John Lewis in Aberdeen City

No podían molestarse, así que no puedo molestarme en escribir una reseña. María tenía un corderito su fleec

Cuando llegamos había al menos 6 mesas que necesitaban despejadas y ningún lugar para sentarse. Los clientes estaban limpiando mesas ellos mismos. El personal era lento, hosco y poco acogedor. La comida está bien pero es cara por el servicio que recibe. No volveremos

Había una gran selección no solo de sándwiches, sino también de envolturas, bagels y también puedes pedir cosas para hacer, como tostadas simples o tostadas. El personal es rápido para servirle y es muy amable y servicial. Las mesas estaban muy limpias y el lugar tenía un ambiente agradable y frío. Bonito lugar decorado y café es el mejor!

Cuando compramos en John Lewis paramos aquí para un descanso. Tuve el café blanco plano que era agradable y fuerte, mi esposa tenía un té verde que también era bueno.

Visité el Benego Cafe en John Lewis's hoy. Solo quisiera advertir a las personas sobre cuánto costará su mermelada si lo disfruta con su bollo. Solía costar 60 p para un bote pequeño que ya era bastante malo, pero ahora, para un frasco pequeño un poco más grande, te costará 1. 50,?. Increíble . Los bollos también se han reducido de tamaño. No me puedo quejar del café, muy bien.

En Aberdeen por 3 noches y después de estar fuera y alrededor de uno de los días decidimos ver lo que John Lewis tenía para ofrecer como refrigerio. Elegimos la sopa, la calabaza y la batata, que era deliciosa, tanto que ahora que estamos en casa, la repetí hoy. Un hombre agradable nos sirvió, un gran tazón de sopa y pan vino con él, no su pan habitual sino un pan negro encantador, que era perfecto para la sopa. La única queja con JL es que no hay agua caliente en los baños de mujeres, lo que parece ser la norma en estos días en los baños públicos.

Called in for a coffee and had John Lewis voucher that was expiring at end of April. Used the voucher for a cake and just paid for an Americana, staff were pleasant and quite a few tables were available, It was about half full and tables were being cleared as required. Better visit today.

As the title says! Asked for a breakfast, to be told they would bring a breakfast over having been informed, the one at the hot counter was display purposes only. Waited and waited, breakfast arrived we’ll see attached and no sausages left apparently!! Our visit was an unfortunate occurance.

The Moroccan Chicken soup today was very good and also had plenty vegetables. Quick efficient service and good choices.

Stopped for a coffee and festive sandwich (third floor) mid Xmas shopping. The coffee was fine but the festive sandwich was very disappointing. Hard baguette, and the most unappetising turkey, stuffing and cranberry. Moreover the queue was slow because the 4 staff gossiping around the coffee machine displayed zero interest in the customers or making coffee. At over £9 I will not be back.

We return hoping for improvement, but there is none. Despite asking for a really hot coffee because of previous leuk warm experiences, the staff are incapable of providing one. The cakes are also a disappointment. I don't know where they are sourcing them, but they don't deliver. We have given up and will look for somewhere better in the centre, for a nice hot coffee and 'fresh' cake. I think others are also voting with their feet because the restaurant was virtually empty at 16.15. J.L. are obviously not reading these reviews otherwise they would do something. Such a pity!!

My husband and I had lunch in the top floor cafe today. I can only describe it as disgusting! The Christmas menu was on display at the entrance to the cafe and also displayed on a holder on top of the counter, so I was very happy to order my first turkey dinner of the season. BUT they were NOT serving the Christmas menu at all! (There was nothing on the menu to say which date it does start!?) The lady behind the counter said they had turkey pies, so I decided to try them and the woman wrote down my order. This member of staff then looked up and said, "Move along." How very rude!! I told her my husband had still to order.....but there was no apology! The turkey pie tasted absolutely AWFUL! I could not eat this apology for a meal!! Never again will we visit the John Lewis cafe! Your food needs to be vastly improved and a certain member of staff needs a course in customer relations! Very disappointed & very annoyed!

Popped in for a coffee and scone. The coffee was piping hot and tasted good but the fruit scone was small and pretty tasteless. As if £2.50 wasn't extortionate enough for the scone , the small pot of jam was £0.60 on top of that. Very expensive and simply not worth it. Will go elsewhere the next time.

We had an early light lunch here. We had 2 Americano coffees, bottle of Diet Coke, Moroccan chicken soup with bread and a cheese/ham toastie with salad. Staff were very disorganised serving the coffees - no system in place, they forgot about our coffee’s and started making orders that came in after ours. We finally got our coffee made after my wife let the staff know. When we did get our coffee it was weak but not undrinkable. The soup was really good and full of substance and flavour, the toastie and side salad was also tasty.

We went quite near the end of the day but they still had 1.5hr service left. There was about 3 mislabed pieces of cake out and that was it really slim pickings!

coffee and cake was really good staff really friendly and helpful restaurant spotless no dirty tables

John Lewis is synonymous with quality and customer service but neither are to be found in The Place to Eat. Ordering was tedious, it took three attempts to get our order for one bacon and one sausage sandwich understood and delivered. While we were waiting we tried to order one pot of tea and one black Americano. That took almost as much effort. Their system is flawed with the cashier getting in the way of the two staff making hot drinks. When we finally got served our sandwich fillings were tepid, the tea pot poured all over the table and there was the EU butter mountain on my pal's sandwich. At 10:30 on a Thursday the restaurant was less than 1/10 full and I reckon the average age was 65+. With so many coffee/food options available within a five minute walk from John Lewis I wouldn't be surprised if the Place to Eat is transformed into extra retail space allowing John Lewis to continue what it does best.

I came here recently looking for lunch and saw they had four hot dishes listed as being regularly available. One of them was chicken & ham pie, which took my fancy, but when I got to the counter someone had written on the menu with a pen "no pies". Instead I went for the lentil dhal which was served with rice and tasted alright. The staff at the till were pleasant. A couple of weeks later I went back again looking for the pie, but again there were no pies. On that occasion I went somewhere else. I'll go back again to see if the pies ever exist.

We had breakfast there a couple of days during the snowy weather and were very warmly welcomed. We just ordered tea and toast but, due to very few customers braving the snow, we were also offered complimentary coffee and a cake. A nice touch that cheered up a driech day

Coming into town shopping we were dropped off by John Lewis. To get to the main mall we walked through the store. Everything very well laid out but just had the feeling not very namely. Too exclusive. Had coffee in the cafe but not impressed. Would not have a meal

Quick coffee while shopping - good selection of cakes and coffee. Clean and tidy with attentive staff

Decided to go to John Lewis cafe after a trip to the theatre. What a mistake! I have not been to this place for years, was going to call it ‘restaurant’, but it simply does not deserve this term. My wife and I had fish and chips and the grandson, fish fingers and chips. It was terrible, over cooked and cold chips, disgusting fish and the peas tasted of nothing. We had a cup of tea with the meal and while the tee bag was good, they do not even serve a little jug of milk! It’s the plastic tubs. So out of a three person meal it was an entire wast of money and and experience I will be writing about to John Lewis tomorrow. It may be that the ‘place’ is not run by John Lewis, but they are operating under the John Lewis flag. Disgusting experience!!!

went for coffee and cakes coffee and the service was poor all the staff just go through the motions not interested in working. There were lots of tables that needed cleared and the place was not busy so no excuse. Coffee was served warm not hot so took it back cakes were ok.

After Xmas shopping in John Lewis on Sunday we went at 17.07 for a coffee and cake. The cake counter was virtually clear apart from one type of muffin and pastry. When we asked about the limited selection we were told that they close at 17.30 so the selection was removed.

What on earth is happening to John Lewis?

Visited area on 2nd floor @ 15:30 for coffee and cake as had done on numerous previous visits to Aberdeen. This time little to choose from and the few cakes that were available were not of the standard of either the Edinburgh or Glasgow stores. Wasn't much other food on display. It was as if it was about to close. Much fewer customers in the restaurant than in the past. Probably will look somewhere else next time.

Every schol holidays we go here for a treat. Not again. The scones the kids liked are changed, hard, small, flour tasting rubbish. Spoilt trip. Very poor show from what was a lovely cafe.

After closing down the cafe on the 2nd floor we are left with this dreadful place on the 3rd.

Overpriced food, would have thought that the money would at least buy me some nice service. I was wrong! Staff are very rude. Girl at the till had long unkept hair, please tell these girls to tie their hair up. It is very unappetising watching long hair sway into the food. Dishes were dirty too.

I went to the place to eat on the top floor of the Aberdeen store today. I was disappointed with the make over. I have been here many times, and I was sad to see the cream high stools by the windows go. That was some time ago. Now they have got rid of the comfortable bench seating everywhere except two walls. Just uncomfortable chairs everywhere.They have put some high stools in with high glass tables - not a patch on the original set up. The tables are too small.Don't go for the new green painted walls either. And why did they blot out the view over the rooftops?Now for the food. John Lewis has always been an expensive cafe, but at least you had fresh filled bread rolls but now its prepackaged sandwiches. This make over is definitely a make under!

This was the 2nd visit during August and disappointed to note that John Lewis have taken the decision to change the products on offer in the cafe. Scones are now inedible because they are dry, dense and have a strong taste of raising agent. I would even go so far to say they seem stale. Whatever happened to the lovely light freshly baked ones we have enjoyed for many, many years. Shame on you John Lewis. On another visit a couple of weeks later it was similarly poor. I had poorly seasoned, gloopy lentil soup with stale, tasteless bread and my son had a child's lunch bag containing dry, factory manufactured sandwiches and various cookies containing E numbers. There was a small bag of pre-packed apple slices but no yoghurt option. This used to be one of my favourites but will be seeking an alternative in the future.

Having enjoyed the infamous John Lewis homemade scones for about 15 years (yes really!) it was very disappointing to visit recently and learn that these are not baked in house but are bought in now, and you can tell as they were half the size, rock hard and little taste. Coffee is really nice and the restaurant is immaculate but such a pity there is no home baking. Going to have to find somewhere else now! I am sure someone has worked out this will save 0.000?% saving but really what difference will that make?!! If you are going to change something, change it for something better, not worse.

I know coffee. I mean I really do. My 5 espresso machines tell me so, especially the expensive one that cost me my place on the waiting list for an Aston Martin. So you're wondering how on earth did I end up in Benugo? One simple answer: I'm a sucker for a freebie, it was a long shopping day and John Lewis had sent me a cheapo coupon for a coffee at the Benugo espresso bar. I still should have walked, but I was so tired I needed a sit down and gave in. It was mid afternoon, there were 2 servers behind the dirty counter and 2/3 of the tables were covered in dirty dishes. Both servers had long, uncovered hair, neither was in a hurry to serve or clean tables. I should have walked on that basis alone, but then, there was that stupid cheapo coupon to deal with. So I ordered a capuccino which in all honesty takes some doing to get so drastically wrong that you can't even taste any coffee. It came out of a real espresso machine. I guess they must have mixed up the hoses with the dirty dishwater from the sinks because that's exactly what it tasted like, with a little milk on top. I wanted my money back, but then I hadn't really spent any so I couldn't see how that was going to work out. I met my husband right after and he offered to take me for a coffee. For some reason I declined. I like John Lewis but have to ask them what on earth they're playing at partnering with Benugo. Just don't go there.

The store is fabulous to be in, smells lovely and has a warm, welcoming feeling to it. Especially at Christmas. However, the staff are virtually non-existent and the prices are not worth paying. The store is the most well presented department store in Aberdeen however value for money doesn't cut it. The selection of clothes on offer appeal to the countryman of rural England who owns a farm and enjoys a lot of Downton Abbey. I much prefer Next for my home fragrances and TK Maxx/H&M for my clothes. Staff should be more attentive and they should strive to be a little more customer focused rather than putting all their time into being presentation focused.

Somewhat surprised by the negativity in reviews on this.There are three venues for food in Aberdeen JL - the cafe at the Bon accord 1st floor entrance - which is pretty limited to drinks and cakes. Its not great tbh.Then there is the top floor restaurant which is reasonable for hot food.The second floor cafe was taken over by 'Benugo' recently.We had excellent sandwiches and drinks there - its easily better than it used to be.I dont think you can use JL vouchers here but apart from that I really dont know what everyone is moaning about. Its really tasty food and a pleasant environment.

I'm the first to admit I'm a creature of habit - I have a routine that I pretty much stick to and one of those involved the old Espresso Café in John Lewis. I knew that it was being renovated, but I did not know it was being taken over by a third party.The other restaurant (the place to eat) is bigger, busier and serves a bigger range of food - and tends to be where parents with children go, so my preference was always to go to the Espresso Café for an Americano and occasionally a sandwich at lunchtime.The first thing I noticed was the décor, at first glance it's bright and clean and more open than the previous incarnation. However, as someone else pointed out, it would appear that there is less seating options now, as the high stools for 2 people have gone.This would have been a problem in the past as it was always busy. However, it was pretty quiet in there today (although this was 10:45 on a Sunday, I wouldn't expect it to be quite so quiet).I then noticed that they no longer take John Lewis vouchers, which is a big minus for a café located in John Lewis!!Also, no fresh fruit juices, just a few cans of run of the mill fizzy juice.I wasn't there for anything other than a coffee, but the choice was pretty uninspiring and I did hear one of the few other customers taking a scone back because it was raw in the middle.Coffee was absolutely fin, but you would be in trouble if you were a coffee shop that couldn't make decent coffee!So, not a great first impression then, and probably scored off of my routine places to stop, unless I am only wanting a coffee.

Dropped in last Saturday for coffee and croissant which were acceptable. What was not is that it was difficult to find somewhere to sit as there were fourteen uncleared tables. Shocking lack of staff or management.

I have been a regular customer at the Expresso Bar with my husband, often popping in for coffee and a scone whilst out shopping. We recently visited for the first time since it hade been 'renovated' to discover that it was actually being run by an company, outside of John Lewis. For starters, we thought it was odd that it was virtually empty, as we usually have to queue for a table. There was a little sign on the counter saying they didn't accept the John Lewis vouchers. However, I had a John Lewis voucher, which actually specified it was ONLY for use in THAT cafe. The girl behind the till initially said she couldn't accept it. I said that was fine ... I would go and find the store manager.... she promptly changed her mind. We had a coffee, a pot of tea, a slice of cake and a toasted calabri club sandwich...and even with the voucher it cost us over £13 We were unable to have our usual scones as they had none. There appeared to be a manager/supervisor (male) who was quite happy to do as little as possible and kept a low profile, letting the junior staff do the hard work. Not the sign of a good, inspirational boss.The place wasn't clean. The first table we went to sit at, the seats were stickly with something that had been spilt on them & not cleaned off. And the floor was covered in food ... not just little crumbs, but bit bits of sandwiches, and hunks of cake. It made my skin bristle.I now understand why it was so empty.From being my 'go to' place, this is now my 'one to avoid'.

I regularly go to the Espresso Bar in Aberdeen's John Lewis but it's recently been renovated and is no longer run by John Lewis but by an independent company. They have taken away the carpet and flooring and replaced it with a wooden floor which makes the whole place very noisy. It wasn't even half full today and the noise was quite distracting we had to speak quite loudly to get ourselves heard which I suppose will add to the noise. The overall feeling is cheap the high tables and stools have been replaced so all the seating is the same and it is fairly bland and "canteeny'. The tea, coffee and scones were good so no complaints about the food but it has lost something. Also now that it's not run by John Lewis you can no longer use your free drink and cake vouchers.

Stopped at The Place to Eat within John Lewis Aberdeen today for lunch - £6.50 for the Cullen Skink soup that my husband was looking forward to - stock was like water, no cream, plenty of chunky potato and smoked haddock but no other type of fish - very bland indeed. I had a small portion of the winter veg soup which was lukewarm and tasteless. Our scone was nice but no fresh milk for my husbands cup of tea and my Americana coffee was very bitter. Total cost £16.50 - not cheap and could prob have had a pub lunch for less.

I love the John Lewis restaurant it's light and airy and has lots of room and the seating is comfy. Their scones are the best in town and their coffee is one of the best. My only complaint is they are funny about giving you coffee in a mug and those small pots of milk are a nightmare I need about six so ask for a jug and again it's a hit or a miss if you get it. Sort this out John Lewis.

This used to be a good break from retail therapy particularly in the days of former general manager, Christoper Glenn. Now looking tired and staff are surly and slovenly. Such a pity that JL have allowed standards have allowed to fall so far. All stores have to produce the same foods nationally, so no Aberdeen butteries. May sound parochial but symptomatic of a declining brand.

If you visit John Lewis , pop in for a coffee and cake . The cakes are so large they will fill you until your next meal . They also have a great choice of sandwiches and Baguettes or a meal if you prefer . Have never had a bad latte and bun all the times i have eaten there. Service is excellent and plenty of tables to choose where you wish to sit . Very friendly staff , always willing to help .

Restaurant upstairs has some nice food but scones, cakes etc are open to queues waiting to order and pay. Please remember the old adage 'coughs and sneezes spread diseases' and cover them up. Food displayed much better in first floor coffee shop but oh my goodness when the air conditioning is on, it is freezing cold. Need to get that sorted for the comfort of your customers!

Very disappointed took 10 mins after paying to be served tea in the filthiest teapot ever. Couldn't drink it and was given a full refund and left wouldn't ever eat here again.

I popped in for a bite of lunch as I was running late. The Place to Eat was relatively quiet (1/3 full) at 1:30pm on a Monday. I went for the Niscoise salad and a bottle of mineral water. Staff were friendly, the place was clean and the salad was fresh and tasty. What more do you need?

My husband and I had coffee and cake today in the Expresso Bar. Strong hot coffee and fresh cakes served by helpful and friendly staff. Clean toilets. Point knocked off as the chairs are not the comfiest. We were able to use the free coffee and cake voucher which is much appreciated.

We popped in for breakfast. It is a pre cooked selection where you choose 6 items for £6.95. There wasn't a lot on display but they did offer to cook fresh fried eggs. The food was ok but not very warm and had suffered from being under the hot lamps for too long so had really dried out. The one server was harassed as there were several people in the queue and she was trying to do it all! A little better organisation would make all the difference.

Visited with my wife and parents. At half past one, I wasn't expecting the food to be fresh from the kitchen, but it looked OK from first glance. However I wish I had taken a second one before ordering. My mum and wife chose just to have a portion of chips and tomato sauce and due to my first choice on the menu not being available I chose the sausage and mash. My dad had the fish and chips with peas. To be fair, the fish and chips looked OK and my dad seemed happy enough. My sausages turned out to be Cumberland and tasty enough but a bit dry. The mash was crusty and dry. The gravy seemed oily and tasted of nothing. What really got me was the lassie at the till barking orders for us to move our trays up despite there being no other customers waiting. It was said so sulkily and gruffly that had I been by myself I would've walked out. All my dad was doing was trying to get his money out of his wallet to pay for us all.John Lewis provides good products and excellent service. However, the Place To Eat really lets the side down.

If you want to take a break from shopping and stop at a department store cafe, John Lewis is probably as good as it gets. The Aberdeen store has three cafes, all with pleasant, helpful staff and standard cafe food. Best for tea/coffee and cake.

Today my husband and I had lunch in John Lewis . The service was fine but the food was awful . We had soup and sandwich and I can truly say the carrot and coriander soup was disgusting . The worst I have ever tried .Neither of us ate our bowl of soup and at £5 a bowl it was an expensive experience ! The sandwich at £6 was no better . It was an absolutely tasteless soggy mess .Maybe we shall stick to coffee in future !

Had coffee here today with family. The cafe was very busy and we had to wait a short while before being seated by a waitress.My daughter ordered drinks for us. And these were served by a cheerful waitress. The toilets were clean but the roller towels appeared to be imprinted with matter from a previous wash. Not nice, so dried my hands with personal tissues. Much room for improvement needed.

We are true fans of john Lewis Aberdeen but what has gone wrong! It was totally depressing today, there were light bulbs out everywhere making the store dark and miserable. The glassware needed polished and would not have enticed me to buy, the windows needed a good clean and clothes were hanging up frankly that need a good iron. Come on John Lewis lets get the standards back as you should be the best in Aberdeen.

I am a huge fan of John Lewis's, especially the Aberdeen store. But the restaurant and cafe are disappointing. The cafe on 2nd floor is a dark and dreary cave. The refreshments are acceptable but whenever I've been in there I've never felt comfortable. I've felt as if I shouldn't be in there for coffee, but should be painting deer, boars, mammoths on the walls. The restaurant on the top floor looks light, spacious and well decorated and furnished (I like the high tables and stools along the windows). It's nice enough for a coffee (if you want to avoid the Palaeolithic vibe of the coffee shop); but best avoided if it's a meal you're after. The soups are generally tasteless gloopy nonentities (exception being the occasionally served smoked fish soup), the mains are an unchanging paean to corporate cuisine dreariness (flavourless quiche, dry overcooked battered fish…) served by trying-hard-to-be-cheerful staff. Historically, this catering dates from the 70s-80s era.

John Lewis usually gets things right and the I store catering is another success. Bright cheerful staff and good quality food and drink. Be it the snack bar on the ground floor or working up to the others it is a pleasure.