Jade Cottage in Mansfield

Massively gone down hill, don’t waste your money

2.5 hours to deliver food.. cold when finally delivered Kept calling only to be told its on its way Very disappointed of wasted food and money as spent 35.00

Lovely people and normally great food but just had it for the last time. The spare ribs looked like used dog bones with no meat on so just chucked them in the bin. All other dishes we had, the meats were tough and dry even with the sauces. Just really disappointed

If I could give this place a zero I would. We placed order at 6.30 after several phone calls it turned up at 9.35. It had some items missing. We used this take away most Saturday but they have now lost custom. When you complain they don’t want to know. Even not picking phone up. Management wont speak to you. It’s classed as theft if we have paid for things we didn’t get. Will be taking further.

Food didn't arrive after 2 hours. Rang to be told nothing they can do, lady on phone very unhelpful as she had 'only just came on". I'd have coppers knocking on my door if I'd been taking people's money but these clowns get away with it.

Beware , food nothing like the photos on the reviews! Took hour and 40 mins to get here, food cold, chips not cooked. The sauces were like water, the BBQ ribs tasted like fish :-|, the rice was hard and stuck together. Absolute waste of £45 and hopefully don’t wake with food poisoning! Never will I order here again, it’s actually shocking that these places get away with serving up this kind of stuff…. if I could leave less stars I would..

Ordered omelette, beef in peking sauce and chili chicken. We were missing the chips with the omelette and the sauce on the beef was definitely not peking . It was rank, no flavour and tasted awful. Rung them straight up to be told they would send them out on next delivery when I said I was in Sutton she spoke to manager and came back saying as they were so busy tonight they wouldn't deliver but put a credit on my next order!!! Terrible customer service, awful meal... keep your credit as I won't be ordering again!

Best Chinese takeaway around. The vegetarian options are the best I've ever found.

I don't often write reviews but when a service is so poor I really can't help myself. 2 hours 10 mins waiting for our order tonight for it only to arrive INCOMPLETE it's disgraceful. If you can't get an order right after 2 hours then you shouldn't be in business. We were then given an option that our FUTURE order would have the additional meal there will be no future orders from this chinese 5 years ago it was good but like most places it loses its stars

All my food was freezing cold, I don't know why I only live around the corner. Ruined meal. My chips were cold, pale and undercooked to me. Curry sauce was watery. Hardly any chicken and the rice tasted overcooked. I won't be visiting anymore, which is a shame because I have been going there for years. Very disappointing.

Quality of food is always good. However at peak time food will always be at least an hour and a half if lucky. Ignore delivery time on Just Eat. Expect on Friday/Saturday 2hrs for delivery.

The food never turned up!!!!! Waited over 2 hours!! Absolutely fuming is beyond words. Rang the takeaway and their automated line came up saying they’re too busy at the moment to take orders. This food NEVER TURNED UP TO MY HOUSE!!!!!!

Food was stone cold and inedible when it arrived, it went in the bin

The food was cold and seems to have been re cooked. The beef and mushroom looks like jelly and chicken like rubber

we always go to jade cottage for our Chinese fix, and it's always been absolutely beautiful, which has lead us to continue ordering, however tonight's order was very disappointing, Cold chicken chow mein, extremely dry spare ribs and cold! we order hot and sour soup everytime, and tonight's was only just warm, and wasn't what we ordered at all, it wasn't any "hot or sour" delivery time- 20 minutes early, which would of been great if it was hot 😟 disappointed!!

Good food well cooked hot when delivered.

I can only guess it’s changed hands. The curry was watery and tasteless. The chicken fried rice was claggy and over cooked. I always used to look forward to a takeaway from here but if that’s what they’re dishing out these days they can keep it

Order arrived over an hour and 20 minutes late .. it was cold and chips were solid

Disappointed a little, food was half missing that we ordered. Tried calling the restaurant but they turned the phones off. Never had an issue before. Also just eat didn’t do anything

Absolutely gorgeous and delivered on time.

The chips were stone cold and the ribs were very fatty not like the usual lovely Chinese we have from here ☹️

Ordered a takeaway. Came just warm had to put it in the microwave to warm up .want be going there again

good food and arrived on time. will order again

Really poor food, turned up late and cold. Very disappointed as been waiting over 2 hours for it

First time ordering from here. order arrived earlier, driver was friendly and came with a smile. food was hot and tasted delicious. will defo order again *****

First time of ordering from Jade Cottage, impressed with the food, tasty, not greasy, will order again

the best chinses takeaway in nottinghamshire!

One of the best Chinese restaurants I’ve ever had

What a lovely change to find a Chinese where the food is delivered freshly made and piping hot . Beautifully cooked , nothing over done , not too salty , will definitely be ordering from here again and would recommend

Great food, we all enjoyed it - should have double checked though as an item I clocked on didn’t add to the basket which was annoying.

sweet and sour sauce taste like vinegar

The Salt Chilli Chicken, Fried Rices, Chow Meins, and sauces were really delicious and better than other places. The Sweet & Sour vegetables were a little watery/soggy. The order was quicker than expected - only 30 mins, and ready on arrival to collect. Highly recommend!

Arrived on the dot . Food was amazing red hot and quality

the beef was very fatty and greasy that it had to throw

Absolutely stunning food Had our first delivery from here tonight and it was so good The delivery guy was so lovely too Very good experience Our new Chinese from now on

Everything was lovely but didn’t get enough pancake wraps for my duck

Just really lovely food every time we order, always consistent quality.

Food and service were amazing! Best tasting food we had in years, veggies were cooked to perfection, meats were perfectly cooked, tender and juicy, the dumplings were amazing! also thank you accommodating our request about the beansprouts! Loved every bite!

Don’t order here as they mess your order up and then charge u more to put it right

Don’t go here as they mess your food order up and then charge you more to put it right

Delicious food, arrived hot, ahead of schedule, great service

This is my local and as usual top quality food its full stars from me

Food was hot and delicious. The barbecue sauce was a tad watery but overall amazing. thank you

Sorry to say the food was awful. Tasteless, stodgy and it went in the bin. We ended up having toast instead. Really would not recommend. £62 wasted!

Our usual Chinese wasn’t open today. So we used JustEat to find another. I have to say it really wasn’t good. It was just tasteless, stodgy and the majority went in the bin. Sadly, I wouldn’t recommend.

delicious food as always delivered on time as requested. highly recommend

Food arrived fresh and hot with little note of apology in bag for the delay but on a Saturday night a 10 minute delay was not a problem and the food was still beautiful, would definitely be ordering again

Food was absolutely delicious! I was missing 3 cans of pop, but that’s a mistake anyone could make. Will definitely order again.

Amazing food as always, Kung po prawns is unreal

Food was lovely, cannot fault and would order again!

One of the best Chinese I’ve had. 10/10

The best Singapore noodles iv.e ever had locally.....

fantastic as always, would,nt order from anywhere else..

I’ve never seen chicken balls with so little chicken in. Bravo

Excellent! Arrived hot and very tasty!

We have a lot of food from here as it’s one of the best Chineses around

Lovely food, good service. Delivered on time.

First time using Jade cottage order was 5minures early, it was red hot and everything tasted lovely , the chips and prawn crackers best I've had no grease whatsoever. Will defo be using again.

Delicious, really liked green Thai curry.

Lemon chicken and S&S chicken balls excellent, sides hot and crispy without being overdone

The delivery was on time the driver was friendly the food was hot and very tasty best Chinese we have had

Excellent food, have used Jade for a few years and have never been disappointed with the quality, portion size and value for money

Always love Chinese from here, great quality and worth the money and always piping hot.

Hot fresh and tasty best Chinese in Mansfield 👍🏻👍🏻

Delicious food delivered quickly.

Great quality hot tasty food. Mixed starter and spicy box chicken and chips.

Hot and tasty (as always) with good quantities of meat and veg, good portion size and value for money. Delivered on time.

Best Chinese I have found in Mansfield.

So good! all 6 of us thought it was the best chinese we've ever had

Food was okay but just not my usual. Chicken balls are usually more crispy and less doughy. Can’t blame them for delivery time when it’s flooded everywhere and they kept it updated on here which I appreciated

I couldn't agree more with the review below. we have been coming to jades cottage for nearly 5 years! We will never order from them again! Pre ordered new years they called to see if we would have our order earlier due to how busy they were, so I said yes to help them out the order came luke warm duck pancakes were stuck together so we couldn't use them the duck was dry one of the most expensive dishes on the menu when we called to tell them, the guy left me waiting on the phone he didnt seem bothered and even said "all we can do" is offer 10 percent off your order! I don't ever complain, but I'm disgusted in your service jades cottage you've lost a customer not that you care :)

Was late but kepy out to date of delivery

Excellent quality of food, and in a completely different league when compared to other local Chinese restaurants 👊

Food was late, took me keeping having to call to find out what was happening. Was Luke warm by the time we got it. Really poor service, won't be using again

Spot on food as always and delivery guy was very professional,would recommend 🤤

Ordered for a specific time, arrived right on that time! Always loved the food! Definitely my favourite in the area for the cuisine style.

It arrived warm and our notes was listened too so we got what we wanted and nothing was missing

Best Chinese in nottinghamshire

The best Oriental takeaway anyone could ask for. The food is always amazing and the staff is very friendly and welcoming. What more could someone want in life 11/10

My favourite Chinese takeaway. All fresh and delicious! Never had a bad meal from them. Mr Paul Delivery driver is always polite.

was told our meal would be late,its nice to be imformed that information.really enjoyed our meal great 5 stars all the way

Food was ready to collect early and taste amazing. I was really struggling to find a Chinese restaurant that’s I like in Mansfield but this has been the best, thank you

Really enjoyed our meal, good portions except for the seaweed, it was lovely but a small portion. Meal was delivered on time and it was lovely and warm.

Delicious rice and main, ordered the vegetable pancake rolls but they were really disappointed. Filled with nothing but undercooked bean sprouts. Will never order that side again unfortunately

As a regular customer at jade cottage for over 10 years it’s absolutely appalled me at the service I have received tonight. The food was 30 minutes over delivery time so I called the restaurant to see where my order was he said the driver is on the way, another 20 minutes go by and the food finally arrives it’s absolutely stone cold as to which I have to then warm up in the oven as it was already late and didn’t have time to wait over an hour for a replacement the food was dry and awful I phoned the restaurant asking for a solution or some sort of refund to which the young lad on the phone had thought he put me on mute and laughed and joked with his colleague taking the absolute mick comes back on the phone and says the gaffer doesn’t want to speak to you again still laughing can’t offer no solution and then proceeded to put the phone down on me. I never leave bad reviews especially somewhere I have been a regular for such a long time however disrespect a paying customer this way and I will disrespect your business for everyone to see in the hope nobody ever orders from this place again. Do better jade cottage and learn your staff some BASIC manors as they cost absolutely nothing. I think to be honest these reviews speak for itself for this restaurant so I don’t need to say much more.

Lovley food made our evening,thanks guys 🙂

Without doubt, the best Chinese takeaway in Mansfield and quick delivery.

Food was hot great tasting and a very good and variable menu love it.

Happy that the order was nice and early but it would have been nice if there was actually some water chestnuts in the dish which is called "Bamboo shoots and water chestnuts" couldn't find any at all! Very disappointed

Can't say we've found our new "go to chinese" but it was in no way bad! Portions were very generous and have to say the ribs were the stand out item for us as they were hick and juicy, not like ones you get from a lot of other chinese takeaways. What let it down for us was the salt & chilli chicken, somehow it lacked the flavour you'd expect and the chicken itself wasn't very crispy which was a shame.

Got my message saying order is with driver, after 25 mins I rang restaurant and they said driver had been gone 25 mins.

food was very Luke warm very disappointed shame cause usually very good place

Only just discovered jade garden and can't fault it the foods always hot and great quality 👌

Excellent food and excellent quality

always great food and great service best in town

The food took 40min from being clicked as on it's way, to make a 7min journey. The food was cold. Pointless

The worst Chinese ever. Open tried and binned.

The food at Jade Cottage is delicious, fresh and full of amazing flavours. ❤️

Some of the order was missing.

Second time ordering and the food is fantastic , came hot and on time would definitely recommend