Jade Palace in Edinburgh, City of

After been one of the best Chinese for years this place is finished

Very brilliant food loved the hospitality. I will be ordering from here every weekend for sure💋

Delivery was an hour and a half. The man on the phone was extremely ignorant and the food was terrible. No flavour in any dish and half was stone cold

The food was so cold not the same owner bad service and I would recommend never to go here as they don’t answer there phones took my money and food shocking been going here for years but not the same so bad keep away

This must be the worst food I have ever eaten we have been eating here for years but it must have changed owners because this is so bad and we paid lots and it was over a hour and a half later don’t use these so bad

Very rude staff ordered food they said it got delivered never appeared argues with me even though had ring door bell asked for refund or another order hung phone on me then refused to pick the phone up for rest of the night

Jade Palace has been my local Chinese for years. Don't know if it's new owners or change in kitchen staff but the takeaway I got recently was awful.

Portion sizes are ridiculously small for what you’re paying for it. No spice in the salt n chilli chicken atall Curry sauce bland Honey chicken soggy and bland

Orderd from here about 5 pm food come was like mush chi ken was soaking like rubber asked for a dry chicken chow main horribble chips were hard in the middle and orderd beef in black bean sauce and rice rice was missing g and took nearly an hour it wouldn't give it to my dog waste.of 45 bucks come shocking food

Worst Chinese in Edinburgh in my opinion food was horrible it took over an hour and a half to eventually arrive everything was cold and when I tried to call back the manager whoever is on the phone was shocking and attitudes were stinking definitely won’t ever go back again should be taken this much further

Update: This place must have changed ownership because the food just isn’t great. It used to be my go to Chinese takeaway but not anymore. Delivery time isn’t always the fastest, but the food is worth the wait!

Please change the chef s back. This used to be an amazing chinese take out. An institution. Last thing I ordered I kept very basic to give it a second go and the won ton soup was so salty I couldn’t eat it. The quality of the ingredients seems poor and the taste is just off in all the dishes . Such a shame as service is good and the take away comes on time and it’s local but sadly wouldn’t order from here anymore. Family has said the same :-(

Very poor quality food. 😢 it's been a few years since I had takeaway food from Jade Palace. It used to be the best food, now it must be the worst.

Disgusting food looked uncooked chicken looked pale no ingredients in the dishes and cold on delivery avoid at all costs shocker 🤢

They use to be one of the best Chinese restaurants,right now it’s absolutely disgusting. No idea what’s happening with this place. They definitely have to change kitchen staff.

Just had an order and I have to say it’s the most disgusting food I have ever ordered from a Chinese takeaway. The wonton soup was hard and not defrosted properly. Prawn crackers were fusty and totally awful. My chips and noodles were so greasy. A total waste of nearly £20.

I got a standard chicken curry with fried rice. Having placed my order by phone, I was advised it would be ready in 10 minutes and fair enough it was. The service was acceptable. Nice smile and polite ( I like to be very honest in my reviews) Sadly that was the only good part of my experience. The meal was colder than Rishi Sunaks dead eye smile. The cube shaped chicken was tasteless and the curry sauce was like montezuma's revenge(google the meaning if you want) The food ended in my back garden for the local fox. If you are a fox lover I apologise. If you happen to be the fox and are reading this, I will pay for the vet. With all honesty, I would avoid this establishment.

Took a random decision to try this Chinese takeaway this evening - it was great. Efficient and friendly service and a very enjoyable meal. I'll definitely be back.

The only Chinese we go to. Food is perfect every time and so quick too.

Excellent service, food has improved would recommend to anyone

First time trying this place today. Was super happy with the food but its a bit pricey. Lemon chicken was good but the salt and pepper chicken was class. Guy at the counter really nice too.

Another lovely meal delivered fast and hot👍 spice salt & chilli prawns with fried rice and a side portion of sweet and sour sauce - delicious and hubby wolfed down his char siu Really lovely food, thankyou

The spring rolls and sweet and sour sauce best I’ve had staff are 1st class always friendly best Chinese I’ve found

Just had extra hot chicken curry ,food was great just the way I like it also salt and chilli chicken , and curry sauce the curry sauce was a bit sweet but enjoyed it would certainly go back

I know this Chinese is a good place to eat and is known to, but unfortunately I ordered my Boxing Day dinner at 18:15 and my food has still not arrived. I called again at 19:22 to be told my food is just cooking and it will be a further 15 minutes. it’s not 20:00pm and my food has still not arrived!. I’ve not even been contacted or anything about my order. We have now had to eat something else as it’s been almost 2 hours to say I’m disappointed is an understatement.

Best take away for Chinese fiid at the southside- menu is vast with meal deals, set meals and specials ie chili and salt munchies box for £15 is my favourite (photo attached) you get a huge deep filled box of salt n chili chips, Ribs, chicken wings, in batter. Popcorn style, spring roll and 2 sauces. It could easily feed 2 adults and some children or 4 adults. The rest of the menu has plenty of vegan and vegetarian options - there's even a whole brocoli section for every dish. ALL potential allergy info clearly marked. Along with spice level. Desserts and juice etc also here. The shop is immaculate. Staff are friendly and service is quick. Delivery is reasonable. Highly recommended!

We been scammed and they will scam other people so don’t buy there food and they have stolen money and their drivers are liars as when questioned about the delivery she got everything wrong we have been really good customer and average Between 2-300 pound per month she stood on the other side of the phone and called me a liar if want scammed chose this place

Got another meal from here last night, and again it didn’t fail to disappoint. This is now my new regular place to get my Chinese food from ……

Waited over 90 mins for order on a Sunday evening, food was cold on arrival and forgot drinks, food/delivery is a hit or miss!

They cant explain wrong order and hang up when you try to rectify order . Very rude and unhelpful..

Good service, friendly and tasty.

Food was exceptional, tasty, arrived quickly and the delivery guy was very nice. you will’ll get how you want !!❤️

Great service and speedy delivery. Food was superb 👌🏼

Food was delivered on time and cooked exactly how I like it. Will order again.

Eat Chinese a lot and this is probably one of the best I have tried. Front counter staff was really helpful too.

Food was exceptional, tasty, arrived quickly and the delivery guy was very nice. 100% improvement on the old Jade Palace - well done guys

Clean and tidy Chinese takeaway ever been. Singapore noodles and chicken curry was best.

New management since we last ordered, gone from 5 starts to 1. The crispy chill beef was a stodgy mush that had clearly been sitting for ages, not even remotely crispy, and we weren't sure it was even safe to eat (in person collection at the time they told us to collect, so not a delivery delay). They also managed to serve us the only prawn crackers I've ever had that tasted stale. The fried rice has also been clearly sitting in it's tub for a long time with a dark brown later on top, and what I sampled didn't taste right. We decided to bin the whole meal and order a new one from elsewhere.

I don't know what is happening with that place :( We've been their clients from years and are really disappointed. Last few times- they delivered wrong food, portions are smaller& more expensive. What I've received today it's just disgusting! Lemon chicken- breading falls off the chicken, I've never seen those dishes so burnt and greasy as today! Sauce taste like pure concentrate from the jar. Garlic chicken - few pieces of chicken with full box of onions in weird sweet sauce nothing like before... Cheng bau- finally good meet but different sauce added this time. Definitely not this one which they were always using before.... :( Time to find better place.

This is exactly what one would expect from a Chinese takeaway place. It’s quick, the food is tasty (but of course it’s not Michelin star type of venue) and it’s cheap. Not fancy, just a solid establishment

1.5 hours late, customer service nil and they hung up on me. Avoid

Prices keep increasing, portions smaller, wrong food sent two weeks in a row, barely any flavour on the salt n chilli chicken and chips, rice stodgy and curry not nice. Been a customer here for years, but unfortunately not any more, not only us but other family and friends won't be using it anymore, as they have the same experience.

Food disgusting ,arrived late ,ordered deep fried chilli beef ,came like a lump of glue 🤢 Kung po chicken ... One cashew nut! So greasy Will not use this take out again .. bogging !

We have been ordering from here for years but never again, tonight's order was disappointing, tasteless curry, chicken and black bean with no black bean and strange tasteless sauce with chicken so disgusting I couldn't eat it, and juice missing.

Simple Chinese takeout at a good price (half the price of the inferior Chinese restaurant nearby (Kwok)). The sweet and sour pork was good. The duck dish was good however the duck was overcooked. Service is very good. Run by a nice lady from Chengdu.

Worst chicken curry that I have ever tasted, asked for extra hot and got a sweet runny sauce which was disgusting, fried rice was horrible as well. Avoid at all costd

I ordered a delivery which appeared was 2 hours late and had missing chips (but they sent the sauce for the chips). I called after an hour to find out what was going on and the woman on the phone just said "oh..." It was clear that they had simply forgot about the order. There were no apologies, just a "it'll be with you soon." When it finally arrived it was very poorly thrown together and the rice was burnt. This is one place I will definitely avoid.

I have always enjoyed my food from Jade Palace but tonight's meal had no spice or taste it was blan

My meal last night was literally the worst thing I have ever eaten. 4 different meals with the same think, dark unidentifiable sauce....the salt and chilli prawns were probably frozen, the batter was certainly not fresh....probably better to call it cardboard. I should have realised when I went in and my feet were sticking to the floor. Bad mistake.

Ordered chicken curry from here the other night the curry had no texture what so ever it was like water no flavour absolutely awful worst curry iv ever had delivered not even worth 1 star

The place should be closed, I advised them of a serious nut allergy. Got the food home and found that I had been given 2 meals both containing nuts.

Only down the road from me, over an hour later and horrible, stone cold. Straight into the bin, £20 wasted.

We I ordered a takeaway on Tuesday form this Chinese restaurant we waited over 1 hour and when our food arrived the chicken chow main was cold the mini spring rolls where like they had lay in the oil for a long time as when you took a bite of them all you could taste was oil also the curry sauce dip was like jelly it was not a sauce and the beef curry when We opened the lid it was like jelly it did not have no sauce to the curry and when I phoned them to tell them the lady on the phone said we will send a new beef curry and rice out but when I received the second one the curry was just the same like jelly but they must have add a lot of curry power as it was too hot to eat so it had to go in the bin I would not recommend this restaurant to anyone In till they change there chef disgusting food

vile, got three supposedly different dishes yet all had the same sauce (i say sauce - it was more like slime). The pork tastes rotten and hasn't even been marinated or even fully cooked. everything into the bin!!!! disgusting.

First time ordering, it’s was absolutely gorgeous chicken fried rice 🍚 proper fresh curry sauce ( a bit hot ) but did state that and a massive bag of chips 🍟 definitely ordering again

Lovely tasting food good menu 👍

Do not use the delivery service as the drivers block the road crossing meaning anyone with mobility issue, in a wheelchair or with a buggy cannot safely cross the road

The guy on the desk could not have been more ignorant if he tried, put my meal down at the end of the desk where the glass partition stopped and just walked away to carry on whatever he was doing. Then gets home and 1 meal was wrong, even worse it had mushrooms in it which my wife, who the meal was for, is allergic to mushrooms. Shocking service so will never be back

Disgusting attitude on the phone tonight! We've ordered every week for some time...in fact years. NEVER again! If you've had a bad day don't take it out on customers!!! I'm so annoyed I can't give less than one star!!!

Nice crispy shredded chilli chicken, fine food

Lady charged me over the price in the menu, when I disputed this to her she said menus were not update. Total loss and food was evil. Avoid

First visit meal was fine , very enjoyable

Fantastic chippy for take away. Staff always polite. I would always recommend the salt and chilli chips as an extra.

Just ordered a meal for 2 people and they missed out our curry sauce order. Called to give them feedback as the meal which was obviously very dry. I did say that I wasn’t looking for any type of compensation but they should know what had happened. The person on the phone checked my order and said I had not been charged for the sauce so that was fine. I again said I was not looking for any money back but I remember distinctly ordering the sauce because I wasn’t sure whether to order curry or sweet and sour and that they should know that the lack of sauce meant my meal was very dry. He again said it was fine as I had not ordered any and had not been charged!!! Honestly would never step back into this shops again !

Terrible customer service, very rude and abrupt.... delivery took over 2 hours! I will never use them again! better food, and customer service else where.

I ordered a takeaway the other night and I ordered a chicken curry fried rice and chips and a chicken and sweet corn soup the guy on the phone was very rude and hurry’s you up when you call for a takeaway and the the chips are reheated and not fresh and the delivery service is bad I would not recommend this place to family or friends

Rip off Kings Disgusting salty tripe , if you wish a pavement pizza this the place Oh you complain they offer 20% off next meal Order at your peril

This was probably the worst Chinese takeaway my wife and I have ever experienced. My wife's favourite Chinese meal is crispy beef with Peking sauce. The Jade Palace only did crispy beef with sweet and sour sauce. What was served up was a tough, chewy and not crispy beef with a very sweet, sugar water sauce. My chicken satay could have been chicken anything with a load of half cooked onions in. The two stars is for the fried rice which was okay.

Food great, Delivery times shocking you can wait up to 2 hours on a Saturday for your food!!

I have used Jade Palace since 1994 and it was excellent until it was taken over. I just ordered duck with pineapple, ginger and spring onion. There was about three bits of spring onion and it was loaded with onions, pineapple and big slithers of ginger. I have hardly used the place since it was taken over, but tonight was the last time. I have also noticed that the price they charge is always more than it is if you count it up yourself from the menu. I know that they have lost a few customers. The photo is what I’ve left from my meal.

Absolutely effing disgusting!! I've ordered food 5 times now and EVERY time it is the wrong order. Also, what you get is ALWAYS overcooked. I had to use a kitchen hammer to get through the prawn batter. The prawns were so overcooked they were as chewy as bubblegum! The best about it is when I phoned to place the order, I actually BEGGED the girl who answered the phone to PLEASE ask the chef NOT to overcook the prawns and the ribs as he does it every time. She said...yes I will ask him. But what do I get....AGAIN overcooked prawns and ribs. Is there something wrong with them? If they can't cook, they shouldn't be serving food! And it's not like I only paid a couple of quid for this. This cost £30.00 quid!! Are you even serious? This place should be closed down. Just horrible!! :(

ordered food for collection, when I picked up the order all the food was cold, as well as terrible food I was met with terrible customer service as they would not replace the order and woman was very cheeky, would not advise anyone to go here, I will not be back.

Really good prices and very nice food. They prepare the food actually super quick (~20'), but we always picked it up on our own. Their black bean sauce is just amazing!

Best Chinese takeaway in Edinburgh

I called 2 and a half hours ago for food, was told it would be here in an hour and still waiting. Last time ordering from here!!

Food is alright for the price but the delivery times are absolutely shocking !!! Employ more drivers or tell them to stop taking the piss when deliver! they have an attitude when they finally do show up half the time too.

Waited an hour and a half for our delivery food was disgusting and cold...never again will i order from here..

1hour and 45 minutes for our order to be delivered, which was a small order aswell, don’t know what’s happened to jade palace recently but I will not order from here again.

Recieved order 1 hour and 40 minutes after placing it, spent over £25 and not even a bag of prawn crackers beef was full of fat and curry sauce tasted like a bag of sugar had been poured into it.

Pretty sure everything is pre cooked order a beef curry with peas but told I can't get peas but was there was peas in stir fry when they said they don't have peas although I enjoyed prior meals but now pessimistic

Finally found a great Chinese take away in Edinburgh. Food was fantastic & I highly recommend this! I’ll certainly be back

We are always trying to find a good Chinese take away but never order a second time from any of the local restaurants. We thoroughly enjoyed our meal from Jade Palace, delivery was quick and driver very pleasant. We will be back!

Best Chinese in Edinburgh! Never had a negative experience!

Order regularly, their food is amazing, so tasty and so much. Delivery drivers are always pleasant and usually fast at delivering hot food.

Huge portions. Chicken curry, fried rice, bag of chips and prawn crackers. Loads of chicken in the chicken curry, bag of chips could feed 4 people easy and loads of prawn crackers too. Very tasty too.

Staff are nice and food is amazing wouldent doubht it

This is hands down the best Chinese takeaway in Edinburgh💚 18 years a customer and not 1 bad meal

I phoned and made my order by the Time l got it which was about two hours later it was freezing cold and l phoned back and told they were to buy to do any thing about it l will never buy from them again

i live near Jade palace. me and My family ordered the food from Jade palace about 4 times a week. the food was so nice. Jade palace is the best chinese take away in Edinburgh，people should try.

Really good food! The curry and salt and chill chips are amazing. The others are also deserved to try as well. Would recommend to friends!

Iv used jade palace for many years tonite I phoned for delivery at 630pm still waiting it's 805pm phoned to see were it is got told on its way then they hung up won't be using this again has really went down hill

Was very disappointed to see the previous owners have sold up & that the fantastic standard has dropped below the fine standards set. Really didn't like any food at all.

Jade palace - ten years of fantastic service - at least that anyway!!!! The best Chinese for miles - always tasty , always fast, toasty hot and smiley drivers - we have a bet how long it will take and they are always quicker !

Ordered a king prawn curry and it was fantastic. Huge prawns, perfect curry sauce. Only downside is the delivery driver took over an hour to get to me. Saying that the food was still warm. I will definitely be ordering from here again.

I placed an order and the kitchen managed to loose the slip. I called twice to check the status of the order and the kitchen were adamant that it was out for delivery. On the third time of calling the kitchen realised that it was missing and told me after being on hold for 5 minutes. Thereafter they gave me an insulting discount of £5 when I had already waited 1.5 hours for the food to start being cooked and it would take a further 30 minutes to arrive. Terrible service from a place that I use regularly.

Nice food ，good place to go. My favorite Chinese takeaway. I hope jade palace can open forever.

Took one hour and 40 mins to arrive. Food was terrible. Both wasted and put in the bin. £18 certainly not worth it

Had Lemon chicken and fried rice. Very tasty. Not to long to wait on order being made. Used many times and will be back.

Always consistent. You can't go wrong with this place! Lovely chicken dishes and tasty noodles. Never had a bad meal from the Jade Palace.

Love their food + lovely staff and delivery 👍👍👍👍👍