Imperial Chef in Havering

over an hour late then when it came it was the wrong order driver went away still waiting for order tried phoning takeaway but no reply apps changed to enjoy your food but don't have any

My order arrived late and was not cooked properly and of very poor quality. I phoned the restaurant straight away and they agreed to arrange for a credit . I hope they have been in touch with you to arrange for my refund.

Tried about 5 different Chinese restaurants recently and struggled to find a decent one thats good value for money. This place is 100% the best I’ve had in the area and I’ve stuck with it a few times now, defo recommend

I still have not received the order for 1hr 20 mins ago

driver didn't knock, as our bell not working. left the food on the doorstep!!! not acceptable at all!!! knock on the door!!

ordered last night food was good had flavor duck was a bit too over cooked but was tasty will actually order again

Other than the very late delivery when my food came it was hot wnd taste lovely it was our 1st time ordering here and will definitely order again the food was 10/10

All was great until pancake rolls which did not taste or smell right at all. Smelled off so requested refund. Chowmein and ribs were lovely though

Says my order was delivered and has NOT been delivered despite it being later by 15 mins that would have been their latest arrival time. Cannot get through to a human to sort it either.

Overall was okay but I’ve had better but the chicken satay was hard and not nice

Amazing food yet again! A very big order put in & it was only slightly late but we had a message to let us know. No complaints & happy to recommend!

Wanted to cancel the order as was taking too long but the lady said it was cooking. Will not be ordering again as the food was not worth the wait. Bbq sauce was red but with no taste. Munchie box was soaking wet as they put it in a carrier bag making it all soggy.

Probably the worst Chinese we’ve had in a longtime it tasted reheated and off. Such a shame as it’s our go to

lovely food from Inperial Chef . Always hot ,fresh on time ,value for money no need to order from anywhere else! well done

I ordered my meal for my family at 18:20 and had an estimated delivery time for between 19:05 to 19:25 it turned up at 20:25. The only response I got from the restaurant was it’s coming will be a few minutes. Not good service.

Best Chinese! I’ve been off of Chinese for years due to not finding one that’s nice, imperial chef changed that it was delicious and the staff are lovely and so helpful

Food was late and cold. When my daughter paid he walked off with £5 change without me stating it was a tip. Half the items were missing. I called the restaurant they said they would send the rest of the food. It never came and they stopped answering.

Didn’t turn up took my money and nathing

Great food, order here almost every weekend. Never disappoints, the whole family is happy with their dishes. The price is also great given the quality and portion sizes. Definitely recommended!

The food was good but deceiving portions which is a let down. But good otherwise

Love the grub from here .. decent discount. Always hot .. very tasty nice portion sizes .only small problems is takes a while to deliver but guessing it’s due to being busy and the sauce pots are small but not like it would stop me ordering .. would deffo recommend

The best Chinese in the area for the cheapest price, can’t sing enough praises for these guys

Food wasn't very hot be careful when ordering

Our crispy chilli beef looked like it had been eaten as the container hardly had any food in it. I have a picture for proof

Quite a long delivery time as is... the delivery time was over an hour and then they were late for even that. To top ot off, they showed no remorse over the long wait time and cut me off the phone when I called to check. Waited 1 hour and 20 minutes for this order.

Presently surprised 😮 by exelant food,,, good job by yourselves

lovely fresh food arrived early and piping hot . something I'd ordered wasn't available and they rang to tell me and offered an alternative which I was very happy with. excellent service

not got my food yet. delivery 19.50. 20.10.......

Restaurant clicked it round to delivered at 8pm, but didn't deliver till 8.20pm. Had to make 2 phone calls, and then they forgot the Prawn Crackers. A lot of the food was bland, but the chicken was too salty, peking duck was cremated and inedible.

Close to an hour late completely Cole when arriving

Food is always fresh, delicious and comes hot- with very quick collection and delivery! Never been disappointed here, and the customer service is impeccable! The best in Romford

I don't think this place deserves the negative reviews. Food was on time, hot and delicious. Would definitely order again.

Hate to see the bad reviews, i have ordered a few times from here. Food has been piping hot, comes on time. Sometimes a few minutes late, and the quantity/quality you get for a bargain 40% can be beaten. I recommend giving it a try.

to be fair to food come hot and wasn't to bad yes the portions looked a bit small for example rice tin wasn't full up but food tasted good delivery come early

First time trying and it was lovely and all hot and fresh, the only thing I will know for next time is to order extra sauce as the sweet and sour that came with the chicken balls only comes in a small pot.

Still not arrived. Wont answer phone. Im guessed I'll have to make alternative arrangements. It would be easiest if they just said they cant fulfill the order. Food not received so im giving minimum star

Very disappointed with the overall meal, the chow mein lacked flavour, salt and pepper chips just tasted like ordinary chips with no seasoning on and the rice was also rather bland. Chicken balls was very dry, overall very disappointing and have had much nicer meals elsewhere.

Diabolical customer service I can definitely understand why they have such poor reviews. Ordered through Uber eats food still hadn’t even been made at the time it was due to be delivered. Spoke to shop several times and order still wasn’t showing as cancelled and then a man answered and was incredibly rude. Zero customer service skills and terrible service over all. AVOID AT ALL COSTS

The food was cold and was missing items was very very dissatisfied

Usually get good but very average and bland this time around. Shame.

Notified it was on way at 20:14, but still hadn't left restaurant by 20:30 (cutoff time). When it finally arrived at 20:47 (should have been 20:20 if driver had departed as notified at 20:14) food was cold, and chips soggy due to being left in bag to sweat for too long. Driver unapologetic. Restaurant also refused to explain why the driver hadn't left when I called. Very poor service that reflects badly on JustEat.

Hands down the best Chinese I've ever had in a very long tome! The munch box, egg fried rice, spring rolls, shredded chicken chow mein & singapore noodles are 10/10, only criticism is the duck is a little fatty but I'll forgive that this time. Will definitely order again, thank you so much 😊

Cold food, lack of flavour, small portions but cheap pricing. The first time I have ordered from this location and I thought I would give it a go. At the time of writing this review the restaurant has a 3-star food hygiene rating. Placed the order online and there was a special promotion on, so the total price of our order was very cheap and including delivery costs, appeared to offer good value for money. Once ordered, we waited approximately 1 hour for the order to be delivered; I had no complaints as the restaurant advised the order would be delivered in this time and it was. Other reviews state there are issues with this, but I did not need to chase my order as it arrived on time, albeit slowly. Now for the food, it was cold when it arrived, completely cold. This was disappointing due to the short distance it actually had to travel to where we were staying and the food had barely any flavour, each of the dishes. The photos show salt and pepper chips (in a fried chicken box) but the portion was very small and some chips were burnt. The egg fried rice in the photo was cold and had barely any flavour plus the box was not full. The mixed vegetable chow mein was the worst dish of them all, it was cold, lacked vegetables and also had no flavour. To make things worse, the chef had not even mixed the dish properly on the wok and some of the noodles were clumped together underneath with no seasoning and barely cooked; signs of a rushed order with a lack of care and attention. There were no food hygiene issues with this order and the restaurant provided free prawn crackers with it due to the minimum spend and these were quite tasty. Overall, two star rating owing to the value for money, otherwise it would be a one star, some may say it is poor value for money if the food is bad but it is cheap which is a bonus; it could be expensive and bad! The delivery driver was friendly. I would not order from this location again or recommend it to friends and family.

chow main very dry and all noodles and very little of anything else just a few shreds of meat and about four very small prawns Large pancake rolls soggy not crispy and inside mainly all bean shoots and very little of anything else.

Food arrived nearly 2 hours after placing the order.

Although the delivery was late the food was delicious. Will be ordering again soon.

The food was alright, not too cold but an hour to deliver a mile away with no traffic. Abysmal.

I specifically wrote on the notes no pork as I always do but they put pork in it, so disappointed

Food was really cold, not delivered in a heat retaining bag, the chow mein was very dry. I won't be ordering from here again

food came around an hour and a half late and was cold and soggy

So we have used imperial chef over a long period of time! We have earned reward stamps through just eat which entitled us too discount as we have spent lots of money in there over time. Was told can’t use our stamp reward because it conflicts with their own discount despite us seeking advice from just eat confirmed we can use both in their terms and conditions! Not only that we ordered Saturday just gone our food was 2 and half hours late we kept getting told it will be 10 minutes, 10 minutes woman on the phone was disgustingly rude! Constantly lied to us! Had no common decency to let us know our order would be late! When the food came it was not good sticky rice, cold prawns! Most of it went in the bin. Eventually with some back and forth they apologised they were busy and it shouldn’t have happened so us being the kind of people we are gave them a second chance tonight they refused discount again! Woman said she didn’t care about just eat terms and conditions! This Chinese is nothing but a bunch of Money grabbing idiots! Who have no consideration for their customers and do not Know how to talk to people! Shockingly rude staff not impressed you have now lost valid customers now and we will be reporting you to just eat! Do not order from them they do not deserve your custom!

Was a bit worried due to some other reviews on here but was probably some of the best Chinese I’ve had in a while and delivery time was spot on. Cant fault them.

Waiting an hour and half and said delivered but never came called the restaurant and all they said was they was too busy ?? Order never showed up still waiting on a refund !!!!!!!don’t except orders if your too busy !!!!

Abysmal is one word for this.Order still hasnt shown up 2 hours later and the resturant keeps hanging up when calling. DO NOT ORDER FROM HERE AT ALL

Food was marked down as out and then delivered called restaurant to see where my order was and they hadn’t even started making it and estimated time had gone way over

I’ve been waiting over an hour for my food. I’ve called the restaurant and they have just told me to wait

DO NOT ORDER FROM HERE. order never turnt up and every time i phoned was told 10 till 15 minutes and the women on the phone just kept repeating it will be 10-15minutes. All why saying Sorry. She didn't have a clue

Estimated to arrive at 20:20 and still waiting at 20:50. Restaurant to picking up calls, so hungry not sure what to do 😟

My order was delivered two hours late and the owner has offered to pay £20 back in refund.

lovely cooked food...duck was a bit greasy, but was still good

Ordered on an app and the delivery window is way out. Delivery has been way over an hour and it still hasn’t arrived

Great food -Defin the best in romford

very well cooked it was all there a big thank you for a really tasty filling meal, oh potion sizes were bigger than expected at a very reasonable price .

Pre - order delivered at the exact requested time. All items were piping hot & well wrapped to protect from spillahe

was helpful on the phone but delivery time was too long

Took over 2 hours to deliver 3 dishes that were bland and cold.

Order was half an hour late and every item was cold. We had to microwave all of it. Will never order from them again.

Not happy the food took too long to get to my address, the time would have not updated unless I said on the app it was late

finally turnt up after 2 hours of ordering it.

the chilli beef dish was rotten and smelt of offal

Food is the worse Chinese I’ve ever had absolutely disgusting

Food came quick and undercooked, most of it ended up coming back up the wrong way. If your looking for a filling meal. This is not the one. If your looking to throw up a few pounds of weight. This is the place.

Prices gone up and food gone downhill such a shame

My food was due to be delivered at 17.35 it is now18.10 and still not delivered, when I call the restaurant no answer and they deliberately cut my call

Ordered a takeaway on delivery at 12:44 - still not arrived at 14:22. Restaurant stopped taking phone calls. Be very, very careful when ordering from them

Chips were soggy and flavourless and the chicken was overcooked and hard to chew.

my 1st choice chinese takeaway ATM....lovely fresh food, not greasy, always delivered on time

DO NOT ORDER FROM THIS RESTAURANT!!! The order was never delivered and when I phoned the restaurant they said I was lying, hung up on me and blocked my number. Absolute joke of a restaurant.

absolutely disgusting . salty . no plum sauce with duck pancakes. vile vile . ribs had no meat. didn't even give to my dog .couldn't afford vet bill

Food was ok, previous delivery was better.

Delivery was great, on time and asked for directions, the food however was dry and bitter. The seaweed was stale and the rice was really oily will not be ordering again

The food has still not arrived and waiting. I was supposed to receive the order well before my plans which I have had to delay. Very frustrating as the lady on the phone didn’t apologise or explain properly why there was over an hour delay from the earliest time to arrive!

Super late delivery, I called the restaurant to be told not to worry about it. Regardless of the worry, where is my food????? I’m still waiting.

Didn’t have my drink, didn’t think to swap it for another one or call to ask if I wanted to swap, the food was stale was disgusting

Cancelled my order but took my money!

Food is good if you want to wait 3 hours for delivery

the Singapore fried rice was great, nice flavours and ingredients. unfortunately their recipes are very lacking. the pork cha shao was dry and seemed microwaved/old no flavour. the prawn balls and pancake rolls were decently fried, but again no flavour, very bland. the sweet and sour sace and bbq ribs sauce, bland no depth of flavour. sorry for the poor review but not impressed, below sweetbasil slightly better than panda which is not saying much.

Good food, great price...delivered early so nice and warm still....

food was very nice and hot on arrival, definitely recommend 👌

Food was delivered almost 1 hour after notification it had left the restaurant so the chips were wet and soggy. A shame as last time they were really crisp.

Just watched the driver give my order to the completely wrong address and drove off ignored me

Payment was taken and my order never came.

Good quality food. Decent portion sizes and delivery service excellent.

Give this place a wide birth I ordered here on 29th June pm I ordered a house special fried rice pancake roll curry sauce, I was starving and sitting in my darkish room started eating and tasted something weird and soft so when I was digging around in the rice it was tinned hotdog sausage I could not believe it and I had a big piece of white squeegee looked like a grub in the Forrest. and it was rolled processed chicken I put my fork down and wanted to through up a special fried rice with processed meat

Food was Luke warm and and hour late. Had to drive to shop to find out where it was

Food was late by an hour, disappointing in taste as well. Duck was so dry and flavourless even the dog wouldn’t eat it. chowmein had no flavour, chicken satay was overcooked with lumpy/oily sauce? would’ve expected a lot more for a 2 hour wait for the food.

food was late even though i ordered an hour before selected delivery time.it was only warm when it arrived but was ok

great food, enjoyed all of it, well done .The added bonus is you are open lunchtime, brilliant.

Order from here twice now and food is always really nice and hot.. delivery is always on time, definitely found my new Chinese

1st order from here.....food was delivered on time by a polite driver, still warm and quite tasty....free crackers was a nice touch and were really good, as was curry sauce....all other items (rice,noodles) cooked well, but slightly too greasy pancake roll and chicken balls...Will use again for sure...don't sell curry for some reason??