Hotel Penwig in Ceredigion

Very friendly and accommodating staff

Very busy - no problem, sign said 30 minute wait for food. Ordered drinks for the 6 of us, which sat on the bar for a good while before being brought to us. After we ordered food, the sign on the bar changed to 45 minute wait for food - this should have been communicated with diners who had ordered. Just over an hour after ordering food, 2 meals were served - to the wrong table. There they sat for 5 minutes whilst the staff member went to find out where they should have gone. They then brought them straight from the other table to us, along with the other meals. The chips were cold - was told they would bring more out to us. My rice for the meat chilli was cold. When I said this, was told they didn’t know it was cold because they’re not allowed to touch the food without their fingers to feel it. What? Surely you should give customers hot food without the need to put hands all over it! My chilli was taken and brought back, having just microwaved the whole thing - including the sour cream and guacamole! All being hungry and wanted the experience not to ruin our evening, we ate what we could. Shocking experience, shocking customer service, not impressed at all!

Watched the dolphins in the bay and had a great drink. Lovely place which is calm and relaxing. Great staff who are friendly. Thanks to all the team.

Had a lovely meal here garlic mushrooms and lasagne very tasty. A lovely place to eat. Well done to the lady on her own behind the bar handling people professionally too. Definitely recommend 👌

A wonderful pub for a pint and food looking over the sea. The staff are always friendly and polite. I've had the battered fish and steak pies on more than one occasion and they are always top class. I know they have recently started doing Sunday roasts as well so I'll be sure to check those out. If the weather is good you can enjoy your meal overlooking the harbour - one of the best pub views on the west coast.

Situated directly on the seafront, Hotel Penwig boasts panoramic views of Cardigan Bay. Often an opportunity to spot dolphins from their rooms or the outdoor patio. The hotel’s central location provides easy access to the beach, harbour, and local shops, making it an ideal base for exploring New Quay

A lovely pub, good offers and lovely food

Excellent service from Colin and staff. Fantastic

Lovely overnight stay in the family room. Very clean and the beds and pillows were comfiest ever had! We ate evening meal and breakfast too. Could see the dolphins in the harbour while eating our breakfast outside in the morning.

If I could of given it a 0 rating on food I would I had the cowboy burger Dident even get to eat in it the bun came out hard everything was dry and bland think you need new chefs being a chef myself think your chefs need to go back to collage my mother had to e scampi and was like it was cooked a week prior would not recommend to my dog

The penwig is amazing. We love staying here with our dog. Great views, lovely comfortable rooms. Very clean. Food is delicious. Always our favourite place to stay in New Quay.

Turned up there on a Saturday night in May, it was very busy, ordered food, it said on the bar that there was a 30 minute wait for food but in all fairness it came in about 20 minutes & it was lovely. The staff obviously work very hard.

Awful food! Presentation terrible & tasted worse. Steak and ale pie would have smashed a window and the tikka masala must have exploded in the microwave when cooking so they put a bowl on it. Yuck! Lovely spot for a rest and a drink though 😇

A lovely, friendly pub in a fantastic location. The food is always tasty, well presented and won't break the bank. There is a good variety of soft and alcoholic drinks on offer. The Penwig is extremely dog friendly.

Great service, great atmosphere. Staff are very welcoming and knowledgeable. Went in for tea and a cake. Lovely place to stop.

A friendly welcome from Lee and a quick check-in with everything I needed to know for my stay. All the staff were very friendly, but a special mention for Lee who remembered and used my name whenever I popped into the bar for a drink or a meal. I was very impressed with my room (No. 6)...a good size, comfy bed, very clean, equipped with everything for a comfortable stay and having free WiFi was brilliant. While many hotel rooms offer all of the aforementioned, what they don't offer are the spectacular views I had of New Quay harbour and the bay. All of this fully warranted the price I paid, as did the extra I paid for breakfast. I thoroughly enjoyed a classic breakfast each morning. I had a couple of evening meals which I enjoyed and the menu as a whole was very reasonably priced, as we're the bar prices. All in all, I'm a very satisfied customer, so thank you to all involved in making my stay so pleasant....bar staff, kitchen staff, housekeeping, management and anyone else I've inadvertently missed.

Good quality food at good value, friendly and efficient staff, will definitely return, many thanks

Great food and drinks. Good steak deals

Very nice place, welcoming staff, beautiful location in this pretty little town. Beautiful room We will come back

Poor food. Dry and yellowed chicken.

We stayed at the Penwig overnight and thoroughly enjoyed! We received a warm welcome when checking in, all important information regarding our room, breakfast etc was given, and our online booking for dinner was confirmed. Our room was clean and comfortable, with everything we needed, and a stunning view! Our food was enjoyable, and check backs to ensure we were happy were made. Service was prompt and friendly. Shortly after returning to our room after dinner, Colin the team leader knocked on our door and enquired if we had forgotten anything, at this point we were unaware that I had left my phone on the table in the restaurant. We were very grateful to Colin for picking it up and realising we were stsying promptly bringing it to our room. Thank you so much! We slept well and enjoyed a lovely breakfast in the sunshine the next morning, again greeted by very friendly, happy staff members. All in all a lovely stay, would highly recommend and would certainly return!

Thank you for such a wonderful short break. It was so nice to have such friendly staff and people who cared about your holiday on hand to help and give advice on what to do and where to go. The room was awesome! 4 huge windows overlooking the harbour and sun from early morning till early evening. Best of all, we were able to see dolphins and porpoises from the comfy bed! Big thank you to all the staff at the Penwig... Of course, there was one other person who has to get a 5 star rating also. Charlie! Who made us coffee at silly o'clock in the morning, and guided us to be best places and told the local delivery guys to keep the noise down and not wake the guests :-) Food, which was plentiful and competitively priced was delivered quickly and very filling. 110% a wonderful and enjoyable trip, can't wait to go again.

Music is nice and relaxing .Food was far from nice , bar staff didn’t seem to know how to handle a complaint. I had to explain the problem when you could see what the problem was . You should not have to be spoken to like that

We had another lovely stay with Hotel Penwig. The staff remembered us and were really lovely. We got the room we requested which was lovely and clean. The bed linen is lovely and fresh and the towels are sparkly white and fluffy. Great location too.

Lovely location . Nice staff .Food good .Always quick service even at busy times .

Friendly staff, one meal forgotten but were very apologetic. A lots of unhealthy stuff on menu, could do with a few other options. Stayed in a family room perfectly adequate for few nights, could do with a lick of paint and bathroom being updated. Good for money though.

Popped in with friends for dinner, Amazing atmosphere. Great food Friendly staff. Can not fault the place.

I recently dined in the restaurant and was disappointed with my meal. Not judging an establishment by one visit (staffing issues etc. may have had an impact) I visited the hotel for another meal with one of my friends. We both found the food to be very good, my neighbour was overwhelmed by the size of her Steak & Ale Pie and my Ultimate Veggie Burger was so well-filled that it was impossible to pick it up. Everything was hot and well-prepared and the food arrived very quickly. All told a delightful afternoons dining (next time I shall try the Vegetable Chilli).

The new manager has transformed the place. Clean efficient, good food and BT sport. Welcome back Penwig.

Nice meal at a good price especially the daily deals Monday to Thursday.

Staff under pressure ,lots of customers

Me and my partner will definitely be coming back,the hotel was spotless warm and the bed was the most comfortable bed I've slept in the food was great staff was friendly and always there to help

No Sunday lunch left so most of us ended up with burgers.

Moved to the area 3 months ago and have enjoyed several cups of coffee and chocolate sitting on the front patio watching the waves lapping up to the beach. Staff have always been friendly and attentive, the cost of the drinks is very reasonable.

Stayed at the Penwig Hotel over the weekend and we had an amazing time. View from our room was amazing. Evening meal was delicious and the service was exceptional. Definitely worth a visit for a relaxing weekend as this hotel is a hidden gem of new quay!!

Cannot fault the place, from the second we walked in to paying our bill and leaving everything was spot on (I usually find fault with something). Very warm welcome from Colin when we walked in, he took time to describe the different ales and rose' wine in detail for us. Ordering was easy, once we had decided what to eat from the menu (there is also a separate gluten free menu). Starters and mains were all cooked to perfection. Service was also good from the young lad waiting on tables. Cannot praise the staff enough. It's also dog friendly (we didn't have one with us but a few were inside). Will definitely visit again.

My recent visit to the Penwig Hotel Restaurant was nothing short of exceptional! The food was absolutely amazing—fresh, delicious, and beautifully presented. The menu had a great selection, and every dish we tried was fantastic. What really stood out was the service. The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. They went above and beyond to ensure we had a great experience, which added a personal touch to our evening. If you're looking for a place with superb food, great service, and a warm, friendly atmosphere, the Penwig Hotel Restaurant is a must-visit. Highly recommended!

Great nibbles and coffee. Love it in the summer.

Absolutely amazing staff, went above and beyond to accommodate us. Very friendly and nothing was to much trouble for them. Food was good and very reasonabley priced.

Nice pub on overlooking new Quay harbour Deserves praise as only pub that’s open all day and serves food from 9 till late Normal marstons menu with some special offers midweek If dining probaly best to reserve a table as they don’t favour walk ins Also dog friendly

Had a very enjoyable stay, the staff are all very friendly and helpful. Enjoyed a delicious meal and pudding. Our room was lovely with a view of the harbour, sea and beach. We will definitely be back

Used to be a chef here 6 years ago. Came in to have food, it was completely inedible. As if the kitchen staff can't cook. A cracking shame tbh, and absolute disgrace.

Lovely pub overlooking the sea.

Lovely room with sea views . Staff very friendly. Breakfast and evening meals good . Only one negative . We asked for a toilet brush in the bathroom as don't like leaving someone else to have to do it and was told that Matstins don't allow them in their bathrooms . Very odd . Otherwise couldn't fault our stay

Went for family meal food was lovely and great service from the team

Great food, quick service and staff were so friendly and professional.

Really nice here, comfortable, friendly staff , overlooks the sea, Colin with his fab 'happy shirts' and all the other staff are lovely 🙂 Debbie.

The food was not cooked and no one was interested in what we dsaid.

Fantastic meal! Will definitely visit again.

Nice atmosphere inside an very clean an spacious, great choices of food on the Menu too, an the food we had was very nice too, staff friendly an polite an this place is dog friendly as well . We will be back again soon

Excellent food l, brilliant service

Friendly local staff serving a large choice of beers. The food is great with a view of the bay other pubs would relocate for

I had a wonderful stay at the Penwig Inn! The Hotel was cosy and welcoming, and the evening meal was absolutely fantastic. The food was delicious, beautifully presented, and the service was attentive and friendly. A truly memorable dining experience that added to the charm of the stay. Highly recommend the Penwig a hidden gem!

I recently stayed at the Hotel and had a wonderful experience! The rooms were of a very high standard—spacious, spotlessly clean. The food in the pub was fantastic as well. Both the evening meal and breakfast were delicious. The service was attentive, and the atmosphere made dining there a pleasure. Overall, the combination of excellent accommodation and superb dining made my stay at the Penwig Hotel truly memorable. I’ll definitely be returning and would highly recommend it to others!

Great place to stay, great location in the Village & accessible to the Welsh coastal path. Our room (No1) was a decent size, but with a tiny bathroom, reasonably warm, big comfy bed. This place is only let down by its main meals, not much choice, overcooked & tasteless & a billion chips with everything, tastes like they use the cheapest ingredients for their food, breakfast is better tho, but don't have the cooked breakfast that's tasteless too. Gorgeous porridge & the omelette was nice to. Very friendly staff, cannot fault them one bit, very helpful.

Great place to meet up with the Rev James

Great service with reasonably priced pub food and cocktails.

Great place, staff couldn't be more helpful!

We had Christmas dinner, and I’ve never had such bad food, first course was edible, then the main meal came out cold, asked the manager to put in microwave, came back , Yorkshire pudding like leather, red cabbage , was I don’t no, roast potatoes like leather, how main times they been reheated, carrots you can’t mess a carrot up, broccoli, totally uncooked, meat and gravy was edible , Afters came cheese board, just came out of fridge, so not the best, And to top it off try to get served was a nightmare lack of staff, and we all preordered so they new how many people coming,

Table was set for us in window with harbour view. Food and drink was lovely and reasonable in price. Gemma behind bar was fantastic she set this up for us thankyou Gemma !!!

Amazing place to visit. Staff, food and atmosphere was amazing. Sit outside for amazing view..definitely going to visit again

Excellent staff. Excellent food

Fantastic Fish & Chips meal. Bar lady very efficient pleasant and hard working. Dog friendly and great pint. Lovely views from pub front….

Great pub food, nice pint, made the mistake as an England of going to watch the rugby in there 😂

Very accommodating staff, decent food and a sea view.

Great lovely room, AMAZING FRIENDLY STAFF INCLUDING KITCHEN. great beer and service. Only one complaint and it's not the pub or staff. My food was cooked beautifully but the cuts of steak are the worst I had. Again, pub not to blame for the meat supplied to them. Will definitely stay again, just won't order steak

Another faultless stay! Thanks!

Food was great and staff polite. Well priced and added bonus was almost sat on the beach

Lovely pub,overlooking the bay.nice food,reasonably priced.dog friendly.

We only popped in for a few drinks, friendly helpful staff who took their time to explain the different cocktails to my friend. All cocktails were made with branded spirits (not cheap, poor quality ones). We didn't eat there, but the food coming out looked great, and those eating were commenting on how good it was. Dog and child friendly.

We spotted this Hotel from Key West Caravan Park, through the binoculars. We booked a table online & arrived shortly after. Food arrived piping hot & it was very enjoyable. The staff were friendly & polite too! Despite visiting New Quay often we haven’t been in until now. We are planning on returning throughout our stay in New Quay & will visit again on our day trips to the village in the future.

We booked on a Sunday as we wanted a Sunday roast which is advertised on their website. Unfortunately when we arrived we were told they were not doing one even though there was no mention of no Sunday lunch on their website. Very disappointed

Good food, great gluten free options too - it was nice to have a selection to choose from! Really friendly and welcoming service.

We really enjoyed our stay here. Having the view of the New Quay Bay was wonderful :)

Very friendly staff, very dog friendly, excellent food. I really enjoyed the chicken kebab and the portions sizes were huge! They even cooked a sausage for my dog.

During our recent vacation in New Quay, we ate at the Hotel Penwig on three occasions - once for breakfast and twice for dinner. The food was great and the service was excellent. They were short staffed one night, but the gentleman at the counter made sure to explain the situation, advise us that it may take a while to get our food and apologize for the delay. We had a couple of drinks while we waited and the sandwiches were worth the wait.

Excellent service and experience, food was beautiful and drinks were great. Many thanks

Great hotel that's very clean, with amazing helpful staff and great view's

Awful experience - served still frozen food! Menu items weren't available on a Saturday evening as they had run out. The app showed items that weren't on the menu and others that were available not on the app! Trying to order for our group was chaotic to say the least. Items were missed from meals when brought out. When I asked for the side that came with my meal I only received part of it. And what I did receive was still frozen. I would avoid in future. In fairness I received a full refund for my meal, but only because I asked...

Brilliant customer service great food and choice excellent value for money and considering how busy it was we ordered and had our food within 25mins also we had a particular food requirement for one of our guests this was catered for no problem thanks

Excellent beers, great staff, views unbeatable across New quay harbour towards Aberaeron and Aberystwyth... Food is an OK add on. 😁

Nice food, huge portions, friendly staff :)

Wonderful place. Staff were very friendly and couldn't do enough for you. Food and drinks were excellent. Most definitely, will be returning.

Lovely place to have food and a drink, looking over the harbour with the boats, friendly staff and spacious eating area. Only downside was portion size for the soup, leek and potato with warm half baguette ( which went really crispy when cool), never had such a small bowl of soup.

Fantastic experience, best food Ive ever had from a pub restaraunt. Workers were absolutley outstanding too, very helpful and communication with us was brilliant. Food came in quick time too. Would definitley recommend to others and would come again.

The Penwig is a great place to visit whether it be drinks with friends or a family meal. Lee and the team have do a fantastic job and deserve the praise for such a welcoming establishment. We dropped in for lunch, food was amazing and service excellent. Thanks all !

Came to eat here as we’ve visited before when we got married in Wales in April 2023 and really enjoyed it. Had another great experience, staff were really friendly and the food was great. If we ever visit the area again, we’ll definitely be back for more!

Great welcoming. Really friendly atmosphere would definitely recommend to families and couples!

Husband’s steak was under cooked & cold in the middle

Nice pub friendly staff . Good food .

Wonderful time staying at this lovely hotel. Overlooking the sea . The staff were friendly and helpful especially with my disability. We will definitely be coming back soon . Thank you for an amazing holiday

We always go there when we come on holiday as the staff are fantastic and we had a meal there and was served by Mandy who was absolutely brilliant and very welcoming and helpful and made us feel really comfortable.

The pub was very busy, however the chap at the bar suggested we wait while he doubled checked. He delighted us by saying he could fit us in. Great customer service from all the staff, happy to have a chat and all seemed very happy and genuine. Food arrived promptly despite a sign saying a 45 mins wait, which was a bonus. Food was lovely, only slight disappointment was they had run out of crumble! But alternatives were just as yummy 😋

Staff are really helpful and friendly, The restaurant is really clean and the food is tasty

Excellent food. Excellent staff

Asked for a rare steak on mixed grill and it was so well done it was difficult to cut and chew. Chicken burger was also over cooked and hash browns soggy. Batter hard on fish

Fabulous place Drinks and fish and chips were great I don't recommend the lasagne though due to very small portion but flavour was good Wish I'd taken a picture...

I went in today at 10.45am with my family to get breakfast, which is served till 11am, to be told that we were unable to order as there was not enough food. The lady behind the bar clearly did not want to be working there, as she appeared unhappy and made us feel like an inconvenience. When I asked if we could instead order lunch, she then told me the kitchen was closed. Top notch customer service right there, if in the area I would not waste my time visiting this establishment.

Went for breakfast this morning en route for a boat trip. Table by window with a fantastic view. Food was lovely. Was asked before ordering if there were any allergies or dietry requirements which was brilliant. Had a look at the lunch and evening menu whilst there, pleased with all the veggie choice, so different to other places in New Quay. Staff were so friendly too. Would definitely recommend and will visit again when down west. Dioch yn fawr 👍

Disappointed with the service from this pub while visiting on holiday. Unfriendly and unhelpful staff, talking to each other while customers waiting. We used the QR code at table waited 15mins for drinks to be served, went in to talk to staff about order to be told the chosen drink was not avavailable. We were then refunded whole order without being asked.