itsu - Heathrow in Hillingdon

Nearly all items on menu contain egg. “Sorry madam we are out of eggs” … put a sign up saying so please. All items overpriced. Coffee made by machine (where’s the love?). Were it not for the fact that we needed a seat in a frantically busy Heathrow, we would not have bothered. PS sorry ITSU staff, I am usually not this brutal but what you are offering the paying public (with appetites) is rubbish.

The food was fantastic! It's likely the best home-cooked style meal you'll find at London Heathrow. I thoroughly enjoyed my bowl of teriyaki chicken, brown rice, and vegetables. The ingredients were all high-quality, making the meal even more satisfying. Pricing might just be a bit steep…But it’s good food.

I was helped by Anne when I buying my sushi. She was very friendly and helpful. when she asked if I have itsu account to earn the stamps. I told her I had before but forgotten the password. She was so patient and helpful to encourage me to get my account back for the benefits. It was such small thing but really touched my heart with her care. I would like to thank her wondering service.

Lovely variety of premade sushi and hot soups and side.

Perfect place to grab soup at the airport. Moses, the gentleman who works there, is the nicest person I've ever met in any airport.

I was thinking of going to another restaurant, but came across a comment saying this place was better. Not to my taste..... Don't have high expectations....

I visited Itsu on a stopover in September 2024 because I already knew the franchise from London. Food was healthy and tasty, prices were okay for the airport. I liked the atmosphere, nice tables, everything was nice and quiet and relaxed. Staff could have been a little more motivated.

I couldn’t have asked for better! The food was fresh and tasty, and the staff showed such kindness! Wholeheartedly recommend for a quick bite at Heathrow! Thank you the very kind manager who served me and my daughter :)

They also do 50% off the last 30 minutes before close. It's one of the better options in the terminal if you're hungry.

It was ok, hard to find seating though

I had the spicy chicken teriyaki and was not tasteful at all, actually horrible, very salty, very very salty. Forget it!

Pretty dreadful chicken teriyaki, really not enjoyable, Itsu has gone downhill.

The food is good value for money- a must for us when travelling to have on board. The staff are very friendly and courteous. Mustafa is an asset for the company: big thank you.

You need to buy a meal to buy a bottle of beer?? Snacks don't count. If I wanted a meal I would have went somewhere else.

Great Asian and fusion foods selection. Pretty nice hot and fresh dishes. Overall clean and reasonable service.

The best itsu! Team are always so welcoming and positive and they make the best coffee in T5!

Best poki bowl and Japanese food in Heathrow airport of London

Amazing friendly staff, fresh variety of cold and hot food, always have to stop by before my flight ❤️

Ordered breakfast bao buns which were cold. The bacon was cold ham & the eggs were cold & seemed to be mixed with cheese or mayo. Vile. Threw them away. Cost £40 for 4.

Great team, great service, awesome vibe

Great customer service from Dorin, friendly and welcoming.

It’s an airport eat out. Nothing fancy. I probably ordered the wrong thing as the sauce was too sweet for me considering it was called spicy teriyaki

Chocolate mousse was ok, but too small. The mango cake was like gum. The coffee was terrible, just brown-coloured water, no taste.

Awful service. When I picked up one of the many empty wooden trays to put a selection of the one remaining main course option, a dessert and a drink - all of which were obscenely expensive - I was greeted by a sarcastic and rude member of staff to tell me that it wasn't a tray, and directed to an area nowhere near the entrance where I could get a tray (there were none there). Frankly when there is a row of empty rectangular trays on a shelf with no price tags you do kind of assume they are trays for customers to use. Then at the checkout I was told "if you want to eat that here it's 20% more because of VAT". My family and I have eaten at many other itsu restaurants over the years and had a good experience. This is the worst experience I've ever had at itsu. I won't be spoken to in that way by staff, I recommend you send your customer service staff who were on duty at 8:30pm on Friday 19th April 2024 on customer service training. Plus when you advertise that you're open until 10pm, have at least a few different mains on offer.

It’s perfect place to wait for a flight in Terminal 5! The place is located in front of the gate A15. They serve a lot of sushi and you can it them here.

itsu at Terminal 5 Heathrow is a perfect haven for sushi lovers. The restaurant has welcoming atmosphere despite the hustle and bustle of the airport. The efficient service allows travelers to enjoy a quick and satisfying meal without worrying about missing their flight.

I went to itsu terminal 5 while travelling,and had their chicken dumpling and miso soup really enjoyed my purchase.Shop was busy but staffs were very efficient and helpful they assisted me to choose food and shop was very well organised .I really loved their customer service.

Worst sushi I ever had. 3£ sushi set from a gas station will be better than this

Very good place to get food before your flight and staff are very helpful/friendly

Good to get some Salmon on the go.

Excellent food, reasonable price, great service, good seating. Superb.

I served dinner, was extraordinary good. Friendly staff, good tastes just wonderful!

Itsu in Heathrow Terminal 5 is an Amazing place. Food is great, coffee is great and the staff are very polite and friendly. Highly recommend going there.

I chanced upon this quiet Zen Japanese themed restaurant, and have now been frequenting it for months. Light, fresh food, ready to take away within minutes. Families regularly dine here, and I can personally avow how much all demographics love the breakfast and Lunch options available. The staff were very kind, answering all my questions patiently. I have seen staff frequently cleaning surfaces, and restocking the Sushi Displays. Sushi was restocked frequently, and the Hot food was made on-the-spot. Plus the drinks never run out, so one will never run dry!! I particularly like the combination of traditional Japanese cuisine, with the modern eat-as-you-go culture. I recommend Eating in store, under the overhead Mood lighting, so that one may experience a relaxed ambiance vibe, against the Panoramic backdrop of the Airlines ready for liftoff. -AA

I flew to Paris and had breakfast at Itsu T5. We had a bacon bao which was delicious.The service was fast and staff excellent.

Service was fast and the staff excellent. I will definitely come back.

I was served by a Kind Gentleman named Mustafa. I was extremely pleased with his kind service and gesture. He explained to me the Ingredients on a Sushi Product which I was not aware of. I was very happy and will definitely come again. He Greeted and served me very well. Thank You Happy Customer Sikander

Got the salmon sushi - was a fair price and the food was pretty good for airport food. I'll be back again!

Itsu is a good and cheap option at terminal 5 for a quick bite.

I don’t get it why I need to buy food to consume a glass of wine . Are you trying to get me fat or something??? I didn’t appreciate it at all.

Bad food. Breakfast Bao, they called it. It looks like the food served in Gulag. Taste even worse.

They can't provide me a toothpick,shame on you

The food was excellent. I had Thai chicken rice bowl was made perfectly. The service was wonderful very attentive. I highly recommend itsu to anyone looking for healthy food.

Very enjoyable meal, i had spicy chicken teriyaki, friendly and helpful staff. The shop was looking very nice and clean with beautiful orchid surrounding the shop. I had a great experience at itsu.

Amazing food and customer service is the best

Great selection of food and amazing service. Very quick order and no wasting of time. Amazed with the service provided by everyone in the busy hour as well. I will definitely recommend Itsu to my colleagues and friend.Coming back for sure if I travel again from here.

Prima eten maar service was slecht. Toen ik al betaald had en het veel duurder uitviel dan gepland gaf de cashiere aan dat eat in 20% duurder was (terwijl er geen enkele service geleverd wordt). Toen ik zei dat ze me dat ook wel had mogen vertellen gaf ze aan dat ik dat maar ergens in de winkel had moeten lezen en ging ze met me in discussie. Slechte service.

I had Miso Breakfast Eggs and there pretty yummy 🤤

Chicken teriyaki is absolutely amazing here !!! Staff is very helpful, hard working and friendly!!

Great food, great experience. I asked about gluten free options and Tony went out of his way to make sure we had all the info, plus gluten free soy pots to takeaway!

Chose here because it wasn't as busy as the other eateries at terminal 5. The guy who served me was helpful. The sushi and the mango yoghurt were delicious!

I know I can relax and enjoy a good meal at Itsu when I am in transit in T5. It is easy to order and the food quality is consistently good.

The food here was good It they ran out of items quite quickly And it was annoying that there were few vegetarian breakfast options It would have been better for lunch items to be offered the whole day to accommodate for later or earlier flights

Good selection of sushi and hot dishes, everything very fresh.

Love this place in terminal 5 very helpful and very clean very quick

Lovely food, a great place to eat before you fly

Unfortunately the second time my teriyaki js way lower quality than a normal Itsu outside the airport. Sockets doesn’t work at allllllll I can say because I tried. Stuff don’t really care much about your complaint they just get paid to work as a machine isn’t it? Rats and mouse all over and it’s normal says one of the stuff and you can avoid them. REALLY?

It's ok for an airport and the food was the usual quality for this chain. I was disappointed to find broken USB charging sockets at their seating area - seems that maintaining these aren't high on the agenda.

Rice: Hard inside mashed out side. It was not edible. Shame. Dumpling sauce was good.

Need to remember to avoid this place. Udon noodles without any flavour, overcooked noodles, it was probably the cheapest set of ingredients they can mix together (and badly). Utterly disgusting! Never again!

Food isn't fresh as advertised, food is premade and frozen, served after warming under a hot lamp. Nothing is actually cooked here essentially they have a decent microwave. Barley any sauce in the tiny cup of food, only 1 type of rice. Not very tasty.

Чисто, вкусно, полезно быстро. Ролы, курица, китайские пельмешки.

Google maps location for this restaurant is wrong. It’s not in Sofitel Hotel. It’s INSIDE security in Terminal 5.

Paid for this wilted soggy mess and the usb ports do not work

Broth is not tasty and too sour. Ordered veggies dumpling noodles, greens, miso broth soup and didn't enjoy it.

In the busy Terminal 5, this is an oasis of a place. I sampled the chicken soup with very delicate noodles (sorry if I am not using the right terminology). It tasted healthy and awesome. I also noticed many customers were sampling fresh sushi boxes being stocked during the day. I highly recommend Itsu during your stop-over visit at Terminal 5 @LHR Airport.

Teryaki poulet infecte Le riz mauvais goût mal cuit Poulet de qualité médiocre + cher

Lovely little place. Had late lunch there and the food was amazing. I believe they specialize in Thai dishes as the one I had taken were delicious. Loved it

I had a lovely time at Itsu Heathrow until they closed up and then started bagging up remaining good stuff for airport staff and then throwing all the leftover food away without offering to any of the folks around them (we were boarding a flight). When i asked them about it staff were rude and dismissive. Sad.

Decent for food at the airport I must say. Sushi was passable, but the miso soup was horrible. Also, service was bad and rude.

This place was easily one of the best Japanese places I’ve ever been to, the miso soup is full of the finest ingredients and was made to perfection. It was warm and comforting to eat. 9.7/10 would recommend to anyone any day and made my day.

Schmeckt wirklich ganz fürchterlich - die Nudeln haben keinen Geschmack und das Hühnchen ist fast ekelig.

AVOID THIS PLACE!!! I’m so upset after my encounter here. The staff are so MEAN!! I was in Heathrow airport to go catch my flight back home and I craved sushi. I asked the staff for help as I have a disability and the staff was PLAIN RUDE! The staff member (the manager I believe) was the main ringleader and was extremely mean! I hate this place and I think they were mean because I was disabled

This was definitely good enough for airport food. The dumplings, udon Thai noodles, and sushi were definitely acceptable and hit the spot for a group of tired, hungry travelers.

Great atmosphere, sushi wasn't that great, felt not freshly made.

A nice coffee corner with options of healthy breakfast.

Truly an affordable place to eat at Heathrow

Absolutely wonderful!! Lovely food and the service was beyond brilliant! A perfect pick-me-up on a tiring day. Thank you Itsu T5!!!

Terrible customer service. You ask a question and they respond like you’re stupid. Food taste was decent as was the portion size for airport price.

Unfortunately, just fast food boxes if warm rice dishes.. pre-prepared, not made at the time of ordering.

I wish that I found this place sooner! Located in a quiet area. There is a lot of vegetarian options. I went for two sushi boxes and will definitelly be back next time.

Possibly the healthiest and really affordable place to eat at Heathrow

Affordable food Quick service Pretty tasty Not much more you can ask for at an airport

A good option in an expensive airport. For just 7-8 pound you can get a hearty pot of noodles or rice with a protein or veggie. Very uncomfortable chairs however and the bins were overflowing the whole time we were there. Really nice to see live orchids and butterfly installation as part of their ambience which helps make the airport nicer.

Must say I’m surprised to find such good dumplings at a reasonable price on an airport. The sushi was good for being pre-made. Had the mango cheesecake mochi for dessert and it was well worth the money. Overall an experience that makes this my future choice when in need of quick food at Heathrow.

Very unfriendly staff the Italian girl with dark hair and the small Italian guy. Not welcoming at all. Went a couple of times and I was not even welcomed with a smile. When I see one of these miserable faces working, I do not go and chose another outlet store for my food.

Good option if you need to grab a bite at an affordable price while you wait for your plane. Located in a rather quiet area of terminal 5. We had a long wait for our connection, so we came here for breakfast. We liked it so much, that we had lunch here too 😁

They do not accept cash, how is that even legal?

Sorry nicht zu empfehlen. Essen sah zwar gut aus. Aber teuer (gut, Flughafenpreise) und wir haben beide den Magen verstimmt danach.

Airport location is absolute rubbish. Nonchalant staff. Mostly sold out at 6pm. Didn’t have bags for our purchases! Find a better place

Best food at Heathrow in my opinion. I can recommend the Chicken Teriyaki rice bowl. Good service 😊👍👍👍

The queues for most food outlets was quite long but true the sprite of Itsu, the food came really quickly without any compromise on content or flavour As a vegan there is enough choice because there a meat, veggie and vegan version of each dish. Although space was limited, I managed to find a perch and tucked into my food. I chose the ‘Veggie Gyoza Noodle Bowl’ which is a vegan option. The noodle bowl was crammed full of big fat juicy noodles, veggies and seeds with plenty of large dumplings. Wether you preference is to eat with chopsticks, fork, spoon or Itay’s Spork, it’s always best to slurp the delicious, rich broth straight from the bowl when the food has been eaten. It left a lovely lingering flavour in my mouth which I can still taste and hour later as sit on the aircraft typing this up. I also had the ‘Jasmine Tea’ which liked but for those that don’t like a strong floral flavour, avoid it as it’s strong. For those that do, it’s worth it.

itsu sealed aluminum water bottle leaked all the water in the bag onto the laptop. Bottle was in horizontal position. Food options, illy coffee and the service are good.

Clean sitting area. Food choices are good and fast service. I was happy to finally see itsu open in Heathrow airport, since the past few months or since 2020 i’ve been flying in and out of heathrow and never seen them open early morning. But now they are open. Yay 👍🏻

Food was very good, but service was horrible! Wanted to throw the food right back at her.

Super tasty food definitely chexk this place out l, reasonable prices😋

Delicious salads!!! Fresh and light :)

food nice, staff cool. not being able to pay with GBP cash is a massive inconvenience and should be better advertised before purchase

Horrible food. Upper half is hot lower is frozen. Peas are not cooked. Not recommended even for an airport coffee.

Gyoza were acceptable, coffee was not