itsu in Manchester

I love popping into Itsu when I’m looking for something fresh and quick. Their salmon sashimi is great, and I appreciate how they clearly care about quality. It’s ideal for a light lunch.

I recently ordered some food for takeaway from this restaurant, and I regret to say that I was disappointed with the quality of the food. The taste was not to my liking, and I would not recommend this restaurant to anyone.

Overall food is excellent as always, but problem is one of the staff members. I did not catch the name, but she literally does not allow people to buy food before 8:30 PM. I walked in around 8:15PM for a quick bite after long work day and got yelled on that she needs to take a picture and I can't buy anything before 8:30. I understand that there's 50% off food after that time, but in this case I did not want to wait extra 15 min. I just wanted my food and go home, which I was not allowed to do. I ended up leaving the store without the food. Now I've stopped going to Itsu because of the horrible experience. She should be sacked for treating customers like that. I do not need staff to yell at me because I want to buy my food 15 min before the discount, it's my decision when I buy the food. It's good for business if I pay full price.

Dilicious and organic food quickly served.

A little confusing for a newbie but the staff were friendly and accommodating. A good spot for lunch.

Awesome franchise place with some tweaks needed Maki with avocado usually ripped apart( Annoying asian lady, always pushing buttons on my screen, even when I’m buying here already for years Lovely indian lady, helping a lot, and asian guy is lovely as well – they are making this place really great and cozy

Very delicious and worth a visit and repeat for everyone who loves sushi

I came here after receiving a discount code. The food quality and speed of service were phenomenal! The location is a bit out the way from the highstreet but worth the journey. The staff were wonderful, the seating and decor was great and modern with usb sockets and clips for dog leads. All on the ground floor so easily accessible for differently able people. Even without the discount code the food was very reasonably priced and great portion sizes.

It’s a sushi place with relatively lower prices, decently clean and tidy. Foods are okay just that many of these chains always not very good in making the sushi rice to begin with, other than that the raw fish like salmon and the veggies are fresh.

I hd a fantastic experience at Itsu last week. The food was fresh and outstanding service from the manager who was very lovely

Lovely spot for food on the go with genuinely great flavours

Especially if you are eating in, the ramen is alright, but I would say it's maybe a bit too expensive for what you get.

Hygenic and much better than average fast food!

Didn’t get a chance to experience it as they refused cash. Stay clear if you think cash is king.

Take away once a week. Itsu offers 50% discount 30 mins before they close.

Quality Japanese food, fresh, tasty, great macros, what more could you ask for?

Really good sushi especially for a chain. Nice friendly staff too

Food portions are extremely misleading on order screen.

The food wasn’t amazing. It used to be much better.

Great place, the sushi was amazing and the staff very friendly.

Absolutely fantastic restaurant. Everything about this restaurant is good. Facilities are sparkling clean, it's neat and no rubbish on the floor at all. The food is very tasty and good, the staff are extremely helpful and kind. I highly recommend this restaurant, and there is no doubt in my mind that I'll come for a 2nd time soon.

Your phone number doesn’t work.

I love itsu. This one was a busy one, but non the less, pleasent.

stay in is more expensive, it's not so reasonable

YEAH SUSHI YEAH. MMMMM YUMMERS YEAH WOOOOO

Good food and very kind and helpful staff!

Perfect for purpose. We had a film to watch and wanted to grab a healthier alternative to most fast food. The place was quiet and had a full variety of sushi and warm food. With self service it was easy to pop in and out with no hassle at all. Easy for a quick and tasty meal. Would highly recommended the mochi.

I really don’t like doing this but itsu Manchester left me with no choice tonight. I work in london normally and eat a lot a various itsu spots there, and NEVER has any of those branches had an issue with reducing the amount of green peas in my food. I always without fail ask for fewer peas and it’s never a problem. Manchester itsu tells me no they cannot and it’s strictly on an order from the powers that be. Shame on such management. I didn’t even ask for the veg to be swapped for something else, I just asked for them to reduce it but no they refused. Poor poor poor and they should learn from branches down south. See from my photo, I had to request a container to empty the green peas, and thats only a fraction of all the peas in the food because I can’t remove everything. I don’t mind a bit of it but certainly not they much. The blatant refusal raises suspicion that the business is intentionally using green peas to make up for what should have been the actual food (rice, meat, etc). Things like this should be liable to sanction!!

Love Itsu concept and food. I visit it everywhere I travel from London to Edinburgh. Don't forget to add miso to you order :)

I rarely leave 1-star reviews, but my experience at Itsu left me with no other choice. The members of the staff are lovely and accommodating, but it's the manager, Suli, who has made my visits unbearable. I made a simple request - to exclude rice from the two soups I ordered because I'm on a ketogenic diet and can't have any carbohydrates. I was met with absolute resistance from Suli. I explained that I have no allergies and it's a dietary preference. However, he adamantly refused to accommodate my request, stating that it's a matter of allergies. It was frustrating and disappointing to see the manager not willing to respect a customer's wishes and satisfaction. This rigid attitude towards a simple dietary request is not what I expect from a place that values its customers. I felt unheard and disregarded. I sincerely hope that Itsu takes customer satisfaction more seriously in the future and that the management, especially Suli, reevaluates their approach to customer service.

Very cosy place, lively food and reasonable prices

I bought a "chicken big bao" from Tesco - it was the most disgusting food I've ever tried; waxy & stodgey outer, really salty middle with no chicken that I could identify - absolutely revolting!

So the food is decent and it's nice to be able to grab some sushi that's gluten free. The prices have crept up a bit due to the cost of living, but that's to be expected. The thing that really annoys me about this place is the staff's attitude. They treat every customer like a criminal. So many occasions I have gone in and they will be looking over your shoulder at the kiosks, making sure you're not 'stealing' from them and inputting the correct order. Then when you look around because you can feel their eyes burning a hole in the back of your head, they pretend to look away like they weren't silently discriminating against you. It's disgusting and I shan't be eating there again. Today was the final time of this nonsense. I'm there for a meal, not a burglary.

You can’t customise any of the cooked dishes. I really don’t like peas or raw onions so I asked for them to remove the veg/salad but they refused to just… not put peas in because of ‘policy’?. Never had customisation problems in London or Cambridge Itsu it’s just this branch. Menu is more limited than in the south as well. Terrible experience, never thought asking to skip a step in assembling my order would be such an issue. There we’re more peas in the box than chicken or rice so highly recommend sticking to the self serve stuff.

Best food for affordable prices and very lovely staff

Rotten. Tasteless pre prepared muck. One of the worst places I ever had the displeasure of going to. Will not be returning.

Very recommended. We always enjoy a nice meal there..

Great food and to whomever prepared the Dragon Rolls today, bravo!!!

itsu atmosphere is every time good. clean toilets! 🚽

Super nice food, clean and good service.

The rice is too tough for sushi.Also the flavor of wasabi and miso soup is not enough

The food was good and the staff were friendly , also the atmosphere was very quiet 💖

Fairly decent eatery , i would say. I have been to quite a few itsu restaurants in London , the atmosphere and food over there is much better i would compared itsu manchester.

I endured an alarming visit with a friend who is allergic to red peppers. We were encouraged to use the digital screens to order. My friend viewed what we believed was the ingredient list for the dish she wanted and also the allergen list. Red pepper wasn’t present in either. When she received the hot pot noodle from the pick up desk she was alarmed to find red pepper inside. When approached, Unge / Unga the supervisor / manager insisted that the issue was entirely ours , explaining that all the ingredients are printed on the bottom of the container. Which they weren’t when we looked. Then she said we should have asked a staff member. And then she said we should have checked the laminate ingredient list that was available, but not visible or signposted by writing or by staff during our ordering process. Unge’s manner was forceful to the point of being confrontational and rude. No empathy, understanding or apology offered. Just blame placed firmly on us, which left a bad taste in our mouths. My friend and I were surprised at the reaction and how full ingredients aren’t listed when you click on a meal to buy it. That would be okay if staff were primed to ask if visitors had allergens, as so many other restaurants do now. Lastly all of this could have been saved and changed into a positive, with a more receptive manager showing understanding and offering an alternative meal. However none of this happened and Itsu is somewhere that holds a lot less appeal now.

Great quality sushi and gyoza 👍🏻

Great food, self-service, handy, healthy.

Lovely food, clean and friendly staff. Was quiet on a Friday evening with lots of choices.

Kind of self catering Japanese food with dim sum. Parking is a big hassle. Ended up with a fine.

Great go to restaurant with affordable prices.

Great sushi for the best price in city.

Very pricy food good but wont be going back

Typical insurance, but that's no bad thing

Same as always. Love their sushi

The absolute rudest person I’ve ever encountered working in hospitality. Head office or the owners of this place need to look in to the staff here. Vile attitude. Will not be returning.

A very good restaurant with fantastic tasting meals.

Clean and good quality of sushi🧡

Loved the food, wow just wow. Everything was spot on and so delicious. Highly recommended the ribs as everyone loved these and they are like mini steak cubes but taste like really good ribs. Service was great always coming to top up drinks. Atmosphere was nice but a little too dark in booth and music so loud that's it was hard to talk to people on opposite end of table but other than that it was an incredible experience and the staff are very helpful

Awesome food ! Our waitress was very good , friendly and nothing was too much trouble . Will be going back

Decent sushi at a decent price, great for a nice lunch

Tidy clean. Nice to have a quick meal here

Decent place to have sushi - budget friendly and decent

The food is really tasty. It's a Japanese self-service restaurant, in my opinion.

Beautiful fresh sushi. Self service, easy to order

Easy to access and quick service. Besides, who doesn't love sushi?

Fantastic tasty food. Wish I had one near to my work place 🙂

Itsu always the best option for sushi and they defo have the best moochi I have tried so far.

I generally don't like chains but this is different. I like salmon and avocado, and they have just a perfect combo. Prices are reasonable, and everything is automated. I live close by, so it's ideal for a takeaway.

Second visit to TATTU on a Tuesday evening Vs a weekend. Early dinner with a friend. The food was delicious, drinks great and the service excellent. Will definitely be back again

Cool sushi, all freshly prepared, no wait. 😎❤️

Another great Itsu location with the same high quality service and food you can find in other Itsu locations. Fresh, tasty and good value for money.

Great selection of food, all freshly made and well prepared

Great option to choose from. Also if you visit the restaurant 30 minutes before closing itsu has a special offer which halves the prices of most of the items on display not all, feel free to ask staff about it. Will definitely visit again, absolutely worth the price. Great quality sushi. Thanks

Go there at least once a month, great food, great service

Really enjoyed the steamed vegetarian dumplings. Clean and tidy, helpful staff. Can’t wait to go again!

Good, healthy food available in the office district of Manchester. Quick and friendly staff and ordering system.

I love itsu. Self service for most stuff and really nice staff too when you do need them. The dragon rolls are really nice.

Great food .great service .. first time back since covid and staff went out of their way to help me with new ordering technique .. def be back for more

The worst dumpling I have ever eaten. Price is not reasonable high for a just self service restaurant.

Nice lunch spot, not a restaurant but more a light lunch or lunch break place. If you like the itsu noodle pots then you'll like this. There is seating indoor and outside and you can order hot noodle bowls and drinks.

Nice idea and fresh sushi. Good location also

Foods okay. Very fast but a little pricey

One of the best sushi place in Manchester👏

Lugar barato para comer. Nada extraordinario

Had the vegetable fusion gyosa, spicy tuna dragon rolls and sushi itsu classic all fantastic. What a brilliant sushi place 😋

Love itsy especially the crispy onions

The sushi was ok, rice dish was horrible. The rice was hard and filled with sauce, man behind the counter did not seem interested at all.

Great place for a quick bite. Order and pay ahead. See most of the dishes on display before ordering. Take a seat and wait to collect your order. The customer service is just superb.

Nice place for a quick lunch, nothing fancy but good

HORRIBLE SERVICE FROM MAN WORKING BEHIND COUNTER. VERY RUDE AND OFF PUTTING. NO NEED FOR THE ABSOLUTE CHEEK FROM HIM. DESPICABLE ATTITUDE. NO WONDER IT WAS DEAD INSIDE. BETTER OFF GOING TO TESCO FOR A SUSHI MEAL DEAL <\3

Best quality fast lunch in town

Amazingly fresh and tasty food at reasonable prices. Sushi ready with hot foot cooked quick . Spotless tables and nice environment, love it

Great place for a quick bite, sushi is good, and the calories are stated on everything. Fast self service, and you can always get a seat at a bench during the lunchtime rush. Fair veggie options.

Yum food, especially if you need a quick bite for lunch

Great food, fresh and tasty , really great for a quick Asian lunch

Nice customer service Neat environment Nice food Very affordable Nice view

Perhaps a bit unfair to base a review on a single take-away dish. But I had pot noodles and chicken. The chicken was tender but the sort of dilute curry soup in which the noodles floated was so anonymous that I didn't enjoy it much. There were a few, very chewy, bits of some green veg and some quite nice beans floating around, too. Fairly cheap, I guess. And hot. But I expected better.

The sushi box is delicious!!! Many options, nice buns, really good price! I love it

Vegetable broth was sour and unappealing, definetly didn't taste fresh. The salmon dragon rolls were nice but the char-grilled chicken ramen tasted like ash and nothing else. Overall dissapointed, will not return.

Itsu is always a great experience and we love their food. + their standards are kept always high.

Fresh and healthy twist to some great food