Joe & The Juice in City of London, Westminster

We ordered three different pastries. One of those was a pastry filled with salted caramel. The filling had an overwhelming chemical taste. My daughters thought like hand sanitiser or washing up liquid and I felt was almost like paracetamol. It was inedibly. When I returned it, I expected the manager to investigate it by actually tasting - certainly tasting the rest of the pastries from the same batch. He did nothing of the sort; just dramatically binned it and offered me another pastry. I would have thought when someone mentions potential contamination, something should have been done -- even if he thought I was being ridiculous. As I think of it, I am amazed that all the pastries are out on display, uncovered in a cafe in the middle of one of the busiest transport hubs in London. One sneeze, one dirty hand. It would be so easy to cause a sickness. The other pastries were fine, just not noteworthy. The tea was poor. Obviously, I didn't take up the manager's offer of another pastry, but he was kind enough to refund the money for it.

No charging spots . What kind of service is this ?

Heavy on the mozzarella; slow on the service. Bready crust and quite a weak tomato base. Olives a slight cheat but much needed.

Served by very rude girl, angry attitude in the wrong job, would not return to Broadwick street. Food itself isn’t bad but costs nothing to have manners.

I have tried to book a table here for two weeks now. I have emailed three times and called ten times. Not once have I received anything back. Awful customer service. I had a few questions before I booked, and I was a party of 10. They have lost out on generous tips and money. Will be looking to spend our money elsewhere. If you can't even answer the phone or email god knows how slow, you are as a business when you're in the restaurant. I dread to think.