Italiano - Westhoughton in Bolton

Forgot half our order, second half came an hour later. Would of cancelled the order completely if they had told us this in the first place. When it did turn up it was cold.

Don't bother going, they can't listen to basic instruction we didn't want jalapenos and mushrooms on the pizza even though we said the same thing 3 times they still put them on pizza wasn't great either

Not very good and the food is cold and I don't like the staff they are rude and also haven't got fried chicken on the menu anymore that I used to like.

Ordered delivery on the weekend and food came fast, was very very good and piping hot on arrival.

Amazing food. The mixed kebab was expecially good. Would highly recommend

Ordered from here for years. Used to be decent but massive decline in service. Always forgetting main parts of order and that’s if they even turn up. Price always rising portions shrinking. Shame as the food itself is nice. If you don’t mind waiting 2+ hours mid-week maybe give it a go but just not worth it anymore. Cancelled our order but can see an arduous task to get refund given the way it’s run. Go to Indian Ocean or Pasha if you want a better kebab that’ll arrive same day and in full.

Popped in for a calzone pretty late on and they made it up nice and fresh for me. Tasted great and wasn't greasy

Serves the purpose. Not long to wait. Only £1 delivery charge

Regular place to order, pizzas and calzones, never disappointed

I went there and got hash browns and fries, they are great

Never received what we even order rubbish food cold when arrived never recommended

Placed an order online and after about 10 minutes I noticed that it was accidently set as collection rather than for delivery. Now this was my mistake as I didn't even think to change it when ordering. However, what was not my mistake is what followed. I rang the store up and stated that my online order was set as collection and if I could request to change it to delivery and that I would be happy to pay whatever the delivery cost is that it didn't charge me on the site. The person on the phone then replied "It's delivery only". "Okay...I want delivery anyway." If it really is delivery only then why was collection even an option? She then tried to find my order. Asking if I was called Damien and also giving a completely different order number. Eventually she found my order and asked if 91 Market Street was my address....I just said "No, that's your address". As it was the current address set for the order due to it being for collection. Poor girl doesn't even know where she is. I then told her my address. Gave her my house number which she replied back to me (correctly I may add). Around 40 minutes later, I thought I'd call again just to double-check it is still being delivered. "Oh, we knocked and they said they hadn't ordered anything. We also tried 33 and they didn't answer so the driver came back here." "Which house did you knock on originally?" "35". "I'm at 34." "It says 35 here". Just to clarify, I was speaking to the exact same person as I was before. "I said 34 which you said back to me." Now I should add that the houses on our street are setup in such a way that all the odd numbers are on one side and all the even are on the other. So, by going to 35/33, we never even knew they were there as they were on the complete opposite end of the street. She then said she would send the order again (fresh apparently) to the correct house. Eventually, it did arrive. For some reason the kebab we ordered came twice. I expect they gave us the original one as well as the new one. Random free food aside, this service was awful. Yes, clicking collection was my fault. But at no point when knocking on the wrong house did they think "Oh, let's call and see what's going on." They had my number from my online account AND from when I called them myself (same number). Not once did they think to call me. The driver could've rang the store who then could've rang me. But nope. Terrible communication skills. Terrible communication from a girl who did not even know the address for the building she works in. We have had several problems like this during the year and this was ordered on New Years Eve. What a legacy to set for 2023...

Overcharged Only 50p Donner meat and Fries Nice...

Used to be good but gone downhill, prices gone up a ridiculous amount and awful unfriendly staff who try and rip you off if you are not careful, food average, they never have any change (what a surprise!) and there seems to be an awful lot of rats running around the bins at the side 😳 Won't be going back again!

very very nice pizza Chicken goooooood very nice done kebab good stuff good shop

Lie to you. On just eat it says fries and drink with the calzone but when it arrived fries were missing. Told the driver and they said it would be sorted out, rung the place as well to check and they said it would be delivered. The fries never did turn up, and it's not the first time this happened. It has been happening repeatedly lately, i rang them a bit later to ask where the fries were and was told they no longer do fries with the calzone, why wasnt I told that in the first place on the first call? Well they just lost a regular customer permanently, and a few more as I will tell others on this flat block.

Stale non nann bread, the mixed kabab was just Donna meat, chicken, some salad and a piece of cardboard i paid an extra quid for

Great take away, friendly staff and polite delivery drivers.

Awful, cold food, but the worse thing was the very aggressive woman on the phone was. Appalling food and service! Avoid at all costs.

Overpriced and has gone so downhill! £10.50 for basic chicken kebab? Insane price, overpriced at £6.50! Ordered one kebab to be extra large and with additional naan. It came just the same size as the other one ordered and had no extra naan.. Ordered the chicken burger. Description is ‘grilled chicken’ what came was a deep fried £0.20 cook from frozen horrible thing. Do not buy their rubbish, what a shame

I've always enjoyed whatever I've ordered from here, I really enjoy the pasta. The cheesy garlic bread is especially exceptional. Two thumbs up 👍👍 from me, only lost one due to time on delivery but 9 times out of 10 that cannot be helped by them either. Traffic etc🫣

Food arrived later than was stated, we had to call to find out where it was. It arrived cold, the pittas fell apart as they were so dry and the gyros where laking in sauce, actually you can’t call them gyros tbh, not sure what they were. Won’t be going back here again.

Need To Lear How Too Answer The Phone. Ignorant!!!

If I could give this place zero I would! Not a patch on Horwich branch!!! I ordered a large romana pizza with extra chilli, and I might as well have ordered a cheese and tomato. It was spot the topping (and I mean worse than dominos!!!) I only ordered here because was undergoing maintenance- never again. £20 of disappointment.

I received my drinks this time round for the price i pay every time. It was fast the delivery and came hot hot hot. Chicken was fresh and donner meat was a descent size this time and hot to. Much appreciated thanks I like my food hot and fresh and this time came with ticks all around thank you i enjoyed my food

The food was hot, amazing taste and packed perfectly ! I made a small mistake in my order and called them, the manager was so well spoken and good. Even gave me free dip !! Food was 10/10 perfect will order again and again !

5/5 . This place is just amazing. I order here always, the pizzas, veggie burger and garlic bread with cheese are a must !!!! I went on busy day once, expected way too much crowd but the manager is so welcoming and amazing server !!!! Will come here always just loved it !

Gave me a free drink and garlic mayo and food was 10/10- jamal

Been using for x3 weeks as my oven broke wigan council food agency have been informed as bugs found in my meal very disgusting place would not recommend to anyone

everything was perfect specially one the staff he served me food whit the free drink hes name was Dawoo I think(he is so funny 😂🌺😘🙏🎯

Food is really good, can’t fault it. But these guys always mess my order up on delivery. I ordered 2 meals. 1 pizza and chips and 1 kebab and chips….pizza was missing!…spoils the weekend take away night

Always get a good pizza from here

Been going here well over 10 years, They are known for the massive full house Kebab which is off the menu now however the portion sizes match their quality chicken was delightful. Everyone I go here I'm always surprised by what it delivers there are some great takeaways around here but this has to be in the top 3 definitely. 5☆

Absolutely delicious ! Food arrived lovely and hot and in a quick time.

Having had pizzas from here for years, it would seem that the latest team working here have lost their way. Ordered 3 pizzas for collection. Turned up to find only 2 cooked. Apparently we hadn't ordered 3, even though the 1st & 3rd ordered were the cooked ones. Had to wait for missing one to be cooked, all the while the other 2 were getting cold. Once at home, they are only warm with soggy floppy bases (to much cheese me thinks) and how the hell do they all taste the same?? Bitterly disappointed, out of pocket and still hungry at they are not getting eaten. Will not be using again.

Good delicioius food and services staff amazing!!

90% of the time we go to Italianos and both my husband and I like their pizzas. Haven't tried anything else from there other than side orders, which are ok - not superb, but definitely alright. They are also the only place that does the fishy pizza he likes with prawns AND anchovies. Dominos only do tuna and Fireaway only do anchovies. I'm awarding 1 star because Italianos STILL haven't sorted their online ordering process out. They do a deal during the week where, if you order 2 pizzas, you get the 2nd one half price. However, they only seem to want to offer this deal to people paying cash, as their own website and all of the carrier sites like Deliveroo, Just Eat etc. do not advertise this discount or automatically apply it at checkout. Well Italianos, I can tell you that I never have cash on me. That means that when it's my turn to pay for the pizza we have to have Dominos or Fireaway. Sort yourselves out. I've just spent £30 with one of the others tonight rather than give you my order on point of principle!

Excellent staff funny give off good vibes on a late one.. good food kebabs are on point definitely recommend open until early on weekends hard group of lads 👍

Best chicken burger and garlic cheese amazing staff very polite behaviour

It's alright, nice service, decent food if not exceptional. Mid range pricing.

Amazing food. Always comes early. Very tasty donner calzone. 😊

Normally great food but quite disappointed.. the chicken wings were greasy and falling apart the garlic bread was a sort of neon green... looked like it had been dipped in super noodle sauce lol. And one of the Foster was warm! Can you believe it warm beer here, in England...

Beat pizza ever and the staff is very well managed!. Very happy by the service

Recommend Italiano to everybody!

Very disappointed with this takeaway. Normally a regular customer, not anymore! The food has gone down hill and the delivery driver must have been starving or something. As my kebab came with only half a naan bread? Also finding hair in your food is a no go for me.

Called for a delivery. Got told... Not here and hung up on. Spent all day in A&E just home at half 5. Great job guys. Thanks.

Good fast food. Delivery is always fast. When in the shop the staff are very friendly

Order arrived 20 mins after placing and was clearly just leftovers that you wouldn’t feed your dog. My house is a 10 min drive and to have cooked a burger, chicken and kebab in 10 mins is the most impressive thing about this restaurant. Food was awful and had to be put in the bin, chicken was pink and the hot wings were as spicy as a chicken korma. Kebab was dry and was clearly leftovers from the previous night. Won’t order from here again!

I've ordered from italiano for a few years as our go-to pizza place. Unfortunately they seem have gone downhill in both their pizzas (seems to be lower quality ingredients) and their delivery times are awful. I've had to wait +2 hours several times for pizzas we've ordered in the last few months. I won't be ordering from here again.

Placed an order which they got wrong, when I phoned to explain I received a lot of hostility. Unwilling to listen to what was said. Never order from there again The staff I spoke to was very rude and very aggressive on the phone..

Wasnt impressed with my personally specific pizza requests

Great take away, always hot and on time. Highly recommend...

We have been ordering regular before. The pizzas (Meat feast and Italiano Special ) were always very testy and the customer services always good. Last two times the pizzas didn't have any test and we couldn't eat it last night today I decided to find out why. The crust didn't have any test and the Meat Feast wasn't really a feast. It was difficult to find the meat. Same with the Italiano Special - not a lot of ham and peperoni but a lot of onion and pepper and sweet corn. And also last night the customers service was unacceptable. The guy was shouting at me telling me how I have to order my food. I didn't say anything because I didn't want to spoil my partner's birthday but honestly how do you expect to make money if you don't respect your customers?! I wouldn't give even a star but unfortunately this is the only way to be able to post it

I have ordered a pizza from them I do not recommend this place for anyone there was a fly baked on to my pizza I called the restaurant and asked for my money back as the whole family became disgusted of the pizzas all they said that they can send us a new one and of course we said we didnt want anymore pizza from them and they said they can't give money back so the whole family is sitting right now without the money and with a pizza which has fly baked on to it

£8.50 kebab which may I add was missing off the order to begin with. These guys used to be fantastic, they missed half of my order last weekend too, I think it may be time to move on. Wouldn’t mind but we’ve always used these guys used to be excellent now turning into your offbeat typical kebab shop most likely servicing the drunkards on market street.

Italianos never fails to deliver excellent food, my order was early, Happy days. The food was excellent and the price was reasonable.

Brilliant service food is spot on wouldnt go anywhere else for a shish on a 12” garlic bread with cheese! 👌🏽

Calzone superb and chips out of this world

Food was good but they asked for £8 for kebab it was priced £4-49 on the menu it was 23-55 think he thought I was drunk would not use again they must sell hundreds of kebabs per week so they no the price

Customer service and management was fantastic.Pizza and Milkshake was delicious 😋👌

I love the Peri peri chicken and cheese garlic bread, Great food and service highly recommended

The foods spot on, it's the basics like not bringing chips and cans of pop which is annoying and you try and ring and no answer. They have put there prices up so shouldn't be making silly mistakes.

Well worth the £ ...just had the large house kebab

Worst take away shop I have ever eat from. Stay away. Ordered a mixed kebab. The donner was like tracing paper, the chicken was not shish and had some awful tasting sauce, and the beef was gritty. I'm sure it was road kill. If you want to loose a bit of weight overnight this is the place to eat at, as you will spend the night on the toilet!

We order from here quite a lot, to be honest, not got any complaints. Well priced compared to others who offer the same style of food, good portion sizes as well but our orders are always delivered quickly and nice and hot. Another thing to point out as well is, it’s always delivered with a smile! :) Popcorn chicken, chicken strips, chicken shawarma and the chips covered in gravy are our personal favourites!

Donner calzone is delicious here. Donner meat is always fresh. Would definitely recommend

Good food great value friendly staff

Had a chicken variety box tonight way better than kfc was loads also we got a mixed kebab was full of chicken The staff are friendly and helpful would recommend Italiano

ordered food at 6 was at the front door in 30 mins food delicious, hot, well packaged and very tasty. as you can see from the attached photos there was alot of chicken very good quality food and very tasty 😋 5 stars from me thanks.

Use Italiano regularly...Never had a bad meal in years of going there...amazing Pizzas Always piping hot and plenty of toppings...would not go anywhere else

Items missing from order and not the first time, tried to call to rectify but phone constantly engaged, regular customers - disappointed 😞

Left a negative review yesterday on Just eat (I can’t edit it now) under name Paula. I was annoyed and very hot. The guys have now resolved my issue and apologised. Not many take aways would do that. First class and as I said food normally great. Would defo order again.

Ordered about five times in the past few weeks and four of those times there were things missing from the order, for example, a cheese burger with no cheese, chicken and donner kebab with no donner meat. The burgers and kebabs were good and it's always delivered in good time, but I won't be ordering again now as they never get the order right. I don't rate any of the sides either as they taste like grease.

Ordered food from Italiano tonight, via their own sight. The delivery driver was lovely asking if I was ok to take the food from him or did I want it placing somewhere else. The food was hot on delivery and presented nice in the trays, not just thrown in like some places do. The salad was in a tray of it's own and very fresh, your sauce is in little pots so you can put what you want on your food. I will definitely be using Italiano again for food, thank you guys keep up the good work.

Unfortunately, ordering today was a nightmare, completed order online, all confirmed online, no show, so phoned, on loudspeaker, utter chaos in shop. Ordered regular from here but no more, atrocious customer service. Shame, let yourselves down This was a previous post .... On ordering via website got a bit confusing, but must say, food was brilliant and will definatley be ordering again if they keep up these standards. Well done Italiano, you did well 👍

Pizza was ok untill i descovered hair in one of the slices disgusting it was i will be reporting this place

Not good enough placed an order with Uber eats. I made 2 mistakes on the order so I called The takeaway to try to sort it out. I called less than 5 minutes after placing the order the manager refused to cancel the items on the order and told me they are ready and leaving in 2 mins. So they made a £22 order in less than 5 minutes. Anyway my food turned up 20 minutes after the call. I live half a mile from the takeaway. Last order I will make there.

1hour late . Order not correct . Shish meat chewy and tasteless . Donner was nice though.

Mixed review this, food was good, that’s the good part. Took them an hour before I get the phone call to say they haven’t got some of what I ordered then took almost another hour for the food to arrive. Asked for lettuce on my burger, no lettuce. Kebab was tiny. Offered a free bottle of wine on Facebook, yep no wine. All in all the fukc ups outweigh the food so won’t be going again.

I've been waiting 1hr 20 mins for my food to be delivered and it wasnt like it was a massive order was 2 pizza and chicken wrap.

Anyone using the voucher tonight for Valentines day.... Dont bother as made to pay full amount of £19:90 even though it should have been £16:90 with a voucher. Pathetic and false advertising.....

I will never be going here again food wrong things missing rang up was told I had to have it another time as they was busy!!!! ERM no u were quick enough take my money shocking

Great food, great price and always super speedy delivery!

Best takeaway in westhoughton 👌

Order food from there most nights and have done for years, food is often to a good standards but service is shocking. Order is never correct, the price of the order increases everytine I buy it (the same thing everytine) the ‘’manager’ has some serious behaviour issues and can not handle more than 3 people ordering and being in the shop I’ve seen more organisation from a 5 year old. Also can not handle me asking to make a simple change for my order and speaks down to people. All of the men are filthy and try flirting if I’m without my boyfriend, disgusting staff and service. Will be going to Atherton in future.

Would give 10 stars if possible. I love this restaurant, the atmosphere, the food, the service.....just makes for an awesome night.

ordered for a while through delivery then went into the shop physically for first time and was spoke to like muck and that same time the food made me extremely ill and i was off work for a week NEVER USE ITALIANO ... STAY AWAY!!!

Nice food but delivered to wrong address after ringing up to change this issue. Luckily it was sent to my missus house but still had to drive there to pick it up

Spoke to like muck. Don't bother haven't even got the decency to treat customers with a bit of respect.

I had chicken kebab with salad lovely

Burger was really nice shame about the delivery drivers cocky greasy attitude and my free garlic bread missing

Very nice,hot & fresh food,delivery is always on time, staff is nice aswell, I will defenatiley recommend this place.

Good value for money pizzas. Quick and efficient service. Nice guys working in the shop.

Never use italiano in westhoughton. What an absolute joke. Staff need training on customers services skills. Speak to people like something on the bottom of their shoes. Bring back pizza perfect.....

Food ok most times.. but some staff .. namely Abdul ..have serious attitude issues. Been going for years and this guy treats customers rudely... wouldn't work for me in my business... maybe that's why he makes Pizzas!!!!

Just gone down hill this place and expensive there's far better

They could not even take an orderfor two pizzas and a garlic bread over the phone correctly. I cant have cheese so asked for my vegetarian one to not have cheese to find when delivered it had cheese on and my partners had no cheese. Rang the staff who said are you sure you didnt ask for cheese on the vegetarian pizza. Seeing as i am 45 years old and havent been able to eat cheese im sure i know what i ordered. First time using this takeaway and would never use them again if they cant even take a simple order. Think twice before ordering as you never know what you would get!

Customer service is worst I've ever experienced. No greeting as they pick up the phone, I said that I was phoning about my order to which they replied "Yeah, what?". I explained I had been waiting nearly 2 hours to which they said it had just left. I reiterated that I had been waiting 2 hours and that it would have been nice if they had phoned to explain why there was a delay. They then responded with "yeah well we've been busy" and they put the phone down.

Was smashed so don't remember even being in there...

This is the worst take away food I have ever had, the full chicken/bone meal came with a slither of chips and no salad despite ordering an extra portion of chips and making a point of asking for salad. This food was not fit for human consumption and I didn't even bother giving it too dogs. Would never ever return