itsu in Camden

I love this place. I eat here before I have to work. However, I’d suggest fixing the toilet. It’s been broken for 2 months, as a regular customer this is something they should look for if they want to improve service. That’s why I don’t give 5 ⭐️

When I went to London, I was looking for a sushi shop. Then, I found this place! Ahhh the food was so good! As a sushi lover, it’s approve! Fast service 😍

The tastiest food while in london & healthy!

Every time I come to London I visit it. And every time I eat at the restaurant and want to go to the bathroom they tell me it's blocked. It is impossible for a restaurant not to let you access a bathroom. Disastrous company policy. Do not tell lies to customers saying that you are blocked for today. Every time I go they tell me the same thing.

Toilet broken! I only wanted to wash my hands before eating. The lady ignored me completely. Just told me it’s broken. What’s broken?

It was great great great to be there. Came with my friends and that was best food we have. Food, atmosphere everything were so good. Especially the team leader Mr. Bhargav he introduced us with the menu very well. Brilliant guys with good hospitality skills. Amazing Amazing Amazing 🤩🤩😍. Revisit soon!

Awful overcooked mushy rice and dodgy dried out fish.

Husband and I went to our local Camden branch, as we do very frequently. The food was not the usual standard so as soon we opened the meal we complained, the "manager" Mario (according to what he said his name is) was also the person who had prepared our food. He refused to refund us. We had to walk out. We remained calm and even the security guard told us to contact Itsu directly. This was an absolutely horrific experience. Itsu took our money transaction but we were deprived of the meal we paid for. The lady who works there whom we have seen many times and spoken to before refused to help. All just really appalling. Unfortunately, this was too much of a bad situation and we are now contacting the bank and Itsu higher management but leave us with no option but to alert others to how the staff are.

Husband and I went to our local Camden branch, as we do very frequently. The food was not the usual standard so as soon we opened the meal we complained, the "manager" Mario (according to what he said his name is) was also the person who had prepared our food. He refused to refund us. We had to walk out. We remained calm and even the security guard told us to contact Itsu directly. This was an absolutely horrific experience. Itsu took our money transaction but we were deprived of the meal we paid for. The lady who works there whom we have seen many times and spoken to before refused to help. All just really appalling. Unfortunately, this was too much of a bad situation and we are now contacting the bank and Itsu higher management but leave us with no option but to alert others to how the staff are.

i took it upon myself to grace the camden townacious itsu dining court. what at first seemed as , if i may say so myself, a demure dining experience, was soon tarnished by a threat of execution from the guards. as i innocently pulled out my asthma inhaler, suddenly a flashbang- i was ambushed . before i knew it , there was a knife to my throat and a gun to my head. the guard exclaimed ‚ no vapeage in this vicinity!’ unaware of my predicament in which i was simply holding what keeps me alive. it is certain that if i value my life, i shan’t be returning .

This brand is simply filthy! Toilets are dirty are bins are always full. Came twice and twice the restaurant was in a state.

Apparently you get your own food from a display case here and pay at a column, which was not clear to us. We thought that what you ordered at the kiosk was freshly made for you, but unfortunately we had to get it from the display case ourselves. Except the soup... The soup was tasteless, needed a lot of soy sauce to flavor it. In the 1st Pokebowl there was a dirty black hair. The 2nd Pokebowl contained fish skin scales. We didn't eat well and therefore paid way too much. When we visited the toilet after dinner, we completely regretted it, what a filthy mess, even poop behind the toilet, which had not been cleaned for a long time. If the kitchen is also cleaned like this.... We will never eat here again or take anything from the supermarket from this brand, no matter how nasty and gross...

We were looking for something healthy yet reasonably filling at a good price, and Itsu ticked all the boxes. They have easy-to-order, quality meals with plenty of nutrients, at decent prices. If you're passing through Camden on your way to something else (e.g. Harry Potter studios!) then I recommend Itsu to satisfy.

A good quality and value option for nutritious Asian meals. Selection is quite varied, service is good, and you feel satisfied after. Recommend for any visitor to Camden.

I wouldn’t recommend the rice and shrimp meal as it was too dry to eat in my opinion, and i dislike the over use of plastics. Good atmosphere overall but the toilets were out of order when i visited.

Such wonderful customer service! Soumya greeted me with a smile and suggested I try some new items. It was an amazing experience. Thank you, Soumya and the Itsu team!

Love the food here, always good! But always forget my dipping sauce with my gyozas :(

We received excellent service from Soumya! Such a kind person! Thank you a lot !

Good food, but we were basically hounded out of the restaurant before closing. We came here after leaving another restaurant in Camden because a mouse was running around, so it was a little later than usual (we bought at 20:30). Security guard approached us 4 times, starting at 20:43, asking us to leave, clearly because they wanted to start packing up early (place closed at 9). Made us feel very uncomfortable, my friend has to stand outside and finish his food because we were finally turned out at around 2050.

Me and my colleague chose to have lunch here which is like normal, we paid takeaway but sensed weather wasn’t nice so decided to eat-in, we apologised. However, when we were eating and talking, an middle aged asian staff came to us and checking our receipt without our permission(we just put the receipt on desk), she stared criticising us and being very rude to ask us leave right away, she was being very strong tone and seemed very angry to us which made everyone looking toward us, we know we made mistake to pay takeaway but stay eat in but we deserve some respect or gentle way, there are people in Camden suffering financial problem and people pay what they can, if this is the way how your staff treat people I m refusing to come again to this branch. There were loads of people seating around us which doing the same( I m not saying I m right, I did mistake indeed), but she only came to me and my friend(we both Asian girl), can I consider this is an racist event? We would love to pay full price and apologise, can we have an apology from your staff for being so rude and kicking us out of the store publicly? Thank you

Horrible management and stuffs attitude, the security guy is being incredibly rude and the manager has definitely been slacking, bathroom never works, food is in a horrible condition and half of the packaging is open which is a potential health hazard

Went in and out my bag down and was approach by the “door man” and told to leave seconds after I got in there no time at all to go up and order, was told to leave if I’m not a customer

Self service available which great. Everything stock in before lunch today and very tidy. Lovely smiley lady in the store, her name Maria, she has light brown hair, black boots and leggings. Definitely come back here again. Tried today sushi 🍣 with prawn on top and chicken gyoza 🥟 super delicious 🤤 recommend!

There was a lovely young lady (dark hair, pleasant smile) that works there. Sorry I can’t remember your name. One of the sushi self was empty and they’ve just opened. I asked her and she went to the back to search for it. She really didn’t need to, and she was the only person there working at the front end stocking up on sushi. She really went above and beyond. Thank you! 🙏

itsu in Camden Town offers a delightful culinary journey through its wide range of sushi and other delicacies. The vibrant atmosphere complements the diverse menu, which features fresh and flavorful sushi rolls, sashimi, and inventive fusion dishes. From classic favorites to innovative creations, itsu caters to both sushi enthusiasts and those looking to explore Japanese cuisine. The attentive service and stylish decor add to the overall dining experience, making it a must-visit spot for sushi lovers in Camden Town.

In poor taste, insolent, an elderly Chinese cleaning woman talking loudly to customers while cleaning with the product. They should change those types of people who work that way and are not polite to customers.

They gave us the wrong order first but then a minute later they bought the right one and they also gave us stuff on the house , also nice staff clean would recommend

Good quality, super reasonable price and friendly service

If you go half an hour before closing the sushi is half price. They put wasabi in the nigiri and I don't like it but that's subjective. The rest of the sushi good.

I work in a restaurant so I know how to treat people and how not to! I attended on Sunday, March 18 in the afternoon and the security guard told me that he couldn't be there! I was going to consume with my friends but they were taking a while to arrive and I wanted to wait for them. They didn't arrive so he was very rude, grabbing my back like a bad person in a nightclub! I have never been treated like this and the clients were surprised! He didn't want to let me talk to the store manager or write a complaint form! I think that's not the way for a security guard to treat clients! I love Itsu but I'm not going back and neither are my friends and family, it's a shame.

Itsu never fails to satisfy - wide selection of high quality sushi, warm miso and soups and perfect location in the middle of Camden. Quick and affordable dinner cannot be better.

Poor restaurant service , the person who was in FOH working , had bad attitude and no respect , she was an Asian old lady

It never came at all. And the driver was extremely rude about it

I don’t know if its itsu or this specific branch but the food was not nice at all. The vegetable gyozas were hard and had no flavour, the katsu udon noodles had a unpleasant texture, tasted old and has made me feel sick. I would not recommend this place at all.

I had a delightful experience at Itsu in Camden. Craving sushi, I found their offerings to be incredibly fresh and tasty. The overall dining experience was pleasant, making it a satisfying choice for sushi enthusiasts.

Very friendly, food is great too. Always fresh

Great value for money! Very complete noodles and very cheap for being London!

Great place with great selection! Love Itsu! Eat beautiful 🍱

A nice store serving hot foods as well. Nice sitting arrangement even have USB charging outlets. There are toilet for customer. Foods are good and delicious. I ordered miso soup and it is savory delicious. Dine in need to pay the extra 20% VAT.

Really bad, sticky rice, 25g of rubbery chicken, super dry gyozas, miso soup tasteless, never again.

Service was pretty quick, and had a great selection. There was a decent amount of seating, especially considering this is a very busy area. Food was really nice, pretty much what you would expect from an itsu. However, one thing that would be better is more toilets. On a busy day like today, there is a big queue, which I assume usually happens. Instead of having ti wait for a while, it would be great if there were more cubicles.

No napkins, no option for a fork and/or spoon Thank you!

Always good food, fast service and a clean restaurant. There's a security guard which is good to know in central Camden

Good selection of freshly prepared dishes. Either prepared from the refrigerated section or fresh and hot from the counter.

Why isn't there a soft egg option! Not the same without it

Absolutely rubbish chicken katsu. Tasted nothing like katsu and barely any sauce, just a thin watery substance at the bottom that tasted vaguely like a light chicken gravy. Looked nothing like the menu picture and more like a healthy meal I'd cook for me and my dog if we were eating together. But the service was fast and the place seemed clean and busy, so not all bad.

No toilet (always “broken”). Service is a disaster

Simple and tasty japanese food, ready to eat. Very clean and nice. Bathroom was not working in every itsu store i've been in london..

Great food, as always. The Thai chicken rice hotpot in particular is delicious. Special thanks to staff member Sau for being so helpful with my chicken teriyaki order, which I’d messed up. She was wonderful.

The weather was cold today, so I ordered chicken teriyaki with rice, thinking it was a hot dish. I It arrived via Deliveroo, and the first thing I noticed was, the very cold packaging. Yes it was very cold, not what I expected. I don't have a microwave. I rang Itsu at Camden and the guy said it had come straight from the fridge. He said they treat it like sushi. I said to him but it isn't a chicken salad or sushi, it is chicken teriyaki with rice. That was half an hour ago and it still almost freezing, and I have never has a sushi as cold as that. I cannot eat a freezing cold chicken teriyaki. It's going in the bin. Deliveroo is refunding me.

Nice atmosphere. Accidentally ordered water when I didn't realise they provided free water. Was able to swap for a fruit pot that was quite nice. I ordered the chicken kastu curry, which unfortunately was not very good. Teriyaki chicken my friend had was better. Wouldn't go here expecting amazing asian food, probably go to yo sushi instead. But quick service and helpful staff.

Good hot food delivered quickly.

The only problem was that their toilet was out of order ( Otherwise, it was great 👍

Not leaving this review because of the food as I really like itsu food and I've been to several other branches and never had an issue, just at this one. Came here last week for food and sat in the window next to the door. The security guard for the store decided to go out and smoke literally right next to the door, which opened every minute or so as he was stood next to it. All the cigarette smoke was blowing inside, so I asked him politely if he would smoke elsewhere and he refused. Such a shame as the lady at the counter was lovely, but I don't see how the security guard couldn't go and smoke further down the street or literally anywhere else. Can't imagine it's nice for people that have asthma to be sat trying to eat with that blowing in either.

There is a wide variety of food to choose from, from small to large. Fusion sushi. Vegan salad has a lot of rice hidden under the vegetables. Cell phone charging possible. No bathroom.

Not bad food, shame it's cold. There is no service, in fact it is self service.

Really yummy food. The service is good even on busy days. The atmosphere is really nice and there’s a lot of space to sit down. Really nice.

This is a dangerous place. Yesterday, March 19, we went in and sat down to eat with my family. After 10 minutes, a beggar came up to us in a cafe and asked for money. After that, we lost a new expensive phone from our jacket pocket. The staff refused to help us and refused to call the police. Be very careful and eat in another safe place.

I have never used the camden branch before, the food was not fresh, so won't be using that branch again

Ottima zuppa vegetariana di noodles e ravioli. Una pausa piacevole nel cuore di Camden Town, qualità prezzo buona. Ci tornerei

Highly recommended to eat good quality fast food, and for a good price.

Very good and opposite Camden Town tube and around the corner to the Jazz Cafe

Nice staff. Food was nice and you can get a student discount

We loved this franchise restaurant, there are many throughout London and on Christmas Day it was one of the few places open. The noodles are very delicious and the sushi trays too, it is much cheaper than most restaurants in the city. There is little room to sit.

Lovely branch in Camden,I visit regularly. Thank you

Delicious food, however the noodle bowl was packed sideways and had leaked, losing a lot of the soup.

Delicious, fast, healthy meals. Good service!

Quick lunch was the order of the day, found the found to be fresh and tasted good, place was quiet so was served quickly and able to sit outside without any rush

They have got 1 BEER, jajaja, in all the restaurant.

I love to eat there when I'm in a rush. Or stay there when I need to rest or work from my computer.

You get a ready-made soup whether to go or not. The soup itself is not seasoned, very poor. Disappointed. Plus point it's clean. But that was it. They provide fresh, ready-made food that I could buy from the supermarket for €2. It would be delicious from the supermarket. I wouldn't go there anymore. I don't even dare to try the sushi anymore. A pity

tasty. net. Suitable for celiacs

absolutely wonderful food! Well presented in nice buckets, comes in a heat-keeping foil bag and another bag to carry. tastes good even the next day! Will recommend to order again the delivery guy was friendly and smiley too 🙂

Good value and prices. Quite a few vegetarian options available.

Wish I could give it 0 stars. Bought a sushi platter, while eating I noticed it didn’t taste very fresh, left me with food poisoning for 3 days.

Wonderful quiet place with good simple food and cool drinks. Seating places were regularly cleaned and the staff was very friendly.

A treat, as usual... Affordable prices and vegan and vegetarian options!! I recommend

Toilet broken / out of order. Noisy fridge :(

Usual ITSU, has a self checkout now. Great quick meal

Nice spot, good value sushi and soups.

Modern cashless restaurant with good quality and vegan food.

Pricey and less and less service

Good places, delicious and relatively cheap sushi. It can be consumed on site or taken away.

Every time I feel like I have been eating too much junk food I go there and buy some salmon teriyaki... Healthy and tasty at the same time.

Super delicious sushi, relatively cheap, clean and neat

Rapido e veloce. Snack, pranzo con sushi/pollo e riso.. sano! Pagamento solo con carta, no contanti. Costi bassi, ottima qualità.

Delivery driver was really sweet and came really quickly compared to a lot of drivers considering he wasn’t from the area.

Per qualcosa di sano a pranzo senza mangiare fritti e cose pesanti di Camden lo super consiglio. Ottima qualità prezzo giusto.

The treatment received by the security guard at the premises in Camden Town London was very unpleasant. Rude by aggressively removing us from the premises because they were closing. It's never the way with clients 👎🏻

I will never come back. Horrible service. They were so rude, even aggresive at the time to close. They literally kicked us out, no only to me, also every one at the restaurant, although we still eating. Needed to take my unfinished plate and get out. The security men was menacing every one. Horrible experience.

The manager (wearing a pink shirt) was very rude to several customers.

It would’ve been nice if Itsu had read my request for gluten free soy sauce to be included, but it was ignored, so I couldn’t eat the soy sauce in the order. Bit poor from them, but the food was of decent enough quality, and the delivery driver was great. Why can’t I tip the driver in the app, Just Eat?

Reasonable price Clean environment But the tofu in the miso soup was way too much salty

Good quality food, affordable, friendly service in the cafe and carefully packed when delivering!

Fast service and the mango mochi was really good!

Order incomplete over charged and no refund avoid

Fantastic. I had chicken teriyaki and rice with a soft egg. Absolutely delicious. Perfectly cooked and nutritional too. Will recommend to all

I always visit Itsu for a quick bite of Sushi. Inexpensive, good quality and really nothing to complain about.

Food It's alright, nothing special overall

Always the same great quality which was made even better as it was half price.