Kaspa's Cheltenham in Cheltenham - Phone Number, Reservations, Reviews

sat down on a chair and the chair was falling apart and bugs were living in it,when i got the food it was cold and tasted reused and like soggy sand.The workers kicked me and my child out because she was crying because her icecream was all melted and had hair in it and the worker was screaming at me and her to get out.Very bad,Dissapointed,just wanted a icecream and waffle,shes innocent and did nothing wrong!!😡

I spent £33.00 but my daughter said she expected the food to be nicer, she did not even finish a quarter of the waffle because it got soggy and she did not like it. The only nice thing is the ice cream. won't be buying from there again. What a waste of money. I'm very disappointed ☹️😞

Customer service 10/10. Zero judgement for ridiculous orders 👌

Food want messed up when arrived witch is very good.

Who gives a milkshake and doesn’t give a straw for it ?

Nice milkshake, but had ran out of vanilla ice-cream. Clean and quite on a Sunday afternoon.

Took 1hour 45minutes to deliver , when I called the restaurant they informed me that the delivery driver had taken my order to be delivered but yet he didn’t turn up here for another 45 minutes when it’s only a 8 minute distance away when the food got here it was thrown together with about a teaspoon of icecream with both orders

We support a lady with complex autism here every Friday and the staff are outstanding. Always supportive of our needs and regularly have dessert ready as they know the order. Lovely staff

Not happy missing the main part

Visiting Cheltenham for the week so stopped in here for a Very Cherry ice cream sundae. It was so good I came back three times this week to double check! The decor is nice and colourful. Quite quiet in there when I was in so the atmosphere was subdued.

We dined in as a family. While we were eating our deserts, they started mopping the floor around our table with bleach. The bleach smell was incredibly unbearable, so we left the store before finishing our deserts. Very disrespectful and ugly service.

Very delightful visit. Great atmosphere along with warm welcoming and friendly staff. Freshly made desserts which can also be customized according to our desires. A must visit place

the food was disgusting. It came the waffle was soggy and cold. It looked like the whole order had been shook around everything was everywhere the cookie dough was smudged around the box terrible

Wasn’t open drove 15 miles arrived at 22:00 with a supposed closing time of 22:30 … very upset didn’t get my strawberry chocolate waffle

I wanted a whole hour to Waite for my order to be made and delivered, my waffle was soggy and mushy looked like it wasn’t cooked properly

When my waffles arrived they was stone cold and when I called it was apparently just cooked which I know that they were not

Very nice wafflers and crepes. Full of fruits and chocolate, very nice staff. Highly recommend this place for a sweet treat!

Thanks to Hassan, who served us. Nice welcoming chap, he sorted out a misunderstanding with our order last night. The Cheesecake and oreo cookie dough were both amazing.

Greatly served fresh and amazingly looking desserts. Had a great time, the staff is very humble. Would definitely visit again

Went in at lunchtime, one person serving. He seated us in an otherwise empty restaurant and then disappeared. After 10 minutes of waiting and having noticed that some of the desserts looked like they had been left out uncovered since the day before we left. Obviously they don’t need customers.

Arrived quickly, driver was friendly and food was nice! No spillages or missing items.

First time at kaspas was disappointed. Got our order pretty much all wrong. 2 out of 3 drinks were correct. We ordered 2 crepes and got waffles. We did say the order was wrong and all we got was oh sorry the girl on the till is new. Didn't even offer to change the wrong items. Admittedly the stuff we got was nice but wasn't wat we wanted.

Ypu pay for a product. And you get the complete different thing . Wast of time and money . If I did order it why would you think I want it .

We somehow managed to get a spare seat at this fine establishment, which I like to visit regularly for my waffle and crepe fix. The food is divine, as are the hygiene standards, especially in their coffee and tea machines, which even have limescale remover when they serve it to you, very thoughtful to cleanse the customer as well. The waffles are well made and soo yummy, and the staff are always so lovely so not sure what the other reviews are on about! It’s always smiles and kindness when we come in, I suppose it is our attractive personalities that the other visitors were not blessed with. See you next weekend Kaspas team!

Lovely as always and arrived before the stated time which was a lovely surprise 😀 always use Kaspa's and enjoy it every time

to expensive for amount received and quality of food

this was amazing and the food quality was excellent. The time arrival is good as well.

this was amazing and the food was delicious aswell. Great service

Had waffles and bubble tea. Lovely.

I had an exceptional dining experience at the restaurant. The food was truly outstanding, from the beautifully presented dishes to the exquisite flavors that danced on my palate. Each of are pates was a delightful journey of taste, expertly crafted by the talented chefs. The freshness of the ingredients was evident in every bite, and the attention to detail in each dish was remarkable. The ambiance added to the overall charm, creating a perfect setting for a memorable meal. The service was impeccable, with a knowledgeable and friendly staff that made the evening even more enjoyable. I highly recommend this restaurant to anyone looking for a culinary adventure that transcends expectations.

Kids were very happy with this place. They enjoyed their puddings. Personally I would like more choice but I'm on a diet. Some things a bit pricey. Went back for my birthday and got the popcorn, caramel sauce covered cookie.

Great calorific desserts to put you in a sugar coma. Friendly staff and clean facilities

Happy with the food would’ve been perfect if it was on time

I wasn’t impressed with the attitude of one of the staff members. I had to return my desert as it came out cold when I asked for it to be hot. Her face and attitude when I asked for it to be changed (I didn’t forget my manners either) was very rude. When she came back she practiced slammed the plate in front of me on the table and just walked off and ignored me when I said thank you. I won’t be returning to the Cheltenham kaspas. There’s no need for that kind of attitude at work.

Delivered on time nice food but wouldnt recommend sundays £10 for 1 scoop of ice cream they try make it look more by filling half a cup of cream, not even fair portion for money wouldnt recommend, the waffle was good size nice fresh fruit, bubble t was nice, milk shake wasnt blended properly had many lumps in couldnt drink it. Hit and miss at best.

Dessert time! Very nice place reminds me of the original Mel's Diner in California!

the best place to visit for sweet lovers 🥰

The best desserts place in Cheltenham 🤤🤤🤤❤️🥰

I loved the ice cream here. Try it it's nice. Spacious parking, 2 minute's walk from the parking

Liked it even tho slightly spilt milk shakes need pushing into holders better….

If they aren't busy you can get your expensive waffle in around 15-20 mins pretty tasty

Too hot in the restaurant food was great tho ☺️

Cookie dough was absolutely perfect, wouldn't have changed a thing!

My only wish is that there had been more of it

Nice place, pleasant staff, ice-creams were good, only snag was the toilets, not particularly clean.

Was okay, think just wasn’t that big and just way to expensive for what it is with delivery on top

Strawberry indulge waffles are the best, tried a few others but not that great

Ice cream bit cold No seriously always good quality and always happy 😃 thank you

It’s my favourite place for when I’m craving desserts, they do waffles, crepes, cakes, cookie dough and icecream. There is so much choice and you can even build your own if you’re not 100% satisfied with what’s on the menu already. The place is also really cool inside, with pink and black sofas. I usually go for the waffle with nutella and strawberries, definitely recommend it!

Nice ice cream and waiter was really friendly.

Best place for dessert, definitely recommended

Smallest portion of applie crumble, no crumble on their and cinnamon all over which I cannot stand. Absolute waste of time and money won’t be buying again.nearly an hours wait too.

Kids loved it, not a drop left which isn't surprising, it's been a few years since we've sat in and it hasnt really chnaged, we've usually just ordered and taken away. My boy says 5 stars, I would say 4, given there's some wear and tear in the place that if you take the time to look around you will notice. The booth we sat in had a torn seat but doesn't stop it from doing its job. The staff are really nice and efficient ordering is easy enough, take your seat pick what you want then go up and order. They bring everything over. Probably won't be in for a few years as my sugar level is far too high now!

Lovely banana milkshake and passion fruit Sorbet white chocolate gelato ice cream milkshake was just has good but banana split was huge loads of strawberry’s would buy again has a treat 👍

Was a nice treat, will order again 💯

Delicious as always and polite delivery guy.

While the waffle was lovely, the ice cream sundae was very poor. There was very little actual ice cream and there was a-lot of 'space' in the cup

I've been into this place once, which i didnt overly enjoy as it was full out tennagers who were just hanging about. But the food was great. However i've ordered it through deliveroo about 5 or 6 times, and its always amazing! Perosnally i always get a sundae and my girlfriend gets a waffle. Quick delivery and always good. Its our go to dessert place in Cheltenham.

Was tasty but unfortunately cold waffle so had to heat it up a bit

Amazing Waffles 😋🤤... Yummy yummy ice creams 🍦

Thanks to all the team, the delivery person is very good and sweets Very nice

Fresh waffles perfect wasn’t keen on raspberry ripple this time didn’t taste right rest of order spot on

Food was left outside in the cold no phone call no attempt at ringing the buzzer. Waffle was stone cold

Spot on delivery good quality food fresh n delicious 😋

Very good food and service.. I'm shocked 😲

Crunchie large shake didn’t turn up waste of money and not happy

crep was cold everything was melted

We all love it here.Delicious Sundaes.

It's a great experience. The ambiance is very welcoming and charming. Extensive choice of desserts. Staff is greatly knowledgeable and hospitable

Mesmersing expereince. Highly recommended. Will visit again.

Ice-cream fine, staff grumpy. Arrived an hour before closing and it seemed to be an issue that I wanted to eat in. Tables were on their side to stop people sitting at them. Suggest you only sell take out in the evenings if people eating in is inconvenient.

Lovely tropical ice cream sundae. Delicious. Will be back.

Excellent quality food. Fast delivery, surprised us when the doorbell rang. Sorbets were flavourful best I've had.

I came for first time the aesthetic grabs you into the place the staff were amazingly friendly and the food is the sweetest and most delicious thing ever

Great flavours and range of ice creams, sundaes, milkshake

They completely messed up my drinks took nearly an hour I ordered Chinese at the same time and had eaten it before the two drinks arrived

Waffle didn't have the toppings it should have

Sweet heaven, perfect ice-creams, average coffee, nice interior, great and friendly customer service. Overall worth checking out and treat yourself and your beloved ones once or twice a month 😉👍

food was stone cold. i am very unhappy and will not order from there again.

Food was okay, was meant to be warm but arrived cold. Driver was incredibly rude, went to the wrong address so called me for directions and was rude on the phone. I’d posted directions and gave him the what3words on the delivery note but he told me they don’t check them.

I don’t like this because you didn’t get my food

Absolutely vile attitude didn’t deliver my milkshakes and it’s my fault when none contacted me to let me know they was waiting outside the hospital for me when I was out there for 25 mins and none was there

Nice selection of desserts. Some of the ice was crystalized, but still really good tasting

Waited an hour and a half for a cold pancake

Was not given any delivery updates, was told to expect my food at 21:20-21:40 and it turned up at 20:45. But they prepared and delivered it so quickly, that they forgot my icecream! Ha.

Food was cold when it got here

terrible customer service.Rude.

Felt like it wasn't made with love and try to hard to rush it out

Great service 🙂 delicious desserts. I love it. Staff very friendly.

order was cold and the size of the cookie dough should have been bigger for nearly £10 very dissapointed

First time going, and I was impressed! The building was pleasantly decorated, with that consistent diner theme, but with its own spin on things too. The seating was extremely comfortable, and everything was spotless. The food itself was exceptional too, the presentation was brilliant and actual meal was delightful, along with the beverages. The prices are also very reasonable, they don't do typical meals, but this place is perfect for parties, and gatherings. As well as just meeting with people. My only disappointment was that they didn't do pancakes, but waffles make up for that loss! Would recommend greatly!

If you like pud, you've come to the right place, Sunde's, frappe.

£7.15 for a warm cookie. The portion size for £7.15 is completely unacceptable, feeling ripped off. The rest of the food was very good.

It was OK nothing to get excited about, service was very good

Grabbed a double snickers milkshake tasted good 🤟

Amazing food!! Clean restaurant and quick service

One of the best spots in Cheltenham, foods always good and the staff are always friendly!

This was one of the tastiest desserts I have had in awhile

Honestly a little disappointed in our visit. We booked via Groupon and the staff doubted my voucher which I both showed them emails and the app that it was genuine. If they are having issues with that provider than it is down to them to sort it out and not take it out on the customer. Although interactions with the staff were soured and rude, the food itself is lovely.

Missing food- it tastes great but I would like to receive everything I ordered. Missing banana ice cream.