John Lewis Espresso Bar in Liverpool

Hard to imagine a more AWFUL POST delivery box . NO paperwork stating what was delivered . box stuck at every seam with what appeared to be glue. Only openable with large hunting knife !! How far has this once great business fallen .No wrapping. It looked like a box from the back of a market trader , from 50 years ago.

I would like to say what fantastic service we received today in your liverpool store from Andy. We wanted to buy a rug and he was just coming out from the back of the shop, we spoke to him and he was so helpful and kind. I hope this feedback gets back to him as he is an absolute credit to your company .

We would like to make a special mention to Jan ( curtains & accesories) who made our visit today an absolute pleasure . Jan was professional courteous and offered advice without being overbearing, nothing was too much trouble and if the item wasn't on display Jan went looking in the stockroom. If John Lewis continues to employ people like Jan then shoppers will always return.

The place to eat, so busy today but with help and guidance from Joshua all went smoothly. What an amazing guy pleasant polite respectful and kept on smiling. Thanks joshua you are an assett to the company.

Apart from the Department Store areas being clean and tidy, I find the restaurant on the top floor to be very good value for money and very professionally run by the staff. They are always friendly and more than happy to help if needed. A great selection of food is available, I highly recommend the breakfast, which you can build yourself from the Buffet style area. A great example of a British Department Store!

Ordered an oculus 3s for me mates son I work away all week and decided to pay 10.95 for a delivery window on a specific day that i would be home. Waited in till the time had past so like anyone would do I rang John Lewis and to be fair it had been dispatched and was with the courier they use and the courier could and would not be delivering till Monday after 9.30 so an all day slot. I was not offered to have it redelivered on a day I was going to be home it would have to be a refund then reordered which is a pain as when uou order it says might be out of stock if just in basket so must be in high demand 🤔. Cut it short I was offered a refund on the delivery cost to which they offered a gift card to which I refused and asked for a refund on my card to which she asked her manager to authorise. I then received an email Dear Ian Jones, This is to confirm that we’re processing an amount of £10.95 as a gesture of goodwill. You'll receive this amount within 5 working days. We are sorry for any inconvenience caused. Now is it me or are they laughing 😃 at me a gesture of goodwill it's money 💰 I paid for a service they did NOT provide leaving me sat there thinking I paid for a service it will happen. So next time folks if you are ordering for a specific day beware or they might be doing you a favour and giving you a goodwill gesture.

Failed delivery 5 times. Some staff in store are rude, and some helpful. Things missing from original order. Poor quality goods arrived plus the wrong colour. Failed collection after having to wait a week, which meant waiting longer for a refund. Google 'Top Secret Furniture' , they were excellent and got us the correct John Lewis sofa and on time as promised. Plus we saved about £300! Also recently saved money buying toaster from Amazon, that they wouldn't price match. Staff seemed unknowledgeable.

DIOR COUNTER - occasionally as a more mature lady (!) you tend to find some staff at the make up counters don’t seem to take as much time with you choosing foundation etc. This was not the case at Dior counter in Liverpool store (26.09.24). The lady was so understanding and took her time to go through foundation options with me, colours etc despite being on her own. She gave me samples to take away and try at home which has been so helpful. I will be visiting her to purchase the full size. Thank you x

Like all John Lewis stores.. well laid out and a great choice of quality items.

Like all John Lewis stores.. well laid out and a great choice of quality items.

Not the shops fault but could have dealt with it better. Went on Saturday to look for new arm chairs and sofas to find a very large group of teenagers hanging around the furniture department and sitting on the sofas and being very noisy and shouting rude words etc and in the way. It was very hard to look and the staff no wear to be found and waited a while for someone to come and help. During this time customers were having similar issues and walking out.

Not the shops fault but could have dealt with it better. Went on Saturday to look for new arm chairs and sofas to find a very large group of teenagers hanging around the furniture department and sitting on the sofas and being very noisy and shouting rude words etc and in the way. It was very hard to look and the staff no wear to be found and waited a while for someone to come and help. During this time customers were having similar issues and walking out.

Staff here are so friendly and helpful

Nice store some lovely dresses,coats, shoes and staff all helpful and friendly

Fantastic retail store, one of the few remaining department store in the UK.

Girlfriend needed to use the toilet, and I ended up buying a jigsaw,, 👌🏻

Visited the Charlotte Tilbury stand to look for some foundation. I suffer with eczema on my face. A beautiful young lady helped me pick a shade and was so lovely. I hope this review is seen by her. My daughter and myself thought she was so kind and helpful.

John Lewis Personal Shopper Had a 90minute appointment with Amy to help choose new items for my wardrobe. Fantastic service - friendly, honest and genuine.. I love the new pieces Amy chose for me. Highly recommended!

Great department store with variety of homewares, appliances clothing & reasonably priced cafe.

Ann Marie on the guerlain counter was friendly and helpful so lovely with our kids too, very informative on skin care.

Quality and Customer Service best in the world

I recently had cause to return a damaged Amazon Fire HD 10 Kids Pro, to the Repair Department at John Lewis Liverpool. A lady named June, dealt with me. I was provided with a brand new replacement item. The service provided by June was excellent. First class customer service.

Good selection of quality clothes and shoes to choose from. Sadly, I had to wait to be served as there was only 1 assistant initially in the shoes department and she was trying to deal with several customers.

Thankyou Collette for helping me choose a wedding outfit for my granddaughters wedding in Australia. You were brilliant xxx

8 Day's Ago Now On Saturday 4th May 2024 I Bought This Very Good Men's Aftershave Armani Intensity Stronger With You For £80 Upstair's On The Very First Floor in John Lewis And Partner's On South John Street in Liverpool One in Town Liverpool Merseyside And It is Very Brilliant Stuff

I was going to buy a well deserved weekly "something" for my self, acompanied by my best friend. This week we stopped at John Lewis for some perfume. And here we were asisted by none other than Jo, a lovely mobile manager, and honestly If you are lucky enough to be served by her you will have had a wonderfull day. Very polite, high quality customer service, down to earth attitude and with a practicall approach Jo was able to pinpoint a lovely perfume fragrance suitable for each of us. Experience in telling the fragrances by heart as well, that is skill indeed! Plus, the small coffee jar helped as well, Thank you Jo and John Lewis!

This is a review of the cafe. I went in with friends yesterday and the service was embarressingly chaotic, and that's me being polite. The middle "service" station had 4 or 5 staff on but there was no teamwork going on, one till had broken apparently, ok these things happen but no one took ownership and advised customers which side to queue on or served them in any kind or logical order. The cakes on display had no corresponding labels so customers had to ask what they were, which caused more hold ups in an already slow queue. When I finally got my slice of cheesecake it looked like it had been dropped from a great height onto the plate, so much for presentation! Due to the chaos on that counter I then had to go across to another counter to get my coffee, where the two staff serving seemed distracted (again I'm being polite). When I asked if it was always this busy I was told footfall had increased due to the M and S cafe being too small. No apology or any kind of warmth from any of the staff encountered. Management here in John Lewis should be turning this increased trade into an opportunity , but these staffing issues need addressing as it was truly awful. Do they have team leaders on the floor, or do the staff recieve adequate training, as no one could have walked into that cafe yesterday afternoon and thought it was running well, quite the opposite. The only people who seemed focussed on their jobs were the people collecting trays and clearing down tables. Very,very, disappointing.

Went to the Lingerie department today, nothing too much trouble, really accurate bra fitting, Amazing and friendly staff

Staff attitude in the ‘luxury’ fragrances section and overall quality of products isn’t what it used to be.

Send the wrong item when you are waiting one week. The customer service did not help at all. So disappointed!!!!

I always enjoy my visits to John Lewis Liverpool but I really don’t like that dogs are allowed to walk amongst clothing, particularly on the ladies Departments. Today a dog was particularly distressed which was ignored by his owner but spoilt other customers shopping experience. I am a dog lover myself but would never dream of walking him amongst goods that customers are browsing and possibly buying.

Loved having a bit of a mouch and a quick drink and, of course, a slice of cake

Absolutely shocking experience. An old women who worked at the store followed me around the store, even following me from one floor to another took my items off me and insinuated I would attempt to steal the items as she told me “if you really want these items they will be waiting for you behind the till” I only had two items in my hand as I was looking for items to help decorate my living room and had full intention of buying lots more. After the altercation I went to the till to claim my items back payed and then left straight away. Only reason I still bought my items was because I couldn’t find them anywhere else, if I could I would have 100% gone somewhere else to buy them I then told the person at the till that I wasn’t sure why she took my items off me and how this has never happened before and the till worker looked very uncomfortable and then said that she was probably trying to get me to buy more by freeing up my hands. If that’s how the store trains their employees to try and increase sales then the sales team needs sacking I have never felt so uncomfortable in a store before and I believe the staff need a lot more customer service training if they believe that’s a polite way to talk to a customer

My boyfriend and I went in looking for a suit and didn’t know where to start. Paul came over and asked if we needed help which we gladly took! He was WONDERFUL! My boyfriend wasn’t sure what sizes he would need but Paul seemed well versed in estimating sizes and we quickly found a shirt, jacket and trousers that fit. He offered to let my boyfriend try each item on to check the fit and to see how they looked together and even brought a pair of shoes close to the ones my boyfriend had at home to get a complete look. He clearly has an eye for fashion as the tie options he brought over were stunning and we quickly settled on a new pattern that goes so well with the suit. Overall an amazing experience, especially after being turned away by Moss Bros because (even though we went in to buy a suit) they said that they only help paying customers. Paul was efficient, polite, well informed and overall a joy to have help us. He apologised for being held up by customers when selecting items from the floor but we didn’t mind one bit as he was still so quick! If you’re looking for a nice suit, go see Paul in John Lewis!

I wanted to use this space to convey my gratitude and appreciation for the help I got from an employee named Paul, I was looking for a suit for my graduation and had no idea what I was looking other than colour. Paul approached me and asked if I needed anything and I hesitantly replied yes as I have had bad experiences with other places in Liverpool, such as Moss Bros who belittled me as I asked for help looking at suits and maybe help getting my measurements taken and they said "we only offer measurements for people buying suits" . As soon as I asked for help Paul was immediately helping me figure out what sizes I needed and what styles would fit me best, and he did so without being demeaning or judgmental. A process I thought would take a whole day or a couple of days was figured out and settled in roughly 30 - 45 minutes. I will definately be coming here in the future if I need any formal clothing sorted again. Thank you again Paul.

Had a wonderful experience today ,my husband was looking for a suit but didn't have any idea what he wanted ,member of staff came over called Paul, he offered to assist my husband ,excellent services from start to finish a big thank you to Paul .

Absolutely chaos at the cafe .the queue and how its set out was a awful experience .come on John Lewis surly you could do better

I was trying to source a discontinued John Lewis wallpaper range in your Liverpool Store, Augusten the assistant was extremely helpful, looked up the range, despite there being none available at that store he advised & emailed the Reading Store as they had some available there. I was advised that Reading would be in touch, which they were within 2 hours. Augusten was extremely professional & took the time to explain the process. Excellent customer service skills, I truly appreciated all his help and the shopping experience.

Good selection of stock and staff seem friendly. The toilets are always full.

Amazing service today when we were trying to find coffee machine cleaner ! Two floor staff were very very helpful and then the cashier was very polite and helpful. I guess what you would expect from John Lewis.

Breakfast was brilliant and the standard of service from the staff was fantastic. Extremely helpful, funny and happy to go the extra mile!

Visited today to have something to eat in the café. The set up of the café is chaotic and a bit hard to get used to and people were jumping the queue - it honestly made wetherspoons look organised. The staff in there were great, one of the servers found us a table for space to put the pram and the staff behind the counter were friendly enough. The food was nice and not too badly priced. We made use of the parent room to feed and change our baby. It's good that they have got the room for parents to use, but the room needed to be twice as big as it was a bit cramped.

Bought an air fryer which was never delivered. Contacted Evri and they stated John Lewis never sent them the item. Then contacted John Lewis and they stated Evri lost the parcel and I could either exchange the item for a more expensive one and pay the difference or have a refund. Basically John Lewis never sent the item and blamed someone else.

Waited for an age and eventually gave up trying to talk to the women in the curtains section about getting bespoke curtains made. Rude and ignorant not even an acknowledgement we were there. Eventually gave up and went home.

My daughter purchased a hat for her dad and unfortunately lost the receipt, bringing John Lewis we didn’t think there would be a problem taking it back to exchange for a smaller one. What a shock when I was greeted with “ no receipt carn’t help you attitude “ VERY DISAPPOINTED and me thinking they were a cut above other stores. Needless to say I would never shop there again

Plenty of everything to buy, not very busy. Rather like Debenhams, with space rented to other brands/shops. Most of the smart watches had been stolen from the displays, very sad. Loose floor tile(s) need repairing.

Thank you to Dion in the under wear department for her patients today. Also for suggesting we order an item on line because it wasn’t in stock.

A big thank you to Mary the lovely manager who was incredibly helpful when I bought the faulty dyson hairdryer back to the store on NYE and exchanged it for a Ghd hairdryer. Thank you for your kindness.

Had food here and the rice was so bad - it was a mushy soaking wet consistency. When you pushed the fork into it, it disintegrated into watery sludge. Cooked with far, far too much water. The meal also had one half of a mini potato in - should have been at the very least 4-5 half potatoes. Really felt like a total waste of money. Very poor quality food.

Good department store in Liverpool.

Thanks to Amy for the best personal shopper experience 🫶🏼 the girls that get it, get it

Utter garbage. Clueless staff, waited ages for the wrong sandwich that was cold. How hard is it to make tea? Avoid and go elsewhere.

I have purchased lots of merchandise from this store. However due to your recent returns policy I will no longer shop in your store or on line. Bought my daughter a gift on line for her 30th birthday purchased the wrong product by accident and wanted to exchange it for something of the same value. Have been told by customer service that this is not possible because of new returns policy. I am deeply upset and extremely disappointed as is my daughter as it has ruined a special birthday.

Purchased a Coach bag at a great price and nicely gift wrapped

Lovely visit to John Lewis, Liverpool today (21.12.23). Always enjoy a lovely latte in the Café and I bought some gorgeous perfume (Burberry Goddess) - the ladies on Beauty were very helpful! I also bought a Quality Street Xmas cracker (£7) which I had filled to the brim with the new Quality Street chocolate (coffee cream) which are only exclusively available to buy from John Lewis - will enjoy them with a coffee! John Lewis - can you confirm please if the Quality Street coffee cream chocolates will be available to buy after Xmas as a permanent stockist? Thank you.

Discusted with the grotto 2 mins with santa n no magical experience a box room with a xmas tree in the corner worst grotto I've ever been too not about the money it's the fact it wasn't a magical experience for my grandsons 1st ever visit to see santa so disappointing

Bad Service. I was served by an old lady and the young girl was making the drinks, I ordered a hot chocolate and a pot of tea, she made the chocolate, then started to make drinks for people after me in the queue, I waited patiently, but got a bit annoyed when she served four people after me. Hot chocolate was awful not very warm and too strong. maybe our last visit as the service is getting worse.

Santa and his Elves made Christmas so special for my girls aftet loosing their dad in October. They went above and beyond to bring cheer and magic!!

visited origins in John Lewis today in the skincare department and a lovely woman (didn’t catch her name) but a blonde lady who has been working there over 10 years did mine and my partners facial and they were AMAZING! She had lots of knowledge of products and talked about our skin type and what we would need! definitely recommend visiting there

Absolutely fantastic place to shop as you can get a few bargains if you know where to look great staff who are happy to help with any unique query that you may have

Many thanks to Santa and his elves for making 2 disabled guests from Sandpipers Revitalise Centre at Southport very welcome yesterday. The adult guests were made to feel extra special!

Wow what a wonderful experience my young daughter had today at the Dior counter in John Lewis Liverpool. My daughter is quite timid but she really wanted to have a look at the Dior lip oils. Louise welcomed her, sat her in the makeup chair and let her try out the testers to see which lip oil she might want to buy with her Christmas present money. There was no rush and she was made to feel super special, my daughter has not stopped talking about her experience. Louise and Rachel are fantastic ambassadors for Dior and their approach is spot on to attract the new generation and new customers to the brand. Well done Louise and Rachel, it was an absolute pleasure to meet you. Word of mouth is a powerful marketing tool and I shall definately be telling my friends and family about you. Thank you Stephenie

Excellent assistance today from the Samsung tec on the TV sales He might not work for JL but you couldn't fault his knowledge or qaulity of service. A+

Bought a Dyson hair wrap which has developed a fault, John Lewis claimed we needed to take this up with Dyson directly who just keep you on hold for an hour before an operator with a poor grasp of English tries to take your name and email address to arrange a pick up of the faulty item which never arrives. 4 separate attempts at an hour a time with still no email. Poor show by John Lewis

Friendly staff, fantastic service, prices are a little high but I don't mind paying for quality

Went there today looking for a airfare they had 5 on display unfortunately not the size I wanted. Had to search for a staff member to help not that easy we eventually found one sadly she was not very helpful. Left with out buying one. Really disappointed with the service in the store.

I waited patiently in the shoe department whilst two female assistants and one men finished chatting and laughing. Two assistants left leaving one woman looking me up and down …… go on - she said What happened to …..can I help you? I asked her for the boots I had in my hand in the size I needed. She directed another woman to find them - they fitted and a bought them. All in all no help offered - I felt as if I was an annoying distraction from the fun I had obviously interrupted ! John Lewis your assistant training needs reviewing.Shops are struggling to get customers these days with the rise in online shopping , at least provide helpful, polite assistants.

Had the Korean style BBQ Chicken bowl and the Cambodian style Vegetable and Coconut curry. I doubt if any one from Korea would recognise the Korean chicken, but it was nice. The Vegetable curry was poor. It was mainly potatoes (so lots of carbs in the rice and in the curry) and was tepid....

Absolutely John Lewis they are the best Good service quick respond the best

Had a lovely experience yesterday. Enjoyed a complimentary cake and coffee with the John Lewis card and managed to find a new lipstick at Estée Lauder with the help of Maria who was wonderful and of great assistance.

The girl who served me at around 7pm Tuesday 7th November in the tech department was amazing, although I did not buy anything (I did come close to getting some expensive headphones haha...), she was super helpful and knowledge about the tech and made me smile and laugh when I'd been feeling lost shopping for hours on my own. As someone with adhd and shopping can make me feel overwhelmed and impulsive, she made me feel very welcomed and like I was a "normal" person! I hope she is acknowledged and praised for her great customer service skills! Thank you :)

Terrible, I visited the restaurant in John Lewis yesterday with my mum. The staff were very friendly but the food was awful. The quiche was tasteless and I thought it could be off The salad was bland and unappealing. I eat hardly any of it and so did my mum. My mum was going to complain about it but it wasn’t the staff who were working there’s fault. What has happened? I used to love this place for lunch. Never again !

I had the privilege of being served by the lovely man Sonny in the tech dept today 30/10/2023 he went above and beyond and really knew his stuff. WELL DONE SONNY

Awesome Store plenty to choose from prices are reasonable staff are friendly extremely Helpful highly recommend

Lovely Liverpool Store. What is the artists name of the picture stand placed near the exit doors?. Typically Liverpool scenes and dogs?

Just bad customer service.Bought 2 full English breakfasts with my wife and they didn't give us toast,we had to ask for it and had to argue with them after telling them they forgot to put mushrooms too. Bacon was dry and hard,not the same as our John Lewis in horsham which we are used to.

All okay but everything is extremely over priced including teas and coffees

Unfortunately I can't recall the name of the very helpful lady in the underwear section who assisted me in finding the right size bra. She was very knowledgeable and happy to go backwards and forwards trying different options. When my final choice wasn't in stock in my size she ordered it online for me to arrive the following day. Excellent service which is why I always go back.

Called in for breakfast, we should have kept going, the food was cold, toast cold and not even toasted just warmed. Staff seemed uninterested or over worked. I have been before and it was better this was the worst experience for a high end store I would have expected more. In contrast the staff in the store were really good and helpful

Excellent offers and well controlled area

Very quiet, such a large store, very quiet on a Saturday

NOT CHILD FRIENDLY!!!!! DO NOT GO TO THIS STORE… Just got thrown out of it for my child being a little difficult. A unwanted staff thought that my child was in danger when I was trying to get my child calmly off the elevator. She came and treated me like I was putting my child in danger. Talked to me in a unfriendly manner. Talked to a manager then when to customer service to get the name of the person. But the person refuse to give the name & the management not listening to us got security to remove us and only hearing a witness that probably saw half of the story & threw us out of the store. My child sometimes is a little excited at things. He’s not diagnosed yet but we think he might be Hyper & we are trying to handle him as clam as we can. The security said he had never had any of his 3 children run off… as if indicating “IM A BAD MOTHER” So JOHN Lewis is not a store to go for special needs people. STAY AWAY.

Very good store all stock, very good elects department

Lots of fresh stock, well displayed. A pleasure to wander round.

Amazing array of stock. Great choice and quality. Friendly helpful staff. Nice place for lunch as well

Sadly for the second time I was unable to find what I needed in the haberdashery.

The gentleman who served me was very pleasant and helpful. Thankyou

Not even worth one star. Bought a washing machine from John Lewis eight weeks ago. On Thursday it failed - so practically brand new. John Lewis attitude to our situation shockingly poor with one member of the customer 'service' team particularly unhelpful, arrogant and rude. Always been regular customers and supporters of JL but not any more. We will be taking our custom elsewhere.

Was buying childrens clothes the staff are extremely helpful and pleasant happy to go and check for other sizes also the young lady at the till was also very pleasant

Typical John Lewis; always have everything you're looking for. I found a nice pair of earrings however they were abit out my budget, i kept on looking and found a nicer pair around half the price 👌🏼

The cafe had good views of waterfront and some of the city . Had tea and scones .Tea good but the scones were a bit hard for my taste ,it cost £10.00 for two persons .

Lovely store, set out well and very spacious

Very disappointed in the cafe, the cake was dry like it had been out all day

All the staff are extremely helpful.

Enjoy shopping there. Good restaurant.

Staff were very helpful & professional. Thank you

Unfortunately I've repeatedly made the mistake of coming here due to my mother's lack of adventure to go elsewhere, but now at last after every time being so utterly terrible she has seen the light and agreed to never return. Such a shame because the department store staff are wonderful, but the catering staff quite the opposite. Having a cup of tea here is the most stressful experience. The staff appear angry and flustered, rush you and make you feel like you are an inconvenience. They use their ungloved fingers to pick up tea bags rather than tongs and one women wiped the drips off the side of my coffee with a used sponge yesterday. Don't dare ask which cakes are gluten free. Rather than inform staff and label the cakes for the consumer to see (which is done just about everywhere else) they look at each other worried, get the big book out and have a meeting, tell you which they think it is, look scared, say they will have to ask the manager to confirm, while the drinks team order you to choose your drinks so they can hurry up and make them before you have even decided if they have a cake you want. The staff look terrified and stressed which does not give the customer the relaxed experience they expect when shopping in John Lewis.

Unfortunately John Lewis is not what it once was. The decline is no more apparent than the Liverpool branch. It used to be vibrant with Partners always on hand to help and guide. The shop, even though comparitively new, is tired with poor stock levels and choice, with pricing no longer there to challenge other retailers. And the Partners chatting amongst themselves rather than customer facing and focussed.

Limited sandwich selection but still very tasty, lovely friendly staff

New stock in, some nice items in ladies fashions