Jade Cottage in Mansfield

For the first time in 35 years of eating them, I threw my chinese takeout away. Yes it was that bad!!! Sorely disappointed, have used Jade Cottage for several years and it's always been the same excellent quality. I don't know if it's changed hands, they have changed chef or what but it was awful! Paid a small fortune for it and wouldn't even give it to the cat

Awful takeaway, not sure what’s going off, used this Chinese takeaway for years, tonight was disappointing and expensive

We've ordered from here for over 10 years, normally about twice per month. The food used to be exceptional. The time before last we ordered and the food was vile, however, we put it down to just a bad, one off experience. Last night we ordered again........I literally couldnt tell you what the food tasted like as there was no flavour other than a sweet brown goo of a sauce (two different main courses same goo). I used to recommend this takeaway to others, but now I won't.... In my honest opinion I would save your money or go elsewhere as it isn't a good place to order from.

I’m not sure if they’ve changed owner/chef however we’ve been ordering from here for years and tonight it was completely different food, it looked off, watery, the sweet and sour chicken tasted like strawberry, the curry was thin, the meat was grey, and the prices have increased, such a shame for what was the best Chinese in Mansfield.

AVOID!!! Have been using jade cottage for years and ordered our usual order. They didn’t deliver x 2 items which we had to ring back for to be re delivered. When we opened the food it was stone cold and the portions were TINY. Containers were filled about a quarter way up. On top of all this… the food was foul. Worst Chinese I’ve had. I rang back to inform them how bad it is and she said they’re under new ownership. This will be my last order and I recommend everyone to avoid. Total waste of money.

There was broken glass in my food and the owner has been ignoring my calls. After phoning to complain over several days i was promised every time the owner would call me back to sort the problem however now they are ignoring my calls

Something has gone terribly wrong with Jade Cottage. We've been coming here for years and loved it, but recent orders are watery, burnt, with low quality and sparce ingredients. The prices have shot up but the quality is now so low, it's totally unacceptable. Such a shame!

Extremely disappointed tonight always used to be excellent food but everything tonight was awful, very watery full of onion,undercooked prawns,and different colour curry sauce couldn't even see the sauce when put on the rice it just ran through the rice just like pouring water.we have been very good customers for several years but this was the last I'm afraid

I ordered the house special chow mein, but unfortunately, it was excessively salty. I will not be ordering it again.

the delivery time chaged . order placed around 7.15 ,delivery arrived about 9.10

Quality and portions were small for the price paid we were still hungry

Food arrived on time. However, after years of using this Chinese, I will be looking for an alternative in the future. Food was burnt, half the size of previous portions, yet also increasedin price. Sauces were watery, hardly any chicken in the chicken balls, rice was hard in places like it had been warmed back up, duck was greesy and full of fat. A huge disappointment from a long-time loyal customer. I would no longer recommend it. Whatever has changed needs to be reviewed as I feel you will be losing more custom if this carries on.

Has this takeaway changed owners? We have been using this takeaway for years but the food delivered tonight was nothing like the quality we usually get. As soon as we opened the food it looked different. The curry was really watered down with defrosted meat thrown in and my partner's absolute favourite salt and chilli ribs were awful. they looked different and had no meat on them. Will not use again!

So disappointed. We have always used and recommended this Chinese and loved it for years. Tonight we had a meal for 6 people and everyone said it was worst Chinese meal ever. Spare ribs were unrecognisable as ribs with no meat. Sauces very runny. Several dishes including the rice tasted smoky and burnt. Chicken balls were mainly batter. Last time we will use Jade Cottage.

This was my go-to for my Chinese food. I would recommend it to others, but NOW it is terrible was that bad? I rang them to tell them how bad it was.Nearly £70 spent for most of it to go into the bin and a night on the toilet.

Food took 1hour and 50 mins, Ribs had no meat on them and the ribs sauce just stood there chow main was Very salty and not much meat in it .19,11,24

Has to be the worse takeaway I have ever received. All dishes were cold, Rice was burnt, portions sizes were shocking. Ridiculously priced for what they are selling! Never again..

Very greasy, cold food which went in the bin

Chow Mein was not as acceptable judging from previous orders I ordered mushroom all noodles hardly any veg or mushrooms, Curry sauce was watery and spring rolls was not as good as previous orders. Delivery was over an hour late. Very disappointed will probably not order from here again 👎 Not good at all !!

Food came a hour late was soggy and uneatable won’t be using this Chinese again

Ordered yesterday, delivery time was changed 2 times, unable to contact restaurant, phone turned off and goes to voicemail. Order still haven’t arrived. Ordered through Uber Eats, tried to contact them but after there was a message - orders from this restaurant are non-refundable. Terrible customer service. Absolutely disgusting.

I just ordered to jade cottage, they have sent me a a very low quality of food. They charge me for started that came burned

The food didn't arrive. Nobody answers the phones

turned up 20 minutes after Restaurant closed!!

I’ve been a loyal customer of Jade’s Cottage for the past 10 years, always enjoying their delicious food. Unfortunately, last night’s experience was a huge disappointment and will sadly be my last order from them. We usually stick to our favorite dishes, ordering about once a month, but this time the quality was nothing like it used to be. The hot garlic sauce, which was always full of flavor, tasted like a bland, flour-based gravy. It was completely tasteless and lacked the quality we’ve come to expect. After reading other recent reviews, it seems I’m not the only one who has noticed a drop in standards. My guess is that there’s been a change in ownership, and it’s clear that the food quality has suffered because of it. It’s truly disappointing to see such a great takeaway lose its reputation. Time to find a new Chinese takeaway in Mansfield.

Rising prices, smaller portions and poorer quality. This used to be my favourite Chinese restaurant but I think it's time to look for something new. Bye bye Jade Cottage.

So we placed an order at 7.15 and expected to receive food at 8.15-8.40 but this then changed to 9pm to 9.15. Contacted them and was given excuses such as wrong contact number / wrong address… very rude person… absolute disgusting customer service would never use again.. so disappointing after a full day of work and looking forward to my food…

Poor quality foods shite gone downhill

Over cooked greasy food won’t be using again

Just had the most awful Chinese, I will not be using this place again.

chilli was overpowering. spoilt the dishes.

The food was really tasty , really good portion sizes too , this is our new favourite take away , the special chow mein was beautiful

The food was very salty and the chips weren't edible very disappointed as never had a problem before with jade cottage

Used this Chinese Take away for the last 12 years. Hadn’t had it for a while and sadly today’s food will be the last. The food is NOTHING like it used to be. I rang them and first question I asked was ‘have you changed ownership’ reply as I expected was YES. Sweet n Sour sauce was the fist alarm bell … it was swilling around the pot like water… I kid you NOT. … it was the same consistency as water !!! The rest that I unveiled was just as bad. So guys you’d be wise to give this place a miss from now on !!

Food was not fresh, delivery time was so fast it was obvious it was warmed up from the weekend. Fingers crossed we make it through the night without becoming intimate with porcelain.

I ordered the set meal for 2, the food came on time but the 3 main dishes were half full with no sauce, very dry. with a few pieces of meat in it. for nearly £35 we barely got 2 plates of food. never have i had a chinese were the dish was half full, not very happy with it wont be ordering again im afraid

We have been using this Chinese for a good few years. We haven't been for a while but ordered tonight. The difference is absolutely awful. The food was clearly not fresh, the food was cold, sauce was watery and non of it very tasty. The spare ribs was grey and inedible. Safe to say we will never order food from here again.

Really poor, gone down hill massively over the last couple of months, such a shame as it used to be the best Chinese takeaway. Greasy overcooked salty chow mein. Everything has changed. Don’t waste your money

Massively gone down hill, don’t waste your money

really quick delivery!! food not as usual standard- sweet and sour sauce watery, chicken chowmein container not full portion as container 3/4 full and usually jam packed , lots of batter on chicken balls which in parts were soggy batter. unusual for jade cottage. hope this was a blip as been ordering here for years!!

Awful, regret ordering!!! The food was cold, we ordered plain noodles, they came with onion and beansprouts. Chicken satay skewers sauce was watery and no flavour. The salt and chilli chicken was horrible, didn’t taste of chicken, one tiny slice of chilli, no real flavour and not a full portion. The egg fried rice was lumpy and not a full portion, even though it was supposed to be a large. Won’t be ordering again, especially after seeing the other recent reviews!!!

Food not to usual standard hope this is just a one off as been ordering from here for year’s and always been great food .

food very late .. cold when delivered couldn't eat ordered at 7 delivered nearly 9.30pm food was freezing cold

2.5 hours to deliver food.. cold when finally delivered Kept calling only to be told its on its way Very disappointed of wasted food and money as spent 35.00

I don't know what's happened , we used to order all the time, the last few orders have been poor , my normal dish was like chicken in Luke warm onion sauce..really bad 👎

Food was awful. The chicken was so thin and crispy we couldn’t chew it. The rice was full of clumps and the food arrived cold. We usually love this Chinese but something has definitely changed. We will not be ordering again. Waste of £35.

Our garlic chicken was without the garlic

instead of a special curry that I ordered we just got a pot of curry sauce not good

Lovely people and normally great food but just had it for the last time. The spare ribs looked like used dog bones with no meat on so just chucked them in the bin. All other dishes we had, the meats were tough and dry even with the sauces. Just really disappointed

Spent alot of money and was really disappointed with the food it was awful and cold and couldnt eat it 😕

If I could give this place a zero I would. We placed order at 6.30 after several phone calls it turned up at 9.35. It had some items missing. We used this take away most Saturday but they have now lost custom. When you complain they don’t want to know. Even not picking phone up. Management wont speak to you. It’s classed as theft if we have paid for things we didn’t get. Will be taking further.

Not sure if they have changed cooks but the food doesent taste how it used to. We always have the same meal from here and it's usauly excellent but the past 2 orders haven't been great atall.

Lovely food would definitely recommend order

Food arrived half an hour late and all the food was dry/over cooked and cold wouldn’t of fed it to a starving dog, will not be ordering again

Ordered Chicken Szechuan and the recipe has changed . This included Brochli and many mushrooms. Need to show menu before you can order. Not nice at all. Plain noodle box was half empty, many chips were burnt/over cooked.

Perfect as always! Can not recommend enough

Food didn't arrive after 2 hours. Rang to be told nothing they can do, lady on phone very unhelpful as she had 'only just came on". I'd have coppers knocking on my door if I'd been taking people's money but these clowns get away with it.

Ordered omelette, beef in peking sauce and chili chicken. We were missing the chips with the omelette and the sauce on the beef was definitely not peking . It was rank, no flavour and tasted awful. Rung them straight up to be told they would send them out on next delivery when I said I was in Sutton she spoke to manager and came back saying as they were so busy tonight they wouldn't deliver but put a credit on my next order!!! Terrible customer service, awful meal... keep your credit as I won't be ordering again!

Beware , food nothing like the photos on the reviews! Took hour and 40 mins to get here, food cold, chips not cooked. The sauces were like water, the BBQ ribs tasted like fish :-|, the rice was hard and stuck together. Absolute waste of £45 and hopefully don’t wake with food poisoning! Never will I order here again, it’s actually shocking that these places get away with serving up this kind of stuff…. if I could leave less stars I would..

The food was tasteless, the sauce was runny and a terrible consistency. A pot of sauce had not been shut properly and had tipped all over the other food. Was just an awful mean to be honest. I did like the prawn crackers but that was it out of 5 dish

Best Chinese takeaway around. The vegetarian options are the best I've ever found.

All my food was freezing cold, I don't know why I only live around the corner. Ruined meal. My chips were cold, pale and undercooked to me. Curry sauce was watery. Hardly any chicken and the rice tasted overcooked. I won't be visiting anymore, which is a shame because I have been going there for years. Very disappointing.

I don't often write reviews but when a service is so poor I really can't help myself. 2 hours 10 mins waiting for our order tonight for it only to arrive INCOMPLETE it's disgraceful. If you can't get an order right after 2 hours then you shouldn't be in business. We were then given an option that our FUTURE order would have the additional meal there will be no future orders from this chinese 5 years ago it was good but like most places it loses its stars

Food was stone cold and inedible when it arrived, it went in the bin

The food never turned up!!!!! Waited over 2 hours!! Absolutely fuming is beyond words. Rang the takeaway and their automated line came up saying they’re too busy at the moment to take orders. This food NEVER TURNED UP TO MY HOUSE!!!!!!

Quality of food is always good. However at peak time food will always be at least an hour and a half if lucky. Ignore delivery time on Just Eat. Expect on Friday/Saturday 2hrs for delivery.

The food was cold and seems to have been re cooked. The beef and mushroom looks like jelly and chicken like rubber

we always go to jade cottage for our Chinese fix, and it's always been absolutely beautiful, which has lead us to continue ordering, however tonight's order was very disappointing, Cold chicken chow mein, extremely dry spare ribs and cold! we order hot and sour soup everytime, and tonight's was only just warm, and wasn't what we ordered at all, it wasn't any "hot or sour" delivery time- 20 minutes early, which would of been great if it was hot 😟 disappointed!!

Good food well cooked hot when delivered.

I can only guess it’s changed hands. The curry was watery and tasteless. The chicken fried rice was claggy and over cooked. I always used to look forward to a takeaway from here but if that’s what they’re dishing out these days they can keep it

Disappointed a little, food was half missing that we ordered. Tried calling the restaurant but they turned the phones off. Never had an issue before. Also just eat didn’t do anything

Order arrived over an hour and 20 minutes late .. it was cold and chips were solid

The chips were stone cold and the ribs were very fatty not like the usual lovely Chinese we have from here ☹️

Absolutely gorgeous and delivered on time.

Ordered a takeaway. Came just warm had to put it in the microwave to warm up .want be going there again

good food and arrived on time. will order again

Really poor food, turned up late and cold. Very disappointed as been waiting over 2 hours for it

First time ordering from here. order arrived earlier, driver was friendly and came with a smile. food was hot and tasted delicious. will defo order again *****

First time of ordering from Jade Cottage, impressed with the food, tasty, not greasy, will order again

the best chinses takeaway in nottinghamshire!

One of the best Chinese restaurants I’ve ever had

What a lovely change to find a Chinese where the food is delivered freshly made and piping hot . Beautifully cooked , nothing over done , not too salty , will definitely be ordering from here again and would recommend

Great food, we all enjoyed it - should have double checked though as an item I clocked on didn’t add to the basket which was annoying.

sweet and sour sauce taste like vinegar

Arrived on the dot . Food was amazing red hot and quality

The Salt Chilli Chicken, Fried Rices, Chow Meins, and sauces were really delicious and better than other places. The Sweet & Sour vegetables were a little watery/soggy. The order was quicker than expected - only 30 mins, and ready on arrival to collect. Highly recommend!

the beef was very fatty and greasy that it had to throw

Absolutely stunning food Had our first delivery from here tonight and it was so good The delivery guy was so lovely too Very good experience Our new Chinese from now on

Everything was lovely but didn’t get enough pancake wraps for my duck

Just really lovely food every time we order, always consistent quality.

Food and service were amazing! Best tasting food we had in years, veggies were cooked to perfection, meats were perfectly cooked, tender and juicy, the dumplings were amazing! also thank you accommodating our request about the beansprouts! Loved every bite!

Delicious food, arrived hot, ahead of schedule, great service

Don’t order here as they mess your order up and then charge u more to put it right

Don’t go here as they mess your food order up and then charge you more to put it right

This is my local and as usual top quality food its full stars from me

Food was hot and delicious. The barbecue sauce was a tad watery but overall amazing. thank you

Sorry to say the food was awful. Tasteless, stodgy and it went in the bin. We ended up having toast instead. Really would not recommend. £62 wasted!

Our usual Chinese wasn’t open today. So we used JustEat to find another. I have to say it really wasn’t good. It was just tasteless, stodgy and the majority went in the bin. Sadly, I wouldn’t recommend.

delicious food as always delivered on time as requested. highly recommend

Food arrived fresh and hot with little note of apology in bag for the delay but on a Saturday night a 10 minute delay was not a problem and the food was still beautiful, would definitely be ordering again