JW Marriott Grosvenor House London in City of London, Westminster

Very underwhelming experience, our welcome was far from warm, downgraded to a smaller room without compensation, tried to call At Your Service 4 times because neither the TV nor wifi was working but no one picked up. Fixed on the last day of our stay. Always lines at the front desk. Very disappointing breakfast with most usual items only a la carte and not even a toaster to toast your bread. The doorman and the turn down service lady were the only nice members of staff that always greeted us with a smile... and not to forget the kind and talented piano man for whom I am giving 2 stars instead of one

Great historic hotel across from Hyde Park. Multiple restaurants in the property, the steak house has very good food.

Nice place in the heart of city

A hotel distinguished by its location. Only the bathrooms, may God bless you, are bad and the room is closed..

Went for the evening to the grand ballroom. Beautiful place, staff very efficient and obliging. Food was excellent ( especially when you think about how many they served, maybe 1000 people). Entertainment very good, house band kept everyone happy.

I decided on this hotel for a long couples weekend an ahead of a business trip. Hotel was over crowded, room was extremely small, and a constant sewer smell in the bathroom. As Marriott Bonboy Member, access was granted to the club lounge, which was over crowded, no seats available during afternoon tea or breakfast. Hotel service was sub-par compared to other hotels in the same segment. Price, quality, service provided doesn’t add up.

I had a terrible experience with one security named (Saeed). He was extremely rude and even shouted at me in-front of people for no reason while he was treating other people well. I felt uncomfortable and disrespected, which is the last thing anyone should feel in a hotel. It’s disappointing that such behavior is tolerated. I spoke to the hotel management about the incident, but unfortunately, no action was taken to address the issue. I hope management takes this issue seriously to ensure other guests don’t have to go through the same unpleasant experience .

Amazing in the Great Room for the Nursing Times Awards

Didn't stay at the hotel but attended an event here at the ballroom. Run really well considering the event had 1,300 guests and all the food was served within a 45 minute window. The staff were great with food allergies too. Facilities were clean and well maintained.

Stayed in a corner double. It was a hotel where you could feel the history. We stayed here the day before the Golden Jubilee.

Great experience with Frederico and Altay!!

Every thing good in this hotel from the room space and cleaning. The only issue is the limited staff for checking in rush hours that lead to taking a long time for check in process. I have experienced this issue but the manager compensate me for the delay in check in, even though the staffs were friendly and willing to serve. The breakfast is good with limited diversity in the menu, special thanks to Claudia for her service and kindness during the breakfast.

The service at this hotel is excellent. Everyone is very attentive, friendly, and helpful. I stayed for four nights and thoroughly enjoyed it The location is great.

My stay with my family at the JW Marriott Grosvenor House London in Mayfair was exceptional. The room was excellent, the location was perfect, and the service was absolutely outstanding. Breakfast at the JW steakhouse was a highlight, thanks to the fantastic service from our hostess, Oksana, our server, Kuh, and the manager, Orazio. They truly made our experience the best possible. Highly recommend!

Our experience so far has been excellent.. especially the service staff in the lounge. I would like to thank the manager, Anna, who provided a special welcome gift that will remain a wonderful memory. The receptionist did her best to meet our requests. Thank you to everyone at the hotel. Nice and friendly staff.. Our experience so far has been excellent... especially the service staff in the lounge. I especially thank the manager, Anna, who gave us special gifts that will remain a wonderful memory. The receptionist did her best to meet our requests. Thank you to everyone at the hotel. Nice and friendly staff

As first timers to London, we had no idea what to expect. This hotel was chosen by our tour operator, Stephen Furgal, for our Wimbledon experience. This hotel and location didn’t disappoint. It’s across the street from Hyde Park and close to everything, shops and restaurants.

Nice location, ambiance was lovely, staff were helpful. The hotel is on par with the JW experience.

Ideal location and lovely room.

Luxurious hotel, great restaurant, centrally located, easy to walk places, pleasant, professional staff, well appointed rooms. Everything you want in a hotel…except the view from both my windows! See image below. Not just one window, but both had a view of the AC air handlers. Very disappointed, particularly, with the price point for that view. When I spoke with guest services they stated there were no available rooms for two days. By then, we’re well into our scheduled early morning excursions and would have had to change rooms extremely early or quite late in the day. The VIEW was my only disappointment.

Average stay at an overrated property. No bonvoy elite recognition whatsoever. There was NO cell service in my room. Plus the HVAC had a control on it which prevented me from making the room as cool as I'd like it. The exec loung was great with great staff. Front desk staff cold and not welcoming. The rooms are small and tired, with full mini-bars so no room in the fridge for food or snacks or to cool drinks of my own.

Very disappointed and hoping they will make it right next time.

5 stars for great service of Victoria, she made me feel valued as titanium member and she provided smooth alternative. I was charged twice for my room as they saying declined first payment which is not Breakfast in main restaurant lack of basic hospitality even

The staff don’t give an sh. I only experienced a few staff but that made my mind up that I wouldn’t waste my time going there again. You could ask a waiter for something ten times and they’d never apologize for making you ask ten times. Word of advice to waiters…clear the table first before trying to fit 2 pots of tea and 8 cups onto a small coffee table that already has 4 plates with knives and forks and unfinished food. WTH!!!?

The dessert was delicious. I ordered saffron creme brûlée. But something I didn’t like was the service of one waiter. To be fair the service was super good but when I asked for the bill, one of the waiter ignored my request and went to speak to other customers. I felt so disrespectful and I felt that’s was rude!

It was a very nice hotel! The front desk staff was kind and spoke slowly to me, even though I am not good at English. Since I was a Platinum Elite member, I was able to use the lounge, and I was surprised at how delicious all the food was. We had time for afternoon tea and had some delicious scones. ⭐︎Good points The food in the lounge is delicious (the menu changes every day) All the staff are kind You can go pretty much anywhere on foot ⭐︎Points of concern A little far from the train station (bus stop is right in front) I would like to stay here when I go to London again.

One of the most beautiful and oldest hotels in London, the rooms are known for their European style. They are spacious and close to Oxford and Hyde Park.

We attended a special lunch here. There were 1,600 guests and the food was fantastic as was the service.

The place and service are wonderful. Thank you Sherifa and Suleiman for the wonderful welcome and treatment 😍 And let's not forget the receptionist, Gabito, for her wonderful treatment 💕

Much better than Park Lane Hilton.

Great location by the Hyde Park. Until they stop hosting the annual, evil arms dealers & agenda driven MPs £250+ per head meal event, I won't step foot in there. Knowing that their blood business involves testing weapons on unarmed civilians in an open air concentration camp makes my stomach churn.

Think of the plaza nyc or Fairmont in Frisco. Then add wonderful english hospitality. Being across the street from hyde park is a london vacation luxury to appreciate. I cannot wait to go back. BRAVO Marriott Great staff truly treats guests like royalty.