Hutong in Southwark

Amazing service! Gina was incredibly friendly, attentive, and made our experience so enjoyable. We’ll definitely be back – thank you!

Fantastic birthday lunch for my wife's 65th birthday.staff were lovely the food was just amazing table by the window felt very private and everyone made us feel comfortable and special. Thank you all for a fantastic time

Amazing experience, the food was perfect and the window table made everything even more special. A big thank you to Razuan for looking after us, one of the best services we’ve ever received. The whole team was great and the whole experience was excellent! Would definitely recommend!

Great experience, good and wine pairing was excellent. Sommelier Tamas is doing a fantastic job. Will be back

My husband & I went here on the 8th march to celebrate our anniversary. The food was delicious but the service wasn’t great from our waiter. He was reluctant to give us two forks & he wasn’t helpful with the menu. I’m not sure why it’s so dark in there, we had to use our phones to see the menus as did the table next to us.

Lovely celebration lunch with delicious food and impecabble service from Alex. 🤩

The best experience ever, impeccable service, and just a fantastic evening!

Alex was the best waiter everrrrr!! So lovely and helpful

Alex has been the best host ever

Not all that. Customer service was verrrry poor. Infact, i read online this was the case, bur thought i would give a try myself. It wasn't good. Food was 6/10, didn't leave me with the wow factor,.. Felt cheated with the duck ordered a whole duck which the cut in 32 small pieces, and took the rest to the back.. did not get the whole duck although they said we did. Atmosphere was a vibe

Gina provided us with a great service- thoroughly enjoyed this experience!

The bar manager Saldrin gave us 11 out of 10 services, kind and warm welcoming energy really let us feel like home. Thank you to all the team members and chefs’ amazing skills for the amazing night.

I would like to particularly thank Alex the waiter who was attentive at all times and took care to explain each dish on offer. It was an excellent way for 15 people to celebrate a 70th birthday.

Gina was amazing! So attentive, polite and informative. Will definitely return

Very beautiful view, lovely lunch and served by the best! Thank you Gina.

Lovely impromptu birthday lunch. Spectacular views, delicious food (Azalea menu was perfect), lovely atmosphere and superb efficient and friendly staff. We'll be back!

On arrival we were shown to the bar. A few minutes later the drink order was taken. My husband requested a grey goose vodka with no ice or anything else. 20 minutes later we were taken to our table. No drinks had arrived by this time. We had ordered the set menu with view. The glass of champagne was mentioned but not brought to the table. No one asked if we were taking the wine pairing option or an anytime shown a wine list. The drinks ordered at the bar arrived about 5 minutes after we sat down. The vodka had both ice and lemon. My mocktail was really small - not what I would call cocktail size - but that is the way you serve it. The first course was served and I then asked for the champagne which should have been before the starter as in most restaurants. The first course dumplings were cold - but perhaps that is the way they are supposed to be? I then said we would like wine pairing. I was never asked so had to say myself. I did expect some explanation of the wine but it was just brought to the table. The duck in the main course was very fatty. This I know is a fatty meat which is why it is normally cooked well. The main course was completed. The dessert wine was then placed on the table with again no explanation. I think it an unusual choice as it was more like port than a dessert wine. However my main comment was that it was brought before the dessert and the table had not been wiped which was totally unacceptable. The table was eventually wiped down and the dessert arrived about 5 minutes later. From a personal point of view it is far too dark in the restaurant- lots of phone torches could be seen to read the menu. It was also very noisy. I accept this is your business model however. All in all it was a very disappointing experience and at £500 should have been much better. Your service was really not up to the standard I expected. Some of the food was cold and not enjoyable.

Wonderful dinner here! Fab food, incredible views and overall the best experience. Many thanks to Francesco for great service ❤️

We’re served by a lovely gentleman called Franchesco! Food and the view is amazing

Francesco was the sweetest ever!! he made the night sm more fun :))

Francesco was so amazing. Absolutely enjoyed getting his service. He’s the best.

Francesco was the best!!!! His service was fantabulous!!! Must visit this place for the impeccable.

Great for a special occasion, Alex was a wonderful server and great fun with our young daughter

We had the Flavours of Hutong lunch and all the courses served were delicious, we devoured everything! The only reason it is not a 5 star rating is because the food was served on cold plates and so very quickly lost some heat so you were eating lukewarm dishes. At this price point that is really unacceptable, but from looking at previous reviews it does seem to be a recurring theme, which is a bit sad.

The food was absolutely first class. Service a little underwhelming - had to ask 3 times for some ice for drinks, order of beer was forgotten twice - not sure if the staff were distracted or just lack of interest. Restaurant was pretty quiet so lacking in atmosphere - perhaps some light background music required? Furnishings great. Presentation of food very good.

Title: “Huge disappointment: overwhelming and unbalanced food” We had dinner here last night, and while the location was stunning thanks to the view from The Shard, the rest of the experience fell far short of expectations. The service was decent, nothing exceptional, but the real issue was the food. We went for the most popular set menu, which turned out to be a disaster: excessively large portions and an unbearable level of spiciness. The duck was good, but the main course was simply overwhelming—high-quality meat, completely drowned in an extremely spicy sauce, spicy rice, and even the lobster was spicy and presented in a careless, unappealing way. Spending £500 for a meal like this is completely unacceptable. To make things worse, at the end of the evening, even the waitress admitted that the dishes were way too spicy for her as well. If they know this, why don’t they warn customers at least? There was absolutely no consideration for individual tastes or preferences. To top it off, the cocktails were overly sweet and unbalanced. An experience to forget—we will definitely not return and strongly advise against dining here.

Amazing memory. Celebrated Birthday. Lovely and fun server Alex! Thank you for creating a wonderful evening for us!

The restaurant was amazing all the staff very kind. Alex our waiter was very kind and funny! Thank you very much this amazing night!❤️

My partner took me to Hutong for my birthday. We had an early booking at 12.30, which was pretty empty on a Monday, but that suited us because we got a window table. We both had the set vegan/vegetarian menu, which is £75 per person. It sounds pricey, but it was excellent. There was a tofu dish that didn't sound appealing, and they agreed to swap it for the aubergine tempura, which would have been my choice. It was very filling. The dessert was a chocolate tart; it was good but had no Northern Chinese touch, which would have been nice. It's an excellent choice for celebration meals.

Our server Alex gave us the most amazing service and experience. It was my birthday and he went above and beyond to ensure that we had a great dining experience for our first time dinging here.

Had an amazing first time at the Chard and Alex’s service was amazing! 🇰🇳🇰🇳

Uncle Alex, such a great guy! Thank you for a lovely night. A birthday to remember!

Great food, Great service from Gina

We went here for my birthday. I’m not fan of dark restaurants but here has a spectacular view to London Bridge . Their food are pricy but delicious. The staff were amazing and their service was impeccable.

Very dark restaurant so depends what ambience you like. The food was enjoyable, but portions small considering what you are paying. But overall experience was really wonderful. Good for Chinese food in the Shard

The best dumplings I ever had, the best experience of my life to visit Hutong.

We came for our Dads birthday and Alex served us. From the beginning he was very welcoming and friendly and attended to all our requests. He was very lovely!

Lovely window experience with very attentive staff Obviously very costly but a treat for me and a friend

The atmosphere and food were amazing! Staff is always there to assist us 😀. We booked window experience, and I would highly recommend it to anyone.

I came here for my birthday and one of the staff call Alex he made a supurise birthday cake for me and I was so happy about it. The service was amazing and all the foods were so nice.

We had a lovely time at Hutong celebrating a birthday milestone. The private room was lovely, all 12 of our guests were seated at one round table, there was a coat stand, food was constantly flowing, the views were phenomenal & our waiter was brilliant. Both Evelyn and Patrycja were amazing with all the planning behind the scenes. With a minimum spend of £2500, I was able to include food, drink & canapés on arrival. A lovely evening and will come back again. Thank you Hutong team.

Commendable food .. amazing hospitality.. Alex was superb .. very attentive and helpful at all times, the Manager was quite helpful too .. i think we will come back soon.

Fantastic venue, nice atmosphere and food was fantastic

Food and Wine was exceptional. The service from Alex was really great and good fun. Highly recommend.

Overall experience is fine, but the beer is not cool, when raise it to the staff, old lady said we keep it chill. Not very pleasant experience is 3 dish remaining need to take away, but staff combine to 2 boxes. Although they r beans, but one with duck meat and one with pork. Better separate next time. Thanks

We visited to celebrate a friend’s 40th birthday. Everything was completely on point, the service was impeccable, the food was absolutely stunning and the view is always going to be amazing.

Amazing food, great evening celebrating our daughter’s 18th. Alex is an incredible waiter. So much fun. Made the evening all the more special. Thanks Alex

View was amazing, food was ok. Chocolate tart was horrid. Service was fun and atmosphere very nice.

Starters was really nice but everything else was a bit meh. You’re paying for the view

This was our second time here. Previously we went for lunch a couple of years ago and the food was great. This time, however, the dinner experience was a bit different. The overall ambience was too dark and as the sun faded out of prominence, we could see people having to use their phone flashlights to read the menu - so did we ! But - while it was too dark to read the menu, it was bright enough to make it pleasant overall I think. The food was really good but for the price, you’d expect it to be outstanding. Make no mistake, the food wasn’t bad, it just didn’t blow us away! The service, however, was exceptional! Francesco, our server, was amazing and ever present. There were other members of the staff who kept checking in every so often. Overall, I’d give 6 stars if I could for the service.

We came for our birthday ! ❤️❤️ enjoyed it Alex was amazing !!

Amazing vibe and aesthetics of the place. It has a beautiful view of the London City. Great service by Alex.

Lovely setting, special service from Alex who looked after us perfectly and with a few laughs thrown in!

fantastic location and great food, service has room for improvement, I have been going to Hutong since it opened and service at London branch is not there, be polite to your patrons and make sure the staff is impeccable, we also pay for that.

Great service. Alex was lovely and looked after us very well. We shall be back.

It is way too dark to read the menu, even my teenage children could hardly see. We ordered drinks that never came and had to chase them up. Otherwise the venue is wonderful and food was superb.

An wonderful dining experience with amazing food and very helpful staff.

We had a very happy birthday celebration at Hutong All the staff was really attentive and professional . They made sure we had a wonderful time down to a candle at the end of the meal. The food was superb especially the duck but we found the restaurant very dark . We could not have read the menu without the torch on our phones. I suppose it is to make the view more striking? It is not our first visit and hopefully it won’t be the last. Thank you Hutong.

It was our first time here and it was absolutely lovely! The duck especially was amazing. Alex our server was very friendly and attentive. Will be back again!

Lovely place and amazing food would highly recommend.

Came to Hutong as a birthday treat. Our waiter, Alex, took good care of of us and made us laugh. Thanks, Alex!

Gina was a very welcoming and lovely waitress. She was amazing

The food and wine was superb. We needed another 30 minutes at our table as it was quite rushed in the time allocated.

It was a lovely and friendly atmosphere, especially the staff member who served us. His name is Alex, and he is an accommodating person with a great sense of humour. It was a memorable experience dining at Hutong Restaurant.

Gina was lovely and made me feel welcome

The food and champagne were fabulous! Our server was nice, but didn't really tell us much about the food. Also drinks took a while. But everything was great!

Getting into the Shard was an airport style security check which was unexpected and unpleasant. On arrival at the Hutong reception desk we were greeted by a very sour faced receptionist. The receptionist who was on duty when we left was equally sour faced and very short in the way they dealt with customers. Unnecessary! Thank goodness the team working the floor were light years away for the reception team. Friendly, engaging, polite and professional; what a pleasure! The venue, food and atmosphere were incomparable. Everything beyond the reception desk was faultless, what a shame that the experience was coloured by a less than professional reception.

went yesterday for my friends birthday. extremely beautiful environment but it is pitch black. the manager was extremely rude snd arrogant, behaving as if she was above us . Out waiter who was so polite and accommodating said it was the rules that we speand a minimum of £80 person and the t & cs state that this is for ADULTS. he said he would get his manager and when he did she was incredibly rude and insinueted that we we couldnt afford to eat here. she also said that we are mature enough to dress up and come here so we are adults and she will he taking out details in case we come back . extremely rude and there was undertones or racism . im not too sure what her name was but she was a blond lady. her attitude towards me and my friends really tarnished my first experience at the shard and made me and my friends quite uncomfortable. all other staff where extremely polite especially our waiter

Hutongs is amazing, great food, great service, the staff make you feel so welcome. My friend and I went last night for her birthday, we got a window seat overlooking Tower Bridge, a jaw dropping view. They bought out a little plate with a nap bun, a little chocolate tart with a candle in it. It’s not cheap but so worth the money. Definitely will be going again.

Alex was AMAZING! Hutong is our favourite place to come for dinner, we’ve been multiple times and it never disappoints, Alex made us feel so welcome as always!

Amazing dining experience and view

We had a great experience in Hutong! Our server Alex was brilliant and went above and beyond to ensure we had a great meal.

Our waitress was amazing and her service was outstanding! The food was lovely but the espresso martini were just remarkable! Loved all the experience thank you to the staff x

Wedding anniversary lunch. Top marks to our waiter Alex, made it a very memorable occasion! We will return.

Went for my husbands birthday dinner. Alex the waiter was so nice to us, good communication and very implacable service.

Loved the place and Gina made the experience even better!

I’d like to thank the waiter Alex for his exceptional service during our special meal. I proposed to my partner here and he made sure I had everything I needed for it to be a special occasion.

Amazing experience at Hutong. The staff were very lovely and welcoming and our server Gina was just so attentive. Food was delicious!

Alex was a champion. I was the ginger birthday girl and he took excelllent care of us

Good dining experience, Alex served us and he was very nice, he spoke to us in 3 languages! And made our dining experience very happy and comfortable.

Lovely Dining experience, our server Alex was very lovely and sociable, and spoke to us in 3 languages. Yes, would reccomend. He also offered to take photos for us at the start and end of the meal, we didn't even have to ask! Xoxo

Took my girlfriend for her birthday and she loved it. The window view was amazing and the vibe was very nice. Shout out to our waiter Alex funny guy. Great spot overall for a special occasion.

Setting and atmosphere was beautiful. Feed was a little flavourless and delivered in a rush. Didn’t even have time to order wine.

An absolutely wonderful experience. I highly recommend the Hutong. I treated my partner to a meal here for his birthday and we both loved it. The staff went out of their way to deliver a high quality service and remembered that it was my partner's birthday - providing him with a slice of birthday cake! Lovely! The food is stunning and the cocktails are divine. Thank you. Can't wait to come again!

Fabulous lunch made even better by having a window seat with an amazing view down the Thames. Food and service were outstanding . Thank you for a lovely afternoon

I've always loved visiting Hutong since it opened. However, disappointed in the quantity of food portions it didn't seem good value for money as they were very small. It was quite pricey and we left feeling quite hungry. Great atmosphere and service was impeccable.

We was really looking forward for this meal, we choose this for our anniversary meal, so we have a high expectation but sadly they didn’t deliver. When we arrived to our table, they didn’t ask what menu we want we just given 1 and that’s that. The starter you basically have them all and free flow, which was nice but the food was not even warm. I thought maybe cos it’s starter, the main got to be hot, right ? So we didn’t say anything. We had more spring rolls and prawns wanton. When the main come, I’m really disappointed as it’s barely warm… it’s cold noodle, cold sweat and sour chicken and cold scrambled egg and scallops! I mean how far is their kitchen! Sorry but for the price we paid, they need to do a LOT better than cold dishes.

It was an absolute pleasure! The staff were super friendly and helpful. The food was delicious and the drinks were amazing. And the view? Oh my gosh, it was breathtaking! Even the toilets had a great view. Thank you x

The restaurant has a dark and rather noisy ambiance, it seemed to be occupied by a lot of business groups so as the more elderly members of society we felt rather sidelined. There were great views over London especially of St Pauls Cathedral but we were to the rear of the restaurant so our view was restricted so the best views were from the stairs! The food was excellent and the service exemplary. Plates could however have been warmer when served to the table. It is expensive but this its to be expected for a very good restaurant on the 31st floor of the Chard. Overall we enjoyed our visit and my wife in particular enjoyed her birthday celebration.

We were most disappointed with the service, with it taking 45 minutes from us sitting down to receiving a drink. Our starters had already arrived by this time. We had complained twice the only redeeming feature was a Sardinian waiter who took over our table half way through our meal, and tried to make amends. The duck we had as an extra was lovely although after ordering a half duck, some was sliced off and then it was not replenished, despite us asking where the rest had gone ( there was at least half left). The ladies on reception were lovely. We were disappointed.

An awesome and surreal experience Worth the price - such a pleasure

Our waitress (I think her name is sha sorry if I write wrong )was delightfull so helpful and kind give us a very excellent service

We had an incredible experience at Hutong for my mother’s birthday, and a huge part of that was thanks to Mariame. Her professionalism, attention to detail, and kindness truly stood out. She was patient, attentive, and went out of her way to ensure we had the best experience possible. Thank you, Mariame.

I know Hutong well from working in Hong Kong. I was delighted by the standard of service on this visit to Hutong at the Shard: from the bar manager finding me an unusual spirit to our excellent waiter, Max, and to not being rushed. Previous experience with customer service at the Shard bars and restaurants several years ago made this a very welcome development. There aren't many free-flow champagne brunches left in London: this is worth the price.

Overall the team were lovely. Our waiter was not as friendly as some of the other members of the team. Our sommelier was so engaged and warm and yet our waiter was disengaged, didn’t explain the menu or recommend any dishes and forgot about us a few times. The food made up for it. It’s not cheap so it’s not somewhere j would regularly go but a great option for a special occasion.

I had a very nice experience, Mariane and the staff were amazing.

Most of dishes were spicy but we enjoyed the special view from the window and hospitality for our wedding anniversary.

Amazing experience thanks for service from Annalisa,definitely we have to back in the future

Gina was absolutely amazing , and super accommodating with my severe dairy allergy . The service was super quick and everything that was ordered was delicious. Also the view is unmatched !!

Had a lovely dinner with my partner Sunday night and evening was perfect, the view, the food and the service from Gina was superb. She was so kind and made us feel so welcome and comfortable