Hotspot Pizza in Huntingdonshire

Ordered from here like two hours ago and can’t even get through to ring them cause it says their number dosen’t exist.

I would NOT recommend this to anyone, I’ve done a review before but had to do another as I have waited two hours for my food and no sign of it arriving anytime soon, we were estimated for it to arrive at 7:40 which already was an hour from ordering time and it is now 9 , I tried calling them yet it said the number does not exist I would like my money back and looks like I’m going to bed hungry! 0 stars if I could.

booked delivery for 18:25 then at 19:00 after had been marked as delivered, I went to the store as the phone number wasn't working, I was given my food but it was all luke warm at best

Food was hot despite the driver being stuck in traffic. Thank you!

Banging scran , chips could do with some work

2 hours for delivery, food okay at best

Nearly 2 hours for delivery of mediocre food at best. At least the bottle of coke was cold and the driver was polite and friendly. Not his fault to fair. Unfortunately will not be ordering from here again though.

pizza came different than i ordered. i order deep pan and came thin

Never received my order. Terrible service

An hour late and still not here!!!

I never leave reviews but after seeing all the negative ones I thought I had to. Hotspot is amazing value for money, the food is always great, warm, delivered on time and I’ve never had any missing items. I order from here every Friday and I will continue to do so!

order didn't even turn up yet taken my money ..Not happy at all please refund me thank you

Won’t be ordering here again, Ordered before 7:10pm and we are still waiting for our food at 21:40pm Honestly no excuse and has ruined a nice treat we do. They don’t answer the phone also.

Still waiting for food. Can't get in contact with the place to cancel order after 2 hours of waiting (tried calling 5 times). Ordered from somewhere else because I'm fed up. I will be asking for a refund

Still not received order been over 2 hours

missing food and missing items the food was not very nice at all

Called when 25mins over end of est delivery slot and told order was still at restaurant. Waiting for driver due to traffic problems but no indication of how long the wait would be. Food eventually arrived 1hr late (2hrs after ordering) and luke warm

This order was delivered succesfully but the order i placed with them today was cancelled by the restaurant nearly 90 after the order was placed with no reason or apology whatsoever. This is not the first time i have had an order cancelled by these guys! Absolutely shocking treatment! Will not be using these again, really dissapointing!

Past few times me and my partner have ordered there has been at least one item of our order missing. They used to be good but has put us off ordering anymore.

Absolutely appalling service; food ordered at 7:19pm but not delivered until 9:30pm. Called the restaurant and the employee spoken to was so rude “just cancel it if you’re not happy” - not quite the point!

I usually have a good experience with hotspot but for some reason today it was unacceptable. First we ordered and they took a lot longer than they said on the phone, it took over an hour and we live 5 minutes from them, it is also 1:30 am they cannot have a ton of orders at this time for it to take that long. Once we received our order the quantity of chicken was incorrect and also not what we ordered, the chicken had a raw texture to it and made us feel rather sick, the chips were also not good quality. The only good thing about the order was the canned Fanta.

Delivery is always so bad, never arrives when they say, never have drivers and never apologise for delays on deliveries.

Delivery was faster than advertised and food was piping hot.

After 5 long months i decided to give hotspot a second chance - terrible decision. They cancelled the order after 20 minutes and I have starved to death - garbage

Fantastic delivery driver, very friendly

Ordered chilli cheese bites with my wrap and they had no filling inside, and were covered in oil. Disappointed

A rather sad half burnt garlic bread. Fire burger was very very firey fyi

Lovely I had pineapple salad and pri pri ribs Delicious 😋

lovely delivery driver, very friendly and polite. thank you

In no way is it a negative that the delivery was early. That was perfect with us. Piping hot. Freshly baked pizza, who can argue with that!

Delivery driver very polite and helpful. Food came too early. I had only just got in from my shift.

Our new favourite go to for burger and chips! Food was lovely and the delivery driver was quick, funny and talkative - you hardly ever get that these days! Thank you for making life easier for us the last two nights whilst moving house by providing good quality food!

Great pizza and friendly driver

I’ve used this place for some years. But today was exceptionally bad. An order that they said would be 45 minutes was over an hour and 45 mins. I was ringing for over 45 minutes to find out what had happened and the phone was off the hook. When I finally got through the person on the phone was rude and said the order hadn’t even been sent out yet. Clearly they were taking too many orders and couldn’t deliver the food. There was no apology and said they didn’t have a driver and it was raining ! He basically said “ do you want the delivery or not “ wrong attitude to a customer. After many years of using this take away I will not be using again or recommending as this not a way to treat customers and as it was 9pm the hunger was gone for what is only a mediocre take away. There are better pizzas 🍕 out there 😡

My food has not been delivered! The app says it’s been delivered but it’s not arrived!

Food tasted very tasty. Chicken was very crispy. Everything went very quickly. Thank you

Was out on an absolute binder with my mates and a little bit of munch was all I needed and their garlic bread pizza absolutely hit the spot was cooked to perfection and the staff was super friendly Donnie's, deffo going there again if feeling peckish

Not special really the chicken wrap was ok,chips needed seasoning and the onion rings wasn’t that really good but you do get decent portions..

ordered food and they cancelled it and did not tell us, awful customer service

Tried to place and order through the st neots app - they cancelled the order without notification - when i rang up to ask if it had been cancelled and to find out why they just said "yes cancelled" and hung up.

Chicken cooked to perfection ❤️ Clean and freshly cook chips Wings mmmmmm beats other chicken takeaway❤️

If I could give a -1 I would! Hour and a half wait for cold food, missing food and no drink! Tried calling but phone line was continuously busy... think they disconnected it so they didn't have to hear me complain! Avoid at all costs

Poor website Don't order Terrible Food is shocking

Terrible accept offer and no show even though there open on website

Apparently, they're unable to deliver when a road is closed... too much of am obstacle for them lol

When I was living in the area, my carers ordered from here and everytime they ask for thin crust, they get given deep pan (thick crust).

We ordered online and paid by card. was immediately called back to advise an item wasn’t available, manager told us to reorder minus that item and they’d refund the original payment. We did, food was delicious, no problem however two weeks had passed and still the original amount had not been refunded so we called Perizone, spoke to the Manager whom I can only describe as rude, offensive and very patronising, told us “sweetheart I can’t refund unless we see the card despite you claiming you have the receipt, don’t be a bloody nuisance just come down to the shop, it’s not far to come, you live 2 mins away, bring your card with you along with proof of receipt and I’ll refund it” with that he promptly put the phone down. Now I’m a reasonable person despite being very busy with my job as a Nurse a few days later having finished my shift I thought I’d call and check they were open, big mistake! When I explained why I was coming down and wanted to check it was ok as I understand they can be quite busy as the manager pointed out in our last interaction, the “manager” (who I hasten to add was the same person I spoke to last time; you never forget a voice that talks to you like you are stupid) proceeded to say they can’t do a refund, he denied telling me to come down then changed his story and said he was a new owner who had taken over the business a week ago, now I know this to be untrue given that as he pointed out I live two mins away, I think I’d notice if they were or had a change of ownership! When I pointed that politely out he proceeded to call me a f’ bitch and that I should f’off and die and proceeded to put the phone down! So avoid at all costs, we are in the process of dealing with the payment provider he uses in order to attempt to get a refund but we just wanted to voice our disappointment in their customer service, sadly despite the food being delicious we and everyone we know will be told of our experience and advised to look elsewhere to enjoy a takeaway!

Really love the food, the delivery time is spot on too

Every order I have placed with Hotspot has arrived wrong, either with items missing, or items added that I have specifically requested NOT to be on my food.. If I order a burger meal with no cheese no sauce no salad that's what I expect! Tonight I called hotspot because my order was wrong, salad and mayo added to burger my drinks from the meal deals were missing, the person answering the phone didn't even apologise for the mess up, I would say it was a mistake but every order messed up can't be a mistake. When I mentioned to the person on the phone, " are you not going to apologise for your mess up," the person didn't even acknowledge that that saying sorry is common courtesy

Worst delivery service ever. Not order again. Food late all the time!!!

Waited 2.5hrs for my food, in the end I went to the shop they had 5 people all panicking around the food poorly organised phone wasn't manned. I tried to ring with no answer. Customer service was non-existent I didn't even get an apology, just blamed the football.? When I got there the food had just turned up at my house. Wich by this time it was so late I couldn't eat it and went to bed angry and annoyed. Only upside was that we got refunded most of the money I paid for it.

Always good, hot, filling food with friendly service. I highly recommend. Its great fried chicken, even when sober!

We have waited 3h for food they turned there phone lines off so they could not take calls had to drive there to ask no appology never use them

I'ts been couple times we waiting for delivery so long . Food was cold , no taste, chicken very dry. We try to call , but line was busy all the time. Very disappointed.

Thought we would have a Friday night treat. Ordered at half 7 via just eat got told would be delivered between 8.05 and 8.25. I get a text at 8.23 saying it’s on the way. We live 10 minute walk so 2 minute drive for them..... 9 o clock still not here so I get the kids something from the shop! Walk down to the takeaway to see someone else in there for the same reason as me. Only explanation was they got overwhelmed so closed the phone lines down (will explain why I called 63 times and was engaged!) Despite the txt saying it was on the way they cooked it whilst we was in there waiting. No apology no incentive to go back nothing! Really disappointed in the lack of customer service. This was the first and last time I will be eating from there. Shame because the food was quite nice.

We ordered a takeaway. Just eat notified it was on way just within the predicted delivery time. Nothing came. Rang, was told that was a mistake they were just packing it. Another half hour later - two hours from original order time - rang again and they said it wasn't on way they were very busy. And no idea when it would be ready. I appreciate it gets busy bank holiday but don't lie about when it's coming. And clearly not bothered. We won't use again and had been regular customers.

love this place great food do everything you could possibly want great prices and very nice people

Ordered at half past 5 and said they would be delivered at 620 phoned restaurant several times no answer was getting ready to go down there and turned up at 7, was surprised the food was hot and was very nice, no social distance and no mask when delivering

Ordered food at 17:35. Food arrived at 19:57. We actually like the food but the wait isn't good enough.

Best chicken burgers around. All their fried chicken is delicious, fresh, succulent and the seasoning is spot on. Customer service is ok. not bad but not great either.

Have ordered from hot spot manys a time with no complaint. Ordered my usual jacket potato today and what i received can only be described as a potato war zone. Called hot spot to lwt them know what was delivered and was not given good customer service. Was told other jackets that had gone out had no complaints today etc. Very let down, dont appreciate being patronised and advised will not retutn again

Taste food, just had pizzas 🍕, and it was so grease, soaked.

Just had a takeaway and it was amazing 10/10, will definitely be ordering again, we had a pizza, chicken burger and a beef burger and they were delicious

We ordered an hour ago and my sister had 5 minutes to eat

Overpriced bland slow delivery sometimes doesn't even turn up!!!

Okay quality politeness on the go

Always go here for excellent cheesy chips and chicken only takes cash

Best chicken that can be delivered in St Neots

Fantastic chicken burgers, to die for

Food fair, delivery driver phoned from our car park and my 70 year old wife had to go to him to get food,and all he said was very busy, poor service, won't use themagain

I wasnt expecting much but was very impressed very hot food very tasty and the only place in st.neots that sells spicy potatoes I will be ordering again.

Great place, staff are great and now we get our chicken and chips here every week. 👍🏻

Lovely friendly staff in HotSpot. I very rarely go in there, but they remember me. Customer service is spot on. Food is also very good.

I went I because I fancied a chicken burger but saw the prices. Over £7 is too much for chicken burger and chips. So I went next door to Istanbul and ordered it there. Surprise surprise they went to hotspot to get my food....

Love it baked potatoes and cheese and beans at 2am awesome

Wide range of food, pizzas and currys are good, not so keen on the kebabs. Great prices

Had to wait just under 2 hours for home delivery. Despite calling at the 1 hour mark and being told it was 10 mins away. Didn't taste that great in the end either.

Great place to sit and eat after a night out. Or just gets take away. Good and clean. 😁

Ordered an extra item which came in the delivery and card machine wasn’t working so they took the item back even after we were offering to pay by card over the phone just rude service for one extra item when we weren’t offered any other possible payment will not be going here again and would not recommend

Good food for takeaway standard. Ordering Online from their website and app was also simple to use.

Ordered food, was an hour late, shame as the food is good.

Good food, but suggest you use it as takeaway

Over priced food from a very dirty food establishment. Standards have slipped and seem to stay low. In need of a refurb and z good clean

These guys smash it with their chicken and pizza every time absolutely banging each time cannot ever fault, mozzella dippers are the best too! Defo best in the town for what your looking for

Nice chicken. Tender. Recently changed the batter though

PLEASE AVOID Had A Takeaway From Here Last Night - The Guy On The Phone Was Rude And Rushing Us Off The Phone. When Our Food Arrived It Was The Wrong Pizza - The Chicken Wings Were Covered In Soggy Breadcrumbs And The Chicken Was Pink And Me And My Friend Have Been Very Poorly Since. Only Reason Why I Ordered From Here Is Because Dolminos Pizza Had A Long Wait.

It continues to get worse. So bad they have removed their lack of hygiene marker due to being dropped again. If it wasn’t for drunk people and just eat I believe they would have gone out of business months ago

hot spot stack burger is spot on!

I lust for this chicken. It is top notch food at a good price

Always tasty, always delivered in good time and the drivers are polite and friendly. The jacket potatoes and milkshakes are awesome.

Unprofessional service, staff kind of rude. Chicken was good though, potatoes average.

Far too expensive for average quality food. Was over charged. And given a receipt with only the final price. And no VAT number. Won’t be going back

This place is great if your passing and want a quick bite to eat. Pizzas are good but the chicken is awesome. Serve beer and there's seating.

Ordered when it opened, waited an hour before being told they were super busy (on a Tuesday??) and I'd have to wait another flipping hour. Not happy. Sounds lazy to me. Food is great but service is important. Never again and I've been going there regularly since it opened 😐😐

I just been to this restaurant today to eat in order combo meal and onee of the guys took my order and waited patiently for 15mins which is ok i can still wait but no one inform if they are preparing my food or not.I decided to ask for a refund and cancel my order but the Owner in the till.(hairy arms and chest with greyish hair).He was so rude that he didnt even bother to apologize i even called him BOSS. I will never visit this restaurant again..

Actually iam not pizza fan. But I ordered as takeaway because of my friend's suggestion. The chicken was great, I thing this is one of best takeaway chicken in St neots. I enjoyed, it was nice pizza

Absolutely disgusting food and when contacting them to complain the guy on the phone was very rude and unprofessional won't be using again.

Ordered a takeaway for a treat for my daughter's birthday(her choice).... very quick delivery, food perfectly cooked, best chicken we've had for ages....

After an evening of refinement and a wavy experience in the nearby spoons establishment I found myself sat on thin wooden seats in hotspot. Expecting little of the food I ordered, a fillet burger with fries and water. Only to find a succulent burger filled to the brim with delicious chicken and fresh salad in a textured bun. The best fast food establishment in the historic town of St.Neots for individuals looking for a post Carlsburg feast. 9.5/10 - decor could be improved..

Pricey uninspiring tastless food. Staff not prepared to adjust food to accomodate customers needs. I used to visit quite often. Wont use again