Irmak Lounge in Central Bedfordshire

Today, we had the pleasure of hosting our event at Irmac Patisserie and it was an exceptional experience from start to finish. The customer service we received was impeccable - the manager was friendly, professional, and went above and beyond to ensure our event ran smoothly. Not only was the service top-notch, but the attention to detail in every aspect of the event was outstanding. From the beautifully arranged decor to the delicious bakes that was served, everything exceeded our expectations. The ambiance of the venue was perfect for our event, creating a welcoming and elegant atmosphere for all our guests. Overall, our time at Irmak was nothing short of wonderful. We were thoroughly impressed by the exceptional customer service, delicious food, and beautiful decor. We highly recommend this venue to anyone looking to host a memorable and well-executed event.

Amazing Turkish food! I recently dined there for the first time and had the seabass, which was fantastic. We were a party of three and the total came to just £70, including a delicious dessert. I highly recommend this place— the customer service is exceptional, with polite and friendly staff. Don't miss out!

Another amazing time spent at Irmak Lounge. Hands down best Turkish food ever. Staff and management were very attentive and accommodating, food as always on point, mocktails refreshing and enjoyable fresh fruit and juices. And to top it all off the Patisserie well i have no words portion sizes very generous and tasted as good as they looked. An amazing time had by all. Thank you all at Irmak Lounge, looking forward to coming back soon and trying more of the yummy desserts and Shisha🫶❤️

Disappointed by Dishonesty and Poor Customer Service As regular diners who frequently eat out at restaurants both in the UK and abroad, we’ve never come across anything like this. On our recent visit, we brought a small birthday cake to celebrate a friend’s special day, something that's usually welcomed or at least handled with transparency. To our surprise, we were told there would be a £10 charge for staff walking in with our own cake. This fee was not mentioned when we entered, nor was there any clear policy displayed. The waiter seemed confused and went to ask the manager, only for the manager to later pretend he had no idea what we were talking about. He was the same person who had first tried to charge us. His attitude was arrogant and dismissive, and rather than focusing on service, it felt like the intention was simply to make money off customers in a sly way. We were already spending a significant amount, so this added fee, they sprung on us at the last minute, felt completely unjustified. To make matters worse, when my sister left an honest review, the owner responded with comments that twisted the truth and did not reflect what actually happened. Now they’re advertising birthday celebrations on Instagram with no mention of any cake charge. That kind of dishonesty is unacceptable. Sadly, I’ve witnessed this kind of behaviour before at some other Asian restaurants, where vulnerable or quiet customers, especially women, are targeted and pressured into paying unfair fees. It’s unacceptable, and I won’t be returning. Others should be cautious.

My friend, sister, 1 year old daughter and I visited today (3 May 2025 at 4:00 to 6:00 pm) for my friend’s 26th birthday. Unfortunately, we were quite disappointed in the service and very disappointed in how customers are overcharged. Something that was meant to be a joyous occasion was ruined by the management. My friends and I ordered food but also bought a birthday cake for our friend from outside that was personalised. We were later informed that there would be a £10 charge if we wanted to cut the cake at their restaurant. I was absolutely shocked as my friends and I have dined at far more prestigious places and have never been charged for bringing in a birthday cake from outside. At this point I literally wanted to walk out of the restaurant. We were also informed that tap water would be charged if we have a second glass. They later agreed that the cake could be cut at the restaurant, however, we would be charged if we bought an outside cake another visit. However, we will not be visiting the restaurant again. My family and friends have dined at this restaurant several times before in the past. But the owners would rather make money than be kind to their customers. There was no hospitality towards my baby daughter also and nor to my friend who’s birthday it was. The staff did bring the cake with candles which was nice but unfortunately due to our primary experience we were still unfortunately dissatisfied. The food was nice, however chicken was slightly undercooked so we had to have the chicken recooked again. This review is for Irmak Lounge and it is not for any other restaurant as owners have stated on their other reviews. On social media it also states that the owner Zak is very friendly and he is very approachable. However, this is not the experience we personally had. Perhaps customers are only treated nicely if they are in a certain appearance or appear elitist to them. This restaurant is about making money and not about keeping their customers happy and nor is it a family orientated restaurant. Highly disappointed and will never be visiting again. As we’ve also had a previous negative experience where staff and management were not friendly on our prior visit. However, thank you to the first waitress who served us today, she was polite and helpful. We didn’t catch her name but she said that she was from Romanian. We also asked to have the service charged removed from the final bill as we were not happy with the service and it’s also not compulsory to pay. Service charge does not actually get paid to the staff as a tip but it gets paid towards the company (if you research this, you will know this applies to all restaurants), it’s just a way for the company to make additional money. I usually love taking pictures but I didn’t today because of the service we received. I’ve uploaded 2 pictures that my friend took just to show evidence that we were there today.

Craving Turkish delights? Head to Irmak Lounge! This spot offers a delicious selection of flame-grilled meats, perfect for those who love BBQ. The menu also boasts a variety of traditional Turkish mezes, so you can create a full feast. If you're looking to relax after dinner, their shisha selection is extensive, and the atmosphere is inviting. Overall, a great place to enjoy tasty food, good company, and a unique hookah experience.

Another delicious meal at Irmak Grill. I’ve been coming here for a while now and am especially excited to see their dessert range expanding to accommodate those with gluten allergies. After our meal, my friend and I ordered a mango cheesecake and a sutlac and they were so nice we came back after paying our bill to get additional portions for home. Thanks Team Irmak for listening to your customers and a special mention for Eren who always goes over and beyond with customer service.

Very good all round - will defo return again

You guys need someone teach you how to respect the customer and warm welcome because here uk it’s s not Turkey . Service zero

Loved it, very family friendly place to dine. 10/10 for the decor.

Beautiful restaurant and excellent service received. Special thanks to the manager Erin who made our hen night perfect. Highly recommend Irmak lounge to all. Will be back again

Great food! excellent customer services by Erin highly recommended 👍

Beautiful set up! Amazing good and lovely service from Erin. Highly recommend!!!

Eren showed us an amazing time, great service, definitely recommend

Eren gave us brilliant customer service i am so happy with the way i was treated today in irmak I will definitely be coming in the future !!

Great food. Great decor. Fair price.

Lovely service, girlfriend got a milkshake and we got Love 66 and Lychee I believe, Banging food and the vibe is immaculate. Our server was fantastic too, definitly recommend for a chill end to a night out 💯

Hour wait before we could even order our food, order came out wrong. Poor quality, tasted reheated.

My family & I eat here always and have done for years. The food, service, the place itself & the price is everything you could ask for & more!! If you haven't been here before I recommend you go!!! We'll be back again for sure!!

Great service from andrea food drinks shisha was amazing thankyou irmak lounge employees

Food and service is top tier compared any other restaurants locally. Would definitely recommend to friends and family!

Good food, excellent and friendly customer service. I travelled from Essex for it and it was worth it.

Nice place and great food, lovely costumer service and a beautiful place, I recommend it to everyone

Food was nice and the staff are pleasant - they made an effort to ensure we had everything we needed.

One of the best places for Turkish food in the area, would recommend to anyone to try, definetly try the Chicken Kebab

Came for dinner with my work colleagues.staff did an absolute amazing job in ensuring we felt comfortable .very grateful.food was amazing.thank you so much for your hospitality, will definitely recommend to friends and family.specific thank you to Andreea, Omar, Gloria, Dana and Rahman.apologies for any names missed out !

Amazing shisha and service, highly recommended.

Best place for shisha and great service!

I was looking forward to a nice evening out. I was very disappointed, the food was very bland and did not seem freshly cooked. The service was awful, a lot of staff around but not very welcoming. The decor is tacky and could do with a refresher. Looks nothing like it is advertised on Instagram. Also, me and my friend were both very sick after eating this food. Never again!!

The food portions are very generous and the food was good. Wonderful atmosphere. Warm even in the winter and the roof opens up. Wonderful mocktails!!! You must try.

Thanks to everyone in Irma’s on Xmas day for the best chicken wrap ever. I popped in to get lunch as I wanted something hot eat whilst working for the ambulance service, the staff where amazing food out this world!! If you want quality Turkish food then this is the place to eat I. Dunstable. Thanks again to all of you and can’t wait until my next visit.

It was great come on weekends and ask for the dry ice

Went with my wife and found the restaurant is beautiful inside! We had abit of everything and I can honestly its one of the best Turkish restaurants I've eaten at. Came down from Milton Keynes and will definitely be visiting again with family and friends :)

Very bad experience we had last night. Went has a family and it spoiled our night. The food quantity for the price is very expensive. No proper service . Asked for glass of water but they gave us 4 water bottles and charged £10. Also they charged service charge of £6.00 extra. When my husband asked about it the guy took that £6 off. It’s a kind of cheating. I haven’t seen any restaurants charge service charge extra.

Great experience, just a bit pricey

Excellent place for anyone looking for real quality meal. Great environment for relaxation and refreshment. Professional attendants, smiling faces everywhere. Omar and Rahman are so professional and make us feel like we are at home. Thanks to the management and top leadership for such an excellent services. I will come here again and again...

Absolutely fantastic food warmer and friendly staff

I recently celebrated my birthday at Irmaq Lounge, and I have to say, it was an amazing experience! The food was absolutely delicious – every dish was spot on, full of flavor and beautifully served. The atmosphere was so welcoming and cozy, making it the perfect place to relax and enjoy the evening. And to top it off, they surprised me with a little birthday treat, which was such a sweet and thoughtful gesture. Overall, I had a fantastic time and would definitely recommend Irmaq Lounge to anyone looking for a great spot to celebrate or just have a good meal!

Delicious food and fantastic service

Did both my daughter's birthday party there.. Food was absolutely delicious... Aesthetics were lovely and just perfect.. Very good atmosphere with lovely music.. Great service very personalised especially from our waiter Omar who looked after us really well friendly and professional as were as his colleagues.. Thank you very much x

Food... would not give it to my dog. No cutlery given. And hot sauce inedible and disgusting. But a nice establishment, very classy and clean looking, very professional. Go there if you like a nice ambiance and bland food. In response to the owners angry whining, below, I'm sorry but not all the reviews on Google can be from your mates or your family, occasionally real customers get drawn in to see your food for what it is: Filth. I am sure the place has won many awards from dogs and maybe pigs, but not from human beings with any taste, trust me.

Have been coming here for nearly 12 months now. The food is absolutely fantastic. I have tried a number of takeaway restaurants in Dunstable and these guys are by far the best. The food is great value the portions are good and the staff are always polite and take time to have a chat with you. I can not recommend them enough.

I went with my friends for the first time to Irmak Lounge to enjoy a lovely evening and it was so beautiful. Irmak Lounge is a fantastic choice with its friendly and welcoming staff, high-quality service, great food and cocktails were amazing, beautiful decor, a separate area for shisha that's closed off, and a restaurant where you can go with family and children. They offer the convenience of payment by cash or bank transfer. I highly recommend Irmak Lounge for an absolutely lovely experience and definitely go back with my family. Thank you for the lovely Irmak lounge.

Gloria has been so polite and helpful with the food menu. Give her 5 star as well

Absolutely lovely atmosphere and vibe, the staff are friendly and the food presentation is immaculate. Omer is great at giving recommendations for the shisha and it is always a 10/10. Highly recommend coming here!

Came in this evening, and was served by a very attentive lady Gloria. She made our evening special. Thank you Gloria! We will be back.

Great atmosphere and good service. Food is spot on. Also all the waiters and waitresses were very friendly. Also a big thank you to Gloria for taking care of us . All round good experience

Irmak is the only place we come to for shisha and food. Everyone is really nice and welcoming and Food is decent & Omer always makes our shisha on POINT! 👌🏼👌🏼

all I can say is that, I recommend! ♥️

Fatima made my mums birthday very special and her service was very good 😊

Friendly, welcoming staff and high quality service. Great food and drinks. Beautiful decor and separate area for shisha that's closed off. Choice of payment by cash or bank transfer. Would recommend Irmak Lounge. Absolutely lovely 🥰

Everything was really lovely, the vibe of the whole place was really nice and neat, and the staff were so welcoming and warm. The food was sooo good and very worth the price. We had a Mega chicken platter and at first we thought we'd need to order more because it was advertised for 4 - 5 people but it was very filling and we ended up ordering more sodes instead. We'll definitely be visiting regularly.

Delicious food, service is definitely one of the best....fantastic atmosphere.... Highly recommended......

Andrea who was our server was very good and very attentive. She is a credit to the company and we will visit again soon. Always a great experience. Great staff and great food. Thank you

I came in here with my husband and our friends and we loved every minute of it. Food was very nice and service was excellent by Dana. We also had some drinks and shisha, lovely atmosphere.

Gloria’s service was impeccable, as well as the rest of the stuff. definitely coming back.

Being a regular shisha smoker I rate the shisha as brilliant. It was smooth and the flavour lasted. Mocktail was lovely. Staff were polite and smiling. Will defo be visiting again.

We went for our sisters birthday. The staff were warm and welcoming, the food was nice and generous portions. We would go back. My only negative is £20 birthday baklava, a ridiculously over priced slice of baklava in too much gold leaf that you had to remove it. It's a shame because we did enjoy our meal.

Always a pleasure to go here. So friendly and nice vibes

Great service overall. Omar was really attentive and provided good customer service.

Firstly I just wanted to say that we had arrived and we didn’t have a warm welcome. We had the waiter slam the drinks on the table and it took them a good 15 mins to get us napkins and she offered to give us a top up since they spilled the drink she was talking to her colleague having the time of her life. Moving on with the food it was bland and when cleaning up the table we had clean it ourselves because yet again the staff are having their own personal conversation. Lastly the coal change we had to inform them 3 times to get it changed I just have to say there are better places to go and it’s not here.

We came here for a birthday celebration in a large group, the food was really good and there was so much of it. The staff were really really good, I would highly recommend

The vibe in here is absolutely immaculate, the staff are incredibly welcoming and friendly. The food was amazing and 100% worth the price. Definitely would recommend checking it out.

Thıs place ıs realy nıce and the servıce was good beacuse they were realy nıce

All in all best place ive been in a while, especially a big thank you to FATIMA for her help and attention, our son got a small finger cut and while we we're looking how to solve the issue, Fatima was quick and efficient and made sure our son is OK. Plus she offered our kid a chocolate to make things even better...cannot recommend the place enough.

Gorgeous food, lovely service!!! Absolutely beautiful restaurant (deceptive from outside - much bigger inside than it looks!) and seating area, fantastic staff and gorgeous food. We shared the Irmak special (lamb and chicken mixed platter for 3) with rice, and added a side of cous cous (was actually bulghur wheat which was gorgeous!) between three of us and had pleeeeeeenty of food with a little left to take home with us at the end ❤️ it was all really delicious! Staff were friendly and attentive and we had an excellent time.

Terrible service! I went there with my best friend to celebrate an event, the female staff that attended to us had an attitude as we walked in. Almost like they didn't want us to be there. We placed our orders but she walked right off before we were even done talking. The whole atmosphere made us uncomfortable because the staff weren't approachable. The plan was to tell them what we were celebrating so we can ask for a cake with a lit candle but we couldn't cause they weren't approachable. No form of hospitality or warm reception from her whatsoever. I almost thought she was racist You should improve on your service I will not be visiting again :)

Worst service I’ve ever had! I went on a Saturday at 11pm as it closed at 1:30am and as soon as I walked through the door the staffs were very rude, they acted like they were annoyed with us and wanted to go home The blonde female staff especially(whose name I didn’t catch) was so disrespectful ; demanding for our order and walked off before we were done talking, I haven’t seen anything more unprofessional. They turned off the heating and tv in the lounge at 12:50am whilst we were sat and asked that we had to leave Shocking experience!

Long time ago when Irmak was still small I thought their food was great. Tonight I'm not sure if it's just week days but I didn't quite appreciated their food. Their shish chicken wasn't great I thought it tasted abit like it was marinated in Chinese 5 spice. The mix doner wasn't as good as we used to buy it. Although the atmosphere and sounds was perfect but the fud was missing in real Turkish flavours.

It was a nice experience, friendly staff, good service, nice plate presentation and good atmosphere. The dessert was extraordinary. I had baklava and pistachio cake! I recommend with pleasure!

Pleasant environment, diversified food between chicken, beef, and lamb prepared and combined in different ways. As a side dish, choose between salad, fries , rice, and couscous. Pleasant plating, large choice for non-alcoholic drinks with professional presentation and exceptional dessert. I ordered like dessert baklava and pistachio cake 🥰. Friendly staff help create a pleasant evening.For a relaxing evening, I recommend this place.

Worth the trip from Coventry. Beautiful vibes and beautiful service, wonderful food, and lovely atmosphere. We wanted a quiet evening (we went Monday evening till night) and we got that, thanks for making the night comfy and worth it.

Went with few friends and had a good experience overall. Was very aesthetically pleasing. Relaxed, chilled atmosphere. Although not a fan of Turkish cuisine personally, i actually enjoyed the food. Maybe because I was very hungry to start off with! Food was lightly spiced but did taste good. Didn't like the rice and couscous, was bland for my tastebuds. Next time will try the shisha as we couldn't due to time constraints.

A lovely upmarket Turkish restaurant We got the mega platter which was excellent the meat was nice and juicy!

Extremely coldddd. Staff kept leaving door open from the shisha outdoor area. Zero consideration for customers in the restaurant area. Yet arguing that it’s customers doing that meanwhile it was staff !!! Zero accountability.

I have heard a lot about this place and it definitely delivered! Food, atmosphere and service was incredible! Would highly recommended and will 100% visit again in the future!

I don't believe this place. Last year I phoned and booked a table for my husnands birthday which was on a Tuesday. We turned up at the allotted time and there was a notice on the door saying closed on Tuesdays. A couple of weeks ago I booked for Eid and my booking was confirmed. I have now received an email saying they cancelled my booking due to Eid. They are an absolute joke. I certainly won't be booking again.

Lovely delivery of food today . Great service. Very tasty

The restaurant is nice and the food is tasty, however it is so cold in there and even if we asked staff to put on the heating it was only for a little while. They have to realise that people sit at the tables they do t walk about, and it was very cold. Otherwise, it is very clean and toilets are spot on

One of the best dining experiences I've had in a long long while, Food was really delicious and worth every penny.

Amazing evening, food and service were phenomenal. Will be sure to visit again

My husband treated me to Mother’s Day dinner at Irmak lounge yesterday and although I don’t believe in perfect, the experience was perfect from start to finish. We were greeted by someone in the car park who opened the barrier for us. We entered the lounge and was greeted by very polite and friendly staff who walked us to our table. I was then brought a red flower and wished happy Mother’s Day by the owner which was a nice touch. The food was divine, full of flavour and very large in portion. My husband and I and our three kids thoroughly enjoyed the service. The staff were very attentive and catered to all our needs. The background music added to the ambience. Overall I cannot fault Irmak Lounge and it’s the consistent service.

Great atmosphere, delicious food & best service ever 🫶🏻

Food was delicious. Staff was very friendly and delicious. Andrea was a wonderful host for the night !

Visited recently to see if it is any good. Overal impression. Not bad but not great either. Waiters are standing every 2-3m like a guards, no privacy really. Food was ok but chili sauce they offer is completely tasteless. Blunt. Portions were ok. Expensive. Difficult to find parking nearby.

First time dining here from the outside it looked lovely even better inside really nice and clean love the decor great for taking nice pictures there were 8 of us was a family meal we ordered 2 platters which severed us all we even had alot left overs which we took home to eat we had velvet ice cream extra chips extra drink all came up to £206 not bad the food was delicious we fully enjoyed it and will be coming again shout out to our friendly lovely waitress her name was Ceren she laughed a lot with us and always had a smile on her face the rest of the team along with the manager was friendly and very attentive the service was spot on didn’t have to wait for food well done team great customer service

Really enjoyed our girly time in Irmak.. Service was excellent thanks to Andrea. :)

Irmak BBQ Dunstable and Shisha Lounge is a culinary gem in Dunstable. The Turkish cuisine, particularly the Irmak Special, is a standout. The shisha lounge adds an extra layer of enjoyment. The service is always friendly and attentive, and the ambiance is both elegant and welcoming. I highly recommend Irmak BBQ Dunstable and Shisha Lounge to anyone seeking Turkish flavors in England.

Feel extremely lucky to have won such an amazing competition! The halloumi was delicious! The chicken sheesh was cooked to perfection! Chocolate cake was Devine! Strawberry daiquiri was the best I’ve ever had in my life! The picture area is amazing for insta pictures! LOVED the tiles in the toilets! The bar area is beautiful! When the lights dim down and the music is turned up it is a vibe! Staff were extremely friendly and really looked after us! We were made to feel like VIPs! I would definitely recommend! Thank you all so much! I really appreciate all the effort put in! Very grateful ❤️ Would be so good for a bottomless brunch in the summer

A brilliant experience! Can't wait to return!!

everything was very good, Andreea an experienced waitress

The very good food and the service provided by Andreea created a perfect evening !

I just want to get the point, why you don't sell alcohol, but you sell shisha? If the reason is because of majority visitors are muslim and restaurant is based on muslim principles, then smoking isn't allowed too, so there's no alcohol, but there's shisha?!

Best restaurant we have been to in ages amazing

Very good food and thank u Rebecca for serving us!!

so basically i went here and it looked sooo cool and nice, but ohh was i wrong i ordered a golden steak medium rare ( keep that in mind MEDIUM RARE) so after 45 minute wait i finally got my cheese chips and buffalo wings they were pretty good but they the cons bottleneck the pros so after another 1hr and 20m wait ooo my MEDIUM RARE STEak comes out bare in mind £45 and it was UNDERSEASOED NOT ONE HINT OF SALT IN IT i had to chuck my own in it and i forgot to add this there was w hair in my garlic sauce and ok fine i payed 45 for it i’m still going to eat it after i eat about 70% it gets a bit tuff i take a look ITS IS STILL RAW supposedly supposed to be medium rare so i ask a waitress named rebecca she actually handled it well (remember this name for later) i got a manager named omar and ohh was he rude, entitled and inpatient i told him my steak was raw and he tells me u ordered medium rare and that’s what it is, i don’t want to sound like a karen who is like it’s raw when it’s cooked fine no no no this was red dark deep red i think i even heard it mooing to me soo he’s arguing with me and he agrees on 10% discount so i was like awesome that’s great 10% off my 400 check NOO 10% off my steak THAT MEANS 5 pound of a 45 steak and so he left will saying if u said it earlier we could’ve changed it soo i got a takeaway box and put chips next to it i go to pay my bill as i was being rushed and girl named geren or ceren idk and idc take my chips soo i ask her where they went and she says i put them away and then i follow up with complain and she goes to bad AND PROCEEDS TO SAY COLD CHIPS ARE BAD ANYWAYS, then apparently we were missing £40 of our bill even though everyone pays we spent 1 HR AND 30 MINS DISCUSSING AND WHILE I TOLD THEM THEY ADDED AN EXTRA PLATE I MENTIONED GEREN NAME AND SHE GEREN WALKS PAST LIKE U SHOULDVE PUT UR CHIPS JN UR BAG LIKE I DIDNT ECEN MENTION THAT HONESTLY then after an hour of them accusing us they let us leave because i’m guessing they released they over charged us honestly DONT GO THERE AND I HAD TO GO to TOILET SO I WENT AND OMG WAS IT DISCCUSING PICTURE BELOW ON WHAT I WAS GREETED WITH

Absolutely fantastic service/food/shesha. Best service provided by RAHMAN.

Food was amazing as well as the ambience, quality service provided by Rahman .

A Great Turkish Restaurant to dine in & Smoke Shisha.

Food is delicious. Best services provide by Rahman