Based on 3 opinions finded in 1 websites
Based on 3 opinions finded in 1 websites
Nº 1250 in 1366 in Kensington and Chelsea
Nº 45 of 46 Japanese in Kensington and Chelsea
Opinions
The staff were very helpful and helped me to use the automated machine. The sushi is great and fresh as always. And the inside decor is well done. All in all, I spent a delightful 2 hours, whilst sheltering from the rain and eating sushi.
marianne885 . 2023-11-06
MORE AT TripAdvisor
Amongst the worst experiences I have had. The sad part is that Itsu Kensington doesn't even have a trip advisor page that is claimed. in any case there was a server who was extremely rude and terribly out of place. Sandra, the other server and Marianne the manager were helpful but did nothing to assuage the terrible service. Marianne kept apologising but the server in question who was so out of bounds refused to apologise. Will never ever go to this place or its franchises again!
Maharsh S . 2023-07-19
MORE AT TripAdvisor
Remember when itsu was good? You could sit at the belt and order fresh, seared tuna. Those days are long gone. Some things are still made fresh, but I'm not sure I could tell the difference between this and what Boots is offering at Heathrow. It was bland, the sushi tasted past its "Best by..." date, and I was left completely underwhelmed. The staff could hardly be bothered to speak to us.
amintn . 2023-06-15
MORE AT TripAdvisor
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I met with my friends for a birthday. Waitress was a bit moody. Maybe she was tired or something else but it effects your mood also. She showed us a bar stools but we said nicely to be seated on one of the regular table and there was an empty one. She called her manager. Then manager offered us that table after cleaning. She cleaned by herself and she was soo hospitable, friendly. She took our orders and asked how was our orders during the meal. Orders was great, especially ramen portion was so satisfying.
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we thought we‘d end our long day out with some sushi. We ordered one miso aubergine bowl, one fried salmon sushi roll and one sushi plate. the aubergine tasted completely like oil, the miso sauce was too salty, the rice not eatable. the salmon in the deep fried roll was completely dry. the edamame that came with the sushi plate were completely unsalted!! all in all NOT food that was enjoyable!!