Kaffateria in Glasgow City

1st visit was purely by chance. I came out of Queen St Station, Glasgow, frustrated at finding it almost impossible to put together a meal deal at M&S there. Even the staff struggled. I told them to forget it. I Saw Kaffateria & was amazed when I looked in. A variety of fresh sandwiches in beautiful looking rustic baguettes & rolls. Chose a roast beef baguette & ran to catch the 14.39 train to Inverness. The sandwich was utterly amazing. Best of all was the crusty, crispy bread with the soft, tasty. Inside... Just the right amount of air pockets and moistness. It was like you'd find in rural France or Italy. Made it my new first choice for train snacks & couldn't wait to return. A few weeks later. Bread was soft all over.... But almost stale soft. Disappointed. Following time I bought two sandwiches. Walked to the office and on opening one of them took it straight back. Bread again soft & stale... No texture. The cheese hanging out of it was dried along the edges & curling up. They exchanged it straight away. They asked If I wanted the same type again. I said I didn't care, as long as it was fresh. The one they gave me had clearly been in the fridge all night. I said if they're to try to sell old stuff they should label it as 'yesterdays' & reduce the price. There are people who will be happy with that. They're not cheap @ £5.50 each. I wasn't impressed with even the replacement. Today bought 2 more for the train... Same boring old, soft, doughy & lifeless baguettes like you'd get in Greggs for half the price. Not going back. The first visit must have been a flash in the pan

A staff member literally prevented me from ordering because they were cleaning 😂😂 I pretty regularly rate places 5 stars unless its a genuine complaint. Last time I came here they served me some low alcohol drink when I wanted some fizzy juice and gave me something with meat in it even though I asked for something vegetarian… I let that go and never followed up a complaint. Now one of the people literally didn’t want me to order or use the toilet because it was towards the end of the shift and they wanted to boost. The other staff members seemed a bit embarrassed that they had done this so it is probably just one person with a bad attitude. Worthwhile having a chat with them if you are the manager 👍

I often go to this cafe before getting the train. This morning I found a very long hair in my pastry. That was bad enough but the staff seemed to be completely nonplused about it. Yes, I got a mumbled “sorry” but that was it. These things happen but it was the uncaring way the situation was dealt with that means I won’t be back.

I asked for a product which they said was only available for breakfast, I pointed out that the product should be available all day and not assigned to the morning only, basically they said even a staff member swore at me shocking customer service

Stopped off for a quick drink before jumping on the train at GLQ. Service was quick and friendly, coffee and cake were good. Will definitely be back.

Amazing coffee and very nice staff. Got take away but vibe inside is lovely. Will return and perhaps try lunch or cake and sit in

Lovely strong coffee, a couple gluten free cake options. The brownie is ace. It’s really unhygienic having the pastries right at the till- everyone coughed over them and I watch several peoples sleeves touch them. DO NOT HAVE A PASTRY!

The staff here are so wholesome and kind. Coffee was 11/10 and the place is absolutely spotless.

Nice coffee. Nice vibe. Nice decor but maybe you could ask your staff with long hair to wear it up and/or not to flick their hair continuously. All I could think was someone is going to end up with a hair in their coffee or food!

I asked for a decaf tea with oat milk separate. The girl serving repeated the order back to me. A guy and girl who were making up the drinks were deep in conversation and looked to be having a great time. They gave me normal tea with cows milk. Total waste of money, as I carried it to work, and could have made me ill if I had taken a drink of it. Please make sure orders are made as requested, it shouldn't be difficult.

Popped in on my way to work and got myself a oat flat white. The coffee itself was really tasty and the staff were friendly! There was a bit of a back log of orders but the staff were quick to work through them. Very nice I'll be back to try a pastry soon.

Heel leuke, hippe plek vlakbij Queen Street treinstation. Vriendelijke bediening, lekker gebak en heerlijke koffie.

De vero molto ben servito e organizzato cibo spaziale con anche i wifi combina velocità impressionante davvero ben fatto

Great coffee and cake, right next to the station so ideal for a meet up or waiting for a train. Just what Queen Street station needs.

Wat een fijne plek! De koffie is heerlijk en het personeel super vriendelijk. Heel relaxte sfeer. Ik zou iedereen adviseren hier koffie te gaan drinken met wat lekkers erbij. Genoeg keuze in gebak en broodjes. Echt een aanrader

I have never reviewed a coffee shop before, but the attention to detail that has gone into place… it deserves one. The finish is beautiful, the light upstairs in the work space was perfect. I wish I could pick this place up and move it to London. Staff were friendly, lots on offer to choose from.

Lovely place. Excellent cake selection. Very tasty. Staff are really helpful and the seating decor great. Will definitely be back.

Beautiful place. Excellent staff and decor is lovely. We had tea and coffee which was good. Great selection of cakes as well. We didn't have any food but the choice looks good. Will most definitely be back.

Lovely new cafe from Drygate Brewery - really friendly staff, good tea and coffee, and some Drygate beers. Just opposite entrance to Queen Street station. Interesting menu, will definitely be back

I'm guessing Kaffateria is relatively new as I've never seen it on exiting Queen Street station before. As someone who likes to try places I thought I'd give it a go and I certainly wasn't disappointed. Service was excellent, the decor was cool and the atmosphere was very relaxing. I ordered a flat white and roll with sausage. Both were fantastic. The only thing that was missing was a chai latte option on the menu! I highly recommend giving Kaffateria a go the next time you're at Queen Street Station.