ibis London Heathrow Airport in Hillingdon

Outdated, small, but clean rooms. Near public transit. The ride to the airport took about 30 min.

Room is very clean. Bed is comfy. Hotel is close to the airport. Hilda is very lovely. We had breakfast buffet for 2 days and everything was perfect. A very good selection.

Hilda provided excellent service and was lovely

Booked this hotel for a stopover before travelling the following morning. Reasonably priced and near to the long stay car park. Room was clean and comfortable. Special mention to Suleman and Attila who looked after us well when we had food and drink in the restaurant in the evening.

Food served was decent and staff (Suleiman and Attila) were attentive and patient.

Do NOT stay here. Having stayed at many branches of ibis and giving them a lot of business over the years, this will be my last visit. First time to this branch. I booked a day room between flights and then had another long flight to China. I paid £50.00 for the room, plus an additional £30.00 for checking in early. When I arrived, they couldn't find my booking. I was then allocated a room where there was building works going on opposite! What was the common sense in doing that? Surely the staff would have known and why put guests through that torture. This is unfair to sell rooms like this. At the time, I should have asked to be changed but the noise started about an after I got into the room, I was in bed resting as I was not feeling well and also had zoom meetings. The noise then started and didn't stop except for a few gaps. Really loud drilling and banging. I ended up feeling worse with a terrible headache. By the time I got off my calls, it was only an hour or two left. I couldn't see a phone in the room and thought there is no point having the room changed now. When I complained upon checking out, the manager was very rude. He had no sympathy. Offered no explanation as to why I was given this room and totally not interested in me as a guest. Shocking customer service. I have asked for some sort of refund, but was refused. Surely a hotel should not be allowed to sell rooms where there is building works going happening on the same floor? It can also be dangerous.

Ive had a great stay here. They make it so easy, online check in, nice restaurant for a late arrival, accomodating my gluten free breakky and a late checkout coordinating with my flight. Also cheap airport shuttle from hotel and friendly staff.

This is my first time to stay in this hotel. I had a wonderful birthday greeting when I was having my lunch in its ground floor restaurant ( opposite to the reception ). It is because of the restaurant staff : Suleman ‘s good service for my birthday. Thank you very much. We are a group of 3 people, was taken good care by him during the visit this afternoon. Good job Suleman. ^_______^

One of the worst hotels at Heathrow and indeed on the bath road. For the same price or less you can stay at any premier Inn at Heathrow which have all been refurbished or are brand new(unlike this hotel). The rooms are tiny, old, with stained furnishings and carpets and with the smell of the kitchen coming in via the Aircon units. Just terrible.

This place is great and be sure to stop by the bar and see Hilda… she adds to the fun!!

no assistance with the luggage. no feeling of being welcome at the hotel. no water bottles in the room

Good environment and nice breakfast. Enjoyed a free stay here due to flight delay.

It's such a good option for early travel from lhr. The check in staff are always so accommodating and helpful. Rooms are bright and clean. A small fridge would be nice but otherwise we'll equipped with decent hair dryer, kettle and aircon. Excellent value for an airport hotel.

The bed was good. The fourth star is mainly because the breakfast was tasty and good.

Ok hotel, suppose it’s close to Heathrow airport, but you need to get a bus too and from airport, as you do with most Heathrow hotels anyway. Would use again. Reception area is nice.

The room did not have air conditioning. There was a terrible feeling of condensation. It was very hot that day in London and not having air conditioning was terrible. I asked for a crib for my child, and they didn't provide it to me either. I understand that it depends on availability, but if I check in online, it should be of some use. Overall I would not stay at that hotel again.

On checking we received our keys but twice the keys failed to let us into our room went back down to reception demanded that somebody came with us to get us into another room on the third room attempt we finally got into a room all this was on the back end of a flight from Australia over 50 hours of travelling to be met with this hassle then in the morning because we booked our room and paid for a breakfast as well they could not find us on the system so there was a delay before we could get our breakfast we felt uncomfortable as it was like they did not believe us, so on that note I would recommend not staying here

Dorota she is wandafull woman she's helpful and kind I just want thanks her and realy appreciate it so sweet of her ❤️ 💖

The lady Dorota was served us at the bar was very friendly and very helpful

Convenient hotel. Quiet and no aircraft noise at all. Rooms need usb charging points.

Hussain is the man he does a great job I couldn’t be happier with the service he has provided me. Would highly recommend staying at this location

Thank you Mr Hussain for your warm welcome and hospitality. Looking forward to stay with you guys in future.

Good hotel, in line with all the IBIS I've stayed at. The reason for staying there was its proximity to the Airport and it was also closer to Windsor Castle, so I went by bus.

Friendly staff, and nice service! Thanks for the welcome drink, Dorota !

Not a pleasant experience. Avoid if possible.

Attila was a great host and server. She was very delightful

Hussain really helped us out!! Thank you!!

Husain is the best! Great service! Thank you

Great service from Hussain really polite and helpful great guy

At fairly short notice I found myself with a wait at Heathrow Airport for around 12 hours :-0 with an extremely hot day forecast I decided a day room would be good, found Ibis Heathrow Airport on line and was offered a fabulous room rate, arrived early and was able to check-in and have a great breakfast before relaxing in a airconditioned room. Staff where all extremely helpful.

Hussain was brilliant with the help in checking in.

The room was very hot, humid, and smelled musty as a result of the heat and humidity. The room itself was fine aside from this. This would not have been a problem had it not been that we chose this hotel because the online description on multiple sources, including its website states that it has air conditioning. However, this was not the case. They have a system that pulls in air from the outside, but per the explanation provided to me, it is the same temperature as it is outside. This caused the room to continue to get hotter and more humid. The hotel stated they have fans to loan out to rooms but had no more available by the time we checked in. Overall, the hotel is fine if your expectations are managed. However, because we specifically wanted a room with A/C and this was advertised as having it inaccurately, we did not enjoy our stay at all and would not recommend this hotel without clarifying exactly what you are getting or going at a time when it is not hot like the middle of summer.

Was very easy to get to and the lobby is very clean. They have the shuttle bus times listed. Hussain was very helpful and kind when we needed to check in!

Helpful service and a very clean lobby! Hussain was very helpful and helped us to check in even when we arrived early.

I have a very good experience of staying in Ibis. Especially the hospitality and excellent service that Hussen gave is really appreciated

While the stay itself was overall acceptable, I was extremely dissatisfied by the fact that we did not have a room ready for us when we arrived. Having paid in advance for this service, the fact that we were asked to wait an additional 20+ minutes with two overly tired children for something that should have been ready, is very upsetting. In addition, to add insult to injury, the person at check-in did not even seem remotely bothered by this oversight.

Upon our arrival, Sydney helped us with a wonderful welcome. He was extremely helpful curious and friendly. We were very tired from a long trip from the United States and he was able to assist us quickly. Sydney also helped us with amenities at the hotel with breakfast lunch and dinner times and also directions to get into the city. I would recommend the ibis hotel for future travel for myself and friends.

Arrived and greeted with a friendly receptionist. Very helpful as I had a few questions. I ordered from the bar and the lady was kind and pleasant. Rooms are clean and tidy. Lots of noise from rooms above but nothing you can't expect from a hotel room.

Hussain was absolutely amazing and so helpful. He is the pinnacle of customer service. Well done.. you've done IBIS proud!

When I arrived (in the evening), the "manager" who checked me in, told me that they have "only rooms on the ground floor". I questioned it since I made a booking months ago... I was ensured that it was a "nice clean room". Being a light sleeper I knew it might be an issue, but agreed. When I went to the room, this so called "clean" room had huge carpet stains and it had an overwhelming smell of mold. I went back to this "manager" to question it (in my opinion, it really possesses a health hazard) , only to hear him blaming his cleaning staff for not reportIng it. (Well done for throwing them under the bus, "manager"). He then proceeded to "offer" me a twin room, which was a downgrade from a double room, but it was the only one left, so not much of a choice at 11pm in the evening... having stayed in this hotel dozens of nights, it was a little shocking how they treated not only the elite Accor members, but their own frequent customers. Well, I won't stay at this hotel EVER again. And, Accor, please, the hotel needs a deep refresh. The hallways are filthy, the AC pretty much isn't working... such a reputable company cannot sell such product... it's embarrassing.

Great place to stay in hayes. Hussain is your guy for tension free checkin and all other hotel services

The staff are great. Hussain was incredibly kind as my flight got cancelled and he extended my check out time!

Hussain was more than helpful on checking us in.

Booked a room very late on to collect my delayed husband from Heathrow. Checked in at 11 pm. Staff were friendly and accommodating. Spent the following day in the hotel bar/reception waiting for my husband. Specific thank you to Attila who was very friendly and helpful.

Does what it is supposed to do. A bed somewhere to sleep before the flight. It can get a bit crowded in the checkin area. Our room was quiet.

Ideal for resting or waiting for the next flight, due to its proximity to the airport, and economical compared to how expensive London is.

Very large infrastructure. Very neat rooms and toilets. Very good buffet breakfast and yummy other meals on a lar carte. Professional and helpful staff. Untidy public areas with stained carpet in the lounge and passages to the 5th floor rooms. Smelly staircase by the lift due to zero aeration

Sanjeev in restaurant was so polite and courteous - very pleasant experience

I checked in only to find out that The hotel has no fridge or telephone in the rooms. Carpets were dirty and outdated Twin beds are for toddlers not adults. Room was damn too small like a jail cell. Bathroom lights were dark. I complained to the manager and asked for a refund he said no refunds so I left the hotel. The only thing is the exterior of the hotel and the lobby Potential customers, if you don't mind a subpar hotel, then ibis on bath road will meet your needs. If you are a clean person and have high standards, then ibis by bath road is not for you. I personally wouldn't recommend the place to anyone, I forfeited my money and went somewhere else

Dorota and Simran were absolutely delightful. Food was great

Hussain was a very pleasant when I arrived at the Ibis Red, make my check in so easy and will recommend people to come here the restaurant looks good as well

This is the 3rd time I'll be visiting. I keep coming back because of Hilda's warm smile. Hilda at the breakfast point is professional and accommodating.

Hussein was very helpful. Lovely atmosphere.

Unbelievably badly poured pint of Guinness

I reserved very close to my arrival, so the good price and experience were a bonus.

Great hotel. check in was effortless. Food was lovely in the restaurant. Excellent service. Room was clean and modern. Price was also great. Would happily stay here again whilst flying from Heathrow. Thanks again to Sanjeev for providing excellent food and service in the restaurant.

Hotel staff is great, particularly Hilda from the bar. She was very helpful during breakfast service. She is definitely an asset for this Hotel 😊

Lovely staff, excellent service. Hilda brings service with a smile and a friendly conversation every time I stay.

Hotel that the British Airways airline gave us after it made us miss the flight just to spend a night there so as not to sleep under a bridge ... No further ... Friendly staff but the rest mmmm

Restaurant was pleasant excellent service. The waitress was very pleasant and attentive . Her name is Dorota. Ibis, give her a pay rise!

Lovely hotel for the price! Great customer service. Easy to get to via public transport. Special shoutout to Hilda and the food+bev team that are always accommodating to my family and I when having meals :) - Can highly recommend!

Spent the night in a room for the disabled found it could do with an small hand rail on the other side of the wall to help with getting up from the toilet walk in shower was good overall the facilities were good. Would recommend this place for a person who requires help.

Amin and Saurabh from the reception were great tonight amazing service and professionalism

Amin at the reception was great and lovely to talk to and was very patient with me

Amin at the reception was great amazing customer service

Thanks Alex for the service good soul after a tired day she gave us all the information we'll done

Good rooms. Good service. All round a pleasant stay.

Brilliant overnight stay, easy check in, rooms descent size, clean and tidy. Bar and restaurant great, lovely food and drink.

I did not stay at the hotel. I was staying down the street and came in for one last meal before my flight home in the morning. I had the fish and chips as well as the brownie with ice cream. It was delicious. Attila was my waitress and she was prompt , friendly and made sure that I was looked after.

Had a few issues when i got here, but they were resolved quickly. Friendly staff and good food in the restaurant!

My girlfriend and I are first time visitors to London. We picked the Ibis for its location and description on line. It far exceeded all expectations. The front desk staff/manager was professional, helpful, he was such a nice, friendly person and made us feel so welcome! The bar/restaurant staff were wonderful also, especially Dorota, who was so sweet and gave us fantastic customer service. She was very special! Thank you for everything, Ibis! After such a great experience, we would not stay anywhere else! And Attila, also at the restaurant, she was just so nice and gracious! Much love and God Bless You All, Brad and Sharon

Seema at reception helped me a lot

Amin from reception was great during my check in

Seema at front desk was very kind

Seems at check in was fabulous 😀

Kind staff especially Dorota at the bar . Very welcoming Asked reception for a towel and nothing was too much trouble . Thank you for a great stay.

The hotel was on nearby location from Heathrow airport.. the staff was very nice and helpful. Wish to stay at the hotel again.the mini shop near reception was very helpful for guests as it has a lot of normal useful accommodative stuff…👌

Good location and friendly staff. Rooms dated and very small. No USB ports and hardly any outlets. If there were 2 of us there wouldn’t be space for us to open more than one suitcase at the same time. Nowhere for ice other than the bar. Biggest issue is that the room smells of old smoke.

Place looks amazing and the atmosphere is great and Rana the reception was very friendly

Have been staying with ibis Bath road for a few years, the location is slightly off facing the runway of Heathrow airport but the price is reasonable so far and bus stops are only minutes walking away. Rooms are always clean, some rooms have better layout than majority. Overall nice shower and comfy beds. Complimentary coffee and tea with kettle in room. Depending who you get, some staff are friendlier than the others. I was having my evening drinks as usual at the lobby bar on a very busy night, Dorota had been busy the whole night and managed the floor well, she even took time to chat with me and ensured that everything was alright. Little gestures like this had made a big impact on customer experience. Well done for making my evening a pleasant one! 👍🏼

Rooms are tiny, floor is dirty. I do not recommend to stay unless you don’t have choice.

Attila our server was super nice and very helpful. Great job!

Thank you Alex for the lovely check in

Alex was amazing at the check in time thank you so much for the good costumer service provided lovely girl

Ammin was great and very helpful

Receptionist Shakeb helps me a lot, very good front desk service.

No telephones in rooms, bad wifi, horrible cigar smell in bathroom and poor service from the reception.

Shakeb provided excellent service

Second time being here and smashing love it always a must stay when needing the airport Shake

Alex at check in was amazing. The friendliest receptionist I've ever had!!

Amin at the hotel was great and super kind the hotel is close to airport great location

Very friendly and helpful staff, especially Shakeb at reception.

Great customer service provided by Alex star worker, really helpful soul. Wish her all the best

Simran served us in the restaurant and was excellent, nothing was too much trouble - definitely service with a smile. An excellent experience all round.

Brilliant,exceptional staff from the moment you check in,then the bar and resturant good service lovely caring staff.especially Dorrota .

Great breakfast, great service from Aneta.

Great checkin process thanks to Shakeb

For the price it's perfect, basic, but they have everything you need for a night or 2. Clean, what is the most important for me.

During my stay in this hotel for four days, the room was pretty good and tidy , Very nice environment and location is very good and secured area . I am happy and satisfied during my staying in the hotel. I didn’t see any Swimming pools, now days most of the hotels has this facility.

Easy to get to from Heathrow bus station. Catch the 111 bus for 4 stops. Quick check-in, clean room and friendly staff. Had an evening meal in the hotel. Food was served hot and priced good. Attila who served at the bar and restaurant was attentive and polite throughout my time eating. Will stay here again