British Airways Galleries Club Lounge in Hillingdon

Pretty sparse seating with a single person taking a whole 3 person bench. Lack of power outlets at seats. Extremely weak WiFi in some areas. Drinks and coffees far apart.

5-2025. Lots of places to sit comfortably and good food buffet options. The staff was very slow clearing away old plates and utensils after people left the lounge. This lounge is good if you are flying out of the b or c gates at terminal 5.

Business lounge of the B aisle. Convenient, comfortable and well furnished.

Crowded and very little food. Filled with amateur travelers that have no sense of personal space. Food was cold and empty at 10am. About half the staff looked like they’d rather be anywhere else and the rest were friendly. For instance the guy scanning our boarding pass was rude but the next three were very nice.

Over crowded as its being used for credit card holders, it's challenging to find a seat sometimes

Only breakfast available as complimentary

Necessary while travelling. Food is good for an airport lounge. Seating is comfortable. Convenient. People should be more considerate in not blocking available seats with personal items.

We always head to this lounge if possible as it's much more relaxed and less busy with guaranteed seating. The whispering angel bar is a nice touch and we enjoyed a few glasses. Breakfast was being served during our visit and they had veggie sausages to order. We also managed to fit in a glass of champagne before our flight. Just give yourself enough time to transit to your departure gate! Z

The British airways lounge at B gates in Heathrow is a great lounge for resting before flights. Id recommend visiting this lounge over the A gates lounge due to the B gate lounge being much more relaxed and quiet. Overall the food and drinks selection is nice.

This place is overrun with people, the restrooms are not clean, and the food selection is cheap and sparse. Also, at least one of the escalators is always broken. I paid over $1000 to upgrade to business class and expected much more. You’d be better off just staying put and suffering where you are in the airport rather than trekking to this deplorable haunt.

Flying home, we departed from the B Gates at Heathrow’s Terminal 5, which offered a more peaceful and less crowded experience compared to the main terminal area. This quieter location also meant that the British Airways Galleries Club Lounge in this section was less busy, providing a more relaxed and comfortable atmosphere. Upon arrival at the lounge, the staff greeted us warmly and were attentive and helpful throughout our stay, ensuring a smooth check-in and a pleasant experience overall. The lounge itself was well-maintained, with clean facilities and a spacious layout. There were plenty of comfortable seating options, allowing travelers to unwind and relax before their flights. The ambiance was calm and inviting, ideal for a restful break during travel. As it was still morning, we had the opportunity to enjoy breakfast in the lounge. The food selection was excellent, featuring a traditional English breakfast with a variety of quality options. The freshly prepared meal and well-stocked buffet added to the overall positive experience. Overall, the B Gates lounge provided a quieter, more pleasant alternative to the main terminal lounges, making it a great option for British Airways passengers looking for comfort, good service, and a solid pre-flight meal.

North and South Lounge are ok. B lounge is far superior, but you'll need to catch the tram over there. You will also have to walk back if your flight it not going from them gates.

I had a great experience in the lounge, enjoyed the decent food on offer and had a nice shower. The only disappointing aspect was the stroppy attitude I received from one of the staff members there (not the front desk who were very welcoming). All the other staff were excellent aside from that one individual. A real shame for a nice lounge. I understand people can have bad days but in a customer facing role, it’s not acceptable. The guest services inside the lounge were extremely friendly and helpful too.

Very busy, kinda noisy and not regularly enough getting cleaned.

Does the job. Large and spacious. There are nicer lounges elsewhere but overall this is pretty good.

Used the lounge on B gates. Quiet, clean and attentive staff

Food and drink selection good hard to finally a seat tho and lacking seating that you can comfortably eat at .

The egg and bacon + the raspberry cake are TO DIE FOR! Avoid the pasta as it seems to constantly be tasteless for some strange reason Great atmosphere, respectful people …

Great place to relax before a flight.

Nice and quiet, decent buffet, though not huge range. Comfy seating and helpful staff.

We visited the BA Club lounge while on our way to barbados and it was good. This lounge is located on the B & C gates which is accessed through the transit train. The lounge is medium sized compared to the larger lounges in the main terminal. There was a good selection of English and Continental breakfast available along with many drink options including alcohol. The main areas were clean, however the toilets were not and we had to complain about this. Overall, a good relaxing stop before a long flight.

Always head for this lounge if you are flying out of B/C gates. The lounge in the main terminal was absolutely packed. Moved here and it was so peaceful. The food a better and there are more choices as there is an extra station where food is prepared that you order. There is the usual buffet options. The whispering angel display/bar was a bit random. I would probably remove it and pit in some more seating.

Decent place with good views. The food choice was OK but I think the warm food could be warmer. It was busy so sometimes it can take time to find a seat.

Great lounge if passing thru Heathrow with time to spare

Business class is the worst ever , i cant imagaing how its called business class while same seats as econmy so narrow and tight ?! For sure this is my last trip here Food is aweful in lounge And bonus they lost my bag from istanbul to london to glasgow they ruin my trip from day one ..

The best thing about this lounge is the view - sitting in the coziest chair and viewing planes taking off is incredible for every flight geek, or probably just for everyone. The lounge is clean and service makes sure to keep it clean. There are several sitting zones. The lounge has kids area as well. The food is alright, exactly the same as in other BA lounges. It’s filling and quite tasty, not much variety but it was fine for me. Union coffee is a treat. Great variety of alcohol.

Acceptable if a little too busy business class lounge

The lounge its self is nice. The food was varied, from nice english breakfast items to a nice selection of fresh fruit salad, breads, juices, tea & coffee. My only complaint would be that when I arrived there were lots of dirty cups & plates left sitting on the tables.

It's generally pretty busy, but you expect that for a busy airport like London Heathrow. The food is quite varied, but no halal options which you expect for a international offering.

The worst business class lounge I have ever visited; showers have no amenities, food is tasteless and service is mediocre

We were shocked. There are rats in the lounge. We mentioned it to BA personnel who seemed to not be surprised or bothered! I wonder if health and safety know of this.

BA lounge at Sat B is the best of all BA lounges at LHR but still not as good as JFK T8 Whispering Angel bar is way too large and hardly used but the drinks range is good, it is fairly quiet and the last couple of visits have shown a fantastic improvement in quality of food Staff are always very friendly

Receptionists should have a basic understanding of the lounge - for example the location of the showers! General apathy all-round with no real interest in assisting.

Good selection of food and drink. Better than the lounges that you pay for, but not particularly special.

Great place to relax before boarding a flight

Spacious lounge. Vast selection of alcohol. Good wine selection and champagne free pour. Lots of chilled soft drinks. Good salad selection. Hot and cold food offerings. Plenty of seating.

The BA Galleries Lounge at the T5 B Gate is the best BA business lounge at LHR. Not as busy as the 2 that serve the A gates there is more space, the food service is very good and the bars are great. Defo the one to use.

This place is overcrowded, a bunch of people are roaming around in search for a place to sit, feels uncomfortable

Vast lounge with a decent buffet selection, comfortable seating and friendly staff. Dessert options could have been better, but there were plentiful savoury options.

Going from B to C. I checked at the lounge in B. The person was very nice and explained that as long as security was done at A. We can come to B and then if gate is in C we can go down to the train level of walkway and go to C.

A relaxed atmosphere where you can eat as you wait for flight. The cappuccino was perfect though I could not find the chocolate powder to sprinkle. The toilets are clean and plentiful.

Will never travel British airways again, my worst ever travel experience.. Outward journey in probably the smallest seat in the plane and infotainment that you had to pay for. Coming home sat underneath Aircon directed straight towards our seats. Had to sit with a jacket over my head for 21 hours, all the way from Sydney to Gatwick. Horrendous Airline. Icing on the cake was that outward I had no luggage when arriving in Perth, and arriving back at Gatwick both of us had no luggage.

British airways, I will never use you again. You dump me in Riyadh

I lost my phone at check-in. I had gone through security before I realised what I happened. I borrowed a phone to call my phone and explained the situation. I was returned my phone 5 minutes later as I was boarding the plane. Absolutely outstanding customer service! 🌟🌟🌟🌟🌟

Pretty nice lounge overall. Comfortable space, both temperature wise and seating. Food is decent—taste is good but I wish it was warmer or if there was an option to order food. You can get water straight from a brita filter and it’s cold, so I really appreciate that.

Stuck here for 8.5 hours after flights cancelled due to fog. The food is decent but could be improved and the bar is excellently stocked and one of the best bars but I wasn’t drinking at 8am in the morning. What I was really disappointed by was the seating options and layout/ functionality. The chairs were uncomfortable and there was not a single spot in which you could put your feet up and try catch some sleep. In comparison to most other lounges I’ve been to the layout and style of this lounge is small and impractical. Instead of so many chairs that aren’t made for tables why not have some more comfortable chairs and work spaces?? Why not have power points in large supply and accessible ??? Not happy to be stuck here so long with low functioning ameneties

Could do with more seats along the windows.

Reasonably pleasant location to sit ahead of a flight, I would argue I actually preferred this lounge to the club suite on the plane (so small and cramped) but the food wasn't overly good. There was limited options and no salted crisps (which I found really odd). Staff were good and helpful. Plenty of drink options and the views are quite pleasing. It was surprisingly busy for a departure gate lounge.

Great selection and variety of foods that were above average compared to other lounges I’ve been to (ex: proper breakfast sausages served and not some discount bulk store junk food). Coffee and tea machines do need to be labeled better for how to use them (one staff member was visibly annoyed by travelers asking how to use the machines).

Always busy but the food's generally excellent and the staff is friendly

Lovely place to while away extra time before the flight.

I discovered the B gate lounge, in Terminal 5, by accident a few years ago and I'm so glad I did. It's quieter, with more ambience than the fairly crowded ones at the main terminal. I visited the BA Lounge again last week before my flight to Dubai and was very impressed at the new refit (much needed), and the service team. The wonderful Len was the perfect host during my recent visit there and he went out of his way to ensure I had an excellent experience. I was a bit glum before I entered the lounge and Len managed to turn my frown upside down with his warm hospitality and service. The new Whispering Angel bar looks great. Sadly, I'm not a big rose fan so I didn't taste the wine but there were multiple people trying the wine from that section. Len kept me topped up with champagne! The lounge has a good selection of white and red wines, and beers / spirits, and soft drinks. They have a new food service station in the lounge, where the serving team prepare the food of the day in front of you - the team there were charming and welcoming. The rest of the food was ok and it would have been better to have had a bigger selection but it was a late flight so maybe thats why the offerings were a bit sparse. I think the other lounges need a new refit to match the decor / layout of gate B, along with a few more new lounges in Terminal 5 as the ones in the main gate (north and south) are unbearable at times with the busy-ness. Big shout out to the team at the Gate B lounge, especially Len.

Quite a nice and spacious British Airways lounge. At the time of our visit, a rich selection of snacks and also drinks. View of the planes.

Shame they've stopped providing champagne. The wine was nice and food good.

The Galleries Lounge run by BA includes Club World travellers. This means I paid for access with my airline ticket. From ‘fast track’ security, it is a bit of a walk + 2 escalators. It’s very busy and it takes a while to find a seat. Plenty of access to beverages and snacks. Bathrooms are individual and not as clean as in other airport locations for BA lounges. Food selection is generous and we were able to get an indication of what was gluten free. I was not impressed that more than 1/3 of the dishes contained corn (including a tuna+corn sandwich?) — a big allergen. Overall better than what you would eat on an aircraft BUT this lounge is disappointing given that it is supposed to be at BA’s home airport and ‘flagship’ location. I guess they want you to aspire to a higher status lounge!!

Nothing to complain rather appreciation Good service and swift attention provided

The items of food on offer at the lounge near Gate B32 were not good. Very little hot food and you had to be served by someone, very strange. Plenty of alcohol available, but BA needs to improve the food choices or certainty go back to what they provided a year or so ago.

I’ve visited the British Airways Galleries Club Lounge in B-Gates multiple times over the years, and have always enjoyed my visits. The lounge itself is more tranquil than the A-Gates counterpart, and is worth the effort of visiting. The lounge itself is large and has plenty of seating areas, as well as work stations. It’s had a light refurbishment recently too so it’s looking good, and offers a variety of spaces to unwind before a flight. The food offering has improved considerably over the past few years, and my recent visit was one of the best iterations yet. There was a very good salad bar with lots of options, sandwiches and snacks, as well as a selection of hot dishes. I’ve always thought they have one of the best drinks offerings of any lounge I’ve been to. There’s a whole host of spirits, wines, soft drinks and hot drinks to enjoy - they’ll also give you a glass of Champagne if you ask a member of staff for it. Overall, the BA Galleries Club Lounge in the B-Gates is a fantastic spot for a pre-flight visit. Whether you’re travelling for work or flying somewhere for holiday, it’s always a treat!

BA does as only BA can. Superb as usual.

The quieter of the BA lounges at Heathrow. Better chairs too. The place to be if looking to have a more quiet time compared to the 5A lounges.

Comfortable and quiet lounge which is usually less crowded than the ones in concourse A. Food options were good too, with a nice selection of drinks.

Nice place to stay while waiting for your flight

Food lacked the right variety, possibly I went the wrong time.

Terribly overcrowded. You can barely get a seat and when you do, you don't want to get up for fear of losing your bag or your seat. Why no bag check? Food is good, with a good selection of hot, cold and drinks. However, the dirty dishes and cups/glasses just stack up and the staff seem run off their feet. If you've been to the Virgin Atlantic lounge at T3 then you'll be very disappointed here in comparison.

There was a rat in the lounge running around

Everything was perfect. Clean, good variety food and quiet

Spent a number of hours here. Good coffee. Not crowed and had everything I needed to catch up on emails

Plenty of choice Plenty of room Tasty food

Definitely the least crowded of the BA business lounges in T5 LHR. The layout is nice and comfy, food more than reasonable, and the service was fine.

The Club lounge is OK, spacious, good buffet. However, everything is selfservice, there is no bar but good selection of wines and spirits. Good views of the runway with ba planes. Small kids play room but they need brighter lights in there.

Much better than North and South lounge. Cleaner and a bit refurbished

Super super busy between 5:30-7pm, but a good lounge with excellent views onto the runway.

Very nice break from sitting at terminal. Variety of choices.

This visit was okay but I'm used to a more polite group of people who are helpful and understanding of passengers challenges, especially when flying internationally. It was okay but it'd be nice to get a nice shower and good sleep without being interrupted.

Nice to just go have a quick bite get some travel snacks

Extremely rude and arrogant front desk receptionist. I asked her when is the boarding time for my flight as I didn’t see the gate open for boarding on the screen. She said she doesn’t understand my question and rolled eyes at me. She even raised voice when I tried to ask again. I was never treated so bad as a guest in any airport lounge. She had one job and I honestly don’t know why she came to work if she doesn’t want to answer guests’ questions. British airways club world definitely won’t be on my list from now on.

Great place to spend time if you have a long haul between 2 flights

Very well appointed, very polite and helpful staff, who somehow manage to always be on hand without seeming to be there.

BA's business lounge in Terminal 5 is always very crowded and it's hard to get a seat during busy hours, but this one is far away so it's always empty, clean and spacious. Very comfortable. Be careful not to miss your flight!

Not enough seats having charging sockets

BA Lounge in Terminal 5 B gates Lounge was spacious for the crowd when we visited. Charging stations located throughout could use with more USB ports (one usb an and one USB c port per side table). Selection was poor and unappetizing compared to the BA lounge in Boston and other airlines lounges we’ve experienced. The shower was disgusting and not worthy of a 1 star motel let alone a luxury air lounge. Mold on caulk in the shower enclosure and in the bath/changing area. Damaged plastic ceiling panels and very poor air circulation.

Overcrowded. B gates lounge is far superior.

Not as nice as main T5 lounges, but still a quiet spot with nice amenities. Only complaint is that they stock beverages in the morning and if a prime choice is used up early, that's it for the day... or so they told us. Not great news for any flight after noon.

Good Food, Clean restrooms. Too much people.

Good ambience to relax as you await your next flight, varieties of food, drinks, and beverages.

Had everything I wanted and a good selection of foods and alcohols. Clean and easy to find. Fantastic view of the planes.

My visit was very good. I enjoyed the loung however they did not have any non-pork products for breakfast meats that was a bummer. The breakfast wasn't the best however, for airport lounge food it was sufficient. The lounge was very nice nice not crowded and everybody was pleasant. I did, however encounter one of the service members who said I could not record however this was towards the end of my visit after I had already done the woke up to recording and picture taking for this specific review. It was odd to me. I told her I wasn't recording, however that was to just de-escalate the situation.

Terminal 3 lounge was clean, tidy and well maintained. Excellent service. Good food and drink selection.

Arrived at 9.45am and all of the breakfast items were stone cold, so I left them. Not busy, but staff seemed disinterested. Did get to say hi to the England cricket team on their way to Barbados though!

So thrilled with my experience! Travelling as a solo mum with my 4.5 month old. The food was good, it was child friendly, and my greatest thanks go to Nanette who held my baby while I had a meal!

The lounge is so busy..and the tables are not cleaned on time..they definitely need more cleaning staff..apart from that the lounge is lovely..great choice of food and drinks.

Pro: Much more civilised than the zoos in concourse A Adequate still wine selection Cons (general to all BA biz lounges past and present): Food is sad Champagne is only upon request… if you can find the right staff member.. 🤫🤣

BA Executive Club members have access. Totally worth it in the crowded Heathrow airport. It's important to check in early as this place fills up quickly. BA Executive club members have access. Totally worth it in the crowded confines of Heathrow Airport. It is important to check in early since this place fills up fast.

A good spot while waiting for your plane, good bar, nice snacks.

The lounge at the B gates is better in every way

Quality food and drink in a quiet and clean space. Makes travel much easier!

Nice and relaxed at 6pm, about as late as I've ever been here. Is there anything better than free champagne, carrot cake and English breakfast tea? Apart from not having to travel for work and being with family/friends that is.

Amazing place to spend time before or between flights

The lounge is pretty decent and good range of food. I was in North Silver Lounge. I go there every friday as part of my commute. The only problem really is that it is do busy and sometimes difficult to get a seat. Even more difficult to get a table if you want yo eat. Other than that I'd recommend if you have the right access.

Breakfast buffet was excellent, including veggie options.