JD Wetherspoon in Denbighshire

Excellent hotel to rest and eat

I have tried to contact weather spoons to do a complaint and also raise my concern over our incident to avoid this happening to another person, had one reply and nothing since!! Me and my partner thought we would go to this weatherspoons to have a meal, we both had the mix grill. Unfortunately by the time we went to bed i started to become seriously ill and by the morning also my partner was. We ended up very dehydrated and wasn’t able to eat for two days!! This is very concerning as we take our kids occasionally here, if they became even slightly ill like we were we would be in hospital!! The company does not seem to care over this! Please be careful with the food!!

nice and clean, all staff friendly and helpful, the red headed manager (sorry didn't get her name)was really nice and always helpful

What a gaff had the best mixed grill I’ve ever had at half ten at night on a Sunday. Cheap pints unreal food what a place.

Good food at great prices what more can you ask for

Very nice room shame about the outside works being done woke up with a builder looking at me 🤣lovely building with lots of quirky rooms to sit and eat in. Wifi didnt work.

Live the location and food and drink great place for meeting friends

I didn't stay in a hotel room as we just went in for a breakfast. Ruthin must be the most inaccessible place we (as powered wheelchair users) have ever visited. We were just about to give up on finding somewhere to eat, this Wetherspoons being the last and having large steps up into it and with no sign of any alternative entrance, when I thought we would be cheeky and have a look around the rear, which didn't look to be for the public. Sure enough they do have a very decent ramped entrance and the staff were very helpful and welcoming. Our cooked breakfasts were very good at a good price. The accessible toilet was good too, probably above average. There are some really history filled dining rooms with fire place and oak panelling which are very nice. In short, don't give up on Ruthin, there's always a good 'Spoons to visit. Thanks

Great Spoons, good food and good service. Only let down was one of the coffee machines was out of action which caused a bit of a queue. Service was helpful and friendly and food arrived quickly and was tastey and fresh

Met friends for lunchtime, nice food, good service

Good service at extremely reasonable prices, great traditional style hotel very friendly. Cheers

Didn't expect to find one here ... another cool building they own used to be a hotel . Top of high street . Not much in the town. but Gaoles looks worth a visit

We didn't stay here,we were staying at other accommodation but we called in 3 times for food,drinks and breakfast on one of the mornings.Nice place,good food,great staff.Lovely views at the back of the hotel overlooking the valley.Nice seating areas.Plenty of parking which you do need to pay for,not expensive.Food and drink very well priced as you expect from a Weatherspoons.We found it clean and so we're the toilet facilities.Well worth popping in if your in the area.We would definitely go back.

My wife and I have called here many times for breakfast or lunch.Food has always been good.We had the eggs Benedict and a traditional breakfast with tea and a latte.Everything was good except for the bacon being paper thin,but all bacon in Wetherspoons breakfasts is like this.There are steps inside everywhere,so not good if you are disabled.The parking outside here is very limited.There are about 6 spaces on a pay and display,this only allows you 45 minutes for 75 pence.

Stopped here for a drink lovely staff

A good choice for vegetarian and vegans at a low price.

House keeping was very poor stayed 2 nights the room was not checked or cleaned on any day . Windows were dirty and dust on the carpet behind the door .

Really nice Wetherspoons. Food was super quick and staff were great. Everything was fresh and hot. Nice decor.

Crazy amount of seagulls in the beer garden eating everyone's leftovers 😬Food can be hit and miss, although it's very cheap

Great affordable hotel. Poor housekeeping let's it down

Bargain price rooms, great all-in offers on food and drink. Some bargain price, good value drinks, and food. A lovely old building renovated thanks to Wetherspoons. It's one of the best spoons around.

Excellent food and service ! Would definitely recommend this place for value for money !

Good quality Spoons with hotel. Stunning location on the Square in Ruthin if you like quaint, Welsh towns. Shit parking though.

Perfect location. We stayed here as we were wedding guests in the castle. Rooms.were clean and spacious. Didn't eat in the hotel so can't comment but would definitely stay here again.

Rooms vary basic not vary clean not good for the elderly no lifts steers vary hard to take cases up to many doors on the way up

Lovely view from beer garden looking to the mountains. The service n food is great

Staff are absolutely run off their feet. The whole place (we stayed for two nights) could do with a complete cleaning from top to bottom. Tables were sticky and grubby and left cluttered from previous guests, unless you sorted it yourself. Coffee/tea machines out of order. Milk jug always empty. Our room (104) had (arguably) the worst view we’ve ever experienced staying in a Wetherspoons hotel(and we’ve stayed in many). The room itself was functional but could do with a better degree of cleaning. Noise from the other hotel guests was barely tolerable and I’m sure we contributed to that too. We didn’t complain in person to the management, as we actually thought it would be futile. Some of the staff are trying their best (you can see that)but others (bar staff especially) are just treating their job as a joke. No personal interaction with customers and very little warmth. I’ve been a pub landlord so I understand the business and how customers should be made to feel comfortable and happy in their surroundings. You don’t get that here and that is something that filters down from the management hierarchy. I asked a question of the receptionist regarding parking. His slow intake of breath and loud exhalation gave me the impression of “ good grief, not that question again “. This hotel/pub will always take money because of the tourist trade. It’s a shame that they don’t appreciate the customers.

Quick service lovely atmosphere, only downside is it is not dog friendly

Lovely place very busy on certain days and times...go in there more if I could sit outside with my well behaved dogs...but no dogs allowed!

The atmosphere at this historic building was fantastic!! The food was good and as expected.

Would of been 5 stars but the service has been slow there since it opened, the ales are good but they need more people at the bar. It's like waiting for paint to dry.

Really enjoyed our food at wetherspoon in Ruthin 😁

What can I say in the centre of Ruthin the Castle Hotel is a Wetherspoons. An absolutely beautiful building inside and out. Good food, good service lovely rooms and decor throughout great outside areas to sit in. Such good value for money as Wetherspoons is but I think this one is lovely.

Excellent location, clean tidy reasonably priced rooms. Great selection of craft beers. Highly recommended.

Wetherspoons are a lottery, but this one is great.

Called in 28/7...Parked our motorcycles in the car park...My friend had a large breakfast and I had a smaller bite.... Great brekkie and hot...had a couple of Lavazza coffee's tasty and fresh. Had our meal on the rear patio overlooking the Clwydian Hills...Great view....Excellent location...Recommended

Called in Sunday 28/7 for a coffee and breakfast....Sat on the patio area....Great breakfast..tasty and hot....enjoyed two Lazazza coffee's....Great views over the Clwyduan Hill.

Called on way back from snowdon on bikes

We had a lovely room, but had to ask for clean towels as the sign on room door was turned around after we left for the day so they didn't replenish the hot drinks either. They were extremely busy in the restaurant and bar and short staffed. Not good for the start of the summer holidays.

Very Nice, excellent food, brilliant location.

Nice breakfast which is typical of a spoons, really good price and the venue itself is very clean and visually looks great! Staff were friendly :)

Foods not good mostly cold Brackfast , service come be very bad ,no time for you , beer put in front of you , use that card machine MATE , then gone so because of the( Short messages,) that are server you have to wait , while the person that was seriously serving you us now stacking bottles or somethink alse not good

Typical Wetherspoons 😁 but toilets within walking distance 😁😁 pleasant staff. Good prices.

Popped in for a Friday afternoon lunch. Mine was fabulous. Husbands burger dry and sons fish was over done... nice building!

Fancied a night away as a couple and booked the Castle Hotel. What a little gem of a Wetherspoons, lovely room spot on service and quality food at a reasonable price along with good beer and wine. We were so chilled we never went for a walk to try other pubs in the town…. Will be definitely staying here again. 👍👍

Hotel is nice and clean. Staff are fine. The food really bad.

Good food, reasonable priced drink, fast and pleasant service, comfortable and good views.

Good food for not outrageous money. In a really good location if you're exploring Ruthin, you'll never be more than 5 minutes walk away. 'Spoons aren't highbrow so don't be expecting fancy but if you want a tasty bite without breaking the bank they tick the box. Was clean tidy and not too crowded for lunch.

Location perfect for a small town staff all very happy 😊

The staff do nothing about the loud bad mouthed group sat it the fire place today 30/6/24 from 11 15am onwards. When their are kids about & some of the staff know the group being rude and dirty mouthed

Lovely and interesting old building. Plenty of space. A very wide menu at great prices. Parking at the back (pay). Staff were friendly and quick. Food was absolutely fine and it came quickly despite warnings of a long wait. The usual tables not cleared or wiped down however it was Father's Day. Coffee was fine and drink as much as you want. The hotel is located in the centre of the town.

Large spacious bedroom although decor is getting a bit tired. Clean and comfortable easy friendly check in. Excellent pub and food. Good view of the square.

Just popped in for a quick drink, we were served quickly by keen helpful staff , the prices were good, the surroundings were lovely, toilets clean and tidy and the garden area was nice and a good size. We didn't have any food but the menu looked nice and reasonably priced.

Normal spoons for beer and great sitting area for views of the hills.

Brilliant prices but dirty uncleared tables and glasses. We had to ask a member of staff to clean our table which he was happy to do. Within the same room there were several tables in the same condition that were simply left!

Great Spoons in the centre of a beautiful town!

Nice little on site pub, shame the prices are such a rip off.....£6.30 for a can of Guinness

We love the castle,come 3/4 times a year,great ambience fab rooms,delightful lady on reception we usually see. Ruthin is a lovely place to visit. We always go across the square to the wine vaults, so friendly always chat to the locals.

Amazing hotel in a lovely town. Very good price and the food was really good. Totally recommended !!!!!

Often meet up with friend for a lunch/coffee, on recent months they have a few New faces/staff now working here… I have had to now write a review about poor hygiene from one member of New staff! This is the second time I have witnessed from same young girl with long dark blonde hair and round baby face! Twice in ladies toilets whilst I were also in there washing my hands, she has left from using the toilets and not washed her hands! This same girl is waiting on tables as not old enough to serve behind bar yet! Has put myself and friend off from eating here again. Just gross! My friend and I panicked at very thought that is she also in kitchen helping assemble the dishes? Even if not? It is still not good enough to handle the plates and cutlery or anything in the hospitality industry.

Went to Wetherspoons in Ruthin for lunch, terrible. I had the veggie all day brunch. The ‘fried ‘ egg was cooked to within an ich of its life, it was like rubber with a very hard yolk, the veggie sausages were hard and the chips had no taste at all. The food was tepid. No one came to ask if the food was all right, the table had not been cleaned, the hot chocolate from the machine was very weak. I have stated in the past I would not frequent these pubs again but this time I really mean it. The prices now are not that cheap so I expect better.

Loved this location. I found the staff very friendly.been back twice

There was a really moody girl but other then her it was a great experience

Visited this pub today and I'm glad I did.. a lovely pub with an exceptional view of the mountains. The food looks good I didn't try but I will.. the beer garden, very clean and welcoming..5 stars no problem..

One of the best wetherspoons I've been to and I've been to about 200 of them

This is a place of give and take: It's a lovely old building - so it squeaks and creaks (quite a lot of steps too) You're obviously above a Spoons so its great for food and drinks - there's some pub noise Great price - I had a single bed and a fairly tight shower. It's in a beautiful town that's well worth a wander about and great location for exploring Wales. Staff always good and bargain evening meal, drinks and breakfast. Will be back 👍

We went for lunch. Lovely and clean, service was excellent 👍

Fantastic ! Fab selection of beer wine and spirits.. cheap ! Food was great and staff were so busy but still sweved quickly efficiently and with a smile... We will be back !

Helpful and friendly staff. A nice place to eat with different dining areas. Usual Wetherspoon's fayre and well cooked (which makes a difference)

Nice breakfast.... Hash browns raw!! 🤔lots of staff but not paying attention 😕

We always find a Wetherspoons on our travels. I had the hot chocolate which is an amazing £1.59 and you can just keep getting refills. How this makes them money I don’t know. We didn’t eat as a bit early but we sat outside where the views were amazing. Wales is so beautiful and just over an hour from where we live in Manchester. Will definitely recommend. I liked the story of the owners back in the 1800’s Cornelius, interesting.

Great ales, very friendly staff and an amazing view from the beer garden!

We were hoping for a nice relaxing evening. A nice meal and an early night as we had both had a very long day. Unfortunately it was not to be. ROOM 105 was very cold. We couldn’t be moved to another room as the hotel was full. The toilet seat was very loose but was fixed very quickly. Then I used the toilet and it wouldn’t stop flushing. I went down to the hotel and a member of staff came up to look. Unfortunately she had no tools and was unable to fix it. A plumber was called. We heard nothing for over an hour. No updates were given. And I sat with my coat on in the cold room. We rang for an update at 8pm. We were told the plumber wouldn’t be there until 9:30pm. He eventually arrived at 9:40. He tried to fix it but parts were needed so we were left with an unusable loo. How on earth he could see in the extremely poorly lit bathroom I don't know. As I said previously No other rooms were available so we were stuck in a cold room with no working loo. By the time the plumber left it was getting very late (so much for our early night). All through the night a gate or door was banging outside. (So much for a relaxing evening). In the morning I opened the broken curtains, they were not connected to the rail, only to find the reason the room was SO cold was a huge gap in the sash window. This was also the cause of knocking all night!! Unfortunately a small amount of red wine was spilled in the room on the sheet and mattress protector. I can buy a mattress protector for less than £10. Or, here’s a novel idea - wash it!! After all the clue is in the name! Or claim on your insurance. I am sure you have insurance don’t you? We were told when we complained that we would be refunded the cost of the room. They have now reneged on this due to the spillage. It had taken several calls from us to get to this point. The gap in the sash window was so big that I could slide the Wetherspoons magazine into it with ease. I have a video.

Very nice wetherspoons to visit locals very friendly service on food was good. Food was excellent 😁😀👍

Worst place I have ever eaten in my life. The worst service- rude, obnoxious and hungover. Food disgusting- cold, bland and flavourless. My son asked for some mayonnaise and the waiter said to ‘get it yourself’ - hope it closes down soon- massive disgrace to be part of wethwrspoons

Went for meal on Thursday evening. Was told there would be half hour wait for food, finally arrived 1 hour and 15 minutes later, mine was actually nice,my husbands burger was inedible, could have used the burger as a hockey puck was so hard. Man next to us had what was meant to be a steak, it looked like a piece of Victorian shoe leather, he asked to see manager to be told no he's busy. My husband took his food back and asked for refund, the plate was taken from him and he was told "if you can't see we're busy,go somewhere else". Definitely one to avoid if more than 4 people are in the dining room as clearly the kitchen can't cope,felt sorry for some of the staff as clearly not their fault and were rushed off their feet, however others were outright rude and should not be in the hospitality industry

Great views from the town square. Staff busy but gave good service. Tables soon cleared with cheery smiles.

Fabulous location, Castle Square. Wine cellar seating amongst the myriad of cosy rooms,all Wetherspoons special decoration and attention to detail. The staff are helpful and pleasant.We shall return and spend a couple of nights stay to explore and sample the area.Thank you.

Lovely old building and must be one of the best settings for any wetherspoons in UK. Feels upmarket and more of a restaurant feel than a bar. Prices of a pint are excellent, although service can be too slow when busy. But sat outside on a summers evening, sipping a cold pint or a bite to eat and gazing out at the mountains orange glow, as the sun sets .....well you will feel like a King ( or Queen! )

This is my local Wetherspoons and I’ve been going for years, this morning was by far the worst I’ve seen it! Cold food being brought out, poor girl on the bar running round the place trying to make things right and serve everyone, food sent back took another 25 minutes to come back out! Food was still only just warm! Someone get in and sort it out fast!

Came here after prom dress shopping, the meal was lovely although the pudding we had apple crumble had a lot of cinnamon on so a little over powering

Great view from the back. Nice old building. Cheap drinks

Fantastic meal . excellent food and service. Best fish and cips ever Well worth the visit whilst staying at Ruthin Castle

Called in for a late lunch after a meeting. The bearded male barman waiter looked dirty and unkept. I asked for a phone charger and he rudely explained that they were short staff with an attitude. The restaurant was Not at all busy as it was around 1.45pm mid week. He was rude and challenged me when I gave feedback quietly about the poor Cesare salad which was bland, small and overpriced and looked at me with attitude once again leaving me uncomfortable.

We visited for a meal as a family a rare occasion as my 18 year old so is away a lot in the armed forces,we found a table and sat down to order with no issues.My partner used the app to order our food and drinks.When the drinks were brought over there was an issue as my son didn’t have ID working in retail I understand this is a problem what I did have a problem with was the wrong drink being removed without being asked by a member of staff that I was later told was management without an offer to replace with a soft drink.We were then watched for ten minutes by two staff members one of which being the lady mentioned above only to be told then we had 15 minutes to eat and leave …our food had still not arrived.I asked for a refund as we didn’t want to be rushed which I was told they couldn’t do.I understand small children not being allowed to be in bars at nine in the evening what I dont get or appreciate is spending over £50 to be told to leave especially as there was no signs and it didn’t say anywhere in the restaurant or on the menu that people THEY believe are under 18 have to be out by 9.30pm.Wont be returning as they ruined what was supposed to be a rare and enjoyable family evening.

Like a maze in there. Good service, just a bit grubby at times

Never been so annoyed, we are staying with our friend in Graigfechan and went into Ruthin to get some lunch, we went into Wetherspoons Ruthin promptly order our drinks and food, we were asked by the bar staff where we seated I replied outside at the back, as we are with our dog person relied sorry if the manager sees you with a dog HE WILL THROW YOU OUT, no polite he will ask to leave, so don’t ever go to Wetherspoons in Ruthin with your best furry friend definite No from me

Nice Pub. Always like a good Wetherspoon

Alright fish and chips, good ale.

Cold,dark, had steak on mothers day ,steak foul,pepper sauce foul ,chips are chips frozen, no side salad or tomatoes mushrooms,peas ect .totally disapointed wont go again for food.

Great pub if your white and welsh ive been attacked and seen the same gent in the next day, not to friendly to the more diverse human beings if you get me.

Very nice food but not disabled friendly that I could see. Shame that the staff didn't come to the table to take the order.

I’ts a very cold place. Turn the bloody heating on! It’s 1 degree outside and not much warmer inside. Everyone has coats and hats on 😂

Enjoyed a lovely stay at The Castle, Ruthin. Room was clean, spacious and warm. Breakfast was tasty A lovely girl called Rachel, asked me if we enjoyed or stay ,which was thoughtful and kind . Thank you We definitely stay again

The food was terrible, even though it was cheap it was horrible.

Room a little smaller than other Wetherspoon hotels I've stayed in. Not enough storage in room and not enough shelving/towel racks in bathroom. Awful smell (sewerage) in room on the first night. On the plus side, lovely view from room and comfortable bed.

Staff are great but seemed thin on the ground. The room was nice and reasonably priced. However, poor sound insulation, a window that didn’t quite close, and noisy clientele ( tv blasting so loudly I knew exactly what they were watching and what they thought of it😵‍💫) means that I was awake until 2 am and then woken again at about 6 by a noisy delivery truck in the street outside. No parking for the hotel but you can use the car park in market street.

Lovely location, with gorgeous views of the Clwyd Range and surrounding area. The hotel itself is an old house with winding uneven passages! Rooms are nice with everything you could want. Usual good food and ale

Very dark inside a little bit disappointed

Great place to eat and hang out with friends