HQ @ The Grand in York

My sister and i went away for two nights for a break!! From the moment we arrived until we left all the staff were welcoming and helpful we would like to say a big Thank you to Ian Graham in concierge who helped and advised us every day with a big smile …..thank you

One of the better places in York in terms of quality or food, service and accommodation. Recommended

Enjoyed our stay at the Grand, food and cocktails excellent. Location great also. Having to mark it down as our room felt tired, worn carpet and a few broken tiles in our friends bathroom. Found an old pair of tights on the chair of our bedroom which somehow room service had missed. Spa had water cups everywhere not cleared away. Could only really rate this a 4 star hotel, but 5 star prices.

Just the most wonderful hotel and staff, we visit every year and always look forward to our stay

I love staying here. I am in York frequently and this is the best hotel I have stayed in there. The breakfasts are superb and the valet parking makes the hassle of parking in York a breeze

Amazing staff, professional and easy to get by and also amazing rooms amazing food would definitely go there again

Popped in for coffee prior to shopping in York. Beautiful bar, with excellent service. All public areas that we saw were extremely well maintained.

This place is awesome. Customer service was exceptional. 🙌🏾

Amazing place lovely staff and the rooms where great to clean and well equipped definitely do say we need to go again

I am very happy for service . And the behaviour of staff is vry good this is the vry first time i impress from this service then other

Absolutely fabulous stay again. From leaving the keys of my car to the doorman & him taking the car away to park to a lovely fast check in despite being a busy time. Nothing is too much trouble. Highly recommend.

I stayed at this great hotel for a family celebration recently. Staff are very friendly, rooms very nicely kept and a superb bed to sleep in.

Stay for e nights and I can say it was an extremely wonderful visit and the staff was super friendly

Stayed with family early June. Outstanding hotel. The location was excellent. Staff was courteous, helpful and kind. Our two rooms were well appointed. The concierge recommended a great local business that did our laundry. I cannot say enough good things about this hotel.

Fabulous hotel, so close to the train station and a lovely walk to town. The ambience and the service from staff was tops

Stayed over Ebor, absolutely beautiful hotel, great service and bar and spa, can’t complain about a single thing. I’ve used the bar lobby to hold meetings when visiting for business as well, customer service is 10/10 so highly recommended for my contacts.

Everything about stay was excellent. It was a busy race day but the staff were constantly vigilant as to all the guests needs.

Excellent central location with extremely knowledgeable staff. Wonderful spa with services and great 1906 bar which we frequented a few times.

We stayed at the York Grand as part of a 10 day, 4 city tour of the UK. York and the Grand York hotel were lovely!! It was my favorite hotel of the 4 we stayed at and I felt the price was very affordable for the room. We had two adults and two kids and stayed in the family room. It was amazing, very spacious with huge windows and a very tall ceiling and even a sitting area. Travelling through the UK it was hard to find hotel rooms to fit a family of 4. Unlike in the US where rooms with 2 queen beds are common, this is not the case in the UK. The room we stayed in had a nice comfortable king bed and two small cots for our boys. They even had kid size robes and slippers which they wore the entire stay 😂 I paid for the kids viking experience which included a cute stuffed viking and goody bag. Upon check in the staff was super friendly and very accommodating for kids, keeping them occupied with goodie bags and activities while we signed paperwork. The hotel is also in a perfect location. It's a 5 min walk from the train station and in a safe area close to the Roman walls. Overall York was very walkable which is why we loved it. My only criticism of the hotel was of the doormen. As we arrived after a long journey from the train station with luggage we approached the door and the two doormen just stood and chatted as we struggled to get our luggage up the front steps. Even our 6 and 10 yr olds had their own suitcase and it would have been nice if these two able-bodied adult men had lent a hand. Other than their poor service the rest of the hotel staff was incredibly nice and helpful. I would most definitely stay here again!!

This is a great hotel in York. It is a huge property and is very iconic. The rooms are spacious, and the property has a pool, which is very nice. The restaurant here is also very good. The town of York itself is great for walks as the outskirts of town are quiet and scenic. I definitely recommend visiting here and staying at this property.

Fabulous hotel rooms and meals - breakfast buffet was excellent - meals divine - staff par excellent .

We were excited about our trip to York and in particular, anxiously awaiting to experience The Grand. Sadly, other than its location, the hotel was disappointing. I awoke to noise outside the hotel and in the hallway before 6 a.m. We booked two rooms and one of the beds had blood stained sheet. Perhaps the stain was old, but it still left us wondering and a bit uncomfortable. A towel was placed over it for the evening. We went to the desk around 8:00 a.m. and requested two bottles of water and were told they would bring them right up but it never came. Breakfast looked great upon entering however, we waited over 15 minutes to be acknowledged or offered drinks. I requested Tabasco, told it would be right there and it never came. We had another issue with late checkout where there were plenty rooms available but hey woudln’t accommodate a late checkout. I believe several alternative solutions could have been offered and were not. Everything a la carte and it’s a bit overpriced for what it offers. While historically impressive and for the most part clean, there are likely better choices when visiting York. I don’t recommend this hotel, highly overrated in our opinion and not guest focused.

Fantastic location. Clean, Old historical building

We stayed for one night as we were going to the theatre in the evening and my daughter had an early train the next day so the location was brilliant. The welcome from Wayne at the front door was excellent, Melitsa in housekeeping was very responsive to our requests and Woolann in the spa gave me one of the nicest massage experiences I've ever had! In fact, all the staff were friendly and professional, the beds were very comfortable and the room was spotlessly clean. Late night cocktails in the bar were a real treat and the choices for breakfast were excellent....and all of it delicious! All in all, a truly memorable stay and I wish it could have been for longer!! I would highly reccomend the Grand if you're staying in York.

Had a fantastic meal with superb service

I can’t praise this hotel or their staff enough! From the moment we arrived Ian, Darren, Freddie were all super helpful and nice. Checkin was easy and we were taken to a sit down area for the checkin process. Our room was in the old section meaning all suites are in the main building and the Classic rooms are in the new wing. The building was built in 1906 for the North Eastern Railway Company and in 2010 was converted to a hotel. The hotel is so quiet you don’t hear anything from the outside. The hallways are wide open, grand staircases, and individual areas to sit in, enjoy a drink or have a meal at The Rise. Even though it is an architecturally older building it has all the modern amenities of amazing AC, elevator, etc. we did not miss a single comfort throughout our stay. Our room was large, phenomenal vaulted ceilings, refrigerator with several non alcoholic beverages and bottled water. The coffee/tea bar had great options and amazing shortbread. Everything in metro York is within walking distance so we definitely made use of our options and could enjoy The Wall, York Minster, the National Railway museum, The Shambles, and amazing pubs and eateries all within 20 minutes of walking. The self park option is quick and easy and barely a 3 minute walk to the hotel entrance.

Had a fantastic stay perfect location, only thing was the bar snacks the chips were disappointing. Breakfast was very good

Our experience at The Grand York was truly a pleasure from start to finish. The booking process was seamless, and the information we received via email in the days leading up to our arrival was exceptional. Upon our arrival, the hotel door staff guided us through the check-in process, took care of our luggage, and even parked our car for us. The receptionist was incredibly informative about the hotel and its services, and our luggage was promptly taken to our suite. We were delighted to find a card and chocolates in our room, wishing us a happy anniversary – a thoughtful and personal touch. We enjoyed a drink at the bar, where the service was impeccable. The breakfast was delicious, and one evening we dined at The Rise restaurant, where the attentive staff took great care of us and the food was outstanding. The check-out process was smooth, and our car was waiting for us at the hotel door. The hardworking hotel team made every effort to ensure that our stay was special and memorable. Staying at The Grand Hotel York was truly a wonderful experience.

Stayed here Sunday to Tuesday over bank holiday weekend. We had booked the Heritage suite however we upgraded as we were disappointed with the room. We paid an extra 180. We had to pay £30 for a cot for our daughter which wad a very poor travel cot that I had to pad out with blankets and sheets as it was like a rock, also had to take the sheet they put on it off and thankfully had my own as the one provided was dangerous and not following safe sleep guidelines. We also had breakfast one morning bringing our total stay to around £840. I'm not sure I'd say it is worth that much money. We did have a situation where we returned to our room to find someone had left a glass on the table at the sofa/tv. We did raise this with reception to be investigated but never heard anything back before we left. The location is amazing only a 2 minute walk from the centre of York and 2 minutes from the train station.The breakfast is lovely but again not worth £50 in my opinion. Overall a lovely hotel but I probably would go somewhere else if we ever return to York.

We did not stay on this occasion, but dined in The Rise restaurant. The service was amazing, great advice was given on the dishes , attention to detail on the allergies and dietary requirements. The food was beautiful, all round a successful evening meal.

Nice but expensive. Had to ring down twice to get our luggage delivered. Nice breakfast if a bit disorganised. Good large and quiet room.

Absolutely gorgeous hotel, with amazing facilities and even better staff! Who were more than helpful, going above and beyond to make the stay special and unforgettable. Easily the best hotel stay I've ever had. Restaurant was spacious and the food was flawless. Very close to the city centre (only a walk away) on site parking for a price but cheaper parking is available only a walk away. If you get the chance to stay here i highly recommend, you wont regret it.

I have stayed here twice now and had a lovely experience both visits. The hotel itself and the rooms are stunning, will definitely be staying again.

Absolutely stunning building. Came here for a wedding as a supplier, staff were all very helpful and friendly, the venue is beautiful. Parking outside was easily accessed.

The friendliest staff you'll find anywhere.

Afternoon tea in the Grand worth the price. All expectations are met! We’ve had obscene large selection of unlimited hot drinks. Desserts are fabulous and in this case very good that they are limited. Good view, warm and kind greetings. It was so kind from Galyna to make a photo shoot for us.

Stunning place. Very friendly and efficient staff from the start to finish of our stay. Food very good.

My only issue is the beds are rock hard. Otherwise, an excellent hotel.

This hotel is absolutely gorgeous, staff are excellent. Highly recommended

Gym / pool only open from 8am. Totally useless if you are business traveller who needs to check out fairly promptly.

Weirdly lacks furniture. My executive room has two beds and one comfy chair. It we want to have a coffee in the room someone needs to sit on a bed like a youth hostel. I requested a second chair for the giant empty space where a chair obviously belongs and was rebuffed. At over 400 per night this is not acceptable.

We booked for one night on a special occasion and the staff ensured we had a personalised and special stay. The hotel was very clean and imposing, with a deep history in York. The room was deceptively more modern than expected! We had a corner room with plenty of light from floor to ceiling windows on two sides of the room. Included were some complimentary accoutrements - Yorkshire Tea, Nespresso pods, some brownies and a couple of Harrogate Spa water. All very welcome in the morning! The bathroom had both a bath and a rainfall shower, with a heated floor! Wayne was especially a really attentive concierge and valet, who made our stay seem special. Highly recommend the stay and look forward to staying again in the future!

Beautiful building with a significant historical aspect behind. Concierge, service, food and cleanliness at the highest level.

Well located, close to both the railway station and the town centre. Perfect for a city break

Wonderfully traditional hotel, exquisite rooms & service

Great service and helpful staff, we had a delicious Beef Wellington.

Had a wonderful stay in this beautiful hotel. the staff were very friendly and accommodating. Our room was a suite (upgrade) which was amazing and huge! Jordie was very helpful and full of local knowledge we ate in The Rise and the food was some of the best we had had. The duck dish was to die for and the breakfasts excellent and Lola the waitress we had both mornings was lovely. We were within close walking distance of all the shops etc so were able to enjoy all the sights over the period of our stay. Would definitely go again.

From the minute we stepped through the wonderful imposing entrance to this hotel we ere treated like Royalty. Nothing was too much trouble. The bedrooms were beautiful with more than a touch of luxury. The beds were large and so comfy. The fridge was a godsend. We were celebrating our sister's birthday and the management left a lovely card and chocolates. Plus she got a free cocktail. The bathroom was a nice size and the underfloor heating was really appreciated. The spa was a calm oasis. The pool and jacuzzi were both wonderful. The whole hotel was absolutely spotless. All the staff, especially the concierge went above and beyond to ensure our stay was perfect. The only downside was the breakfast. At £25 per head we would have expected full table service. However apart from a few special items, it was self service, including the toast. Unfortunately the food was only lukewarm, which was a pity. The continental selection had a plentiful selection though. Thank you so much for making our stay wonderful. We did feel like Royalty.

Excellent place, clean and tidy, Excellent service, and excellent location, thanks

Excellent all round facilities very good customer services, would recommend

Fantastic staff,amenities and food. Breakfast is excellent. Highly recommended.

This beautiful amazing hotel and the staff are amazing too But when we went in to the restaurant with no prices on the menu so when we got a bill for 113 pounds that was lot of money for cottage pie and. Blow of chips and pudding we did get a discount so it came to 88 pounds and the manager did give me 11 pounds back as well I think they should be a menu for people with low budget it is the first time ever I have been to the grand as was my husband 50th brithday but we come at some point But big thank you to every one who was really good to me my husband

It's the 5th time I have stayed there,the room prices are very fair,the staff are so polite and helpful,the restaurant is first rate excellent value for money.

Wow! What a wonderful hotel. The staff, rooms and location are all fantastic. We loved the little touches like the York shortbread in the room each night, the doormen, and the personalised screens on the TV. Spacious, premium feel rooms with lovely, comfy beds. We can't wait to return.

The tasting menu was delicious. Staff and the entire experience are highly recommended.

Everything was good - but value for money wasn’t. 1 hour a day in the spa and you have to pre book. Doesn’t feel like a relaxed luxury if you have to plan your whole day around using it. Breakfast is £25 and excellent but I asked if I could instead just have some of my partners coffee as I wasn’t eating. With a smile they brought me a new pot and charged me handsomely for it. Just feels like there’s no room for value as they squeeze every margin they can.

We stayed at this hotel sometime ago but didn't finish the review of this restaurant. The hotel is very good and this particular restaurant is fine for breakfast. We mostly ate in the other one as well as in the Rose room.

Had a lovely meal in beautiful surroundings We had a very nice Steak each which was cooked to perfection. Desert was also delicious

Very limited evening menu. Dover sole arrived under cooked. Tart Tatin tasteless with undercooked apple. Very disappointing.

The di k salad was excellent and could have been a meal. The hake and potatoes were very no e. The dessert also.

Fuimos a la fiesta del té de los sombrereros enojados. Un montón de sándwiches, tartas y chocolate. Un muchacho vestido como el sombrerero loco, pero muy decepcionado de que el resto del personal no estuviera vestido. Música muy pobre y sin actuación de nadie. Muy caro, creo. Oh bien. Los restaurantes del hotel estaban llenos por todos lados. Pero fue el día de las madres.

HQ se encuentra dentro del Grand Hotel pero también está abierto para no residentes. Es un restaurante muy elegante y sería genial para una celebración o una comida especial. el menú no es muy extenso pero lo que hacen, lo hacen extremadamente bien, a menudo productos de origen local. Todo de alta calidad. Bien presentado en el plato. Servicio cortés y eficiente.

Mientras almorzaba en el hotel almorzaba con colegas de negocios, solo para que me dijeran que cada uno de nosotros tenía que pagar el almuerzo por separado y no podía agregarlo a la factura de nuestro hotel, relaciones públicas desastrosas, el gerente lo despejó pero aún así dejó un mal sabor en la boca por el resto de la estancia y tomó el brillo de la calidad de la comida.

Great food, great wine , great staff , what more can I say except we will be back .perfect for a special occasion

From a greeting from the concierge staff at the entrance and great service from the I house staff made our stay memorable.

Had dinner with the family and a friend. Very pleasant staff and despite the fact the menu is not extensive it is very well chosen. The food presentation and taste were very nice.

Es un hotel de estilo antiguo a la par con el Balmoral en Edimburgo y, desde el momento que entras por la puerta se puede ver la calidad. Tuvimos una cena de celebración de cumpleaños para el cumpleaños de mi esposa después de un día en las carreras de York y fue la 'guinda del pastel'. La comida era fantástica y la camarera que nos servía la comida era tan erudito en donde todos los ingredientes eran de origen local. Por la calidad de la comida, el vino y el servicio no mencionar el hermoso entorno de este lugar era una fantástica relación calidad-precio.

El hotel detuvo esto hace un tiempo, lo cual fue una lástima, pero en nuestra visita esta vez estaba de vuelta en el menú, el costo es de 65 y 35 para acompañar el vino, fue excelente, poca confusión al principio sobre las acusaciones, pero después de eso era solo prefecto, cada curso fue explicado y cada vino complementó el curso y una vez más se explicó por qué fue elegido.

A truly memorable meal. Truly innovative cooking using local ingredients but such flavours. Difficult to choose from such an interesting menu. The staff were amazing without exception and it was a truly welcoming friendly atmosphere nit usually found in such a high end restaurant

"Outstanding ingredients allowed to speak for themselves. Charming service and location. February lunch deal make the prices less nose-bleed territory."

Tomamos unas copas con los amigos en el bar del hotel, que es un excelente entorno.

Entorno muy agradable. Té de la tarde que consta de una gran variedad de sándwiches de dedo, cálidos bollos con mermelada y nata y una selección de pasteles. Si usted tiene un diente dulce se encontrará en su elemento. Yo personalmente tiene un diente sabrosa y podría haber hecho con más sandwiches. Pero no descartaría ir allí de nuevo. Una tarde muy agradable.

Breakfast. Superb. Attentive staff, great food. Varied menus. Hot breakfast served timely and hot. Good selection of cold buffet too.

Afternoon tea was just great, staff were very attentive and polite. Service was top-notch and very friendly. This visit was for my Birthday and we brought our Son who is almost 1 year old. High chair was waiting at the table and the staff were lovely towards him and made sure we had what we needed. This was a great experience for us. Atmosphere was relaxed and professional. We have stayed at this hotel a small number of times and each time it has been flawless. Food was wonderful, great choice of beverages - coffee was excellent. We had a great time!

Excellent meal. The approach (3 or 5 course, no choices within courses) may not be for everyone, but we had an excellent meal, local/seasonal/creative, beautifully presented, textures and tastes were great. We weren't sure about the paired wine menu as wines to drink, but with the food they were excellent. Fabulous birthday meal; exceeded our expectations.

We ate here at one of their special dinner events, they had had plenty of time to plan to get this right, unfortunately it just did not hit the mark for us. It was supposed to start with drinks & canopies, we had canopies, very randomly served, sadly no drinks to accompany them. A new chef had just been appointed & we hope he can only improve, portion size was small, plenty of wine & good company but food failed to wow.

This was food as an experience - very much high end stuff - presented as art really. We had booked this as a special occasion - enjoyed having the wine pairings with the different courses. The waiters really knew about the food and wines and we could see the chef at the doorway checking on the progress of the courses. The restaurant was quiet - it is not a big place and not all covers were in use. Two people were dining alone - critics?I have seen some poor reviews of this place and don't agree -I would be very happy to eat here again but I can see that it wouldn't be to all tastes. The portions are small, the flavours unusual in some cases and if you like your food served fairly plain this will really NOT suit you.My only criticisms - courses sometimes came too quickly one after the other especially as we wanted to enjoy the different wine and the atmosphere was a bit hushed and reverent.

Wine per glass was pricey £10-20 for 175/mls I think. Staff attentive and knew the menu well, certainly fine dining , would have been nice to have chocolate with coffees.

We were invited to join a relative for afternoon tea recently. Firstly we found that there was no parking available at the hotel. We were disappointed to find that one of our party had not been catered for (coeliac) despite the fact that they had been warned beforehand. He was given some cakes but no sandwiches and was given them to take home afterwards. Not the same thing at all. The ladies' washroom had run out of hand towels and I drew this to the attention of a member of staff. About 15 minutes later another of our party came back from the washroom and complained that there were still no towels. Altogether a disappointing experience and this would not persuade me to stay at this hotel. The service at table was friendly enough but at no time were we offered any more tea. Maybe communications need to be improved here.

Dinnerat for four at The Grill in August 2011 was very good if a little expensive for what it was however.On the basis of this experience we booked dinner for three at 7pm on Christmas Day and were sent a sample standard Grill menu but were assured that the Christmas Day menu would contain additional festive choice. To double check I personally visited The Grill the evening of December 10th and the suited gentleman claiming to be the restaurant manager assured me that indeed there would be turkey...