Jade Palace Cantonese Restaurant in Pendle

Disappointing food . Overly long wait times .

Fabulous food, good customer service.

This was absolutely vile and ended up in the bin. The flavours were disgusting. Nothing like used to be. What a waste of money. Also dripping in grease. After all these years I can say for sure I won't ever be returning. I feel sick

Excellent tasty meals with a reasonable vegetarian choice (better than on their website). Great service and good for children

Visited this afternoon and all of the food was exceptional especially the salt and pepper tiger king prawns. Massive thanks to Cindy excellent service with a smile as always

Great place to visit for a sit down Chinese meal! Staff are lovely. The food was very tasty and always a good atmosphere in the restaurant!

My wife and I are a professional couple with deep travel and restaurant experience. We do not relate at all to earlier reviews of this year. Their alleged experience certainly was not ours nor, we would reasonably guess, the experience of those in a packed restaurant. The food was excellent tasty, imaginative and well presented. The service was attentive, went at our pace and with lovely smiles. The restaurant welcoming and thoughtfully decorated. We just wish we lived nearer! Highly recommend!

Food was actually lovely but the staff are frosty the women are awful and do not deserve your custom Steve who’s been there years is lovely but they treat him like a slave The new manager is up his own butt! Got charged for a carling which was sent back because it smelt of eggs And got charged for special fried rice which I never ordered Payed the £70 and left because the wait for food was that long I just wanted to get home Won’t be going back Gave it another go after the last experience 12 months ago Far better places to spend your money

Love this restaurant & travel 45 minutes just to eat here. The service is lovely, always very friendly! The food is delicious; especially the beef spring rolls. Can't wait to come back.

I am sorry to say the food is terrible 34 pounds didn't enjoy it one bthers it will not be goin again there's nothin tasty at all bever again will.i go there

We came in for our first visit from Skipton last night. The whole experience was absolutely outstanding. We couldn't believe a Chinese restaurant of this standard was in Earby. The starters are incredibly well presented and perfectly seasoned. Highly recommend the salt and pepper baby corn. The mains and rice were also great. Very generous portions. The Chinese lager on draught was creamy and probably one of the top three I've ever had. To top things off, the service couldn't have been better. We look forward to coming back and strongly recommend you order from the banquet menu. Terrific value.

The best salt and pepper chicken, we've ever had and lovely staff, they even know who we are now.

This was my first visit to Jade Palace. My first impressions, I found it to be very nice inside cosy and comfortable. The restaurant is very well laid out with plenty of space between the tables. The decor is really nice and the staff very pleasant. We were served by Lin and Steve who were great. Really accommodating and made sure our visit was memorable of which it was. The food was piping hot and and served quickly. Each dish was lovingly presented and delicious. Although the restaurant was only partly full on a Tuesday evening the atmosphere was very nice. I will certainly be visiting again. This ranks as one of my favourite restaurants locally. An all rounder and good value for money.

Food was so overpriced and below average! Don’t waste your money and time!

Veru busy but it was Mothets day. Quick service, they food was above average.

This is by far the worst meal out experience I’ve had in my life which has driven me to leave this review as soon as we left sitting in my car. They took other people’s orders before ours and totally forgot us, waitress was getting frustrated at us when we asked questions to do with the menu (also didn’t make eye contact but just huffed and puffed, they brought us a number of wrong dishes that they later changed and my sons dish happened to be wrong that I realised halfway through him eating it. Steve (their waiter and a very nice man) acknowledged it was wrong and said it would be knocked off the bill, the man at the bar along with the female waitress who took our order proceeded to literally shout at me because we notified them about that dish at the end. To start with, she said it was right until she checked with the kitchen, but still she wouldn’t apologise. Never have I felt that disrespected and verbal aggression towards be by restaurant workers. Even 2 other tables next to us told my wife that the service had been terrible. And just to top it off, mine and my wife’s dishes had no flavour whatsoever! Avoid this place, it’s expensive and you’d get a better meal and service at your local takeaway. Photo is the dish they tried to tell us was ‘house hot & spicy chicken wings’, when Steve (their nice waiter) clearly told us that it was their ‘house Cantonese wings’! I know Chinese, and this dish was clearly Cantonese sauce!

This is by far the worst meal out experience I’ve had in my life which has driven me to leave this review as soon as we left sitting in my car. They took other people’s orders before ours and totally forgot us, waitress was getting frustrated at us when we asked questions to do with the menu (also didn’t make eye contact but just huffed and puffed), they brought us a number of wrong dishes that they later changed and my sons dish happened to be wrong that I realised halfway through him eating it. Steve (their waiter and a very nice man) acknowledged it was wrong and said it would be knocked off the bill, the man at the bar along with the female waitress who took our order proceeded to literally shout at me because we notified them about that dish at the end. To start with, she said it was right until she checked with the kitchen, but still she wouldn’t apologise. Never have I felt that disrespected and verbal aggression towards me by restaurant workers. Even 2 other tables next to us told my wife that the service had been terrible. And just to top it off, mine and my wife’s dishes had no flavour whatsoever! Avoid this place, it’s expensive and you’d get a better meal and service at your local takeaway.

Been tonight wow it was amazing food thank you

Went for a valentines evening meal, food was lovely, staff friendly and a good atmosphere. Had the chicken in blackbean sauce with rice.

I had take away and had a pleasant meal

As always, food and service fantastic. Always made to feel welcome.

Staff always prompt and helpful with great food most of the time

This place is absolutely fantastic. Leave plenty of room in your stomach, visit this place and get yourself a banquet with plenty of starters. Fantastic food and experience all round, and I don’t even like Chinese food that match. Couldn’t recommend this restaurant enough, absolutely brilliant.

Brill food as normal and lovely freindly service especially from steve the star man

This is the very best Chinese restaurant for miles around! The food is exceptional. The chef is very skilled and experienced. They are a great place to go for any celebration or group outing. They always make a special fuss of a birthday boy or girl!!! I highly recommend you try this. You won't regret it! We return again and again!

A little gem, excellent service and food great.

Very good food amazing service too

The food was tasty and excellent choices value for money great service.

Went to this restaurant for the second time on a Sunday evening.it was very busy and we hadn’t booked a table but they managed to squeeze us in.the food was excellent as was the service,would recommend the hot and sour soup and the salt and chilli ribs.we will definitely visit again next time in the area but next time will reserve a table.

Very good service and a great food.

Not had a Chinese for months was recommended this place, unfortunately I chose the the wrong thing chicken chow mein The chicken was slimy and tasteless, noodles was ok though

Staff were lovely , food was good best Chinese I have had in Lancashire

Very disappointing food for the price. Well over £200 for a banquet for six people including drinks. Soup and ribs were good, spring rolls very unusual containing just minced lamb. All main courses were very bland and tasted the same with the exception of the sweet and sour which was ok. Desert consisted of a slice of melon each. They do not do any alcohol free beers so if you’re not drinking it’s coke, lemonade, water, or j2o. Coffee is limited to instant, no espresso or anything else. I feel they would do better to have a much smaller menu than the many dozens of main courses on offer. Maybe a much smaller choice of proper Chinese food. Overall, very disappointing and not up to the standard of food they used to serve. Sadly we will not be returning.

Great food, delicious as always, great value for money always friendly and helpful staff

Excellent Chinese restaurant, great food , nice staff , not too expensive, with a good atmosphere about the place , nothing is too much trouble, established many years ago 30 + well worth a visit if you like chinese or Cantonese cuisine 👍

Always lovely food and service. Wish they delivered 😋

Nice food and very friendly staff

Lovely tasty food. My favorite place

The food never changes quality my favourite go to restaurant 😋

Visited tonight for a family members birthday. When asked about gluten free options, we were told to nip over to Co-Op. Awful customer service and made the individual family member feel isolated for having different dietary requirements. Won’t be returning.

Real sad to see that no dietary restrictions are catered for in this restaurant . .. In this day and age we should be seeing more restaurants supporting gluten free choices and not telling the customer to go to the local co-op for food!!. Spoilt what should have been a lovely family day.

Really nice sit in restaurant with large and varied menu. Excellent Quality and Value

The starters were good although a bit greasy. Shame about BOILED CHICKEN in my Cantonese sauce,it was awful!! Won't go again.

We went as a party of 9 for my daughter's 13th birthday and the staff could not have done more to make her feel special. They made such a fuss of her and sang to her. We could take in our own cake and everyone showed a genuine interest in the design with her. Can't recommend Jade Palace enough, thank you so much for your efforts xx

Great food well spiced can be expensive but portions are enough for 2.

We went Mother's Day , with my mum, Keith and me, they were very friendly and helpful

Absolutely beautiful food and kind staff

Lovely food Lovely company great staff

Food was really nice and the majority of the staff were really nice and polite. However the young English boy was rude and made jokes about my partner's vegetarianism, this one member of staff let the whole restaurant down with these comments and as a member of the service industry should be better. The decor inside in the main restaurant is lovely but the men's toilets could do with a rework, broken door on the cubical.

Superb food and customer service

Had an excellent meal last night highly recommended

Brilliant could not fault anything can not wait for the next visit

A noisy large restaurant that was well lit and lacked atmosphere, sadly, and a shame as it was an anniversary meal. The food my partner received was enjoyed by him, however, mine was very dry and l need a pint of water to swallow the food. I should have complained and sent it back, but l just sat and wanted to cry as this had been a treat paid for by my partner. Such a shame. We won't be going again.

Good food , service wasn't great unfortunately

Fantastic food the flavours are amazing warm friendly welcome and 5 🌟 service. highly recommended from me

Amazing as always. Unreal food and amazing staff

First class service with a great meal

Brilliant. Food and service excellent

Best Chinese I've ever had. Was on honeymoon in Clitheroe and decided to have a drive here, we had the banquet with crispy shredded beef and it was amazing

Very pleased with the service and top class food Brilliant 👍😊

Excellent food and a lovely restaurant with great staff.

Got a takeaway last night because our usual takeaway was closed. Never again! Greasy chicken wings and watery curry..

Very VERY ill after eating here, which was unexpected as food seemed nice, cooked well and hot. Gutted to find it only had a 2 hygiene rating.

Lovely food and super staff don't miss out

Everyone tells me this place is great?! It's old and dated but clean enough. The food was just OK. No better than the cheaper takeaway down the road. No complementary extras like prawn crackers or a nice sauce to dip the starters into... Not a great first impression

Another lovely meal at Jade Palace. Best Chinese in the area. Can't rate high enough.

Had a meal last night (6/7/21),with some mates for a catch up. Great food and great service. Not been for over ten years. Still very very good.

Absolutely amazing service and amazing food. Will Absolutely be going again!!

Very welcoming, masks in place and hand sanitiser, there was however a group of people at one table who were extremely loud and this was only at 6pm, so god knows how much louder they would have got after a few more drinks, food was lovely and the service was excellent, only downfall is that they did not ask the table to quieten down..

Great freandly atmosphere nice freandly staff Great food

1st time Service good Food great and big plates Thanks

Excellent menu . Fresh and tasty with excellent service

Absolutely lovely food, the salt and pepper chicken, I’ve never tasted anything as delicious! Wish I knew the recipe, could live off it. Always made to feel welcome by such friendly staff. Would highly recommend.

Welcoming place, food is always spot on, lovely atmosphere

Excellent service and excellent service

Visited twice during August 2020 having never been before - once as a party of 5 + baby and second time as a couple. The Government scheme was in place on both occasions so it was extremely busy. On both occasions the table was booked 2 and 4 weeks in advance. On both occasions, service was terrible. First visit - 2 hours between the starter and main. Second visit - 2 hours before prawn crackers even arrived with tables that had arrived after us being served and exited before we had eaten a crumb. Don't get me wrong the value for money is amazing and the food is top quality but don't go on a empty stomach! Also, don't expect any Covid-19 adjustments - the restaurant sat people like sardines and only some staff wore masks and gloves

We come here fairly often and the place is usually packed out! We also get a takeaway every fortnight too. The salt and pepper chicken is great. My favourite dish is the chilli chicken sizzler, it’s great too! One of, if not the best Chinese restaurant about.

Amazing food and we'll quick service

Excellent food. Excellent cheerful service. Nothing more needs saying. Well recommended.

Great service and friendly staff, decided to give them a try on the Eat out to help out scheme. Food was marvellous and my family will definitely be going again.

No social distancing at all . Packed out to maximum capacity and I suspect even more tables have been added to accommodate ‘eat out to help out’.No track and trace . Usual menus passed from table to table , without being sanitised. Felt very unsafe and being warm with little ventilation I can only describe it as a COVID Hotspot.I don’t know how they’ve got away with this. Absolutely no regard for customer safety whatsoever.

Fabulous variety of excellent Chinese food. Great staff. Loved it.

Ate here last night with family on the Government eat out scheme. The place was packed to the rafters on the hottest night of the year with signs saying social distancing in place. What a joke! Every table was full with not even a foot between them. There was no track and trace system in place and the service was a shambles. The very slim waitresses were struggling to get through and serve the drinks, we felt so sorry for them. It was horrendous and a very frightening experience. If we hadn't been in a group my husband and I would have walked out. Have to say, the food was delicious and the young waitresses lovely but will not be going again after being in lockdown for so long and then having to endure such a packed, confined space.

Lovely entrees, very good mains. The beer was cold. Great value. The service was prompt. Plenty of on street parking. Will definitely be coming back.

Surprisingly got straight through with phone order, although I wish that we hadn't. Portion size larger than I remembered but the quality was poor, chewy and fatty processed chicken. Won't be returning any time soon!

Wouldnt bother even trying, theres 3 adults in this house hold and we tried ringing over 304 times all together in the last few hours and no answer. Wont even bother trying again

Lovely restaurant for couples and family.

I came to JP for a friend's 40th, there was 30 of us so you would expect that they would ask for a preorder beforehand. But they didn't when my friend booked - people. 30-odd of us all squashed in right next to the wall so people sat in the middle couldn't get out to go to the loo or get a drink! Not ideal. What also wasn't great was members of staff arguing with eachother in front of customers, because of younger and less experienced waiters messing quite a few of our parties orders up. Some people who hadn't ordered a banquet were waiting over 2 hours for food! On a more positive note, my partner and I shared banquet E and all the food was delicious, our favourite dish being the duck pancakes. It was good value for money too.I would return again with my partner or as a small group but wouldn't recommend anyone booking here with more than 10 people.

Its years since I've been to the Jade palace,and its changed ownership since my last visit.We were a party of 8,who had pre booked,we were served quickly and efficiently by an English waiter,who was very friendly,and our starters arrived also quickly,we had ordered our drinks at the bar,we all had the same starter of salt and pepper chicken,which was very nice,mains we also served quickly, and with plenty of rice and noodles as we had asked for enough for all 8 of us,with out having a portion each,the meal was very enjoyable,and nobody left any,which is always a good sign.The only problem I had is that they cannot guarantee that there will be no allergens present in the food,but it does state this on the menu,and to ask for more information.Overall a very enjoyable evening,and we will definitely go again.

Absolutely amazing place to eat, the atmosphere and people there are superb, one thing that let it down, fillet steak, didn't taste how I remembered, was it fillet steak or a cheaper cut made out like it??? Otherwise amazing!!!

Great grub. Not silly expencive either. Choice of "banquets" with swaps permissable are filling and tasty. Drinks expencive as always at these places. I've been told staff do not get your tips.

always good service..and prices

Great Food but a Service could be faster

I am shocked it has only two stars I have myself and many friends eaten here for years the welcome and warmth are wonderfully food Outstanding anyone who doesn't find the food and service enjoyable should stay at home

Their food is fantastic but unfortunately they cannot cope when they're busy, several times i've seen people get up and leave because they've been waiting 45minutes or more for food. And to be told at 7pm i cant order food because they're busy is poor

Best food and staff ever.love this place.xx

First visit to this restaurant but I'm certain it won't be the last. Very clean, inviting and attentive staff. Premises are clean, nicely decorated and comfy. Food deserves it's 4 stars and is bordering on 5 stars. Lovely chose of menu's with a wide selection of food. Very quick service but no rush to order or indeed to have the next course served straight away.

Food was lush and the atmosphere was great

Absolutely amazing and tasty food. Service is a little slow at times but worth the wait.

At 14 when asked, what do you want for a treat he always asks for a chinese meal. This was the first time to the Jade Palace and we were not disappointed.We started with Peking Duck with pancakes and KenDo Ribs both really well cooked and presented. We then had a mixture of mains with rices to share and had very little left to take home, a very enjoyable evening and one we will be repeating in the near future. Staff were friendly and knowledgeable about the dishes available.