie was also burnt however the waffle was unedible. Barely any toppings or sauce as well. Horrendous quality and customer care. Lost a customer

Went today to eat some cake. Had the orea cake which was amazing. But the best part was the service and the staff. My boy was feeling sick and the staff was so helpful and wasnt rude. I thank the staff very much and we will be coming again soon

We go their quite often. Most of the times you have to wait for before get seated (around 5 -10 mins). We love waffles (m&m base) with brownies and Beuno.

The best waffles 🧇 but the last time when I was there, I asked for a menu, and the girl couldn't help because they didn't have enough. I had to ask other customers to use them one. I can understand that they are so stressed, but I deserve the best service possible. The second girl who served our waffles was very kind. They were all kind, but that day, she got the star 🌟

i had rochet dough under coocked when i complained and show it to one of the staff he keeps insisting that the rochet dough comes like that i had this dissert a lot of time before and i know how it comes i’m very disappointed is a wast of money

Their waffles are soggy. The toppings are not worth it. Overall very bad experience

I went there today to make a takeaway order, waited for 30 mins in the counter before I had to speak out, total chaos and no one cared to come to me ! Will never return there again . Rude young staff that do not know how to manage customer traffic or customers. Unprofessional, untrained , Will never go there again , ever . Stay away unless you like to melt in the internal heat no A/C while waiting , what a unpleasant experience, KEEP AWAY!

Delicious waffle and icecream, staff was also good

Not very impressed. Wrong Ice cream flavour was given to what we ordered , and it took almost 20 minutes to receive one cup of coffee with one slice of cake when it wasn't even busy. On top of that , I ordered a decaffeinated coffee and I'm pretty sure it was not decaffeinated, which will now keep me awake for several hours into the night. Won't be back here again.

They need to improve cleanliness of Tables, Walls and Floor. Food stuff is Yummy.

Terrible customer service, the waiters are very disrespectful. Also the tables were all dirty. I do not recommend this place