Joe & The Juice in Richmond upon Thames

Couldn't pay by the app as there was a problem with it and the staff asked me to pay with my card and said i will have to email the customer service so they can add the reward point. it has been since 9 Jun and twice already with emails to customer care who dont really care and its not the only bad experience which suggest they strive on bad service. expensive and staff at various places are not well trained. another incident tried to buy few bags of chocolate caramel which now i know out of stoke but i visited 11 stores until the manager at piccadilly told me they don't stoke it anymore. But every shop i went in they say you will find it at the next store which the idiots should have known its not any more available and saved me from walking for 3 hours. happened last Friday Jun 21.

Service was really bad I was ignored and waited the person serving by spoke to the customer behind me, ignoring me. Drink wasn’t made correctly really watery and made poorly it was disgusting and I paid £9.60 had joes juice before and it was nice nothing like this very unhappy

Terrible Service - coffee served scolding hot. Manager refused to remake. I do not recommend - STAY AWAY.

Popped in for a drink and a snack. Ordered the açai bowl which was completely frozen. The bamboo spoon wouldn’t handle it. We mentioned this to the staff and they just said “that’s what it is”

Tables dirty. Staff couldnt care less. Coffee is coloured water. Food OK. But for a £10 bowl of cerial, I expect more. Plus. Everything served in one use plastics or cups.

Joe and the Juice only employ arrogant and sometimes even aggressive staff members. The food is also overpriced, avoid.

The attitude and the arrogance of the guy making the juice wasn’t necessary at all. £20 for 2 fresh juices and that service ….. No thanks !

Literally the worst sandwich I've ever had. Appallingly over priced, tiny amount of filling, blandest thing ive ever eaten. I cannot stress enough , don't bother.

This review is for the Kingston Branch. I popped in to get a healthy juice, chose a green juice - celery kale and something. The staff didn’t seem happy I walked in. Ordered - they took off the lid of their juice machine and it was filthy. I asked if that’s what they were making it in and then said it was just the pulp. They offered me a refund. The jugs did not look clean. I was not excited about my drink. Took it and it tasted just like celery water. I’m used to juicing and this was not a good juice. I walked to my car and saw another discarded Juice from there - I put mine with it. Joe & the Juice whoever you are - by the looks of all these reviews you are dropping the ball. I will never go back.

My wife and I decided to have coffee here because of its reputation on the continent. Firstly, I was overcharge for my small latte. Man could not explain to me what the board prices were depicting. There were no smiles and they would not accept cash but there was no sign to say so. Music was too loud. This place is to be avoided.

I’ve been intrigued to visit this place for some time and I had 20 minutes spare before my train so I went in to order a juice to take out. I ended up standing for 20 minutes, had I known it would have taken this long I would have sat down or not bothered ordering at all. Staff were chatting amongst themselves and restocking cups while there was one guy making the drinks. No sorry for the wait or have a nice day. I ended up missing my train for a mediocre juice. Not very happy and not worth the prices they are charging.

Great sandwiches with crispy bread. The juices and smoothies looks great and there is plenty to choose from - this is a great place for a short break.

Tried 2 different juices with families. Fresh and tasty. The sitting area on the second floor is nice and comfortable.

Visiting the shop in High Street Kensington this morning and have the say the Joe’s Club Sandwich was absolutely awful. I can just about handle the rubbish customer service when I asked if the sandwich could be toasted! But to be then handed the sandwich back, still cold with the guy’s hand all over it was the last straw. Rubbish customer service and food. The juice was ok.

No wonder all the other cafes in Richmond are full but this one isn't. The place is dirty (table top was sticky, floor not swept with pieces of paper and plastic wrapping strewn around). The young woman at the till was the most passive-aggressive unfriendly person I've met for a while. My husband's coffee was cold and the blueberry muffin - after having asked twice whether they had some as I could not see it on the counter, AND having paid for it - was 'unavailable', the same young woman not having even glanced at the counter right in front of her eyes to check. And no, I did not want a chocolate muffin instead so we eventually chose banana bread (actually fairly good) from the meagre selection of goodies on display. Maybe the juices are nice but I'm not likely to go back.

I usually get my açai bowl from whole foods which is delicious but they were still closed so I tried this one. The bananas were too ripe and disgusting (see photo- it’s brown and vein-y when it’s time to go into the bin) and the actual açai was watered down and not tasty. I would not recommend the açai bowl as it was inedible. The granola on top wasn’t too bad though...

We were really disappointed with our visit here. My friend’s juice had bits of foil in it, we returned it to the counter and was not even offered an apology. They remade the juice in the end. The staff were rude and unpleasant, the juices...

The staff here seem to be more concerned with their own image than actually doing their job The music is ridiculously loud - this is a coffee and juice bar, not a night club! It’s too loud to talk and too loud to work. You...

Not too bad for a young company with young workers! Really good service method! Quality it’s good too fresh fruit and veggies being delivered every day! Well done

Went to Joe & the Juice Richmond today, ordered my juice from a girl, they were pretty busy. She then calls out my order 5 min later but under a different name. I approached her when no one picked this up and said are you...

This is my 3rd visit in a month. On each occasion the staff have messed up my order. I order the tuna sandwich and green haven each time. I love the food and drinks, but the very long wait, watching confused, not well organised staff...

I’m big fan of this chain since I visited Copenhagen 2 years ago. I was really excited when they opened shops in London. This was my second visit to diffrent branch in same week. Shop was extremely dirty like no one cleaned for few days(floor,...

Popped in for a quick coffee while shopping in Richmond. Astonished to find that despite ordering my coffee to have in I was given a paper takeaway cup!! This at a time when responsible coffee shops are reducing this wasteful practice even for take away...

Simply not possible to order anything. I would love to review their customer service or a quality of a product, if I was able to order. I just simply couldn’t speak or hear server over loud club music blasting from the speakers.

We went there on a Saturday morning. The staff took forever to take the order since they were slow serving other people in front of us. There was a "stand-offish" attitude overall, we seemed to doing them a favour being there. Never gone again and...

Unorganized, and unprofessional service. Also very slow. Ordered a sandwich and juice and waited 20 minutes while the staff seemed to just be standing around chatting and mucking around. The juices and sandwiches were nice once they finally arrived, but wont go back due to...

My juice was pretty much what i expected suppose you can't get it wrong really.. However, the staff were so unprofessional acting like animals, throwing things shouting at each other and could hear screaming from upstairs.. not really ideal joe and juice!

I was shocked that in this day and age such a retail chain exists that displays such wanton wastefulness. I ordered to drink and eat in but yet as is the norm they served everything in disposable ware. I feel this is an example of...

I always go to Joe & The Juice wherever I find it because they offer great juices and super friendly service. The one in Stansted is always a must just before flying out of the country. So just imagine my joy finding it in Richmond!...

Had the spicy tuna sandwich for lunch, nice bread, really tasteful and spicy indeed. Recommended stopover.

I love this place! Joe & The Juice serve high quality coffee, they also offer almond milk at no extra charge! On top of that, they even allow you to get up to 3 extra shots of expresso... for free. With all this included you...