Costa Coffee in City of London, Westminster

We ordered three different pastries. One of those was a pastry filled with salted caramel. The filling had an overwhelming chemical taste. My daughters thought like hand sanitiser or washing up liquid and I felt was almost like paracetamol. It was inedibly. When I returned it, I expected the manager to investigate it by actually tasting - certainly tasting the rest of the pastries from the same batch. He did nothing of the sort; just dramatically binned it and offered me another pastry. I would have thought when someone mentions potential contamination, something should have been done -- even if he thought I was being ridiculous. As I think of it, I am amazed that all the pastries are out on display, uncovered in a cafe in the middle of one of the busiest transport hubs in London. One sneeze, one dirty hand. It would be so easy to cause a sickness. The other pastries were fine, just not noteworthy. The tea was poor. Obviously, I didn't take up the manager's offer of another pastry, but he was kind enough to refund the money for it.

Pedí comida de aquí ya que estaba en un curso de capacitación cercano para trabajar. Tuve el pato en salsa hoisin wrap. Unas pocas horas después tuve una diarrea terrible, calambres estomacales y temperatura. No fue sino hasta dos días después que sentí ganas de comer otra vez.

I have tried to book a table here for two weeks now. I have emailed three times and called ten times. Not once have I received anything back. Awful customer service. I had a few questions before I booked, and I was a party of 10. They have lost out on generous tips and money. Will be looking to spend our money elsewhere. If you can't even answer the phone or email god knows how slow, you are as a business when you're in the restaurant. I dread to think.

Please avoid this it is the worst evening I have had out for a long time. The food was way way way below standard. We paid £35 each for a tiny bottle of what was supposed to be Gin but tasted like dishwater...... We waited over 20 mins for a drink and had to ask 3 times to be served!!! It was not the characters fault they tried there best but way substandard offer to customers. the food was terrible a couple of sandwiches with indistinguishable contents and the cakes were even worse. I am sure they cannot continue to advertise this and get away with charging so much.......

Diferentes bagels para elegir, opté por liso. Me gustó que fuera capaz de personalizar mi pedido con facilidad y sin faff - tenía la Pila de queso crema vegano, pero con queso crema regular, y tomate en lugar de aguacate. El bagel estaba tostado y todo estaba fresco y sabroso! Lo visitaría de nuevo.