Joy Luck Resturant in City of London, Westminster

We decided on the hotpot, half spicy and half bland. The offering was good but I wouldn't go overboard. The fish side broth was disappointing with lots of bones in the fish slices, which was extremely annoying that I gave up on eating any more fish. The dim sum offering, which we tried, wasn't too tasty. The only thing that tasted was the spicy side broth, giving the blandness some life. It wasn't a good experience and I'll give this place a miss altogether.

Great food, service and atmosphere - we had a fabulous set menu. Will definitely try hot-pot next time, it looked, and smelled amazing. Thanks

Came with my son back in January 2020 and it’s still my favourite Chinese steamboat buffet dinner in London where we can eat all we can and have a lovely time. The bone broth is amazing and you can have a vegetarian version too. Lovely place. Need to book a table if large groups as waiting time may be long for evenings or weekends.

Visited on the Chinese New Year. Great service and although busy we were not rushed, waiters were really helpful. We had a very enjoyable meal. The prawn toast was the best I've ever had. Being vegetarians we had a tofu dish which was good, the waiter even heated all our dishes up as we needed a break! Would definitely go back there.

We read that this was the best place in London to get wuhan dry noodles.... Whatever they are ha ha. What I can say is whether they are the best or not, I don't know but they are fantastic. So is the aubergine hot pot. We have been twice now and yes, service is hit and miss pretty much like any Chinese place in London and yes, they do have some pretty bad looking generic Chinese dishes (sweet and sour etc) but if you go for something authentic, it's fantastic and most the?mains are around £8.

Visited with family a few days ago. Not too busy - unlike other places nearby. Food is okay - perhaps typical of cheaper Chinese restaurants. Duck stir-fries contained little meat but were okay. They add a 12.5% service charge. Main issue was £5.80 for each portion of very ordinary fried rice which is a rip-off. Basic surroundings. Service was okay. I think there are much better places nearby.

We arrived in Chinatown on the Saturday between Christmas and New Year just as folk from the theatres' were coming out. Everywhere was so busy with queues outside and chose Joy Luck purely because there was no queue! Good choice - the surroundings are basic but we were shown promptly to a table and given a menu. We opted for one of the set menu's and have it say it was excellent value for money - all the food was hot, tasty and swift service. Would definitely go again if in the area and wanting a good value meal.

This is our favourite restaurant in China Town. Yes, the surroundings are scruffy but the Wuhan Noodles are the best in London. As a vegatarian I love the Aubergine with Chilli sauce and a cucumber salad. My partner raves the Salt Duck Egg Yolk cod. The staff are helpful and the food comes quickly. Couldn’t recommend it more.

OK, so the place isn't fine dining, it's not somewhere to linger all night, it's a bit scruffy and the staff have seen it all, so if you're a bit precious, or you're trying to impress somebody, don't go there. But if you want really good, tasty Chinese hotpot, then do go. We've walked by the place a dozen times over the years and thought 'nah', but this time we saw people eating hotpot and thought 'why not', and we are glad we did. There's loads of other stuff on the menu, but we opted for hotpot. Now there are several options, but we went for a slightly Thai influenced one with beef, with side orders of pak-choi and mooli to cook in it (from a long list of options - seafood, meat & veg). We're not big eaters so ordered a single serving size (rather than the per person one), and didn't have any rice or noodles, which people with bigger appetites might want. They fired up the burner on the table and the pot arrived - a thickish broth with loads of big chunks of beef, along with loads of tofu and big fresh chillis. We popped the veg in and started hot-potting (if that's a word). The broth was full of flavour - spicy but not dangerously so - and the slow cooked beef was beautifully tender. The bill, with service and one glass of half decent merlot for Mrs Ex-Punk, as I was driving, was £36. You can't knock it at that price. So, it's likely to be our go-to place in Chinatown.

Надо ходить со специалистами по китайской кухне. Сначала приготовить свой персональный соус. Заказать бульон. Мы выбрали 2: острый и обычный. Набрать баранины, зелени, тофу, грибов, вермишели и креветок. Зелень заложили сразу в обычный бульон. Потом грибы, вермишель и тофу. А дальше креветки. И стали готовить мясо, вылавливая потом зелень и остальные компоненты. Личный соус помогал понизить остроту от готовки в остром бульоне. Пиво для запивки. Нас было 5 человек и мы были счастливы!

This place was recommended by a friend,although the food was good enough, the service was absolutely awful, we were made to feel like prisoners and told where we could sit while being watched constantly in case someone who wasn’t paying for the buffet hotpot had a taste. The worst dinning experience I have ever had .

Nous avons été attirés par ce restaurant par les clients qui y dîner des fondues chinoises qui, à travers la vitrine, semblaient appétissantes. ERREUR! Personnel impoli, musique de rap très forte, tables sales,plats réchauffés, cuisine ignoble et boissons hors de prix. On comprend que la carte soit illisible. Je n'ai jamais écrit ceci mais c'est franchement degueulasse, passez votre chemin!

La comida es aceptable y el servicio rápido. El problema fue principalmente que nos esperábamos algo mejor viniendo de un restaurante en Chinatown. No es ni mucho menos el mejor restaurante chino de Londres, pero no está mal.

Context- me and my wife (pregnant) have been let down by our favourite (now no longer) hot pot place. Cue us searching for another place feeling disappointed. In comes joy luck. Wow!!!! Incredible hot pot. Flavours out of this world. Meat? Fresh. Veg? Fresh. Flavours? Amazing. Spice? A good combo of hot and not too hot. Price? Amazing for London hot pot. Service??? We had an amazing waiter. But don’t just trust my words see my almost ready to pop pregnant wife’s face and you’ll see just how happy we were!!

단점은 육수맛이 갈때마다 조금씩 바뀐 다는점과 맛있을땐엄청 맛있는데 특히 내장류 토핑이 어느날은 냄새나는 날이 있음. 그래도 훠궈 먹기에는 가장좋은곳이고 저녁엔 웨이팅이 있기때문에 예약을 추천

The people writing negative reviews seem uniformly to either hate Chinese food or to expect that their water ought to be a bowing, deferent Jeeves. Like it or lump it, the service is brusque, but for £7.50 for the superb Wuhan Dry Noodles, and not much more for a tounge-tingling sour noodle soup, plus one of the best laksas in London, what reasonable person would complain?

Staff should more care about guests .food was ok.normal Cineese restaurants like others around in cinatown.

My experience is good tasty food and generous portions but not a particularly attractive restaurant inside and lack of table space once the various dishes have been served. I tried to order a gin and tonic but they don't stock tonic - coke was suggested. Not a great start. We ordered the set dinner priced around £19 per person and asked if we could substitute ( for one person only ) the chicken / sweet corn soup for the other soup but that was refused. Our soups arrived and having got a quarter into the soup the crispy duck turned up which was delicious. Again, partly way through our duck and the soup not yet finished, the main courses arrived and we were far from ready. The food was great but it was all being served too fast. I still cannot understand why they removed the small bowls that you usually use for your rice and food. We ended up using the side plates under the soup bowls instead. Not once did any server check on our meals or ask us if we required anything or second drinks yet they automatically added 12.5% to the bill. I have given an average score but if you ignore the lack of service and the rush, the food itself deserves a higher score.

Nos rechazaron en varios otros restaurantes porque no teníamos reservaciones y este podría acomodarnos en unos minutos. La mayoría de la gente tenía ollas calientes, pero pedimos fuera del menú. Las sopas eran increíbles, la carne en nuestro plato era tierna y no grasa y las judías verdes fritas secas eran increíbles. Ok, el servicio apesta, cuando no pude decidir sobre una comida, me dijeron que había un límite de 60 minutos en las mesas y nos cambiaron a otra mesa después de que nos sirvieran las bebidas, pero lo tomamos todo como una experiencia y nos fuimos a casa super lleno y feliz

walked in hungry and came out full, after a really good dish of mongolia chicken and rice. the price was fine. the service wasn't very friendly but not impolite either. i liked the atmosphere and the look of the dishes around me. if you want a nice place to sit and have a good meal, I recommend this place.

Het leek ons een leuk klein restaurant, waar alleen maar Chinezen zaten te eten (normaal een goed teken), Eigenlijk at bijna iedereen de hot pot, een soort Chinese fondue. Dat betekent dat de kok daarvoor dus niet te koken.

Poor service from the moment you walk through the door unless you speak chinese. Don't waste your money in this restaurant!

2nd time visit at this lovely hot pot restaurant. Well worth the money. My only suggestion would be to have more chicken options. The waiter who served us was very helpful with us ordering from the menu. Will be back soon.

Is my second time come for hotpot with my friend.

food right in chinatown. There is hot pot here. Not the very best taste wise. Somewhat clean place and there are a lot of chinese eating hot pot here. Would be good during winter to warm up with some mouth numbing spicy sichuan food.

Descubriendo lugares nuevos. En el barrio de Chinatown de Londres nos encontramos con este lugar frecuentado gente joven y al ver lo que comían decidimos imitarlos. La comida no es nada del otro mundo, pero resultó divertida.

Llegué aquí con mi amigo hoy y he estado esperando por mucho tiempo, "debe ser bueno", eso es lo que pensé porque la cola es como muy larga. Estaba realmente satisfecho. Tenemos el 23. 80 / cada uno todo lo que pueda comer buffet, estábamos como súper llenos, pedimos tanta comida y verduras y hay muchas opciones. Muy buen lugar para olla caliente muy recomendable.

Brough my wife here for her first visit and she was as happy as I was. Service was a tad brusque but the food was totally excellent.

Si te gusta la comida china y quieres probar platos diferentes, échale un ojo a la carta de este restaurante. Puedes probar diferentes pots (fondeu china) o pescado picante al horno con verduras. La bandeja de pescado picante, con verduras, está muy buena, pero es picante de verdad.

Teníamos un pescado asado y estaba muy buena aparte de falta un poco de sal, pero remedió que nosotros mismos. El Tofu también estaba bien ejecutado mapo junto con el ajo bai cai. Por supuesto no es tan bueno como lo que se puede conseguir en China o Singapur, pero sin duda rayados la tiña para algunos auténtica comida china en Europa.

Von außen nicht so aufpoliert wie Chinarestaurants die auf Europäer abgestimmt sind, waren wir im Joy Luck, weil wir von außen eben keinen Europäer sehen konnten. Immer ein gutes Zeichen für authentische Küche, wenn nur Asiaten im Restaurant sind.

Intenté con muchos de los restaurantes hotpot de Londres, y diría que con el precio que ofrece JoyLuck y la variedad de sopa que tienen, definitivamente es uno de los mejores para mí.

Trabajaba en el Westend durante 20 años y hemos comido en la mayoría de los restaurantes chinos de la ciudad, pero por alguna razón nunca había estado en el restaurante alegría suerte hasta la última noche. Fue sorprendentemente fantástico. La comida era tan sabrosa y a precios no está mal como todas Westend. Teníamos el cangrejo y maíz sopa, huevo de pato y tortitas, Japón y bacalao (mi plato favorito de la noche), Carne (fantástica calidad de carne) y otros cinco platos, todos fabulosos.

Somos conscientes de las 2 horas de tiempo de comedor pero que cuenta el momento desde que se entra en el restaurante. Tan pronto como nos dirá al camarero que necesita una mesa para 4, el punto de la mesa (en lugar de conducirle a la mesa) e iniciar el temporizador. Tardan aproximadamente 10 - 15 minutos para tomar la orden y preparar la sopa caliente pot, este conteo en su comedor de 2 horas. Nunca llevar la bebida a la mesa de salida hasta que buscara y literalmente fuimos a la barra allí para conseguir una. . . . . .

I went there with a girlfriend for dinner, and opted for the hotpot; it came in two gravies, ie tomato based and spicy. The food was delicious and the service received from the 2 young boys were very good! Totally unexpected. I would definitely return. Tip, make a booking ahead! It was very busy that night.

Amigo y yo tuvimos el almuerzo. El servicio era pobre, queríamos ayudar con el menú, pero fueron ignorados/orden incorrecto stoically tomadas y tardó años en reemplazar.

Had to remind waitress twice of my order - companion had finished his meal and mine not served - came extremely cold and gelatious dumplings with luke warm centre - inedible. And inclusive service charge on bill. Dreadful experience - avoid.

Had planned to spend an afternoon eating ourselves silly in Chinatown but unfortunately trying pot luck and diving into the first eaterie we saw didnt pay off. Scruffy inside but we got a window seat so thought at least we could watch the world go by. Amused that the 2 cokes we ordered came in cans with a straw.....

I come from Shanghai to London every year for Christmas and New Year for at least 6 years. This place has been the place I go when I arrange a meet with those friends who used to live in China. Authentic Chinese/Sichuan food, friendly staff,...

Nothing to look àt from the outside. But on two visits the restaurant has been full with Chinese people. Probably better described as a cafe rather than a restaurant. Service a bit slow and a bit hit and miss. However great atmosphere lovely food with...

Joy Luck is placed in the China Town main road, Gerrard Street, and you could easily find it by his green and red façade sign. I was on a solo mission this time, so I got in and I was sat by the window, although with the window posters, not really great views to be honest. The local is pretty small (unless there are more floors upstairs that I didn’t get the chance to visit), and it doesn’t stand out by its decoration, pretty simple by the way. But… I’m here for the food!

Barato almuerzo especial, era muy sabroso, sin embargo el servicio de mesa, un poco lento y el restaurante no fue bien diseñada.

No hay mucho que ver desde el exterior, y el servicio podría haber sido más servicial, pero vale la pena por la comida. Fritos con pollo fideos troceados Shanxi (8 libras. 80) y el seco frito con cerdo picada judías verdes (8 libras. 80) ambos deliciosos y de tamaño generoso. Gente estupenda si resultado un asiento cerca de la ventana.

Accidentalmente encontramos este restaurante y aunque parecía poco fiable decidimos darle el beneficio de la duda. Con pesar. La comida no fue terrible, pero no es mucho mejor en este Chinatown, sin duda por debajo de la media. No malgastes tu dinero aquí.

란주 우육면 있다고 해서 빨리 먹고 이동하려고 갔던 곳입니다. 우육면 싸고 맛있어요. 근데 주류가 매우 비싼 편입니다. 그리고 논차이니즈 메뉴가 따로 있어서 사기 안 당하려면 조심해야 됩니다;;;;;;

This used to be The Friendly Inn and was owned by a lady who used to go table to table talking to the clients. I hadn't been to the restaurant for a long time and when I went there for dinner I found it had changed hands. Undaunted, I sat in the appointed seat and began perusing the menu. I had always had the same dishes when it was the Friendly Inn. It saved having to make a choice and I knew the food was to my taste. Cooked by Piggy as the owner called him. Not sure if that was his real name or just a term of endearment.I ordered hot and sour soup, crispy aromatic duck and salt and chilli prawns. However I had to wait quite a long time for the food to come. While I was eating I was pestered by what looked like fruit flies flitting around my food. I spent six months in India so flies don't bother me but these were persistent. I was dining late and while I was sitting there the staff went on their break. It's happened before, it didn't phase me until I noticed that ALL of the staff went on break together. What's worse is they turned up the music. Some ghastly electronic tunes which obviously appealed to the younger generation (I'm a grandparent). I managed to get through my meal without having more liquids and asked for the bll. When I say asked, I mean I shouted over at the table and did get anacknoeledgement. But no bill. I repeated my request but still nobody moved. In temper I slammed my glass on the table and immediately got their attention and the bill. Under normal circumstances I would have left a tip even though they added on service charge. I should have refused to pay even the service charge but didn't. Now, having vented my frustrations, I'm ready to talk about the food. I didn't like it. The duck was ok although I think the flies came from the soggy cucumber slices. However the hot and sour soup was neither hot nor sour. I put in three spoons of Chilli oil to give it some 'bite'. The prawns were just deep fried 'butterfly' prawns without any dressing (salt, chilli and onion).I have to add that I did go back there again. The service was moderately better but the food quality was not. No third time for Joy Luck restaurant

Von Aussen eher nicht einladend, jedoch innen ein typisches China-Restaurant. Das Essen war sehr gut und die Bedienung freundlich. Preis-Leistung passt.

We struck gold in finding this place for our Valentine's dinner last weekend in Chinatown, London.We had a dual soup Hotpot with a spicy duck on one side and Chinese herbal soup stock on the other side.It's all you can eat but no wastage on food so order as you go in order not to overcook food that you can't finish later.Wide variety of food choice it's amazing and soup can be topped up.Only £23/person before tax so it was around £55 for that night's dinner, so worth it! Meat and seafood are fresh and we recommend the prawns, noodle fried tofu, fish meat, beef and string mushrooms. Of course there's other meat like pork and chicken. We really recommend this place and go with a hungry tummy! Very satisfying and servings are fast with friendly staff.

Not sure why this place gets so many negative reviews. I have eaten here multiple times ad always been happy with the food. Yes service is a bit... simple and fast let's say, but always polite.This time we tried drunken duck (cooked in alcohol), very tasty, and pig feet Hunan style: not much to eat but interesting strong flavor and texture.

Went without a reservation and was seated straight away. Friendly service.The spicy hotpot was really very good. Other than that we had Wuhan noodles which were also very tasty. I can't comment on teh rest of the food but will definitely go back there for spicy hotpot.

In comparison with most of the other restaurants in Gerrard Street, Joy Luck has a modest street frontage, not particularly exciting or enticing. The restaurant's interior is also simple. However, the food is marvellous.We watched our neighbours enjoying what looked like a delicious hotpot. We ate a superb beef soup with Shanxi sliced noodles. The delicate broth contained an exciting spectrum of varied flavours. The crispy chilli beef was of a far higher quality than that I have tasted in many Chinese restaurants.We will be returning to investigate more of this lovely restaurant's menu.Service was friendly and good, but prices are way above 'eating on a budget' level, but not exorbitant.

I came here for lunch today as this was the only restaurant thati could sit down without waiting.I had seafood noodles in soup and a pot of tea,with service this came to £11.64.The seafood noodles were fine,however there more vegtables than seafood.Service was was ok though not justifying the 12.5 %service chargeIt was a reasonably acceptable meal.

The food was actually good. We arrived on a weekday late afternoon, so we were the only customers there. But we got heavily eyed and insulted by the staff who were having their meal at the next table. My partner who was ill and had to stay away from spicy food requested for a dish to be made without chili. After the food arrived, the server sauntered back to his table. Throughout the meal, we were transported back to high school, for goodness sake. being blatantly talked about and looked at. Something about just not eating if we can't take spicy food, and being namecalled. Very very uncomfortable experience. Disgusting...get a grip on your staff!!!!

Ongeveer het ergste wat wij al meegemaakt hebben. Smakeloze schotels, een veel te warme, bijna hete fles wijn, slordige onvriendelijke service, een plankenvloer met gaten in. Heel duur voor rommel. Een dumpling met vlees smaakt hetzelfde als een dumpling met seafood. Ongelooflijk. De vaat wordt gedaan in het restaurant terwijl de klant zit te eten. De vuilniszakken worden door het restaurant naar de straatkant gesleurd voor het oog van de (gelukkig) weinige klanten. Het is er vuil en slordig. Dit is geen restaurant die naam waardig. Een afrekening krijg je niet: alleen een vodje papier met het eindbedrag. Hier mag dringend de voedselinspectie en de belastingsdienst een bezoek brengen...

Impatient stuff couldn't manage to get the order in from us at the same time. We ordered food 2 minutes apart and received it 10 minutes apart. The food was a catastrophe. No seasoning and no taste. Will not go again.

we went for buffet, I love prawns so I went for prawns, taste was awfully disgusting, I coundnt eat it I left in the plate and chicken wings again was disgusting coudnt eat it I left it the plate. for this I have been charged extra £5 for wasting food. i was told if i eat all i wont be charged.. which is unbelievable!!!! all the food in the buffet is not tasty especially prawn and chicken wings were disgusting. very bad experience first time in a Chinese restaurant...

Lors d'un week end en amoureux nous avons décidé de dîner à Chinatown, au joy luck.Nous avons été installés sur une table sale.Par la suite nous commandons un plat de pâtes de riz à 7£, jusqu'ici le prix est raisonnable.Au bout de 15 minutes, la serveuse nous apprend qu'ils n'ont plus de nouilles, il était 20h.Nous avions remarqué que toutes les personnes dans le restaurant prenaient un "hot pot". Nous partons sur ce plat, 23£ par personne. Disons qu'on se fera plaisir ... Cependant c'était répugnant ! Nous avons commandé trois types de viandes, c'était des tranches fines d'1 mm pleine de gras.Je joins des photos.Un plat qui ne vaut absolument pas son prix, vraiment excessif !!!Viens le moment de l'addition... Nous remarquons la mention "SC 6£" dont nous n'avons pas été informés.Alors voilà, 6£ de pourboire imposé et non mérité pour un verre d'eau plate, pas fraîche rempli au robinet derrière le bar, une table sale, avec des tâches de gras, un restaurant tout simplement sans décoration, une musique insupportable beaucoup trop forte et les membres du service qui après le paiement de l'addition deviennent beaucoup moins aimables.Donc avec le ventre creux, et ayant été dépouillés de 54£ pour un repas horrible, je ne recommande absolument pas ce restaurant, n'y allez pas c'est une arnaque.Ps: les 3 plats de viandes sur la photo sont respectivement du porc, de l'agneau et du boeuf.

Not the prettiest restaraunt. No chic tables or fancy table napkin origami. The staff however were lovely and the food we had was delicious. We only had a small snack each - steamed dumplings, sticky rice in lotus leaves & chicken with crispy noodles. All were divine. Huge pots of jasmine & chrysanthamum tea to wash it all down. It certainly wasnt the doom and gloom written up by customers earlier in the year.

We were fortunate to have someone from China in our party who helped us choose this restaurant. It was on her recommendation that we settled for the hot pot menu and it was fabulous. My husband and I consider ourselves hot pot connoisseurs and even for us there was some newness in the sauce options on offer. A neat thing this place does is that offers a split pot with a spicy and non-spicy soup base.One person in our group ordered a more conventional lemon chicken that was not particularly great.Our server was a very young man and likely not very experienced. We had to ask for obvious things like napkins, chopsticks and silverware. Other than that it was a great experience in London's Chinatown.(The ladies' toilet was out of order so there was quite a queue for the single toilet that was usable.)

The place is so filthy it's unbelievable, Everywhere you look there's dirt. We didn't leave because it was Chinese New Year and it was very busy everywhere and with our two kids it didn't really make sense. But we should have as the food was really bad and the service even worse.Please avoid this place, there's such a choice. I wish we had.

I have a feeling they are new to the restaurant business. I will go back in a few months to see if things are better, They will either have flourished by then, or sold up.

This little restaurant is like a lot of the smaller and not too chic Chinese places - a bit dowdy and not well appointed. The waiters are not really professionals and are just kids trying to be cool (so smiling is not on) rather than gracious. However, the beef pulled noodled and sliced noodles are very good and tasty and certainly cheaper than Leungs (which is over-priced).

Food was superb,staff were very friendly,would definately go again very good money for value,big range of choice one of the best ive had

Staff are rude.You wait ages for your food.The food is cold and when pointed out they embarrassed fiends in front of everyone.The food is overpriced.Please just go to another place doesn't matter about the long wait to get a table .Toilets are so disgusting that they can't be used and the food is ready meal quality.

Food is not very good and the staff is rude. The prize is really expensive and the place is not comfortable.No recomiendo el sitio: el personal es muy grosero y el precio es muy elevado y la calidad no es buena.

The food is of mediocre quality, the staff give the impression that they do not care about the customers and what is worst our they tried to overcharge us. So if you end up there (by mistake, I hope) do check the bill carefully.

I ate here with 2 Chinese friends and my girlfriend on the evening of the 27/12. The food was good - on par with many other noodle bars around London. However, the experience itself was marked by rudeness, sarcasm, and aggressive patronising. When I asked to change tables because I thought one on the other side of the restaurant was bigger and therefore more suitable for 4 people, I was told that it 'was obviously' the same size as the one I was sitting at - As if to suggest that I knew no better. Then, on placing a simple order of table water, we were served 4 steaming hot glasses of water, which was met with a refusal to replace them. It took a second request to from a different member of staff to replace them. Furthermore, our order of dim sum came 20 minutes after we had finished our main meals. I refused to pay the service charge, which I made very clear to the staff on my departure, outlining the reasons for it. I received no apology, and spent several minutes arguing with the staff. As I exited, I was told to 'never come back again'. At least, on that statement, we agreed.

You will have no Joy if you visit here and it will be your bad luck! The food was average, but the service was terrible. The toilets are HORRIBLE, there was water all over the floor together with tissue paper and the taps just dripped cold water. The place was generally unkempt. The charge for service was so unnecessary and undeserved as the waiting time was 30 mins between courses.I would never in a million years recommend this place.

Food came 30s after ordering and lacked flavour. The quality was really appalling.Service is truly terrible. You're not even given a glass with your drink.Probably one of the worst Chinese restaurants I've ever been.

ate there three weeks ago, when asked if the meal I wanted to order included rice was told 'yes', so needed to order something more if I wanted to pay with card (minimum spent 10 pounds) so ordered something more. when the bill arrived I had to pay extra for rice plus they charged me more for the main meal than the price in menu. If I had known the price of rice wasn't included would not have needed to order anything else to to spent over 10 pounds. I explained them this and they said they did not tell me the meal included rice and were reluctant to sort this out even though I insisted and they rudely said "what you want us to do now?" and did not give any apology either. had to leave as they refused to talk to me.

Was with my friend who is allergic to chilli and would cause an adverse allergy reaction. Ordered a plain looking bowl of noodles and assured it wouldn't be spicy at all. Turns out it's a bowl of disaster waiting to happen! Had it taken back and all that was done was they removed the pieces of chilli floating around and added a whole bunch of water. And for the rest of our meal, the waiters and waitresses were calling us (essentially) uncultured people, talking about how "she can't even take a little chilli, and to be a Chinese!" Visit here if you want to be bullied as if you were back in grade 4. Terrible terrible terrible service. Menu not true to its image/name

We ordered crispy duck and some dim sum dishes. Service was good, and the duck and drinks were served quite promptly. However, it was a long wait for the dim sum. In the end, we cancelled the last dish, as did,the next table guest. Food quality is good, and the ambience cosy and spacious

I came here with a colleague Monday evening. The place is ok, and I absolutely loved the service, everyone was so nice and polite and helpful. Unfortunately, although I am pretty crazy about the Asian food, I didn't like much what I had (a menu with duck), so I was a bit disappointed. I'd go back, though, and try again :).

tasty Szechuan food. Relatively spacious seating (for Chinatown),reasonably decent service, though English can be limiting. No everything offered on the "specials" int he window are available.

We came here a few years ago when it was The Friendly Inn and it was excellent , so I thought I would try again.What has happened to this place ?The service was awful and the food was poor. In fact the menu was horrid .how much for a can of coke? reallyI asked for water . Warm with no Ice ,thanks and maybe clean the walls where the food is stuck on the walls. Felt very much like a youth club to be fair.And to top it off the bill . Service charge on top . Why? You're service was rubbish and why did you not write down what we had on the bill instead of just a total priceAVOID THIS PLACE!!!!! or can the last owners come back .

Great chinese restaurant - great food - mainly chinese people eating here - always a good sign - wouldn't hesitate to eat here again

Don't listen to the negative reviews here. They've clearly ordered the wrong dishes! If you're looking for inauthentic Westernised Chinese food, this won't be your bag. But if you're after authentic, Sichuanese food with plenty of spice and flavour, this is the place for you!!! 1 star less for the high service charge, when service is only okay. Other than that, fantastic.

This is probably the best Szechuan restaurant I have visited. The ambience is typical London centre, slightly cram but reasonable tidy.The food was great, reasonably priced. 3 of us in group, all ordered noodles, 2 chilli hot and one plain. All three tasted good. I had the plain mix noodle(3 types of noodles in the bowl), in a lamb broth. Probably the best lamb broth I have ever tasted. The other 2 chilli hot noodles were great too. Cannot be certain, the noodle tasted as if they were freshly made.Had a few Szechuan style chilli hot side dishes, including aubergines, pig ears, beef and tripe slices, also a chives pancake. All were fresh and tasty.Service is courteous and polite, kind of China Town style.

A friend took us there to try the Shaxi fried noodles which I've tried for the first time and there were really interesting and tasty. The restaurant in terms of design is nothing special, but the stuff was friendly, the place was clean and the food was good without any surprises.I haven't tried any other places in Chinatown London, but this was a rather good start.I would easily revisit...

We went there first many years ago and have been back each trip to London since. The food is lovely. As testament to the quality there are always lots of people in this very popular restaurant. Love the busyness of this place and the food is superb. Located in the London Chinatown it is a very interesting place to be.Try the Sharks Fin Soup and the noodle dishes are superb.

We used to go to the old Friendly Inn but given now that it has changed name and owner, it's not Friendly Inn anymore. The food is not proper Chinese food at all and all dishes are very expensive. Be aware that the service charge at this restaurant is compulsory! Will not go there again for sure!

As a family we've used the Friendly Inn for years. We got up there last night to find it had changed name and owner, but thought we'd give it a go anywayBig mistake!!!We were taken upstairs and the waiter just put the menus on the table and walked off, we had to call him over to order our drinks and food, only some of our starters came, the rest came with our mains. The chicken curry had more potato in it than chicken and tasted really bland and the spring rolls tasted like they were brought from Icelands Never once did the waiter come over to see if our food was okThe atmosphere was non existent and we couldn't wait to get out, on getting the bill we saw we were being charged over £10 for a service we felt we didn't receive.The toilet were dirty, wet floor and toilet roll everywhere. There was no hot water and only drops coming out of the cold tap.I spoke to the manager as I was leaving and she just kept saying sorry, she didn't even offer to drop the service charge!!!On conclusion......Food....blandAtmosphere....non existent Service....even worse Warning...stay away!!!

Having decided to eat in this restaurant, the staff are rude and don't care much. Having ordered and eaten our starters, which I might add were over priced. I then call the waitress over who didn't seem to care and didn't explain any of the dishes that I asked. The food was bland and crispy chilli beef at £9:90 would expect better. Sorry I won't be coming back.

Called here at the weekend as my friend wanted a Chinese meal - we chose Set Meal 3 at £16 plus some change per head. The food was served relatively quickly, which actually seemed like they were trying to rush us at times, with quite sullen staff. The food was pretty bland, but plenty of it. The bill arrives with 'S/C' added as part of the total, which is Service Charge, or tip and came to 12.5%. As the service was poor, we paid the bill with a smaller tip, but were aggressively told that the Service Charge was compulsory and part of the bill, not optional, nor dependant on the quality received - definitely will NOT be going here again, or recommending it to anyone other than people I don't like!

O restaurante possui dois andares, o primeiro andar costuma ficar cheio mas se vale a pena esperar pois o atendimento no andar de cima é mais lento.Eu pedi noodles que está saboroso e Dim Sum. Eu amo Dim Sum e gostei muito dos que eu pedi.

Petit restaurant qui ne paie pas de mine dans chinatown Accueil correct, carte avec beaucoup de plats Nous n'avions pas trop faim donc nous pris des noodles avec soupeNotre fils un plat avec du rizPersonnel très disponible et prévenant Prix 25£ pour trois donc correct

We couldn't find the Chinese restaurant at which we had eaten a few years ago in London's Chinatown, and were getting frustrated enough that I said "The next restaurant we see is where we're going to eat!" Boy, was I lucky. There was the Joy Luck and as we went in we realized that the place was almost full and we were the only Westerners there...that's how good the food is! Soothing music and polite service, along with delicious food and good prices make this the place we'll look for next time.

The restaurant was recommended by a local store. The menu is good because it shows you pictures of the food which helps you to decide what you fancy. The food was exactly as pictured and tasted amazing, Some of the best chinese food i've had. The only reason I didn't give it a 5 was because the atmosphere was lacking, quite a plain environment a step up from a cafe, the staff were friendly and helpful. The prices were average for other restaurants in the area.

I've never felt compelled to write a report before, but the food was so disappointing as this is the first time my wife and I have had a chance away from the little one to share a meal together in peace. The dumplings were heated nicely but get tasted old and not fresh. The noodles were bland.The waitress looked like she had swallowed ten bags of lemons by how sour she looked. I'd recommend this place if you were someone I hate. Avoid.

A basic restaurant with no frills but good, friendly service and piping hot delicious food. Difficult to describe the atmosphere, it kind of feels like you're sitting in someone's front room, but in a good way! We'll definitely be going back.

Ik ben een liefhebber van de Chinese keuken en hier kwam ik echt aan mijn trekken. We bestelden een groot aantal gerechten. Van Dimsum tot vlees- en visgerechten. Echt een streling voor de tong. Het is dan ook niet verwonderlijk dat we middenin veel Chinezen zaten. Voor de sfeer van het restaurant moet je er niet zijn, maar wel voor het eten.....

the food is good. prices are a little over the average + it´s an 12% service charge added automatically!for what? i ask myself... because:you can consider yourself to be lucky if you get your food here!we ordered and waited.... my dish came after 15 min but my companion´s food didn´t arrive... i started eating and felt very unpolitely while my friend waited and waited... in the meantime all the other people beside us got their food!... asking for the food: answer: coming... it didn´t come after another 20 minutes!! so we left after i finished mine...awfull service! just a little "sorry" and nothing! i expected more than a little sorry!

The food is not bad. Much better than the many all-you-can-eat-buffet restaurants in chinatown. Price is not expensive, but not student budget either. Service if you're upstairs is a little slow. Will go back if I fancy the food again, but not going on my recommended list of restaurants.

There are so many restaurants to choose from when you're in London's Chinatown. We wandered up and down the main street looking for something small and intimate. Joy Luck seemed to fit the bill. Downstairs was full but there is an upstairs too. It was late in the evening but Dim Sum is offered any time. We ordered a few things plus hot and sour soup and a chicken-vegetable dish. It was the best tasting Chinese food I've had in a long time. The chicken dish was not gooey with starch, the soup was truly spicy and the Dim Sum was so flavourful! The pork buns were hot and fluffy and the jasmine tea was fragrant, with real tea leaves in the pot. Plus, it looked like there were plenty of locals eating here and not just theatre-goers.

Five of us went here on a Saturday late afternoon. First we were told no rom, then all of a sudden someone else came and got us and asked us to follow him upstairs. We did and we stood there whilst they ask a couple to move to a smaller tabe so we could sit there ...embarrasing !!!! We sat there and waited approx 20 mins until our drinks order was taken. Then a further 20 mins for our food order to be taken. After 45 mins our starter came. We then asked for some more drinks and 15 mins later they still didnt arrive. Seeing a fresh table with 8 seated behind us, received their started within 10 mins...that was it....we decided to leave. The waiter did not care at all that we wanted to leave, obvioulsy they could re-seat our table easily. We debated with the ladt at the till about paying or not paying the 12% service charge, but she would not drop this. We left ....never to return. I understand of course that Chinatown resturants will be busy....but they have always been busy....this shouldt be any surpise to those runing this establishment....they charge enougth to be able to recruit more staff. Dont go unless you have a whole eveningpsare to spend it in here.