Subway in Liverpool

I did not receive the order and the order was delayed for more than an hour and no one contacted me

Wrong order sent nothing we ordered

Food had a bit of wood in it? Like a skewer of something or a bit of basket? No idea. Teeth did not enjoy, and glad it didn't pop a filling out or something. Staff are super nice though.

Two BMT’s weren’t toasted and one didn’t even have meat I.

As always good food but the staff are over worked and underpaid

Always a great sandwich there, but unfortunately, I got the trainee server who was still learning. She made my sub, but half destroyed it trying to fold/ close it, and half the filling ended up on the floor so it wasn't as generously filled as usual. I'll still be back as the subs are still fab.

Staff were friendly but very badly organised. At least 3 staff working but only one serving at a time despite a queue of customers. Sandwiches left under the grill for longer than required resulting in burnt, difficult to eat sandwiches. Sandwiches poorly put together with ingredients only covering part of the bread. Restaurant was dirty and you could tell the tables hadn’t been cleaned in a while. Overall not a very pleasant experience

Once again the customers who come in to the shop have to wait while the staff make up the telephone orders, totally unacceptable. Get designated staff solely for telephone orders and serve the customers who come in promptly.

I travel a lot and when I do, I go to subways every second day or so. I attended this one and was so so. I always take the flat bread, 12 inches. They only had one 6 inches left. I purchased with that 3 cookies. One cookie only had half of it (Why didnt I get my other half? And to finish it, the nice lady told me I wasnt able to ear inside, that I had to eat it outside? I didnt argue, I paid and I left. I will not return to this subway.

Staff are friendly and helpful and the store is clean but twice I've been now and the options are limited, they never seem to have all breads or ingredients for some of the subs.

the worst delivery I've ever gotten

Well I was down in the tube station at midnight but that's another story

I HAVE NOT RECIEVED MY ORDER! I DEMAND A REFUND OR RECTIFY THIS AND GET NEW FOOD SENT TO ME.

Very slow service from the worker, who definitely didn’t want to be at work.. Using the same gloves preparing food, and managing cash counter with coins and notes.. disgusting.. even going out in the back to text on his phone with gloves on, then coming back and continuing with handling food with the same gloves!! Toilet facilities are disgusting as well.

Food is well prepared and the prep area clean. The service is lightening and efficient. This site plays some cool tunes too.

There seems to be a problem with the satnav the delivery staff use. This is the second time we've been called from Costco's Car Park, which is across the road from Waterloo Warehouse. We give directions are got the meal to our front door. Please note Costco's post code is Liverpool L3 0BS ours is L3 0BQ. Thank you.

Good breakfast for relatively little money, service ok, there were places to sit.

Staff are sound but bread was stale. Most people get it toasted and maybe wouldn't notice.

Unfortunately for the second time delivery person was in wrong place. He was directed to Costco Car park, last time the delivery person went to Waterloo. Both were very pleasant and apologised. Please ensure that delivery staff can read English.

Great subway franchise. So efficient that it’s impressive to watch them make the sandwiches! Lots of staff unlike other franchises so it’s much faster. They also have a manger working which I think makes the experience better

food was warm could of been hotter, only bad thing was the delivery driver left my order down stairs, didn’t ring or inform me just said delivered on the app

Big shoutout and 5 stars to the guy working tonight at 6:30 who was getting smashed with orders. Needs a pay rise !!

Arrived on time. Driver contacted me when he arrived at the hotel as requested. Food quality great.

We came during the late evening, however received excellent and swift service. Excellent food and lovely staff Unfortunately during the late evening it is take out only, however it is understandable.

Prices are higher than other subways

Service at this subway is always quick and friendly.

Went to this restaurant at 8:20 PM, and the staff at the service counter refused to serve me and my daughter stating that he is too tired. He didn't even bother apologising and behaved very rudely. The actual closing time was 9 PM. I had to go around the city to find another Subway because my daughter is a big fan of Subway. Pathetic service.

Paid a fortune for basically 2 sandwiches which were disgusting chicken tikka was actually sour and 2 of the tiniest tubs of ice cream I have ever seen. Not to mention they were melted so much they were liquid. Basically drinkable. Love subway usually but completely disgusting order

Best subway around. Great staff and a good quality of salad . Hate going anywhere else, your lucky to get half the amount .

Don't order anything chicken based, it's slimy

Lovely, friendly and efficient staff. This place has really turned around since the new management took over. A pleasure to visit each lunch time. Thank you.

Great place to eat and staff was very friendly and helpful

Ordered the meatless meatballs, was sent chicken instead. Requested the sandwich to be toasted but arrived cold.

Missing 3 bags crisps but food lovely but disappointed no crisps thanks

MISSING 1 COOKIE ONLY 3 ARRIVED THE 3TH ONE WAS PART OF THE MEAL DEAL WHICH HAS NOT BEEN SENT

The meat was completely frozen in the steak and cheese I just cant believe someone would deliver something like this i tried to contact the restaurant to speak with a manager but no one answers the phone! Ridiculous

Pomimo mojej wielkiej miłości do tych kanapek, musze dać dwie gwizdki. Moja kanapka była tak zrobiona ze rozpadała się w ręku. Nie mozna było jej normalnie zjeść. Pracowałam kiedyś w subwayu i wiem jakie są standardy kanapki. Tutaj totalnie o to nie zadbano. Pani dała mi każdego wazywa połowę tego co powinno znajdować się w dużej kanapce. Jestem totalnie rozczarowana. Zamiast zjeść kanapke ze smakiem, modliłam sie żeby w ogóle ją jakoś zjeść 🤯😢

Rude and disinterested member of staff, took ages to serve me with no other customers there, didn’t make any eye contact and were more concerned with discussing how their they didn’t like their boss and how they needed more cig breaks, worst subway I’ve been in, won’t be coming back. Also very dirty.

Not packed out like McDonalds or Burger King so no waiting around & lot's of room. The food just melts in hour mouth never been disappointed yet.

Yet again another rude experience of subway due to the lack of customer service skills and just lack of politeness from the manager. Shame as all other staff have always been friendly. Think the manager needs to be re trained or find another career sadly.

Rude staff, worst subway I’ve ever been. Food not fresh. If you ask them why they pretend they don’t listens or understand. She treated me different since she noticed my accent

Midday on a Friday and half the toppings were unavailable. Male staff member swearing under his breath. Particularly when had to prepare online order and mine. Wouldn’t use this Subway again.

Called with family lunchtime today. Had little choice in stock. I understand everyone has shortages at the moment but the managers attitude was so offhand. We most certainly won't be going back. My daughter asked for ham and turkey but he forgot the ham. We were shocked he took half the turkey off and put it in the bin before putting a slice of ham on. Incredible and so rude.

Some friends and I came here for lunch. There was only one person working behind the counter on the bank holiday weekend so service was incredibly slow. The subs were cut with a blunt knife so the bread had torn throughout, making it very difficult to eat. The shop was filthy and looked like it hadn’t been cleaned all week - smears and sauce on the glass, food all over the counter by the till, crumbs and rubbish on the empty tables, dirty floors and surfaces. Felt sorry for the lady working there and nearly she needed more staff.

Food was nothing that I ordered things missing don't know how

Thought I'd do a follow-up review, in the hopes that management will see it (because come the end of WFH this subway will be competing with about 3 others for my business haha)... I went there early August and it was pretty bad compared to pre-Covid. I went around 10:20am on a weekday, and in the past the breakfast menu would have been on until 11am (or if not, until 10:30). I note that there are no breakfast menus on display, which is fair enough (Just Eat Subways don't do breakfasts at all). The problem is that, when I ask the member of staff, he looks at his watch and ponders it for a moment! Has anyone seen the film "Falling Down" when the protagonist goes for breakfast in a fast food joint? Well I was like him, only I got the impression I was actually ON TIME! But yea, no breakfast available. God knows if he was being a lazy git or if it was genuinely not on, but I suspect the former. And that's another point, I miss the old staff. They were lovely and polite and hard working. The new staff were talking about soggy cookies (sounds like they messed up the batch!) and generally ignoring the customers like me, to the point where I had to wait like 5 mins to get my sauces and pay (for a sub I kinda didn't want as not breakfast).

Great service for just one Server at the till.very Impressed with the standard of the food.

The usual fare at the usual prices. Shop was almost empty so we felt comfortable eating inside. Toilet was clean, easy access for wheelchairs.

Was a complete joke my sandwich’s was a mess terrible service need sacking Cnt even make a butty

There's definitely something off about this store. Barely any staff, they never have certain staples like meatballs after 3pm. The bread is stale and the pre-packed cookies are rock hard like they've been left out for a week. It's usually deserted so I've no idea how it makes money. Can only guess that someone's using the place to do their washing.

Came cold and was missing half the meal??

NO DRINK WITH MEAL AND NO CHEESE ON NACHOS

I didn't get either of my drinks with my meal deal.

They forgot my drink and my crisps

Didn’t receive the other drink or crisp part of the meal

Left out a cookie from the meal deal? And just eat won’t refund part of it a bit unfair

Bread was stale on both footlongs. Think they knew, as they gave me double meat to try and make up for it. Still inedible and just picked out and ate the meat.

Speedy & Freindly delivery driver. Usual quality of the food.

even if a bit cold still tastes amazing love you guys xoxo

Food was cold and over toasted and had been thrown together Wrong cheese was used on both sandwiches

ordered at around 12:15/20 and it didn’t arrive until 13:05. the driver went the complete wrong way when attempting to deliver it meaning the food took even longer to come and was cold when it arrived.

The sub came on time; however, without any of the ordered sauces. So it turned out to be dry.

Was delivery which was only 5 minutes from store. Was very cold when it arrived despite ordering it to be toasted

App said it was delivered and it wasn’t and now Just Eat won’t give me a refund.

Food was cold smothered in mayonnaise didn’t come with any drinks or cookies which was ordered fuming

Sandwich was soggy and messy gave me chronic acid reflux as it was drowned in South West sauce

Recommend this subway to anyone..staff very helpful

Been here before , great service good food.

Service was great, food was hot too unlike other sites we have used 😁

This is one of the nicest friendliest Subways I been to, place is clean welcoming and staff are helpful, seating area is partly reduced during the pandemic hand gel and QR code for track and trace is supplied

Subway tasted great and friendly staff and get the rainbow cookie delicious. Sure helped with 50% off.

Pretty good same as every other subway

It was late but the delivery guy was very kind.

La comida bastante bien, la atención por otro lado, un poco floja. A veces entraban los clientes y el único chico en función no se daba cuenta ya que estaba en la parte posterior de la tienda. De todas maneras muy buenos productos.

Customer service can be poor regardless if it is busy or not.

Dirty shop, dirty tables. Dry subs with stale bread. Don’t be fooled. They don’t bake their bread daily. One to avoid.

Everything what you would expect from a subway always served straight away here

Standard subway experience. Good selection of sandwiches with dirty tables

Food here is nice hence 2 star. The problem is that every time I visit the store they seem to raise the prices! Visited today to find they've raised prices by 9p overnight. I know it's a small amount but this is probably the 6th price rise in a year! Salads for example have gone from being a free upgrade to 20p extra, then 30p, then 50p.

Ordered footlong rotisserie chicken, with bacon and pepperoni (it's a pound per extra then that double for a footlong). I knew it wouldn't be cheap.. £12.20 with a drink and cookie.. Price aside, cookie was good, sandwich was bad. Chicken was so dry even with sauce. Wish I'd have gone for steak dinner..

Great subway. Quick service even at peak times of the day, never an issue. Avoid between the hour of 12-1 if you want a very quick in and out service.

Good selection of food and quick friendly service even when really busy.

Both subs were completely wrong. I ordered two 6” meals and only two subs were delivered. Both cookies and both drink did not arrive. Have been offered a refund and very disappointed with the food. Ordering from bold street from now on

Super fast delivery, super yummy food! What’s not to love!

I just loved the cheese Garlic bread over here, I did not found this much in any other subways in Liverpool

First visit here despite working local to it. Loved the new menu. Bargain chicken nacho foot long (5.10). Is that really a bargain compared to boots or Tesco meal deals ? New oaty bread was good. Liked the beetroot as well. Comfy enough to sit in. Had to go back to ask for napkins though. And the booth wasnt entirely clean. But would return (after sampling other subways of course)

Used to be pretty good but now becoming a lot worse. Inconsistent size of salad - really does depend when go and who you get. Price variations for same item. Very poor attention to contamination of one food items with other items. The manageress is always trying to go at a rate of knott's but just comes across as rude and abrupt. Slow down and you won't make as many mistakes and items of meat won't fall into vegetarian items. Often end up with items did not ask for due to untidiness, sometimes food items sometimes sauce off a glove because they have been careless. Overall becoming somewhere I will start giving miss.

Busy at lunchtime but service was fast and efficient. No staff to clear tables but most customers took their own rubbish away food was good and cheap.

Great fast service despite being very busy

Terrible service, staff were swearing and throwing stuff at each other joking about to the side. low quantity on the sub, coffee tasted like it had chemicals in it. One to avoid

Great sandwich and very helpful staff who are great at their job.

Drink I ordered not available but not an issue. Sandwich was very tasty.

I love subway i think they have amazing sandwiches but it will be better if they have different student discounts and if they still done the £3 meal deal

Standard Subway, decent amount of seating, 8 booths and a few single chairs, friendly staff, not usually too much of a queue!

Order ready and waiting upon arrival - no issues with order when opening at work completed as ordered.

They give me that only sandwiches Missing items Crisps : Walkers Cheese & Onion Robinson's Refresh'd Raspberry & Apple

3 out of 4 items were wrong. Ordered a Pepsi max, due to inability to have too much sugar, got a pepsi, ordered a turkey sub, got a ham sub, ordered cheese and onion crisps, didn't even receive them. The only thing that was right was the cookie and that was for my partner.

Ttile says it all. This is the first time I have given anyone a 1 star review. The hygiene in this place is woeful. The staff cross contaminate the food compartments, meat with non meat. The person dealing with the salads then handles cold meats then back to salads The sub is put together in such a way that it breaks apart and cannot be eaten. Visit another subway. There is plenty of them about.

FORGOT MY DRINK I READ REVIEWS. AND HEARED ABOUT PEOPLE FORGETTING ORDERS AMD ITS TRUE THEY ALWAYS FORGET PLEASE ORDER FROM BOLD STREET NOT HERE THEY WILL FORGET YOUR ORDER

Delivery driver went to wrong adress. Wen arrived food was cold bread seemed stale. Pretty poor quality. Used same subway in past always been good. Mite be a one off but wont be goin back.