ibis London Heathrow Airport in Hillingdon

Me frankly was very love sweet boy

The staff was very friendly and the maintenance team is amazing , especially Mr Jaspreet who is a very skilled and friendly maintenance team member

Hussain and Victoria are wonderful people

Please do not stay here. It is dirty, staff is terribly uneducated. Did not care about us at all. Really disappointing. Also, if you need to leave for the airport, they really do not care at all how you get there... just a terrible experience. Room really small, almost impossible to use shower and toilet... this is my first ever review, because it was just so disappointing. Dear Ibis Hotel - you need to change this. Thank you

Great experience, pleasurable service, and wonderful ambiance. Looking forward to come again for more experience. Thank you, Mr. Sanjeev.

The room was ok. bathroom clean etc, Accor system in relation to membership and what was expected very disappointing. Sold one thing received another.

Satisfied foods and service the crew name sanjeev is good in restaurant

very good service and food 👌🏽sanjeev is too good in restaurant

Good food in the restaurant. Amazing service from Sanjeev. Good hospitality from him. Thanks

Very good and delicious food to serve. Amazing peri peri chicken. Sanjeev is great in the restaurant .

Good service nice foods. Sanjeev Good guy nice service

Check-in - quick and efficient, can't fault it Room - clean and as expected. Bed a little on the hard side and the room was very warm, bedding was more suited to colder weather Breakfast - Buffet, no problems

We had a good rest before heading out to the airport. We would do it again. However just a couple notes, if you're flying out from terminal 4 don't pick this hotel. They don't have shuttles to terminal 4. And even to terminal 2 the trip took a lifetime so leave well in advance before the flight. And I've never seen a pack of crisps or just plain snacks for such ridiculously hight prices as they were in this hotel. Just absolute daytime robbery

It was a good experience with ibis . receptionist keziah was very cooperative and helpful

Do NOT stay here. Having stayed at many branches of ibis and giving them a lot of business over the years, this will be my last visit. First time to this branch. I booked a day room between flights and then had another long flight to China. I paid £50.00 for the room, plus an additional £30.00 for checking in early. When I arrived, they couldn't find my booking. I was then allocated a room where there were building works going on opposite! What was the common sense in doing that? Surely the staff would have known this and why put guests through that torture? It is unfair to sell rooms like this. At the time, I should have asked to have my room changed, but the noise started about an hour after I got into the room. I was in bed resting as I was not feeling well and also had zoom meetings. The noise then started and didn't stop except for a few gaps. Really loud drilling and banging. I ended up feeling worse with a terrible headache. By the time I got off my calls, it was only an hour or two left. I couldn't see a phone in the room and thought there is no point having the room changed now. When I complained upon checking out, the manager was very rude. He had no sympathy. Offered no explanation as to why I was given this room and was totally not interested in me as a guest. Shocking customer service. I have asked for some sort of refund, but was refused. Surely a hotel should not be allowed to sell rooms where there are building works happening on the same floor? It can also be dangerous. The room was fine otherwise. Basic, typical ibis. WIFI worked well.

Wonderful service by Hilda and bea

The front desk was super helpful and made sure we got checked in quickly and in such a friendly way. Hilda treated us like she had known us forever. We had the very best service and kindness from these ladies. You made two weary travellers from Vancouver Canada, recover easily from a very long day! Thank you thank you thank you🥰

Always lovely to stay at Ibis Heathrow. From checj-in by Mr. Abdullah who was friendly and professional to the smiles of breakfast colleagues in the morning.On top if that a lovely surprise when I got to my room. A bottle of wine, fruit , cake and a welcoming note from the Ibis team. You make my day. Thank you very much !

Very good hotel near the airport Very clean room Very warm welcome Satisfactory breakfast Special mention for Hilda Béa who is very welcoming and attentive I recommend this hotel

After a long flight, and arriving a little frazzled, the reception staff were excellent. She went out of her way to insure we had a plesent stay. Clean, quiet and welcoming. Thank you.

It was a wonderful stay at the hotel. The beds were quite comfortable and cozy. Rooms were okayish as the heater was not that great but ok. Breakfast was really good with variety of options available. The staff at the food desk especially Hilda and Payal ( trainee) were quite friendly and warm with good hospitality. Overall a good budget stay hotel.

Breakfast was good ,hilda the staffwas so polite ,helpful and supportive to myself and my kids Thank you Hilda/ibis for the support well appreciated,we would be back again.

I'm always coming to this hotel, and I always have breakfast, breakfast is always very good and very tasty, my dear Hilda always kind and smiling, I love this woman and this hotel needs her 🥰, she is kind and always takes care of delicious breakfast, thank you my dear Hilda

Stayed b3cause wanted to stay close to heathrow did the job

Excellent hotel for Heatrow Airport. Hoppa bus available.

In our week long stay, we were awakened two different nights to false alarms of the fire alarm.

Keziah was kind and helpful made my stay here amazing

A bit simple rooms but nothing wrong with it

Nice Hotel , Good staff Specially MEFRRN was kind and friendly.!🙂🙂

Great service! Snjeev was super friendly and provided a great service! 10/10 recommend.

Small room, old facilities. But the staff was very attentive and polite, thanks Rana.

The Rana Was amazing and helped me a lot for my booking.he made my stay comfortable, the small shop that is 24 hours served the drinks altogether very lovely and helpful staff.nice place to visit.

Been staying here in Ibis for more than 20 years and tonight 17th of April, Keziah provided me the best and most genuine service.

Bad experience. Would not recommend.

Close to HEATHROW Airport by Bus (n°105 is cheaper than the shuttle), the hotel entrance is pleasant. The staff is really kind . We rented a family room who was very nice and was spacious BUT, there was a big water leak in the bathroom (people came quickly to help us but and find a solutions but no one was there to repair it); we were 4 persons and there were only 3 towels and the foot of the bed (the sofa) was broken and not very comfortable.

Hussain is a very good host is a pleasure met him

Not the best location, price was okay. No fridge in the room. Big windows, Free WiFi, add £12 for English breakfast buffet.

Very convenient, comfy, and a really good option for plane spotters. The breakfast options are good and the place is nice.

Keziah was very helpful and welcoming. Went out of her way to help. Could not ask for better service

Our room was so dirty, the beds were uncomfortable. The shower was horrible and made a mess everywhere as it only sprayed one direction which was high up on the wall and it was an open shower. It was so hot in the room, there's no ac. There was other people's hair everywhere. We had been up over 30 hours due to a flight delay and this was just disappointing

Its near to heathrow but getting on and around is expensive and the shuttle travels every hour or so which is chargeable and not complementary . Rooms are small and not even water is given.

Amenity is not enough bit staff was good like Silva.

Outdated, small, but clean rooms. Near public transit. The ride to the airport took about 30 min.

Room is very clean. Bed is comfy. Hotel is close to the airport. Hilda is very lovely. We had breakfast buffet for 2 days and everything was perfect. A very good selection.

Hilda provided excellent service and was lovely

Booked this hotel for a stopover before travelling the following morning. Reasonably priced and near to the long stay car park. Room was clean and comfortable. Special mention to Suleman and Attila who looked after us well when we had food and drink in the restaurant in the evening.

Food served was decent and staff (Suleiman and Attila) were attentive and patient.

Ive had a great stay here. They make it so easy, online check in, nice restaurant for a late arrival, accomodating my gluten free breakky and a late checkout coordinating with my flight. Also cheap airport shuttle from hotel and friendly staff.

This is my first time to stay in this hotel. I had a wonderful birthday greeting when I was having my lunch in its ground floor restaurant ( opposite to the reception ). It is because of the restaurant staff : Suleman ‘s good service for my birthday. Thank you very much. We are a group of 3 people, was taken good care by him during the visit this afternoon. Good job Suleman. ^_______^

This place is great and be sure to stop by the bar and see Hilda… she adds to the fun!!

One of the worst hotels at Heathrow and indeed on the bath road. For the same price or less you can stay at any premier Inn at Heathrow which have all been refurbished or are brand new(unlike this hotel). The rooms are tiny, old, with stained furnishings and carpets and with the smell of the kitchen coming in via the Aircon units. Just terrible.

no assistance with the luggage. no feeling of being welcome at the hotel. no water bottles in the room

Good environment and nice breakfast. Enjoyed a free stay here due to flight delay.

It's such a good option for early travel from lhr. The check in staff are always so accommodating and helpful. Rooms are bright and clean. A small fridge would be nice but otherwise we'll equipped with decent hair dryer, kettle and aircon. Excellent value for an airport hotel.

Ok hotel, suppose it’s close to Heathrow airport, but you need to get a bus too and from airport, as you do with most Heathrow hotels anyway. Would use again. Reception area is nice.

The bed was good. The fourth star is mainly because the breakfast was tasty and good.

The room did not have air conditioning. There was a terrible feeling of condensation. It was very hot that day in London and not having air conditioning was terrible. I asked for a crib for my child, and they didn't provide it to me either. I understand that it depends on availability, but if I check in online, it should be of some use. Overall I would not stay at that hotel again.

On checking we received our keys but twice the keys failed to let us into our room went back down to reception demanded that somebody came with us to get us into another room on the third room attempt we finally got into a room all this was on the back end of a flight from Australia over 50 hours of travelling to be met with this hassle then in the morning because we booked our room and paid for a breakfast as well they could not find us on the system so there was a delay before we could get our breakfast we felt uncomfortable as it was like they did not believe us, so on that note I would recommend not staying here

Convenient hotel. Quiet and no aircraft noise at all. Rooms need usb charging points.

The lady Dorota was served us at the bar was very friendly and very helpful

Dorota she is wandafull woman she's helpful and kind I just want thanks her and realy appreciate it so sweet of her ❤️ 💖

Friendly staff, and nice service! Thanks for the welcome drink, Dorota !

Good hotel, in line with all the IBIS I've stayed at. The reason for staying there was its proximity to the Airport and it was also closer to Windsor Castle, so I went by bus.

Thank you Mr Hussain for your warm welcome and hospitality. Looking forward to stay with you guys in future.

Hussain is the man he does a great job I couldn’t be happier with the service he has provided me. Would highly recommend staying at this location

Not a pleasant experience. Avoid if possible.

Attila was a great host and server. She was very delightful

Great service from Hussain really polite and helpful great guy

Husain is the best! Great service! Thank you

Hussain really helped us out!! Thank you!!

While the stay itself was overall acceptable, I was extremely dissatisfied by the fact that we did not have a room ready for us when we arrived. Having paid in advance for this service, the fact that we were asked to wait an additional 20+ minutes with two overly tired children for something that should have been ready, is very upsetting. In addition, to add insult to injury, the person at check-in did not even seem remotely bothered by this oversight.

When I arrived (in the evening), the "manager" who checked me in, told me that they have "only rooms on the ground floor". I questioned it since I made a booking months ago... I was ensured that it was a "nice clean room". Being a light sleeper I knew it might be an issue, but agreed. When I went to the room, this so called "clean" room had huge carpet stains and it had an overwhelming smell of mold. I went back to this "manager" to question it (in my opinion, it really possesses a health hazard) , only to hear him blaming his cleaning staff for not reportIng it. (Well done for throwing them under the bus, "manager"). He then proceeded to "offer" me a twin room, which was a downgrade from a double room, but it was the only one left, so not much of a choice at 11pm in the evening... having stayed in this hotel dozens of nights, it was a little shocking how they treated not only the elite Accor members, but their own frequent customers. Well, I won't stay at this hotel EVER again. And, Accor, please, the hotel needs a deep refresh. The hallways are filthy, the AC pretty much isn't working... such a reputable company cannot sell such product... it's embarrassing.

Great place to stay in hayes. Hussain is your guy for tension free checkin and all other hotel services

The staff are great. Hussain was incredibly kind as my flight got cancelled and he extended my check out time!

Hussain was more than helpful on checking us in.

At fairly short notice I found myself with a wait at Heathrow Airport for around 12 hours :-0 with an extremely hot day forecast I decided a day room would be good, found Ibis Heathrow Airport on line and was offered a fabulous room rate, arrived early and was able to check-in and have a great breakfast before relaxing in a airconditioned room. Staff where all extremely helpful.

Hussain was brilliant with the help in checking in.

The room was very hot, humid, and smelled musty as a result of the heat and humidity. The room itself was fine aside from this. This would not have been a problem had it not been that we chose this hotel because the online description on multiple sources, including its website states that it has air conditioning. However, this was not the case. They have a system that pulls in air from the outside, but per the explanation provided to me, it is the same temperature as it is outside. This caused the room to continue to get hotter and more humid. The hotel stated they have fans to loan out to rooms but had no more available by the time we checked in. Overall, the hotel is fine if your expectations are managed. However, because we specifically wanted a room with A/C and this was advertised as having it inaccurately, we did not enjoy our stay at all and would not recommend this hotel without clarifying exactly what you are getting or going at a time when it is not hot like the middle of summer.

Was very easy to get to and the lobby is very clean. They have the shuttle bus times listed. Hussain was very helpful and kind when we needed to check in!

Helpful service and a very clean lobby! Hussain was very helpful and helped us to check in even when we arrived early.

I have a very good experience of staying in Ibis. Especially the hospitality and excellent service that Hussen gave is really appreciated

Hussain was absolutely amazing and so helpful. He is the pinnacle of customer service. Well done.. you've done IBIS proud!

Arrived and greeted with a friendly receptionist. Very helpful as I had a few questions. I ordered from the bar and the lady was kind and pleasant. Rooms are clean and tidy. Lots of noise from rooms above but nothing you can't expect from a hotel room.

Upon our arrival, Sydney helped us with a wonderful welcome. He was extremely helpful curious and friendly. We were very tired from a long trip from the United States and he was able to assist us quickly. Sydney also helped us with amenities at the hotel with breakfast lunch and dinner times and also directions to get into the city. I would recommend the ibis hotel for future travel for myself and friends.

Does what it is supposed to do. A bed somewhere to sleep before the flight. It can get a bit crowded in the checkin area. Our room was quiet.

Ideal for resting or waiting for the next flight, due to its proximity to the airport, and economical compared to how expensive London is.

Booked a room very late on to collect my delayed husband from Heathrow. Checked in at 11 pm. Staff were friendly and accommodating. Spent the following day in the hotel bar/reception waiting for my husband. Specific thank you to Attila who was very friendly and helpful.

Sanjeev in restaurant was so polite and courteous - very pleasant experience

Dorota and Simran were absolutely delightful. Food was great

I checked in only to find out that The hotel has no fridge or telephone in the rooms. Carpets were dirty and outdated Twin beds are for toddlers not adults. Room was damn too small like a jail cell. Bathroom lights were dark. I complained to the manager and asked for a refund he said no refunds so I left the hotel. The only thing is the exterior of the hotel and the lobby Potential customers, if you don't mind a subpar hotel, then ibis on bath road will meet your needs. If you are a clean person and have high standards, then ibis by bath road is not for you. I personally wouldn't recommend the place to anyone, I forfeited my money and went somewhere else

Very large infrastructure. Very neat rooms and toilets. Very good buffet breakfast and yummy other meals on a lar carte. Professional and helpful staff. Untidy public areas with stained carpet in the lounge and passages to the 5th floor rooms. Smelly staircase by the lift due to zero aeration

Hussain was a very pleasant when I arrived at the Ibis Red, make my check in so easy and will recommend people to come here the restaurant looks good as well

This is the 3rd time I'll be visiting. I keep coming back because of Hilda's warm smile. Hilda at the breakfast point is professional and accommodating.

Hussein was very helpful. Lovely atmosphere.

Unbelievably badly poured pint of Guinness

I reserved very close to my arrival, so the good price and experience were a bonus.

Hotel staff is great, particularly Hilda from the bar. She was very helpful during breakfast service. She is definitely an asset for this Hotel 😊

Great hotel. check in was effortless. Food was lovely in the restaurant. Excellent service. Room was clean and modern. Price was also great. Would happily stay here again whilst flying from Heathrow. Thanks again to Sanjeev for providing excellent food and service in the restaurant.

Restaurant was pleasant excellent service. The waitress was very pleasant and attentive . Her name is Dorota. Ibis, give her a pay rise!

Hotel that the British Airways airline gave us after it made us miss the flight just to spend a night there so as not to sleep under a bridge ... No further ... Friendly staff but the rest mmmm