Hutong in Southwark

An amazing experience, the food was delicious. The customer service was 10/10. Alex was great, would recommend to friends and family.

Great place. Delicious food. Alex was so helpful, very friendly. Great hospitality. Will come back any day anytime.

Gina, who served us on our dinner at Hutong to celebrate our anniversary was a very lovely staff. She recommended us their best dishes, their cocktails and she was very friendly & cheerful lady. It was our 2nd time visiting Hutong and it never disappoints us. Gina was an immaculate server making our dinner date amazing. we will definitely be dining at Hutong again.

Restaurant with nice views over the Thames. Friendly & accomodating staff. Food served in a clean environment could be spicier. Chicken pieces were hard. 17.2.25 Friendly Security Staff at the entrance below with friendly staff like Mustafa serving generally tasty food with mouth watering prices including watery mocktails no doubt to cover overheads while some waiters tend to disappear !

Had a lovely dinner with my partner Sunday night and evening was perfect, the view, the food and the service from Gina was superb. She was so kind and made us feel so welcome and comfortable

Had the banquet. The starters were good, the mains were very average and poorly executed. Prefer to eat here when it's the regular menu as the food quality did not match my previous experiences.

I was expecting really delicious food - especially for £200/head. What was served was second rate, and also took a long time to arrive - what a rip-off. Feel cheated. Also ordered Valentine cocktails - which arrived halfway through our meal - as did the bouquet of roses (£80) - what a pathetic execution for something that cost me £600. My advise: Hutong, go jump in the lake!

My best compliments to chef and to the waiter Buba! Buba is very humble, attentive and amicable person. 👌👌👌

Dear Hutong, I wanted to extend my sincere thanks for the fantastic experience you provided for my client during their recent visit. From the warm welcome upon arrival to the impeccable service throughout their meal, everything was beyond their expectations. My client was especially impressed with effectiveness of bringing out the cake for his partner, the attentiveness of the staff, and the ambiance. It’s always a pleasure to work with a team that consistently delivers such high standards, and I’ll definitely continue recommending your establishment to others. Thank you again for making the occasion special – I look forward to many more bookings with you in the future. Best regards, William Bright StarQuality.concierge

As vegetarians, there wasn’t much food to choose from but the chef did make us some lovely tofu off the menu which was very nice. The food tasted great but wasn’t very filling. The rice for mains felt a bit undercooked when eating it. I would say for veggies it’s probably better to eat for lunch not dinner. It was also extremely dark so be warned. Staff weren’t super friendly either.

Very helpful staff at front of house who placed us in a very nice window table. The brunch menu and food was sublime, I would come again. I did like that the staff did not rush us from the table.

Gina was absolutely amazing , and super accommodating with my severe dairy allergy . The service was super quick and everything that was ordered was delicious. Also the view is unmatched !!

Brilliant food, amazing views and exceptional service from Gina. We will definitely be back.

I’m beyond disappointed with my recent experience at Hutong. After paying a £400 deposit for a table, we were met with chaos from the moment we arrived. We had to wait outside in the freezing cold due to a massive queue, which was understandable considering Valentine’s Day, but the disorganisation didn’t end there. Once inside, we waited an additional 20 minutes just to be seated. The space was cramped, and the service was terrible, we weren’t greeted for over 15 minutes. The food was a huge letdown. For £175 per person (or £200 for window seating), the starters were appalling. The presentation was lackluster, and the pork ribs were stone cold with almost no meat, just bones. The main course was decent, but adding £50 for duck felt excessive, especially when it didn’t live up to expectations. Dessert was equally boring with no effort put into it. For the price, I expected far better quality and service. It’s clear the restaurant wasn’t prepared for the volume of guests, and that showed in every aspect of the evening. The only positives were the security at The Shard, which is always top-notch, and the cocktails at Hutong, which were great. Unfortunately, the food and service were not. A truly disappointing and frustrating experience.

Definitely DO NOT come here for food. The softshell crab was incredibly bitter and inedible. We returned the dish and the waiter / manager did not even apologize but just said that it is "meant to be like that". A quick google search tells you that softshell crabs are bitter for a few reasons: crab isn't fresh, poor handling, crab has started molting, crab liver contamination, or over cooking. Service is so bad considering we're paying £200+ per pax. Peking duck, fried rice, and prawn dumplings were good though. Everything else, you can get food for much cheaper at literally any other Chinese restaurant.

It was my first time , the restaurant was dark with no lanterns on the tables . Had to use our phones to place the order . I guess I went on a busy night there was a rowdy crowd in the bar area . Couldn’t hear ourselves talk. It was my birthday and worth the trip. I will go again on a less busy night

Had a lovely anniversary dinner with the Valentine’s menu. Beautiful view despite the bad weather. Delicious cocktails as well as friendly and attentive service.

The food and good customer service

Beautiful restaurant, great views and excellent service. Food okay but not amazing.

The service that we had was absolutely horrendous. The only thing that made it enjoyable was the reception team apart from that the waiter kept skipping our table, did not explain which food was which, was never around when needed, when we asked for something we would have to wait around 10mins before anything. We had to take service charge of because honestly we could not pay for such horrible service. We was also sat somewhere that a spotlight was directly in my eyes so we couldn’t see. On top of in general the restaurant being dark and the one spotlight in our faces. Definitely won’t come again.

The food took a long time to arrive Our table was booked for 20:45, we didn’t leave until 23:40. That was straight after finishing dessert. The waiter forgot about our duck pancakes which were a part of the valentines set menu. I also had a window table booked.. on arrival I was told that I didn’t have a window table booked and I had to show my receipt in an email for proof. For paying over £500 for the evening, I wouldn’t say it was the best value for money

I and my wife went there for Valentine’s Day set menu. Good service and respectful staff. But, we both had Gastroenteritis the day after. Not a good look after spending about £800 for dinner.

Quite a disaster; delayed in getting seated way beyond our reservation, food quality and quantity for £200 per head (without drinks) was sub-par: very let down.

Amanda was absolutely fantastic as a host and so was the food compliments to the chef. I just felt the chair was very uncomfortable for me, May be because I was pregnant. But i will come back with my children.

Outstanding Service at The Shard We had the pleasure of being served by an exceptional customer service assistant named ALEX during our lunch at The Shard. From start to finish, Alex was incredibly kind, attentive, and professional, making our experience truly special. His warm humor and thoughtful care towards a guest in a wheelchair made us feel welcome and well looked after, adding a personal touch that elevated our visit. It’s clear that he is a great asset to the company, and we are truly grateful for his wonderful service. Thank you for making our lunch such a memorable occasion!

El Shard ofrece unas vistas inmejorables del horizonte de la ciudad de Londres (incluso en los baños! ). He tenido la suerte de verlo de día, y en esta ocasión de noche. Creo que después de la oscuridad ofrece las vistas más encantadoras y garantizadas, ya que obviamente las condiciones climáticas pueden obstaculizar las vistas de la luz del día en el piso 32. El personal aquí es cálido, amable pero altamente profesional. El ambiente en Hutong es fabuloso y la comida que tuvimos era deliciosa. Muchas gracias a todos por una experiencia especial por la noche.

Amazing 18th birthday well celebrated! Thank you Gina (the waitress)

Beautiful place, very dark, would like clip lights on the menu, everyone had mobile phone torches on to see the menus. Was so excited to visit this place, however, food was terrible, it was all cold and buns were full of water inside. Best food was the beans, the he duck was greasy and not to put in pancakes. £65.00 tip was put on top of the bill also. Very disappointing with a very expensive bill. Sorry, would not visit again.

It was my birthday and we booked a window table looking over glorious, twinkly London city. The food at Hutong was outstanding quality and beautifully presented. The wine menu was excellent, elegant and very thoughtfully matched to the food. Our wonderful Lead Waiter Francesco was warm, kind, accommodating, incredibly attentive and helped make this a magical and memorable birthday celebration.

lovely staff, food okay, beautiful venue and view, just a shame it was ruined by having a DJ playing rave music so loudly that even after we moved tables and they turned the volume down we still couldn't hear each other speak across the table. and toilets have stained glass windows for doors so no privacy if people washgin hands directly opposite which is bizarre

Lovely place definitely I would recommend it

I had high expectations for this restaurant, but left very disappointed. I booked a Window Table experience with an 8-course fixed menu which absolutely did not meet my expectations. In fact, the dishes, which from photos and reviews seemed to be spectacular, I would categorize as "passable": bland flavours, dishes without too much character and none of the dishes tasted made me say "wow". Such a shame given that the location and interior design of the restaurant are truly beautiful and evocative, with all the potential to have a London experience that leaves its mark. Finally, the service was absolutely not up to the standard of a fine dining establishment: the dining room staff, friendly and super helpful, did not however demonstrate their preparation at the level of the type of restaurant, for example by setting and clearing the table without care. To conclude: the price (£170) is absolutely excessive for this dinner. I wouldn't recommend it.

Ansu was a fantastic server, he really looked after us, topped us up with the wine and was really cheerful and had a good spirit. Thank you for a lovely meal

Booked Hutong to celebrate my birthday arrived at the Hotel to be surprised by the airport type security and then disappointed not to be able to have a drink in the bar as we were requested to come 30 minute's before our booking however after that everything was great We were given a great welcome and the service and food were excellent.

We had an amazing night especially for my birthday all up to Francescos proffesionalism friendly and funny manners!!!

Thank you Francesco! You made me a wonderful birthday! :D

Great services and food. Thank you Francesco for a memorable birthday!!

It was a shame that two of our starters got forgotten about and were bought out after we had started the main course. When you're paying £145 each, you expect the service to be impeccable. The food was however absolutely delicious, our favourite were the lobster and the duck.

Alex was great and made my birthday special

amazing service from alex and amanda🙏🏼🙏🏼

Amazing experience l, was great celebration for my bf birthday. Our waiter Ayub was amazing and soo attentive 👌 will definitely be back

Alex our waiter was great and looked after us well.

Had a lovely family meal out here, our waiter Alex was amazing, food was incredible and great value

Unfortunately because it rained a heavy fog spoiled the view. It cleared slightly before we left so were able to experience the view, albeit a bit hazy. The restaurant was elegantly decorated and added to the atmosphere. Staff were very attentive but not overbearing. The food was excellent and because we had both the set lunch menus we were able to mix and match and try lots of different food and flavours

We all went for the Peony set menu which we were all very happy with flavour, quantity and top notch service. This was all topped off with a magnificent view that was the real cherry on top for my guests. Our waitress really looked after us to perfection- a massive thanku to her! I look forward to organising more group dinners at Hutong!

It’s this rooftop place at shard’s. Ofcourse a very very nice view. Vibe and ambience inside is great too. If you don’t book in advance, you could always walk in and put the name in the waiting list. If they have seats, they ll let you in the bar. We got the bar window seat, it’s such a view. Ofcourse couldn’t order from the whole eating menu but bar menu food was pretty good. Loved the mushroom and spinach dumplings. Cocktails were great too..

Visited here November, December 24 and January 2025. Chilled and relaxed atmosphere with great views of The Thames, Tower of London, London Bridge, The City and HMS Belfast. Good thing here is you can walk in and no need to book. Snack menu is reasonably priced and the spring rolls and prawn tempura are excellent. Top end drinks (Champagne/ Cocktails) are a little pricey but you have to remember you are in the Shard and the views are excellent. We are going back for the afternoon tea which looked superb.

This place was completely empty. There was only 1 waiter for the entire room and we practically had to get up and ask him to come to our table to take our order etc. There was very little engagement on behalf of the restaurant staff with us. The food was alright, but not worth the price.

We were placed at our table , some one came and explained the menu , and we ordered water and cocktails , we waited for a while , but no water or cocktails , we then got a Mustafa , who took our order and then we had a our cocktails , and water , Mustafa looked after us and made us feel at home that was good , the food was ok but for us the food was a portion for what you pay for some other restaurant , but i think it's the Shard and you pay a bit more , the place is nice , for the money you can go to a better restaurant , but here you pay for the view ?

Alex is a good lad and great service

Alex was very funny and gave great service!

Alex was absolutely incredible- such a fun host. In the PDR room, such a kind man and really made us laugh and the service was so quick! We had a team of 15 for lunch and it was such an enjoyable experience

Alex served our table of 13 in the PDR room and he was incredibly helpful, informative and genuine and it made the experiece so much better, 10/10

Alex was amazing! Great friendly service and looking forward to coming back to see him!

great experience with uncle alex lovely hospitality all night birthday to remember

Amazing place. Beautiful views, lovely staff and great food

Alex was fantastic! Made our experience that much better!

Staff were nice but they seemed short staffed. We waited for 45 minutes anyone to check on us first dessert.

As our first dinner out in London for our honeymoon dinner, I was very pleased to come here for the amazing views, food, and exquisite service by the server Alex. He did an amazing job explaining the menu and having the best ambiance for our dinner. 10/10 for sure!!!!

Lovely views, great location and ambiance.

Thank, great service from Alex! See you soon!

We decided to drive, and of course, we were late, so we lost our table. However, the staff were great at fitting us in. While waiting for our new table, we settled down at the bar, I was surprised just how small and cramped it was - you’re practically sitting on top of each other! Thankfully, we didn’t have to wait too long for our table. Dinner was a gift from friends, and we were given carte blanche to order anything from the menu. The food was nice, but I was expecting it to be on another level. It's a shame because the venue is gorgeous, and the views of London are stunning. Unfortunately, the dishes didn't live up to the setting. The roasted Peking duck was particularly disappointing, especially considering it's a signature dish. The soft shell crab was buried in a bed of chilies, we literally had to fish for them. The rest of the dishes were nice: - Hutong spicy rice - Chilli prawns - Beef tenderloin - Lamb rib - Kai lan with ginger - Chocolate tart - Mango pudding ... but nothing to write home about.

All the food is as imagined, except for Beijing duck. The meat of Beijing duck is not warm enough, and the most surprising thing is that rolls skin is hard, it's recommended to replace it with a better quality rolls skin .

Incredibly disappointing. Food was poor, crispy duck was limp, shredded beef was over sweet, lobster was overcooked, wagu beef was swimming in far too much oil. For the price paid (almost £500 for two) it was pretentious and underwhelming.

Waiter Alex was very respectful and friendly.

Amazing experience on 32 floor with a beautiful view of London bridge

Amazing experience being up the shard - beautiful views. - super service by Alex - experienced waiter ! The food was a little hit and miss - some dishes arrived cold - and our Sea bass was not great so we exchanged for another dish 1 would not rush back.

The place and the view are amazing. The food is good but not worth the price you will pay at the end. Service is not adapted either. All in all we were disappointed by the experience.

The view from the restaurant is absolutely stunning and definitely worth experiencing at least once. I reserved a table with a view, which came with a set menu—something I was fine with—and also opted for the wine pairing. However, the wine service was disappointing; glasses arrived pre-filled, so I couldn’t see what was being poured, and some wines were even served after we had finished eating. The food was okay but didn’t feel like the most authentic Chinese cuisine. For the overall experience, the bill was extremely high and not justified. Glad I tried it, but I wouldn’t go back.

Not a nice experience. Felt more like a tourist on a conveyor belt system than a restaurant guest. This restaurant seriously needs to review its customer experience. Would not recommend and will not be returning.

I was kindly given a gift voucher for the Lotus dinner menu for 2 people with 2 complementary cocktails as a birthday present. The terms and conditions on the gift voucher specified that the service charge for this had also been paid. Even though I didn't pay for the lion's share of the meal (which was covered by the gift voucher), I've left feeling completely ripped off. I booked online in early December for a booking in February the following year. At time of booking, I completed the extensive dietary requirements section, specifying that 1 person didn't eat any fish/seafood and noted the gift voucher code within the booking as required. I received a call from the restaurant 2 days before we were due to dine, confirming dietary requirements and preferences. Despite this, absolutely no changes were made to the menu to cater for these requirements which was disappointing and (given the lengths gone to establish such requirements) really frustrating. We enjoyed cocktails in the bar area before being called to be seated at our table. It would have been helpful for the staff to have offered to take our coats and drinks to the table. As it happened, we had to struggle lugging everything ourselves through the dark to the table. I wonder if the venue would consider offering to store guests' coats somewhere? Once seated at the table, the waiter opened a bottle of lukewarm still water that was already on the table and poured it into tumblers for us, without asking if we even wanted it. For this, we realised when the bill arrived that we were charged £7.50 for this and we had to pay a "discretionary" 15% service charge on top of that! If you're going to have to pay for something, it's surely customary to ask if the diner wants it rather than assuming that they'll just pay for it?! We opted to go for the wine pairings, not (as it turned out) that we could really appreciate why the wines were paired with the food as it was served well before the food arrived - we were waiting 30 minutes for our starters to arrive. For this price point, I'd also expect to be told what the wine was. As it happened, this didn't really happen. The final dessert wine was put on our table and the waiter/sommelier just said "Saved the best 'til last" and went to walk away. I had to ask him what it was. For this, we had to pay another "discretionary" service charge of 15%! This seems quite steep for the level of service that we actually received. Finally, we had to send the bill back twice. The first bill didn't reflect that we were redeeming the gift voucher at all - despite this being on the booking and us also telling the waiter when we were first seated. The second bill arrived and it didn't take into account that the "discretionary" 15% service charge was factored into the gift voucher and even that aside, we'd been charged extra for something that we couldn't work out. Overall, we left feeling seriously overcharged. The duck was the highlight but the cucumber, spring onion and sauce were seemingly rationed. Otherwise, the rest of the food was average and certainly not worth the price. The service was poor. I accept that you pay a premium for being in the Shard and there's no doubt that the view over London is fantastic. I also accept that these comments are "First World problems" but I do expect better when paying that amount for the food and the whole experience. These are all things that could be fixed but until then, my view is that you should save your money and just pay to go up the Shard.

Lovely Food and Atmosphere. Francesco was wonderful with his customer service.

Had high expectations based on reviews but unfortunately disappointing experience Service was lackadaisical, polite but chaotic. Everything we ate was cold. Main girl on reception was pretty aggressive. It was a birthday booking but no acknowledgement not even a candle. Asked for cutlery 3xs. Had to start eating with hands.

Came here to celebrate a birthday and Gina who was our host was brilliant and accommodating. She managed everything really well. Was really pleased with the whole event.

Gina was really friendly, accomodating and hospitalable. Overall the experience and views were great, mocktails and cocktails were great. Food was tasty.

I was kindly given a gift voucher for the Lotus dinner menu for 2 people with 2 complementary cocktails as a birthday present. The terms and conditions on the gift voucher specified that the service charge for this had also been paid. Even though I didn't pay for the lion's share of the meal (which was covered by the gift voucher), I've left feeling completely ripped off. I booked online in early December for a booking in February the following year. At time of booking, I completed the extensive dietary requirements section, specifying that 1 person didn't eat any fish/seafood and noted the gift voucher code within the booking as required. I received a call from the restaurant 2 days before we were due to dine, confirming dietary requirements and preferences. Despite this, absolutely no changes were made to the menu to cater for these requirements which was disappointing and (given the lengths gone to establish such requirements) really frustrating. We enjoyed cocktails in the bar area before being called to be seated at our table. It would have been helpful for the staff to have offered to take our coats and drinks to the table. As it happened, we had to struggle lugging everything ourselves through the dark to the table. I wonder if the venue would consider offering to store guests' coats somewhere? Once seated at the table, the waiter opened a bottle of lukewarm still water that was already on the table and poured it into tumblers for us, without asking if we even wanted it. For this, we realised when the bill arrived that we were charged £7.50 for this and we had to pay a "discretionary" 15% service charge on top of that! If you're going to have to pay for something, it's surely customary to ask if the diner wants it rather than assuming that they'll just pay for it?! We opted to go for the wine pairings, not (as it turned out) that we could really appreciate why the wines were paired with the food as it was served well before the food arrived - we were waiting 30 minutes for our starters to arrive. For this price point, I'd also expect to be told what the wine was. As it happened, this didn't really happen. The final dessert wine was put on our table and the waiter/sommelier just said "Saved the best 'til last" and went to walk away. I had to ask him what it was. For this, we had to pay another "discretionary" service charge of 15%! This seems quite steep for the level of service that we actually received. Finally, we had to send the bill back twice. The first bill didn't reflect that we were redeeming the gift voucher at all - despite this being on the booking and us also telling the waiter when we were first seated. The second bill arrived and it didn't take into account that the "discretionary" 15% service charge was factored into the gift voucher and even that aside, we'd been charged extra for something that we couldn't work out. Overall, we left feeling seriously overcharged. The duck was the highlight but the cucumber, spring onion and sauce were seemingly rationed. Otherwise, the rest of the food was average and certainly not worth the price. The service was poor. I accept that you pay a premium for being in the Shard and there's no doubt that the view over London is fantastic. I also accept that these comments are "First World problems" but I do expect better when paying that amount for the food and the whole experience. These are all things that could be fixed but until then, my view is that you should save your money and just pay to go up the Shard.

Been here so many times, perfect date spot! My girlfriend however has never been, wanted to take her for birthday. I called to ask if they can do happy birthday on a plate they said yes. We didn’t get that btw. To even place my order i had to ask 4 times and they all said we will send the waiter, the waiter came and said can i take ur order i told him i asked 4 times he shrud his shoulders. Rude waiter ‘max’ i think his name was. Done a takeaway and going back to Nobu. They lost me as a customer despite my shanghai la membership

Food was gorgeous and views were unreal. Night was made even better by our waiter Alex and made it more enjoyable

A huge thanks to Alex for making mine and my fiance first experience in Hutong so amazing. From start to finish the service was impeccable. Alex was super funny and warm which made the whole experience even better. The food was amazing special the Scallop/ prawns dumplings (to die for), u should most definitely come back ... I would give 10stars if I could but for now 5 start it is : )

Wonderful meal with a great view. Was served by Annalisa, really good service all round great experience.

Alex our waiter was excellent and looked after our family of 5 also arranging a lovely. Birthday surprise for my me.

We had a great experience at Hutong. Francesco, who served us, was incredible throughout the meal - he also helped us choose the right dishes. The peking duck is fantastic - both when served as a main, and as a side after being cut. Drinks a bit pricey, but you’re on top of the Shard! Will totally recommend and of course look for Francesco who’s been fantastic!

⭐⭐⭐⭐⭐ I had an amazing dining experience at 伦敦胡同 (London Hutong)! The food was absolutely delicious—every dish was bursting with authentic flavors and beautifully presented. The Peking duck was perfectly crispy and tender, and the dim sum selection was top-notch. A special shout-out to Gina, who made our event even more enjoyable. She was incredibly friendly, attentive, and knowledgeable about the menu. Her recommendations were spot-on, and she made sure we felt welcome and well taken care of throughout the meal. The ambiance of the restaurant is elegant yet cozy, making it a perfect spot for both casual dinners and special occasions. I will definitely be coming back and highly recommend it to anyone looking for outstanding Chinese cuisine in London!

Alex was very attentive, friendly and helpful as a first time guest I really enjoyed myself.

Alex our waiter was great, really attentive and friendly. Would definitely come back!!

Me and my partner decided to try Hutong out for our anniversary, and amazing is an understatement to say the least. Thank you Gina for your awesome hospitality.

Fantastic atmosphere, food, drink and service!

Seeved by Uncle Alex, made sure everything was nice and smooth for my birthday celebration!! Will be back aoon

Francesco was very nice person，a wonderful service，a wonderful night

Was served by Alex, had a great time at the restaurant for anniversary, the bar on the other side is nice aswell with smooth cocktails. Food is spicy 🌶️ just as I like it. Great hospitality by Alex, would visit again in future.

Alex was our server for the day. He was really great with nice hospitality

My experience at Hutong was truly enjoyable. The atmosphere was refined and comfortable, creating the perfect setting for an excellent meal. The service was attentive and professional, impeccable I would say, ensuring everything ran smoothly. Each dish was thoughtfully prepared and well-presented. I appreciate the attention to detail throughout the evening and look forward to returning in the future.

Razuan was amazing very helpful and amazing service was great with explaining everything and was 10/10

We went for the Chinese new year meal and the atmosphere and service were great but I wish we had gone for the a la carte menu because although the set menu was nice, it was fairly average and disappointing

Food and the view were exquisite. Alex was the cherry on the top. Sommelier was like a ninja who kept our glasses topped up without us knowing. Lovely service and they all took great care of us.

Excellent food as ever but wouldn’t book again at 230 as all food arrived quickly (kitchen closed at 3pm) so second course was luke warm/cold by the time we ate it. Special shout out to Mirko who retrieved and reunited me with my mislaid scarf

Francesco was extremely joyful, accommodating and likable. He upgraded this experience for us and made it memorable. I would strongly recommend coming here.

Fantastic evening for Lunar new year!! Gina was a star xx

Gina was a great waitress and met all expectations!

GINA was so kind and professional.Would recommend her to everyone!