Jumbo City in Liverpool

Went here bank holiday Sunday to end a great night outstaff are vile food is a disgrace worst Chinese I’ve ever had also had to pay up front then had meals flung onto the table needs closing down asap

Absolutely awful one of the worst chinese restaurants ive ever visited and a big ripoff sorry we went in would never visit again hope the owners read this review

Inedible chicken fried rice, overpriced. Service poor. Major improvement needed

Had to take out because the restaurant refused to sit us which I found a bit odd since they was open ….Salt and pepper chicken is to die for though!

We attended jumbos after a night out, and they refused to serve us in the restaurant unless we ordered the takeaway to take out even though the restaurant was open. I would say this this was more like Jumnos than Jumbos

First time visit, fast service, food was delicious.

Very poor. Went for a late night Chinese. Food was dry and tasteless. Service was poor: ‘Excuse me’; “what do you want?” ‘Can I have some water please?’ Grunts and fails to bring water.

Excellent food and service ! 100% recommend

Be very careful in this restaurant they over charge you and add a service charge that you are unaware of. We were a group of 6 out for a birthday celebration and visited the restaurant at the end of the night. 2 of us arrived first and asked for table for 6 we ordered our food while waiting for the others to arrive and the other 4 ordered their food a couple of minutes later. We ate our food which was average at best and paid the bill £112 we did think it was expensive for what we got but the menus had disappeared so we couldn’t check and the bill wasn’t very clear. Today we have checked the online menu and I will list below what we ordered and checking the menu we have been overcharged by about £40 absolutely disgusting. Vegetable spring rolls x 2 1/4 crispy duck Peking ribs Singapore vermicelli Crispy beef Salt and pepper chicken Egg fried rice x 2 Curry sauce We will never return to this place and advise everyone to steer clear unless you want to be overcharged as I have read other reviews when obscure service charges have been added. You should be ashamed of yourselves jumbo city

The food is below average, staff are rude, the place has no atmosphere and they add extra obscure charges to your bill. I won’t return and definitely wouldn’t recommend. If Jumbo City continues serving rubbish food and ripping people off it’ll soon go out of business. AVOID AVOID AVOID AVOID

One of the best, and open late, and always seems popular.

Have visited Jumbo periodically for over 10 years before and after Covid , however my visit yesterday will be the last . The restaurant appears to have changed hands and had a little refurbishment from 10 - 12 months ago but it’s not what it once was. Food was ok but not special but very pricey . No children’s portions or menu - very odd for a Chinese, as I know how Chinese people are so family orientated.£ 12 for a 4 yr old to have some chicken fried rice - ridiculous!! Staff were polite but not friendly . But then to be told they no longer do deserts or even ice cream - left my children very dissatisfied and upset . And then finally to have a £ 10 service charge sneaked on to the bill , which the printer mysteriously made illegible , left a loyal customer feeling ripped off and dissatisfied, and will never return - well done jumbo city !!!

The worst service in a restaurant ive had in years. The manager was not a bit interested in feed back.

Awful service, awful food, all overpriced and not worth it at all. People taking the food before we’d even finished, spoke too rudely by the staff and they added extra drinks too our bill that we hadn’t had. Really bad experience.

Absolutely awful food, the worst Sui Mai I had ever had and no seasonal veg dishes.

Very disappointed. First visit to China Town in Liverpool in a while but certainly won’t be revisiting Jumbo City restaurant. Chicken Satay starter was the toughest, overcooked tasteless chicken I’ve ever had. Surely the chicken should not have much/any skin on it for this dish. Cantonese Duck was again overcooked, very dry and came with virtually no sauce. Manager not very friendly and didn’t deal with a noisy group of 10 blokes who came in continuously swearing and shouting. Very poor meal - I’m sure there must be much better Chinese restaurants in this part of the City. I would NOT recommend this restaurant to anyone - you can get better value in a motorway service station!

We came about 30 minutes before closing which made me nervous, I thought it the food might not be the best but I was so wrong. The food was steaming hot and absolutely delicious. 10/10 recommend, especially the sweet and sour bean curd.

Food was tasteless and very expensive. Service was efficient enough but the staff looked miserable.

Stomach wasnt good for 2 days after.

First time in Liverpool for us two and thought we would head over to China Town for our evening meal however when we got there we found that China Town in Liverpool is quite neglected and a little run down and there was only a handful of restaurants. My partner had pork satay and I had pork in oyster sauce, we both tried one another's food but both pretty much taste the same, my meal definitely didn't have oyster sauce, we've by far had better takeaways locally where we live. The staff were quite curt and didn't appear to be very happy. When it was time to pay the bill I didn't realise there had been a gratuity charge added of£2.90 and I'd just paid by contactless otherwise I would of asked them to remove it. I have no issue in giving a tip but it's earned by the experience of the meal and staff which in this case it hadn't. It's seems to be getting more common now in the uk where the gratuity is just being added to the bill and you may not realise you've paid it I personally like to leave on the table but then I'm probably old fashioned. We won't be visiting again.

Ad hoc visit, family of four including two kids. Service really quick and personal, albeit the restaurant was quiet at the time. More than enough choice, I would say the usual, rather than surprising fayre. That said all cooked well, hot and tasty. Prices, average for the type of food on offer. Slight downside is the interior, clean and tidy, however lacks a lot from an atmosphere perspective.

Lovely meal.staff great.very helpful.

Chinese restaurant located in Chinatown, Liverpool. The food is ok. Good service.

Found myself in Liverpool, solo, and wanted something to eat. I decided to head to Chinatown in Liverpool. Given how vibrant and clearly so full of investment this city is, I was disappointed with how sparse and rundown the Chinatown area is. A very small number of restaurants on the main street, and those open were not as traditional or authentic as I'd hoped to find. I went into Jumbo City. I can't complain at the the speed at which I was greeted and seated. It felt a rushed experience though, my drink was brought with 1 minute of arrival, my order taken after a mere glance at the menu and then the food arrived moments later. Food was hot (temp) but nothing special at all. I've had far better Chinese meals. This was basic and lacked flavour. The portion was small. Overall, a disappointing experience and I won't be hurrying back.

Food was excellent, plenty to choose from and the set banquets are very good. Portions were reasonably sized too. Service fantastic, slow at times but otherwise very good.

We were not satisfied with the food. We got the crepes with duck which was very dry, the sweet and sour chicken which tasted like sauce from the jar abd spring roles which were not very tasty either. Staff was ok, decoration a bit typical. Considering the quality, i'd say ot was a bit expensive.

We had set out to have a Chinese meal and Jumbo City was the first restaurant we found in the street that was open (though we arrived at about 7.30). A couple leaving as we arrived said "very nice" so we went in and ordered. We had a selection of mains, including ones with king prawns, chicken and cashew nuts, pork, and sides of egg-fried rice and noodles. It was all delicious and well cooked but the portions were a little on the small side for the price. The staff members were all very polite and friendly, though it was a little disconcerting that two of them stood like sentries, watching and waiting to attend customers when needed.

It's such a shame that Liverpool China Town is not the bustling area I remember but saved the day with a nice meal in Jumbo cCity. Good portion size and all the usual Chineses dishes at a reasonable price.

Awful food, disgusting dry rice, £8 for a glass of house wine, £70 for 2 people, prawns like rubber, just vile food never again!

Not one of the best chinese restaurants in Liverpools China town but also not the worst, reasonably priced although the Char su pork can be quite fatty the meat you do get is nice, this restaurant is generally open until very late at night, sometimes up until 3am. The staff are friendly, courteous, and prompt with their service.

Lots on menu what we hadwas nice very salty as MSG must have been used.

Awful food gold and unappealing went Saturday night group of friends food was served cold…. Served starters with mains when complained took mains away then served them cold… food was dreadful avoid avoid!!!

Was quite surprised when my food arrived. King Prawn chow mein. Noodles crispy as requested, very generous amount of prawns (9) well spiced and overall very nice indeed. Wasn't too impressed being sat by door, the chilli oil being just oil, dirty condiment pots on table, and no mention of a 10% service charge on the menu. However, I would go there again.

Second time eating here, they have two doors but the outer door is always open, we were sitting near the entrance and loads of people were opening the door, all the people sitting near the door were freezing... Price is a bit higher than usual compared to other Chinese restaurant but portions are small, got a special fried rice, beef with ginger and spring onion and salt and pepper ribs

We ordered Salt and Pepper spare Ribs, special fried rice and stir fried beef with ginger and spring onions. The quality of the food is really good, the portion size is slightly smaller than most restaurants and price are slightly higher. The staff were ok, could be a bit more welcoming.

staff were pretty slow to do anything, food was sub par, go to north garden instead

We enjoyed a tasty takeaway from Jumbo City during our recent stay in Liverpool. The food was tasty, well cooked and filling. It was a little pricey but probably no more than a typical inner city establishment.

Worst meal i have ever had, the sizzling steak i had was appalling.i wonder if there were any stray cats on the loose.The chicken cashew meal tasted more like cat sh** meal.However the food came quickly but was chucked onto us(LITERALLY).They had included service charge but there was no sign of care taken whatsoever. DO NOT GO. Worst place i’ve ever eaten at and that’s not even a exaggeration.

It was not at all worth the money. The food was absolutely atrocious, most of it was not even edible. Along with that, the food was throne on to our plates and some of it also went in our drinks. As well as that, the service was awful. Nobody came to ask us how our meal was and neither did they care about how it tasted ( there was no need for that because there was no taste). It was also really over priced for what came. Although it came really quickly it might have come too quickly. I couldn’t have left the building any quicker after putting our complaint forward. I do not recommend.

Worst Chinese meal I have ever have. No flavour at all on any dishes never to return to this place Shocking dishes my dog would turn his nose up at there

Very disappointed, the meals were more takeaway style and not what I was expecting from a supposedly authentic Chinese restaurant. The chicken and black bean was quite good but king po and sweet and sour chicken were very sweet and lacking in flavour. I will not be returning and would say to people save your money!

Wow great food great service.lovely staff we couldn't fault the food it was tasty and good size portions.. Definitely come back here in the future...

Very quick service on collection my bird was happy :) food was heavy

Not the best Chinese I've ever had. But certainly not the worst. For nearly seventy quid though? Not worth it.

It was okay. Hot and sour soup was superb. Everything else was nothing special, but ok. I would eat here again, it wasn't awful.....but not particularly good either.

Good for late night Chinese. Reasonable value for tasty food

Very expensive for the food provided. Would not recommend. Very disappointed.

Truly pitiful. The worst service I have ever seen. The girl just sighs and yells at us. She serves us, she tries not to steal money from us because she doesn't know how to count and so she does the calculations in columns and she makes a mistake and takes too much money. The dishes also border on dishonest. Not to mention the small quantity I take with curry and they give me 10 times too much like the thing is a soup.

The very definition of terrible service

Le personnel est à la limite du malhonnête. La serveuse soupire quand on dit qu’on veut payer séparément elle rate...

Honestly, just don’t go. The food isn’t bad but it’s overpriced with a very rude staff. We felt like we were being harassed when we were ordering and even though the food came quickly, it was almost thrown to our faces and the dishes were dirty. When we were paying we got a very big sigh because we wanted to pay separately. We didn’t even get the full amount we were owed back. Awful experience, medium food and money lost. Avoid at all cost, there are other restaurants you can go to that are way better and cheaper. In all honesty, if I could put a rating under 1-star, I would. I am not the kind to complain, this is the first time I actually had the motivation to write a review because of how terrible it was.

Paid a lot for a piece of gristly dry duck, awful rice and no sauce. Poor unfriendly service, bill calculated wrong.

I usually go to the New Capital, but that shuts at 11pm so this is a good 'next best'. Food here is good and so is the Service 👍

It was around 1am and surprisingly, this was one of the few Chinese restaurants open in Liverpool. The food wasn't great. The service was worse than the food. The waiter seemed really angry everything seemed a hassle to him whenever we would ask for food or drink. Prices were high for the poor quality of the food. Definitely won't be eating there again.

Decided to visit jumbo city as it had many people in eating, having sat down there was ample choice on the menu the place looked okay sadly the food came out within minutes of ordering and somewhat a very unpleasant experience of dining. We ordered a variety of things as the choice on the menu was great, the food was uneatable with duck at an amazing price of £11 came out a grey in colour and a sour taste, salt and pepper chicken there was more salt and no chicken. Overall Awful dining experience and wouldn't recommend. - Saturday 8th October. Try instead; Visited a place called Thi Pan 09/10/22 which was 5 Star highly recommend

Had a set menu. Starters were all lovely but mains a but bland. Staff excellent

Very good food friendly staff had a good time would recommend to everyone thank you all Jumbo City

Very good, clean ,good price amazing food!!!

Really fresh and tasty food. Lots of choice for food and drink!

Food and service bad never again

Food OK. 10% service charge wasn't worth it

Terrific. Food was great, staff were attentitive

We love the jumbo. Very good very nice. The salt and pepper chicken is unreal. Hospitality is amazing. Service is fantastic they even dropped loz’s hand bag at home. X

Amazing food. Quick and great service Will defiantly be coming back again. One nice place to have a meal before a night out

Tasty, good service, reasonably priced

If you’re not a white person You can pay your bill at the end. If you’re English, you won’t get as much as a glass of water until you’ve paid for your order. 2 tables around us, who where not of a white origin had...

Great little restaurant in China town and very clean! The food was amazing and the service was great! Highly recommend

Food was amazing,lovely staff, will eat there next time we visit Liverpool from the west midlands

Extortionate prices and terrible food

Nice food. Chinatown was very disappointing though.

Much the same experience as so many people who come here. Never have I ever seen restaurant staff so consistently rude and judgmental towards customers - who are paying extremely over priced amounts for average food (compared to competitors). Every time I’ve been here the staff have been rude to me (despite always being polite with them). They automatically assume that if you’re white, you’re there to be abusive and drunk, even when you’re clearly not being so. They I asked if they did tofu, she said yes, so I said can I have tofu and vegetable chow mien. She charged me 9 pounds for separate salt n pepper tofu, as well 12 quid for a separate portion of chow mien. They stay open later than any other Chinese - clearly a business tactic. If you’ve chosen to do this, you have to be prepared that you’re going to get a late night crowd. All of the staff here seem scarred by serving drunk people, so they treat every one that comes in with utter contempt. I’ve never seen staff be so bad to customers ever, it’s like kitchen nightmares. The food, by the way, is the most bang average Chinese you will find. Nothing out of the ordinary, but a good 30% more expensive than everywhere else. If you do anything, avoid this place like the plague. They don’t deserve your money.

Tried a few restaurants in the area but most needed a reservation or 30 mins plus wait because of the Chinese New Year celebrations, so spotted the Jumbo Restaurant in Nelson Street, was nearly full so was lucky to get a table for 3 of...

Terrible, brought mains before starters. Totally terrible

Went for tea this evening, great staff, great service, food was delicious and came promptly. Would definitely recommend. Cheers Peter.

Good food, but the waiters are super rude and completely ignores you and were so rude when they spoke to us. When we told them my friend had gotten the wrong food she ignored us and then answered in a rude tone we are closing soon (even thought it was still 30 minutes until they closed) and she walked away. They made us feel like we had to hurry up and eat our food and came over with the check right after we had gotten our food (almost like they didn’t think we would pay). They also forgot to bring the drinks and we had to ask 6 times before they brought them over and by then we had already finished our food. They also seemed annoyed every time we asked them something. Awful experience!

My wife & I went into Chinatown to eat. We were disappointed to see it so run down. We came across this restaurant and were very pleasantly surprised. Good quality food at a good price and the staff were very efficient because it was quite...

Food portion was not great and the drink not many options ended up with a can of coke

It was ok but no dipping sauces, fatty ribs and no serviettes not the best Chinese.

This too was very good waitress very efficient but could do with a smile on her face

I popped in after work for a late night tea and thoroughly enjoyed my meal. Everything hot wnd fresh. There is tofu available upon request and I can highly recommend the sweet and sour as it’s fabulous

I popped in after work for a late night tea and thoroughly enjoyed my meal. Everything hot wnd fresh. There is tofu available upon request and I can highly recommend the sweet and sour as it’s fabulous

Food was lovely staff friendly but very very bizzy at 11pm (only restaurant open in chinatown at that time)

Really enjoyed the meal here, good value banquet deal.

Worst Chinese ever. Gave me tummy ache. None of my family enjoyed their food. The noodles had more bamboo shoot than noodles. For some strange reason, the noodles dish was garnished with RAW chopped mushrooms, yes you read it right raw mushrooms. The peking soup...

Went to eat at this restaurant with my partner and we experienced such racist behaviour from the waiter from the start she asked us to pay now and she did not ask any of the other customers to pay we did and ignored it then when we wanted to ask her questions about the dishes she gave us an attitude and acted as if we were a burden that she did not want there we were the only ethnic people in the restaurant and the type of service she provided to everyone else was very different to that we received. It was so uncomfortable we just decided to take our food away and leave. Horrible experience.

Lovely food and staff. Thanks. Lovely dim sum 🥟

Really nice food, great prices and attentive staff

One of only three restaurants open in Chinatown last evening. So sad to see the closure of so many restaurants in the area. Friendly restaurant - nice welcome. Average menu with good tasty food. I settled for the hot and sour soup to start (which...

Visited on a Saturday early evening, was quite at first but was filling up as we were leaving. Gorgeous food, generous portions. Staff were friendly and attentive. 10/10

Loved it very friendly even comped us two pints. Great food. Just excellent.

We went down to Chinatown last night and went to the Jumbo as it was quiet and there was enough room to socially distance properly. There was a temperature check on the way in, sanitiser was available and all staff wore masks and gloves. I am pleased to say that the criticism in my last post did not apply this time. The food was good (the boss didn't complain about anything and believe me, she's not backward coming forward!) and the staff were pleasant. A complimentary drink for each of us was most welcome. I'm happy to report that I can now recommend this place once more. Last time was OK, but our latest visit wasn't. Portion sizes are now small. My meal was OK, but my wife's wasn't. She had won ton noodle soup (only three won tons) not very nice and the won tons were downright unpleasant. To be fair, staff offered to prepare another dish for her. When she declined, the item was not added to the bill. Chinese tea was in a ludicrously small teapot. The refill was billed separately; not what I'd expect in a decent Chinese. I don't think I can recommend this restaurant any more.

We decided to visit China town after a day of shopping. Not having been before we just took pot luck on a restaurant. The restaurant is run very efficiently, we sat down, received our drinks and ordered straight away. We had the chicken and sweet...

Decided to end our visitto Liverpool by going to Chinatown. We went early to Jumbo City where we enjoyed Cantanese Roast Duck and Special Soft Noodles after firstly having Won Ton Soup. Everything was served piping hot with very generous portions. I can highly recommend...

Found this place after parking the car. Great food. Wonderful atmosphere. Would definately go again.

Food is 5 star! Star is 1 star! Well done on the chefs for keeping this place going.

My meal came out 15 minutes after everyone else had finished. I'd have walked out but they made us pay before the meal.. no real apology

Was made to pay for the meal upfront. Quite expensive for what it was

The food is very good and a lot of it, so that you get ready, at the table it doesn't take long to make it for you and take-way, a bottle and that's it, good impression and pleasant treatment.

Amazing food....you won't be disappointed. you've got to go here!

Excellent food and service highly recommended