Itsu in City of London, Westminster

I had to wait for my hot food for a long time as there was only 1 person serving whilst also making the hot food. The tables were really dirty and sticky ...

I went in today and noticed the fridge is almost empty by noon, which is frustrating when you're there for a lunch break and there's barely any variety. What a letdown.

Very busy. But sushi fantastic as ever.

We liked this brand very much. We ate here often after that. It is a perfect value for money place, a healthy fast food place where you get your money's worth.

Its ait. Cost more to dine in so think about that.

Just okay sushi. Wouldn’t come back here again.

Great food, quick service, great prices

Amazing Sushi restaurant in Covent garden hidden away but worth finding

Today I went to Itsu bought a famous coconut soup, because I’m obsessed for that dish , the guy gave me a dry and kind of risotto rice, the chicken was very salted , no soup all . I was so dissatisfied and disappointed , off course make a complaint politely, he was rude and disrespectful. It’s not about the money guy , it’s about respect of the customer! Shame

Good food, decent seating downstairs.

A great place to spend a lunch break in London, near Covent Garden. Excellent quality food, always fresh

Just across the Covent Garden tube station, good food, eat in downstairs.

They don't have tap water within reach like in most places, you have to ask the cashier. The bathrooms didn't work 😡 You didn't have seeds to add to your meals. The food ok.

Clean place, normal prices, I recommend it for a quick lunch.

Had a pleasant experience at this place, The Team were very friendly and helpful, 100% recommended if you need to grab a quick and nice meal.

Perfect place for having a tasty meal with extremly good ratio Qualiy/Price. I warmly recommend !

Everything perfect except that they don't allow you to pay in cash.

Not the best Itsu. Disappointing Teriyaki bowl. Sushi fine.

Had some good food enjoyed my time there will go again.

Jedzenie dobre, przystępna cena , lokal nowoczesny i czysty.

Tables are dirty even though the place is almost empty

I work in the area and frequently come to Itsu for lunch, the main reason I visit is because of the wonderful and friendly service I experience from the staff, specifically Ahmed who is always provides exceptional service. He goes the extra mile and is always on hand to help with any of my queries. His warm and pleasant demeanour always brings me back to visit Itsu neal street.

Honestly… I do not know what to say. Other I feel at a loss for words on the incredible service I received from Ahmed sahal in the itsu Covent Garden store today. This staff member had restored my faith in the brand , I had a bad experience a couple of weeks ago in St Pancras with old avocado in my meal. Not only did his apology for my bad experience feel compassionate , but he made every step to ensure this quality issue was not the case here and followed up with contacting the branch in question to improve thier standards. I mean it doesn’t get any better than that. somebody promote this man. The store was spotless , saw him tidying away afte careless customers while still maintaining a genuine smile. Delicious fresh food at the branch - I’ll be coming back for sure , thank you Ahmed !

I was served by Ahmed. He was absolutely amazing, really nice and caring and knowledgeable about the products. Will definitely go back

I was served by Ahmed and he was amazing. Will definitely go back :)

I come to Neal street Itsu a lot, bacause I work around the corner. And I have to say that Ahmed is my favourite staff member, always cheerful and provides exceptional customer service. I always leave with a smile:)

Simply not tasty Stay away if you love yourself

Very bright and open, good food, and nice ambiance

Simple, healthy and tasty food, great attention to the clients

Diversi blogger e tiktoker in viaggio a Londra invitano a provare Itsu, ovviamente non mi sono fatta scappare l'occasione di farci tappa anche io durante una sera di pioggia nell'affascinante quartiere di Covent Garden. Questo ristorante è ubicato su due livelli, al piano superiore è possibile ordinare e pagare mentre al piano inferiore è possibile consumare. Nelle vetrine refrigerate ci sono già pronte diverse box composte da sushi, verdure, preparazioni vegetariane e tante altre squisitezze giapponesi. Alla cassa ho trovato due ragazze gentilissime che con calma e pazienza mi hanno fatto scegliere la pietanza più adatta ai miei gusti. Per me ho ordinato delle polpettine vegane calde accompagnate da verdurine di vario tipo, a dir poco deliziose. Nella sala da pranzo sono disponibili salse come la soia o la teriyaki, e posate in cartone, inoltre; i tavoli sono dotati di potte usb per caricare tutti i nostri dispositivi. Per accedere al bagno è necessario adoperare il codice stampato sullo scontrino, questa è l'unica pecca che mi sento di segnalare, ho trovato i servizi igienici veramente sporchi, ma questo ovviamente dipende anche dal buon senso dei clienti. Consiglio assolutamente una sosta golosa da Itsu. Mi auguro che questa mia recensione possa essere utile per te. Grazie per aver letto.

Diversi blogger e tiktoker in viaggio a Londra invitano a provare Itsu, ovviamente non mi sono fatta scappare l'occasione di farci tappa anche io durante una sera di pioggia nell'affascinante quartiere di Covent Garden. Questo ristorante è ubicato su due livelli, al piano superiore è possibile ordinare e pagare mentre al piano inferiore è possibile consumare. Nelle vetrine refrigerate ci sono già pronte diverse box composte da sushi, verdure, preparazioni vegetariane e tante altre squisitezze giapponesi. Alla cassa ho trovato due ragazze gentilissime che con calma e pazienza mi hanno fatto scegliere la pietanza più adatta ai miei gusti. Per me ho ordinato delle polpettine vegane calde accompagnate da verdurine di vario tipo, a dir poco deliziose. Nella sala da pranzo sono disponibili salse come la soia o la teriyaki, e posate in cartone, inoltre; i tavoli sono dotati di potte usb per caricare tutti i nostri dispositivi. Per accedere al bagno è necessario adoperare il codice stampato sullo scontrino, questa è l'unica pecca che mi sento di segnalare, ho trovato i servizi igienici veramente sporchi, ma questo ovviamente dipende anche dal buon senso dei clienti. Consiglio assolutamente una sosta golosa da Itsu. Mi auguro che questa mia recensione possa essere utile per te. Grazie per aver letto.

Nice place, good food, the downstairs seating is snazzy

Ok this is my new fave Itsu location! Ahmed and Dia are SOOOO friendly and knowledgeable about the entire menu!

Great convenient food, service was fabulous and so friendly,

Malgorzata has very good customer service. Shes very smiley and helpful when I couldn't decide what to get. Thank you :) Food was delicious and a good price.

I got some chicken low warm salad for lunch. It used to be mostly greens and chicken in a yummy sauce. I chose it because i need to keep a low-carb diet. Now, half the portion is brown rice, so I couldn't eat it, nor would I want to. Very disappointing.

Oh this is heaven, very clean and the staff are extremely helpful and friendly. Very reasonably priced for food and drink, all 3 of us enjoyed our meals. Download the App and enter 54511 for a free butterfly ENJOY

Great quality food. Quick service.

Great experience,fresh clean fast and light meal to continue with the walking

Sushi rice was not nice, baos were oversteamed & stale. Best thing was the overpriced bottle of water

The eating area is underground and not staffed, it felt a little claustrophobic, but the food and prices were great. Get the code or the receipt for the toilets or you'll have to go back upstairs to ask for it!!

Jade and her manager Mr. A was absolutely delightful, kind and friendly. If you’re in Covent Garden please come to ITSU in Neal Street they are wonderful people

Nice food, very quick service :)

Convenient, delicious options. Loved it.

My pregnant wife wants to use the bathroom and the staff said you have to buy something. We were your customers but never again. You have to educate your staff😉

Arif had amazing customer service. Thanks

Maruf was super kind and efficient

Large venue, nice staff. Average itsu food.

Food was not great. Overpriced a little and my teriyaki was filled with peas… why are there peas in a teriyaki dish?

Extremely rude staff on the cash desk 3 of them I was in 09/06/2023 Friday Very unprofessional

Lovely place,not crowded in the middle of it all. The food ,service and staff ,great. Convenient for a quick healthy bite.

My first experience of sushi... very good. Love the mango little moons.

Гарне місце. Сміливо можна радити. Швидке обслуговування. Смачна їжа. Багато вегетаріанських опцій. Приємний інтер'єр. Демократичні ціни. Багато закладів по місту.

Everything was ok for the price point except for the Thai chicken rice bowl that we ordered. There were lumps of salt that ended up on my poor tongue. Seriously Itsu, why so salty?! Needless to say, I threw 99% of it away in the trash can where it rightfully belongs.

This itsu is outstanding due to one particular person who ever since working here has helped and blessed customers. Her name is Gosia and she is constantly looking at how she can make the queues more efficient and better serve the customers. A month after buying my sushi, I had not seen Gosia but when I went back she remembered who I was and that I had an Itsu card and the items I ordered last time. Well done ITSU on employing such amazing people look after the customers.

The food was excellent and fast. Are way too much, but no regrets. Service us fast food style. Seating was shared tables. Noisy.

I LOVE Itsu! Food is delicious. Staff seem friendly enough and the atmosphere is relaxed.

Super keten! Lekker eten en heel snelle bediening. Veel variatie mogelijkheden voor een snelle hap. Zeer sfeervol om binnen te zitten.

Super miejsce. Smacznie i tanio.

Fantastic customer service! We were quite new to Itsu and Maruf talked us through the menu. We loved our food and we will definitely return! Friendly, clean, nice decor & delicious food!

The sushi was good for the (low) price but I've definitely had better. One staff member was really short and unpolite, but the other one was kind enough. But it's very convenient (fast), you can charge your phone and the dining area is quite cosy.

I went to Itsu again today, and overall, it was a good experience. The amount of food choices was large, and most things were out on the shelves. There was quite a lot of people, but I came at a busy time, and only waited around 5 minutes. The food itself was delicious, I really enjoyed my sushi, and the salad was good aswell. I would definitely eat here again. The only things were the prices were a little higher than other shops, e.g wasabi, but the quality of food did make up for it. The tables were a bit sticky, and it would have been nice, if they wiped them a little more often. Other than that, I think it was extremely enjoyable experience, and I would definitely come back and eat here again.

Un très bon restaurant pour manger des sushi rapidement. Les produits proposés sont nombreux et excellent. L'endroit est sympathique et le service très agréable.

Sushi economico per un pranzo veloce a Londra. Si può mangiare all'interno (con qualche sterlina in più) così da prendere una pausa opp portare le varie vaschette fuori e mangiarle dove si vuole. Nelle confezioni escono salse di soia e wasabi.. bisogna prendere posate o bacchette..

Very good sushi for a good price

Fast, unique and quite good. Very good option if you don’t have a lot of time.

Delicious itsu with the added bonus of the friendliness staff - thank you again Ahmed!

Toilets out of order and didn't call out when soup ready

Had a great time but shame the toilets were broken.

Frequent customer. Can comfortably say the service is top quality. The staff are phenomenal. One in particular Ahmed, always has the time of day to help you choose the best meal or snack. And food quality is always excellent.

Food tasted quite nice but loads of E numbers. Lots of seating places downstairs - bar like - but we did not see surfaces being wiped once. Two toilets, each for men and women, one out of order, and the one that was working was exceptionally dirty.

Quick service from moment of ordering on machine

We switched to itsu take-away boxes dinner as restaurants were too crowded on Friday night. The half price deal after 8:30 was amazing! I got an extra box for free before closing! Thanks Arif, friendly itsu staff :-)

Food from Itsu is always great... this particular experience however was sub-par - we arrived 1 hour before closing, and the downstairs seated area and bathroom were closed. We found a spot to sit with our daughter, and towards the latter end of the meal were swarmed off of our seats by other patrons. Also the stock was limited.

Arrived as restaurant was closing on Sunday evening. Manager was having a nightmare as people kept piling in and complaining as only take away left. He stayed friendly and professional. We had someone in a wheel chair and he looked after us.

24.11.11 ordered veggie meatballs coconut which is a soup, ,,, overfilled with rice, supposed to be soup, when I asked the manager is this supposed to be soup; he got very defensive & never gave an answer, came up with the old trick and alleged I was getting aggressive, a question is not aggression its a question - but gave no answer as to whether it was soup

Arif was so friendly and helpful. Really went above and beyond to make a nice experience not just for me but for everyone in the shop. I’ll definitely be coming back. Great food too.

Great healthy and tasty food. Very friendly personnel, especially Arif and spol :) If you are a college student make sure to ask for a discount! Hope that helps

Good food, and a decent range to choose from. Offen gets very busy

Friendly staff, good range of food, clean and spacious venue with available seating

Decent food, well presented, friendly service at a good price in the West End. Practically an oasis.

Good noodles with spacious seating downstairs. Friendly staff. However, the toilet (accessible with code on your receipt) was very dirty.

Is sushi, but is overpriced for the quality

Staff did a sneaky up-sell. Otherwise everything was good

Lieu très impersonnel Sushis originaux, notamment pour les végétariens

Wouldn't call their noodle soups Japanese, or nice for that matter. And their sushi is dry, basic and boring. I have no idea why this chain gets so popular. There are so many other delicious places for the same price.

Hace mucho calor en el local y la calidad deja mucho que desear.

Todo muy bueno a un precio justo, gran servicio

Was dining on my own but the blonde lady server made my visit. A really friendly person who had caught the eye of the G4S man. Thank you for the giggles today. 😃

Lekkere sushi, wel anders dan we gewend zijn in Nederland

Per gli amanti del giapponese, cotto o crudo, assolutamente consiglio.

Consistently good quality, fairly priced sushi. Good to see in-store recycling bins and some efforts made to reduce plastic packaging.

wonderful staff, so helpful and kind despite being such a busy shop. the shop looks great too!

i love itsu but prices have increased

Some Good food but toilet out of order ur not allowed to sell food in a restaurant with no toilet. I paid Estes to eat in and had to leave basically immediately because I couldn’t use the toilet and enjoy my food. Ridiculous

If you are fan of Asian food you like it

Simply not pleased with the way I was served. Asked for more salt for my edamame beans and in such a rude manner I was told by the guy that there was already salt in it. Now he decides if I want more salt or not??? I just turned around to avoid answering him.

This is too expensive place to eat. Quality of food is average. I was with family, both my girls and my partner like sushi. Couldn't say no.. but food isn't that great. I had lunch couple of times at Ealing Broadway Itsu, much cheaper and decent.

Kind and friendly but they charge you 20p extra for your 5 year old to eat prawn crackers inside then take away.

Employees here are phenomenal, brother in the durag went the extra mile for us, suggested that they could prepare more vegetable gyozas as they were OOS, went to get more gyozas and accidentally overcooked it, attempting to exchange it i told him no and that it was fine. Ate it at home later, and there was nothing wrong with them! Best customer service I’ve experienced