J&B's Cafe in Cheshire West and Chester

Just a quick thank you to Belle who resolved an issue I had with my drive-through order in such a helpful way. Great attitude, great service.

Lovely spacious and clean cafe, found a tray, cutlery etc easily, all stored neatly and immaculate. Stood for ages trying to find any staff to serve me - I could hear them chatting and laughing but couldn’t see anyone. Eventually got served by a lovely member of staff and received my food quickly. Chips were lovely, gravy was as thin as dishwater and the sausages so dry and chewy I wrapped them in a napkin for my dog later ! Needed a lot of salt and vinegar to cheer that meal up - I was that hungry I was feeling faint, otherwise I’d have sent it back. You have to ask for vinegar, it’s not left out to use ??. Possibly the hot food is left out too long and dries out. No plans to visit again…..

Ordered online pizza was delivered very fast and politely . Unfortunately there was an error on the order when getting back in touch with the store and pointing out the error was told by Reece not there problem get in touch with head office.when I pointed out that that was not good customer care and quite the opposite to the companies mission statement or official line on customer care his answer was not there fault just ring head office. So though we don't eat out very often I can guarantee when we do it will never be in a dominoes very poor customer care. I've given them 1 star because it doesn't allow you to give zero

we have had a few days staying in the hotel on site, wanted something different for breakfast there's not really much to choose from there and then we decided to try here the food was hot and was delivered to the table, it was expensive for what we actually had but cooked well and enjoyable the coffee was the best one I had in days so much better than McDonalds one and costa the man who served us was so pleasant and chatty he was brilliant made us feel really welcome and couldn't enough for us