Jackson's Boat in Trafford

Picture the scene...After a long Sunday afternoon walk, we called in for a well-deserved pint and glass of wine. On ordering the wine, I was offered a choice of three receptacles; a gin bowl, a prosecco flute, or a half pint chalice. Due to them running out of wine glasses. Later, I approached the quiet section of a three sided bar closest to our table, where I last ordered, for another drink. After 5 minutes of waiting, I was asked to go to the other side of the bar since this side was closed, and join the back of longer queue that had most definitely formed whilst I was waiting. Someone asked for a cloth to wipe down a dirty table...they were give a bit of blue roll. It doesn't matter how good your products are; if your service is poor, you're not able to deliver them.

Place was closed in glorious sunshine at 3pm in the afternoon on a Tuesday. Someone came in a car, manager I presume, when I asked why are you closed when advertised as open, 'was quiet and we had no customers '. Well if your closed when your meant to be open guys, you might as well throw the towel in as you won't get any customers at all.

I have been here a few times and it has always been lovely but now seems to have gone downhill. Not very dog friendly, no water/ treats available, even to buy. Naan bread with curry had multiple hairs in so this was taken back and refunded. Would avoid next time

Very standard pub. Only stopped here for a short drink after visiting the wetlands.

Despite what other comments say I thought the staff were really nice and attentive. I must say though, the food was terrible. I had the vegetable lasagna which seemed to be half a bag of frozen vegetables chucked into some acidic tinned tomatoes overlayed with claggy pasta sheets. It tasted horrible. I barely touched my food which was obvious, and told the server that I really didn't like it but was not offered a refund or replacement.

staff not taking orders fairly, took a customers order and there was 2 of us waiting and staff member said “just going to check on food” when there was 2 other members of staff running food, then went to order food when there is sign on the wall stating “food till 7:30pm”, asked if we could order and got told “probably not, no” no other warning just that comment and they walked away. poor service and attitude off staff, would be a lovely place if staff was better

Inside the pub is very poor not pleasant to eat inside.

Out dog walking, popped in for a coffee. Staff always lovely. Although I seem to have a different price each time for my coffee.

Fantastic tasty food. Nice setting, lovely helpful friendly staff

Nice little pub to take the kids and dog for a drink and something to eat after a walk round sale water park or down the canal. Play area for the kids aswell

Frosty welcome from the bar girl so didn't bother

Ok place. Good for dog walkers.

Lovely venue. Superb location. 👌🏻

Great food and drinks. Staff are so friendly, great atmosphere. Pints are cold and delicious especially on a hot summers day!! Spacious outdoor area which is lovely in the summer. 5* thank you

Liked the place but staff where busy

I can't stress enough that the bar staff and the waiting staff were friendly, lovely and extremely apologetic however the food was horrendous. I would've given no stars for the food if that was an option. We was a big party of 15 and I already knew there was going to be issues when we wasn't asked for a pre order. You order at the bar so we went up one by one to order and pay for our food so we knew this would cause our meals to come out at different times. That is fine. Majority of us ordered the roast barm but most of them came out wrong. Two of them came out as full on roasts and their plates were massive, because the chefs read the check wrong, usually wouldn't be a problem but then everyone else was underwhelmed as their plates were considerably smaller. Especially the people who ordered normal roasts which are £2 more than the barms, their plates were much smaller also. All the other barms came out with roast potatoes when everyone asked for them to come with chips. When we asked to get them changed, the waiter returned with the original plates saying the kitchen told him to just give it to us and the chips will be out shortly. Again wouldn't usually be a problem but we ended up waiting nearly 15 minutes for the chips. One of last people to order, ordered a roast chicken and was then told they had run out. They had run out of roast chicken by 2pm. That shouldn't happen two hours into service. Especially as it wasn't overly busy. One person ordered a side of roast potatoes and they finally turned up after everyone finished their meal. I ordered the vegan curry but it turned up without the rest of what I ordered. The curry was horrible. The vegetables tasted off and sour and the sauce was watery thin. Not pleasant at all. I didn't ask for anything else or complain because I didn't want to wait forever for something else. My daughters food was the last to come out, usually a child's food comes out first. But they had clearly forgotten about it because we had to ask about it and it came out piping hot which meant she had ro wait longer to eat it. In total the first plate to arrive in our party to the last plate to arrive was a total of 40 minutes. I know we ordered separately but thag ridiculous. Plus the multiple mistakes and the child's food coming out last (and forgotten). We will return again for drinks, the area and the play area but not for food. I would not recommend eating there at all. Again the staff were lovely and apologetic to all of complaints and issues.

Air of depression and neglect throughout. Gents toilet stank closed before 6pm.

No atmosphere. The place is drab and lacking in warmth and colour. The food was really disappointing, the so called home made curry lacked a reasonable amount of chicken. The sauce was watery and had little flavour.. Not a patch on a Tesco ready meal .

Spacious pub (inside and out) recommended for its location. On a popular walkers/cyclist route. Possibly does stopovers so ring ahead for enquiries 🌞 🚴

I ordered a Guinness and had to return as it was undrinkable, replaced it with a Stella which was even worse. My stomach has been rotten all day from it. What a shame

Ate a delicious lunch here, dog friendly. Staff were really friendly and helpful. Great place highly recommended

Really disappointing as was taking my elderly grandmother out for her first meal in years. To start with, there were no hot drinks available and no regular coke. Sunday roasts we ordered came at different times. We were told the side that we’d ordered wasn’t available and the alternative arrived near the end of the meal. Meat was tough and chewy, “roast” potatoes (deep fried) were hard. Had to ask 3 times just for salt. We then weren’t allowed to order desserts as they weren’t taking any more food orders (at 3pm). Staff were apologetic and were doing their best but the whole place seemed chaotic. Really disappointing.

Very very slow service food hot x good had 2 wait 3/4 hour or more before food was served even after asking how long to wait.was informed that they weren't busy ? ??? Won't be returning there for a while.

Visited for a meal with my family and unfortunately it wasn't the best experience compared to previous visits. We arrived around 5pm on Monday and it was considerably quieter than usual with only a few other customers on site. The menu online isn't the same as that on arrival and the choice is considerably less than expected. At the time of placing our food order, we were told by the bar staff that the pizzas we had hoped to order were only served during weekends and not available midweek (not made clear on the menu). The menu indicated that the childrens meals would include a desert, which unfortunately never arrived. After the meal had finished, we informed the bar staff and confirmed the desert choices (2x ice creams), they apologised and assured me they would be sent right out. 15/20 mins later and still no sign of the deserts and it was decided it was time to head home. As we were preparing to leave and inform the staff that the deserts were no longer required, we noticed a member of staff delivering a pizza to another table despite only being told less than an hour earlier that pizzas were not apart of the midweek menue?? The quality of the food was really good and everyone enjoyed their meal but the missing deserts and blatant lie regarding the menu options has put us off from returning again. 2 stars for service as the gentleman who actually delivered our meal was great, really kind and helpful but the 2 behind the bar really let it down.

First time there and will be going back very soon. Food and service was first class and the surroundings were great.

Large garden out back. Not a great beer selection. No IPA. No ales in stock on the day we visited. Gin and tonic was served without lemon or any other fruit. Reasonable prices. Very dog friendly. A fairly pleasant play area for kids. Picnic bench was unsafe and wobbly. Outdoor bar shut on a hot August Saturday afternoon. Didn’t and wouldn’t try the food based on what I witnessed coming from the kitchen. Sorry folks, but lots of improvement required.

Like dogs? Like beer / wine? Like socialising? Like letting you dogs socialise? Jacksons boat is the place to go, especially on dry summer weekend days. They have a large beer garden with lots of tables laid out where you and your puppies can meet new friends. Most of the dogs are well trained and the owners of those that aren't soon get the hint to keep their problems out of reach of the kids who want to pet 'nice' dogs. Obviously it's hard to ignore a steak sandwich that isn't actually in the hands of a human and most dogs will try their luck, but so long as its not your dog or sandwich that sort of thing adds to the fun factor. Theres a small pay n diplay car park at the side of the pub and dogs are welcome all year round, inside and out. You can always park at Sale Water Park and walk over to the pub, which might help give your pup a bit of a sniff around before the fun and confussion of meeting so many new friends. On realy sunny days it can get very busy and waiting times for the bar and for food can be very long, but thats because it's very popular.

Tried to get food this evening and found the kitchen had closed half an hour before advertised. So, we thought we’d get some crisps to tide us over before we walked back into chorlton, only to be told they didn’t have ANY crisps in. At all. Drinks came in plastic cups - can understand that on a busy day with a rammed beer garden but there weren’t many others there and it just added to the feeling that they weren’t bothered about providing a good service…

Honestly a 1 star for the service was generous. Came here with my daughter and mother in law, we arrived just after opening and as I entered the play park l i lost my foot down a hole in the ground at the enterance literally as you walk in ,almost snapping my ankle and hurting my knee falling onto my left arm bare in mind I currently have a broken left elbow in 2 places and a fractured wrist and this arm was the arm the broke my fall so now I require a trip back to a&e as my wrist and fingers have swollen and I'm in extreme pain. I went inside to ask if I could have some sort of anti septic wipe for my.knee and tried to explain what had happened but had to wait for the bar tenders to finish of there conversation that hen continued as I was asking for a wipe to be told no they didn't have one they'd go find a baby wipe at this point they are both staring at me almost as to say why are you even telling us totally unbothered by the fact there's a maive hazard that's not even been sign posted. When I explained what happened I got no response at all just did you want a drink? I ordered a drink for us all and they didn't even offer to help me with them to the table just plonked them infront of me. I pointed out the hole and they acted like it was the first time they had seen this hole and just shrugged!! As i couldn't really leave until my knee settled down my mother in law went to order my daughter a pizza and was told she had to wait until 12pm to order and it was 11.58pm so they made her stand there for 2 minutes to say "we ain't serving pizza today " so instead she ordered chicken strips and chips which you would expect being the first order of the day it would be fresh but clearly my expectations where a little too high and there was a lovely hair on the plate too which I noticed after my daughter finished eating. The menu is well burger basic sandwhichs chips pizza couple.mirco meals save you the job of reading it Staff look like they are being held againts their will and make you feel like your custom is a hindrance to them seen more welcoming people in a Morgue to be honest. £7 for a j20 appletiser and a water I mean I could of honestly fell down the hole and entered the rhelms of hell so yeah i wont be returning to say the least,ill be too busy eating soup with a fork thankfully.

I ordered two roast dinners at Jackson’s boat on the 28/7/24 the chicken was like rubber,the mashed potato’s and veg were cold,sloppy,the pigs in blankets were deep fried and hard. I found a black hair in my meal. The food was vile,I felt cheated and very frustrated,I feel I wasted my time and money. I would never eat at this establishment. I experienced diarrhoea and vomiting,I would not recommend eating at Jackson’s boat. I would not rate this the food or service one star.

Went for a drink with my partner on Sunday it was so busy but the staff handled it so well they are a credit to the pub 🙌

Staff RUDE, BLAMING THE CUSTOMER...... 2 MEALS ENJOYED, ONE PERSON WENT WITHOUT ******THEY STATE "Alergies and intolerances" please let us know....." WE DID...... THEY DON'T DO DIETARY/INTOLERENCES ANYTHING!!!!!!!

Good stop for a pint on my cycle ride on a sunny day in manchester

Always decent food and friendly service

Lovely place to eat and drink, just a stroll from the metro and it right by the river mersey. Will definitely be coming here again. 👍

Popped into the beer garden on a sunny afternoon, excellent outside area and brilliant play area! 😊

The staff and location were 5/5. They had lots of outdoor seating which was lovely when the sun was out. However, the food was 2/5. They didn't have any salads available and the burgers we ordered was advertised to have a brioche bun but came with a regular flour bap bun. The grilled chicken in the burgers were completely unseasoned, overcooked and dry with no sauce (not even sauce on the bun) so they were a jaw workout to eat. It seems like they have stock issues because when we asked for ketchup for our chips they didn't have any. A restaurant without ketchup?! Finally, (and the worst part) was the coleslaw had a thick black hair buried inside it which I only discovered after already eating some of it (see the photo). Overall, I'd come back for the location and to have a drink in the sun but I wouldn't recommend eating here.

When I went at Easter the food was great and the service and atmosphere were great. But when I was there in June the food looked and tasted like microwaved supermarkets meals, I have been told it changed hands, so I would say the new team need to pull out all the stops to bring it up to the previous standard, or it will be changing hands again soon.

Nice large outdoor area, but not many people around at 5:30pm on a sunny Monday afternoon. Beer to be consumed outside was served in plastic glasses which wasn't great.

Today I visited Jackson’s boat with my nana,we was greeted by a lovely bar staff who I believe is called Katie, she served our drinks and took our food order and was just so nice, 5 minutes passed and we was greeted by a young girl as she brought our cutlery and asked weather we wanted our food all together or as starters and mains which was very nice , our food arrived in 20 minutes and was so delicious, this was around 3pm so as imagined it was busy, once we had finished our food another server came out and cleared our plates and had a wonderful conversation with us about the food , we then got a few more drinks which at one point a lad called Charles brought our drinks out for us ! 10/10 and will definitely be returning :)

Very poor experience sat at a table for over 30mins before it was cleared up from the previous diners. There are no signs to tell you but you cannot order food at the outdoor bar so queued up for no reason. Then when I went inside as I was about to be served the server got told no more food orders to be taken, despite the fact the server next to me had the same instruction but continued to serve food. The outdoor area is good and spacious the kids play area is good too. Parking is free as long as you enter your reg when in the pub....but you dont know that until you enter the pub. Overall decent place but service is frustrating and there needs to be more relevant signage.

It's a bit quiet these days, could be due to then finishing food before 5pm

Sunday lunch was reasonably priced. Took a while to come but to be expected on a busy Sunday afternoon. What I was quite perplexed by was that when the server came out to give me my food and I asked if they had any sauces I was met with a firm NO. I asked what they could offer and got the reply of, vinegar or tomato sauce. Not the go to choice tbh. Found out later on that they do have sauces but evidently the server just couldn't be bothered going checking. Poor service, can do better

Visited recently, the location is lovely, staff were welcoming, with very good service and the food was great. Definitely will be back.

Lovely food and staff especially Katie she was very welcoming and great with my children will definitely be in again.

Really good staff and Really friendly, had an amazing time I would 100% recommend

Great food service and staff 10/10

great little pub near the waterpark, food lovely and staff really friendly !

the food was amazing, specifically pie of the day! and the staff/service is brilliant

Visited recently, the location is lovely, staff were welcoming, with very good service and the food was great. Definitely will be back.

Great spot to go to after a walk around Sale Water Park, great atmosphere and really friendly staff.

good prices, lovely out of the way location and friendly hard-working staff! :)

Lovely pint of Landlord and delicious chunky chips.

Came to Sale water park on a glorious summer day for a picnic and chose the beer garden as our meeting place. Lots of outdoor seating, play area for the little nippers. Service inside was efficient so no long queues, nice relaxed atmosphere. Next time I’ll try the Sunday lunch!

Nice quite comfy place for food drinks

Great beer garden and a good choice of beers and wines.

Lack of staff run off their feet trying to accommodate everyone. Food service stopped because of a backlog but stood waiting to order for 10 min prior before being made aware.

Not enough variation for non alcoholic drinks for drivers. 1 hard working bar staff at lunch time.

Avoid if you want food, ordered the tuna mayo on white bloomer with salad garnish, turns up, no salad garnish and worst of all no white bloomer either just 2 slices of cheap supermarket white bread. " We haven't got any proper bread or panini " was the response. " Forgot to tell you when I served you no salad in either". This was at 2pm on a Wednesday. Offered refund which was taken no intention of paying £6.95 for something easily made for £1. Asked to speak to the manager, told not in offered to leave a phone number " I can take it but he'll not ring you" then proceeded to walk away without taking the number. Great customer service NOT

Really good food. Staff Really friendly.

Location, location, location. Until yesterday I has not frequented the pub for many years but As always, it remains a terrible pub in a really nice spot. The main bar had no hand pubs and 2 of the 4 largers were off leaving the choice of a stale pint of madri, the outside bar had a plethora of draught tap but non of them were on use. If you want to drink some chilled bottle beers I'd recommend you save a few quid and just hit the co-op on you was to the waterpark. The wait for food was 90 mins when they stopped taking orders, I can only imagine this was due to a lack of kitchen staff as the main bar only had 2 people serving and another 2 standing around with a qué out the door. The weather was lovely, childrens play are is clean and safe with food facilities for kids and dogs. If it's a nice day and you don't mind quing for a sub par pint or a bad cup of coffee then visit the Jackson boat.

New to the Manchester area at this point and came across this lovely pub on a walk along the Mersey River. It's a dog friendly pub, so lots of adorable doggo's to fuss and their friendly owners to speak to. It was lovely sitting in the back garden and drinking a nice pint on a warm day!

The Location makes this pub. When the weather is grand the atmosphere is brilliant. Dog friendly which is always a plus and the beer is on point. Unfortunately the food is not, very underwhelming and took an eternity to come out. The bar service is also poor, you could spend so much time waiting to be served at the bar. There never seems to be enough staff to cope with the demands. It's a shame because it could be a really good pub.

A very bad experience. Very young and clueless staff (but I blame the management for that). I waited in a queue for 15 minutes before I got served. Then I was told there was a two-hour wait for food. The server didn’t make the coffee I ordered until I reminded her. A dog bit a kid, and the police came round looking for witnesses. Never again!

What's happened to this place , prime location lacks in atmosphere and the Service today ..Well ??? ... waited in a queue to give order for drinks which a few they didn't have good start , The girl serving put something wrong in the till ..order was £9.75 ..gave her a £20 note and she couldn't work out in her head how much change to give back !!! .....oh and we had to go to side bar to wait (again)for the drinks to be served 🙄 .. .. Poor ....Service . ...... Disappointing Visit ......

A friendly pub with great food and a kids outdoor area. The carpark can get very busy.

Handy location but a bit average generally.

Always good and plenty of hounds!!!

Absolutely lovely sun trap !! Lovely staff , nice food , very busy! so get a good spot

Absolutely shocking service, food was slow. Gave food to wrong table and hand to wait even longer for them to remake our meal.

Lovely pub, but the queues to get served are ridiculous! Not enough staff on.

No beers available, only lager was on tap. Food wasn't very good. Garlic Bread when it arrived was burnt and very hard. 3 plates arrived together one member of the group was left waiting for a number of minutes for his food to arrive.

Came in and asked for four coffees the female member of staff shrugged and mouthed awe for gods sake we don't know why she was so rude about it but rest assured there won't be a second opportunity and no recommendations for friends and family to come to this place

Very dissatisfied today, went in and was told Madri was off, then Heineken was off. Sign placed out near gate said food served till 6 Monday - Friday so I ordered my son some chips and was then told food was off too!! This was at 4pm. Fine I thought! As soon as my drinks were being poured a staff member came out with 2 bowls of chips for the bar staff..... Fuming!

Had no chocolate for the cappuccino or a biscuit 😒

Booked a table for Mother’s Day got a free glass of Prosecco which was really nice. Went to order had ran out of almost everything even though we booked a table for 4pm. Some staff come across rude, two was absolutely lovely. Ordered kids meals never got offered their drinks or ice cream. Over all food was ok but was disappointed.

Could be a gold mine, but always a disappointment. Beers are not always on, slow service on sunny days, poor food. It's a shame.

We love this place. They have a good size area for people eating with their dogs. The beer garden is excellent loads of space to sit out when the weather is warm. Good menu choice. Food is always delicious. Staff are polite and friendly.

Normally a great pub and service- however today it was shocking. Tried to pay at the bar with a blonde women with curly hair and disputed payment. She then told us we have to go to the other side of the bar to order food. Her attitude was not needed.no ketchup for our little boy nor x3 meals we asked for. Asked for our 3 year olds ice cream - couldn’t care less and eventually came 20 minutes later as we were leaving. I have never experienced this before in Jackson boats I hope this can be addressed

A little warmth between 2 steps in the rain

Lovely place for a drink after a long walk

Waited 45 minutes for food was told there was a 10 minute wait. Expensive for poor quality.

Had to queue at one side of the bar to pay for drinks and then queue again at another bar to collect them, but they didn't pour them until I got to the front and told them what I'd ordered? Bizarre. Bar lady was quite abrupt and rude. Attempted to order food and was told "we don't have that", second choice "don't have that", followed up by "we don't have most things" with a completely disinterested attitude. Didn't actually tell me what I could order so I didn't bother.

Muddy dog friendly and family friendly. Clean bathrooms. Friendly staff. Good prices. Peas were not very fresh and salad was plain and somewhat wilted but the pie, chips, lasagne and garlic bread were all very good. Great for after a long walk.

Insufficient staff. Chaos at the bar, part of which was for hot drinks only but there was no signage indicating this. Told to go to other side of bar where there was a 20 minute wait to order a round. I don't think there was much food to order but we didn't stay to find out. Hopeless for Boxing day. Such a shame.

Absolutely waste of time. Been here so many times in the past and was always fine. Came for a Boxing Day walk as I have done so many times before. Mistake. Absolutely freezing inside, no heating. In the past the fire has been on and it has been a nice atmosphere, but not this time. It was warmer outside than it was inside. The table was cleared by a member of staff when we asked, but not cleaned. Queued at the bar for over 15 minutes, massively understaffed for Boxing Day. When tried to order food, everything we wanted was not available, but there was no mention of this anywhere until after you have queued for ages. Absolutely horrible, run down and lack of facilities. Don’t bother coming here.

Great location but I think I must have caught them on a bad day. Saturday afternoon and they'd run out of cask beer, Guinness and Aspalls Cider. My eventual choice was served in a lipstick stained glass. Shame as it should be a riverside classic.

Went for a music event. Its a destination pub and required walking through mud and water, but that happens on a flood plain

Great food and drinks. Lovely beer garden near sale water park and the river Mersey, great for walking and cycling

Went for lunch with 5 relatives on a Thursday afternoon. The pub was FREEZING cold. We foolishly stayed and ordered some food. The gammon was burned and cold (some achievement,) cheese and onion pie all pastry and the presentation of the curry was, to say the least, revolting. No brown sauce, only BBQ. But, yippee, the chips were warm. Well done chef, you can deep fry frozen chips. Shame but ill spend my hard earned pennies elsewhere in future.

Opening times are incorrect- often walk my dog around Sale water park and have stopped for food on several occasions but it’s closed (when Website shows that it’s open)

Went here for a quick pint in November Heating wasn’t working - very chilly However staff were great and the beer was excellent

I didn't really visit, I just cycled past. Was a bit let down the first time tbh as it's not actually a boat. But whenever I have gone there in the past I've always found it to be ship shape. Well worth crossing the river.

Nice pub for a pint and food after a walk along the Merseyside.

I booked for an after-funeral afternoon/evening reception. The manager and team were excellent on the day and really put in the effort to be welcoming, accommodating and make a sad day memorable for all the right reasons. Everyone said how perfect the venue was and we felt relaxed and well catered for and I was truly happy I'd picked JB despite some earlier doubts. The ONLY complaint (which I've made known to the manager), is that in the 2 weeks prior to the event, the communications in the way of texts, calls or emails were mostly slow and did cause concern and some anxiety whether the arrangement was reliable. But in the end, we got what was promised and more, and I'd not hesitate to recommend the venue for your event. I do appreciate new management had only just taken over plus ongoing renovations and other challenges but it's important to respond promptly to customers. Shaun, Melissa and crew were simply delightful. Everyone said it was a fantastic, quite perfect venue for our event and the delightful end to a day of celebrating a life. The cost was also reasonable. Despite the sad occasion, there were a lot of smiles and we were well fed, watered and comfortable. Very well done, team JB! You all deserve a raise!

Great food and super friendly staff, was our 1st visit under new management we arrived with 8 yorkies who were made very welcome. Steak and ale pie , apple pie we highly recommend it was delicious. We definitely will be going bk on a regular basis. Keep up the good work sean!!x

Visited hear yesterday for the 1st time after taking my dog's for a walk. Staff were really friendly and made us feel welcome, lovely food and nice atmosphere, will be definitely popping back in when we're around that area.

Warm and welcoming! Friendly Manager and team.

Lovely little pub, our first visit today we brought our yorkies we both loved it, staff were super friendly I'm not sure who owned the place before but it seems they've really turned the place around , food was spot on and very reasonably priced we were treated like family , sean made us feel very welcomed, we was informed he's only been there 2 weeks he was an absolute star , there was a big fundraiser on when we arrived lost of community spirit, and food was still served promptly. will definitely be visiting again, thanks for all the hard work guys! x

The nicest staff & highly recommend stopping here for a hot chocolate. Thank you!