Imperial Desserts in Rhondda Cynon Taf

I ordered crepes and cheese cake for delivery. When the delivery came I was handed the bag and delivery walked away, when I opened it they had written on the box "no cheese cakes we are waiting on delivery sorry" and they had replaced with red velvet cake. They also wrote that they had no Ferrero Roche and replaced and gave me Buenos instead. The crepe was a mess the chocolate had been thrown on and was leaking out the box there was much it was very sickly. I'm not a fan of red velvet anyway i had a bite and it lacked taste and was very dry. I would have preferred a phone call to say they didn't have what I ordered and they shouldn't let you order something that's not available.

Fancied an ice cream so tried here for the first time, the choice of ice creams were amazing, i had the blueberry muffin ice cream and it was lovely, the staff were also very friendly and chatty too. Would definitely recommend this place to others😊

Avoid like the plague. You'll be overcharged and questioned like it was your fault. Then told 'what do you want us to do' when you have a complaint about the food you wouldn't give your dog to.

Lovely desert lovely slushy lovely delivery lady would recommend to everybody to order best place ever

Wish I had read the reviews before ordering from this horrendous place!!! Order it at 9:11pm for it to turn up 2 hours later, No answer from the restaurant when trying to call for an update of delivery. Our waffle and crepe was stone cold and the whipped cream was basically curdled never ordering from this place again!!

Taken over 3 hours for something so simple, absolutely terrible service better off making the desert yourself

Wish I had read the reviews myself before even trying to order from here. Shocking service. If you want a dessert you may aswell make it yourself from scratch than try order from here. Phoned them to order (while girls were giggling in the background of the call) and an hour later still nothing, rung again and they said it was out for delivery… half an hour later nothing rung again said it had been delivered when it hadn’t so they said they’d send it again and conveniently now they’ve “closed” and still no sign. Don’t waste your time and order from somewhere else that’s worth it. Woman on the phone wasn’t helpful in the slightest and didn’t have the best attitude. Will never attempt to even order from here again!!

AVOID!!!! I’d give 0 if I could! Waited an hour nothing so rang just to see what was happening they said it was out with the driver an hour later still nothing and now I can’t even contact the shop as it’s going to voicemail and still haven’t had the items but taken my money! Disgusting place shouldn’t be open at all!!

Drinks from my order didn't come and then when I called to ask about it I was passed around from worker to manager to driver until they decided they had given me my drinks and I was mistaken. Had me looking around my house for ages in case I was wrong but nothing was here. Said they could drop my drinks again but they were really rude about it so I told them not to bother. Was sad because my waffles were banging

Placed order through Uber Eats app at 6.55pm. Expected delivery time was 7.35-7.55pm. Phoned at 8.00pm for an update to be told it won’t be long, they are just waiting for a driver. Received delivery at 9.22pm only for it to be the wrong dessert! Will never be ordering from here again!!!

Used to be good but total rubbish now. They accept orders then cancel 30 minutes later, and on the odd occasion they do deliver its cold when it should be warm or melted when it should be frozen. Save your money

I think this was first ever five star rating in these days. We had few milkshakes, smoothies and cakes- all of them were amazing. Specially to speak which I have tasted among them (snickers milk shake and red velvet cake) are mild sweet and delicious. I never had such amazing milkshake. I would definitely recommend this place for milkshakes and desserts.

Ordered from aberdare imperial deserts after waiting an hour the driver took it back to the shop, phoned the shop to find out what was going on and the lady had a terrible attitude. Will never be ordering from this restaurant again! 0 star rating. Absolutely disgusting

Absolutely disgusting my partner had a lemon cheesecake that was rock hard and only way to describe it looked like it had been there for a day or 2 and I had a chocolate fudge cake that was cold the only good thing we had was the milkshakes but we will not be going here again

Wouldn’t even give 1 star if I’m honest! Woman’s attitude stinks, placed a order for it to be cancelled within minutes over the road being closed even though my road isn’t closed yet they delivered to my address last night. No manager to speak to as he’s doing deliveries absolute shambles

Ordered via UberEats, took 3 hours to arrive and arrived melted (milkshakes) and cold (waffle); for context, we live maybe 2 mins drive away. We drove down to speak with them nicely about it, the nice lady heard our explanation and went to go and get a man who I assume was the owner. We explained again to him, said we understood these things happen and we're not annoyed, and asked for a refund or replacement. Immediately he was extremely rude to us "what do you want me to do about it?!". We ask again if he could please replace or refund the order; he starts ranting that he won't, and refused to refund or replace the food. Would not order again.

Absolutely awful food. The delivery took 3 hours because they couldn’t find a well marked house. The food was cold and the milkshakes melted and inedible. We went to the shop to see if we can get it remade but the owner was EXTREMELY rude so now I’m out £25 with melted milkshakes and a cold waffle.

Waited nearly 2 hours for a cookie dough and waffle with a milk shake. Although the food was nice, the milk shake only tasted of milk with some ice cream no flavour .. when I rung to find out if my order was on the way. He came off passive aggressive was very abrupt.

The food from here has been great each time. The staff have been very friendly and offer great customer service. Waiting time is very minimal. The building interior looks great too.

Small place but delicous ice creams with large range of flavours & cones to choose from. Super delicious, especially for us big kids.

I’ve had numerous issues with this place. 90% of my orders didn’t get accepted because they “didn’t have enough drivers”. I personally think it’s because I live 4 miles away so they don’t want to deliver to me. One order went through and after 2 hours of waiting, when we got in contact with them they said it was cancelled. I’ve only ever had two orders accepted. The first order took hours to arrive, there was a mistake with our order but we still enjoyed what we had (they sent a waffle instead of a crepe). The second order we had took hours again and one dessert was completely wrong and a whole dessert was missing! We had ordered bubble waffles and were sent Belgian ones and also the toppings are half of what you used to get! The lady on the phone had disgusting attitude and we had to really argue to get our missing dessert sent out. She called us liars when we said we were also missing an ice cream for one of the waffles. Very expensive also for what you get, Awful customer service. Will sadly never order from here again.

Avoid at all cost they are changing there prices every 2 days absolute joke last time of coming here disgusting attitude compared to original staff that was here. 15 april Another bad review cookie dough was called and my partner friend had food yesterday from them and it was burnt

Ordered at 6:40PM, expected delivery at 7:30PM, order is late, so ring up at 8:00PM and get told "It's on it's way" for what should only be not even a 5 minute drive, maximum. Then after waiting another 15 minutes, call again at 8:15PM and get told "If it's not there in 15 minutes, give us a call back." After already being 45 minutes late, I said no chance. So ask them to find out what's happened and FINALLY get to the conclusion that it's gone to the completely wrong address and they'll re-do the order and send it out ASAP... After ANOTHER 35 minutes, it finally arrived at 8:50PM. Food has always been late when ordering from here, but this was by far one of the worst experiences we've ever had ordering from anywhere. Customer service skills amongst the staff are non-existent too.

Ordered a waffle and ice cream. Ice cream tasted like chemicals which has burnt my mouth. Spoke to the manager and his response was he cleans the machine every night. And that another customer has complained about the ice cream being like this. No refund and has said no for fresh. Absolutely disgusting customer service do not eat from here.

This place is a health hazard. Stay away. I ordered a chocolate heaven belgian waffle with vanilla ice cream via Just Eat, and the ice cream tasted and smelled of domestic gas. I washed it down the sink after deciding it was inedible, and the odour it created was foul enough to trigger a bout of retching. I don't know what they did to create that, but it's certainly not fit for human consumption.

Had a chocolate Nutella milkshake it was like bathwater really warm waste of money But my wife had a waffle she said it was beautiful just don’t have the warm milkshake 👎👎

I've visited this place twice. First time I ordered a waffle with ice cream for me and my daughter, over an hour later we still hadn't had our waffles. I figured as they were busy I would give them the benefit of the doubt. Visited again today and there was no one else there but it still took them over 20 mins to bring me 2 coffees. Highly overpriced for such slow and poor service and while the things are nice they do not make up for the high cost or long wait time. I certainly won't be back

What a disgusting waste of money. Waited in the shop for 25 mins for 2 crepes. I asked for fresh cream, it came out of a squirty can !!!! The 1 crepes was over cooked and the other under cooked. It was horrible and they charged me nearly £14.00 for the pleasure. Never again.

Gone down hill since it first opened. Ordered 2 milkshakes at 22:25 on deliveroo and they accepted my order. Had estimated 23:05. I waited until 23:25 then messaged their Instagram as the shop closed at 23:00 and was ignored several times. So then I decided to take it up with deliveroo. At 20 to midnight deliveroo got back saying that they had called imperial desserts and they had said it'd be another 20 minutes. After finding out I couldn't cancel through deliveroo I then decided to call imperial, it took 2 calls to get an answer only for the guy to tell me that he doesn't have a driver to deliver the milkshakes and that they cancelled the order (which was a lie) and they clearly lied to deliveroo. Can't praise deliveroo enough for actually cancelling my order and issuing a refund. Won't order from their again as the same thing happened to my sister. Let's all bare in mind that they never called to let me know the order wasn't coming and made me wait an hour and a half to find that out myself. 2 freaking milkshakes is all I ordered.

Super disappointed. 1 strawberry cuts into 4 and it cost £1.44. The prices are not clear especially when ordering through apps. Took ridiculously too long for the foods to be delivered, by the time it arrives the ice cream and stuff are already melted. The foods are over priced. This is have to be my last time ordering from here.

Food never even came this time and all messages and calls were ignored. It was bad enough that orders are usually late and missing items. Won’t be ordering again.

Looked at the menu before we went , good job we did as they didn't have anything to choose from in the shop. Advertised coconut ice-cream but didn't have any . Ice-cream was nice waffle 🧇 was cold . Found it expensive for what you get .

Really enjoyed my crepe from here recently. Will definitely go again.

Ordered last night on just eat after waiting over an hour rang the restaurant to be told it was on its way waited another hour still nothing then they don't answer there phones have up and asked justeat for my money back Only gave 1star as you can't give them none on here

The ice-cream is so good along with the waffle. However, it's such a shame that you guys are not clear with the prices at all. Each times I go to the shop. A different price range is set up?? I feel like you guys just charge your customers whatever you wanted and not following the price list which were ridiculous. I have been overcharged so many times that's is really is frustrated. The lady who work there were absolutely amazing however, the guys that sometimes work there didn't even look at the price list and literally overcharged the services very frequently. I shouldn't file a complaints as ur dessert is so lovely if it's isn't for the unprofessional act.

Really lovely tasty desserts, but cookies were a bit burnt. And instead of brownies I had cookie dough. They did replace the burnt dessert though.

I'm going to buy a waffle maker and have people wait an hour and a half for waffles and Nutella. Then when they phone to complain about the waiting time I'm just going to put the phone down on them and ignore their number when they try to phone to cancel the order.

Placed an order just after 9pm through Just Eat app, and advised delivery at approximately 10pm. The food eventually arrived at 12:15am, after 3 calls to the restaurant. The customer service is non-existent! The baked goods were cold, and the ice cream had melted, despite it being -1°C outside! The crépe was so tough and rubbery that I had difficulty cutting it, and ended up using a steak knife, thank God I have all my own teeth 😂! Will NEVER order from here again, this isn’t the first time the service has been rubbish. I only ordered here because of the close proximity to my home but, I’ll be going back to Mogsy Belle, at least they know how to treat paying customers properly, and the food’s better!

Very friendly, quick service and desserts are amazing and also tried their Baklava and it's the best I've ever had 1👌 definitely going back

Have orded from here many times. Loved the salted caramel milkshake. The cookie dough is lovely and came warm with cream still frozen in separate pot. I've been happy with everything I've I've ordered from here. Only thing is delivery not always on time. Food is really lovely though

Not Good, presentation awful , no maple syrup honey instead ?? Half the icecream advertised havent got ,waffle undercooked better driving a bit further to moggy belle

Lovely desserts, the member of staff who served us was very friendly and went above and beyond with their service, would order again. (Ordered on Just Eat)

Lovely desserts nice staff, ordered in shop.

Never turned up and still took payment. Wouldn't answer the phone. Dont bother ordering