Hyatt Regency London - The Churchill in City of London, Westminster - Phone Number, Reservations, Reviews

i ate lunch with my family in the lobby and had the worst service. very slow, some rude staff members, it took a while just to get a menu, they seemed like they didn’t want to serve us and were being forced at gun point to work. we felt uncomfortable the whole time as if we were bothering them with our presence, but we’re the customers? how is this a 5 star hotel? aren’t 5 star hotels supposed to make you feel relaxed, welcome, and comfortable? aren’t the staff supposed to accommodate to you and help you and give you the best service? disappointing.

I know I chose the right place before even getting there thanks to the kind, generous and professional concierge who helped me immediately with any matter I had in mind. Mr Villar is the hotel friendly and professional “face” for the guests before they even “check-in”.

One of the best hotels in London. Excellent service...high safety level The breakfast is excellent One of the best hotels in London. Friendly staff Highly secured

The Hyatt Regency London - The Churchill is a luxurious hotel located in the heart of London, UK. Named after the famous British Prime Minister, Sir Winston Churchill, the hotel reflects his classic style and sophistication. The property offers elegantly appointed rooms and suites with modern amenities, as well as exceptional dining options, including the Michelin-starred restaurant, The Montagu Kitchen. The Hyatt Regency London - The Churchill also features a fitness center, a spa, and flexible event spaces, making it a popular choice for both leisure and business travelers seeking a refined and comfortable stay in London. Its prime location in the upscale Marylebone neighborhood provides easy access to top attractions, shopping areas, and cultural landmarks in the city.

Had drinks with friends. God atmosphere.

Our family stayed at this hotel and had a wonderful visit. The staff was extremely friendly and helpful. The doorman was extremely helpful and full of knowledge of the area and city. I highly recommend this hotel.

It is close to Pre Mark and Selfridge, and far from Harrods and the brands. There are some cafes around the hotel

very nice hotel, clean and comfortable. kind staff. center next to it. I recommend

Absolutely beautiful hotel! We chose this location for its convenience and the consistent, phenomenal service offered by Hyatt, and we were not disappointed. Although we had a minor misunderstanding upon arrival, the guest relations team promptly resolved it. Our room was newly renovated, offering a stunning view of the gardens, a crisp king bed, and a tub/shower combo that filled with bubbles in just minutes. We enjoyed exclusive access to the club lounge, where cold drinks, a simple but delicious breakfast, and evening canapés were always available. Housekeeping ensured our room was cleaned promptly whenever requested. The front desk, concierge, and doormen were incredibly helpful and friendly. The hotel's location is perfect for shopping and easily accessible from the underground, particularly convenient via the Elizabeth line from the airport. After the Taylor Swift concert, the staff surprised us with a delightful birthday treat for me and the sweetest pastry in our room. This stay was absolutely amazing, and we would love to return. Thank you, Hyatt Churchill, for making this an incredibly memorable trip for my 14-year-old daughter and me. We will be back! 🫶

Visited the hotel in 2023. The facilities were impeccable, and the staff was very friendly. The Regency Club, located in the top floor, is very convenient whenever you are in need of a snack. Finally, the Churchill’s location is great. Overall, a great experience.

Nice hotel and well located, near Hyde Park. Wherever we need, shopping or leisure is all around that area.

The hotel is great The site is amazing Garden opposite the hotel Close to important places Close to Oxford Street The service is excellent The rooms are wonderful and spacious Everything is beautiful in the hotel Prices are somewhat high On the eighth floor is a food and beverage hall. They give you a card to enter it for free

This used to be the top choice for my family and myself during our multiple visits to London throughout the years. However, a lot has changed in the Hotel to the worst unfortunately which will make us switch our preference from it to other nearby 5 star Hotels: 1- Unclear Charge: The most unpleasant note is that they added an accommodation service charge on top of the total rate per night and it was taken from the deposit. This is very strange and the receptionist did not explain that I had a choice of paying or not (which I found out by chance after my visit). This should be clear from the beginning or the receptionist should explain this at check out instead of charging it directly from the deposit. They added other charges as well that didn’t make sense. For example, when ordering room service you are charged a service fee and a “delivery” fee. I have stayed in 5 star hotels in all the world and this is the first time I see such charges. 2- The hotel is clearly taking more than its capacity by compromising on quality. This led to inflexible check in and out, packed que at the elevators and low quality service especially in the reception. 3- Check -in / out: This might be not as important as the aforementioned mentioned notes, but as a 5 star hotel hospitality should be at best. I notified the hotel that I will be checking early but I ended up receiving the room on 3pm. This might be understandable as its subject to availability. However, I requested a late check out and as a curtesy it should be extended to me to 3 pm. But I ended up checking out on 4 pm and paying half the rate. I understand that these things are subject to availability but please learn from Dubai hotels in specific some hospitality gestures that truly make the customer loyal. I hope that Hyatt improve their services as it’s clearly in decline. This will unfortunately cause loyal customers to switch to other hotels.

Very bad service for 2 days Late check in Dirty room Bad behavior from reception

Clean. Very small rooms. Great location.

Wow. This place stands out! I am admittedly American and not used to breakfasts at most UK hotels, but this hotel had the best breakfast of all the places the sumptuous b we visited (various places in Ireland, Edinburgh, Paris). The service truly felt 5-star. It did not hurt that my friend has a high status at Hyatt, so we got an amazing room upgrade to a suite (and it was sweet!!!). It is located close to shopping areas and within walking distance of many tourist attractions (if it's a decent day and you don't mind walking a half hour or so (Westminster, Buckingham, Big Ben). Hyatt Churchill is fantastic; I would most definitely stay here again.

A great place with great staff in the perfect location.

Shame on them, but their breakfast is not delicious at all

Great location. Rooms, staff and food need serious revamping.

I stay at hotels all around the globe for work and leisure, and this one is one of the very best I have ever had the pleasure of experiencing. The facility is impeccable, but pales in comparison to the service. Every single staff member we encountered was absolutely on point. The experience was unparalleled. Well done, and we cannot wait for our next stay in your fabulous property!

AMAZING! At first, please enjoy the suite balcony view which is never shown from the website. As a globalist, they are pleased to offer you a discounted supplement of 400 GAP to a premium suite from the standard one which you original booked. No early check-in while you told them you will be early 2 months ago, what's more, they provided you lounge access for your early arrival, while the breakfast on the 1st floor will charge you because technically your reservation is not started yet until 3 pm. This is the very first Hyatt which will follow exactly what the "policy" says. Excellent Job! I have to say, it's a huge difference compared to the experience I had in Andaz CDMX last year, they unprofessionally let you check in at 5 am because of flight issue and provided you breakfast. I guess Hyatt people worked in Mexico didn't understand policy at all.