Hotel Chocolat in Milton Keynes

Fabulous hot chocolate nice cafe 😋

The staff are do friendly and helpful, the hot chocolates are phenomenal and it's such a nice place meet with friends.

Very efficient click and collect service

Delicious hot chocolate, a real treat on a Saturday afternoon. I had the salted caramel and clementine hot chocolate, and the cocoa whip is a must have. The cafe is always busy but the staff are wonderful.

Kids had hot chocolate (classic) which was really rich and smooth they loved it

Best chocolate milkshake I've had but the service was not great. Left my mum who has to use a walker while I went to the bathroom and even though there was no other customers and 2 members of staff behind the counter within viewing distance of our table they couldn't bring it to the table my mum had to limp over and collect it.

Great selection of chocolate, but on the pricey side

I adore Hotel Chocolat's coffee and ice-cream, but it's disappointing that during my visits, I consistently had to clean the tables myself due to a shortage of staff members.

Coffee, ice cream, what is there not to like, drink excellent coffee surrounded by chocolate! Kidding? No.

The hot chocolate is delicious!

If you like nice chocolate then this is the place to go to

Good quality chocolate, and good staff. But the tables area inside was dirty

Cocoa whip was not available over the Holiday period, so we didn't drink anything (It is so nice on top of hot chocolate) Bought some chocolates, but they are getting more expensive... £13 for 3 small packs, used to be £10 up until last year.

Today I have decided to give Hotel Chocolat a review based on my recent experience with an order that went wrong and was never addressed. I made an order from Hotel Chocolat before Christmas for a Christmas present which came horribly soiled, the box it came in was completely wet and soaked, but it didn't seem like with water. Royal Mail had bagged it in a plastic bag due to its state. I made a complaint the day I received it which was responded to after Christmas (which I understood) however, instead of dealing with my problem they made an excuse that I used the wrong name in the complaint form (I used my name rather than the name of the recipient of the gift) and therefore I needed to resubmit my complaint. This is despite I used the correct order number and showed dated pictures of the mess that was my present. They did assure me that they will take care in the future to make sure my order is not damaged (which is very little consolidation since I never plan to order from them again). I resent the complaint as they asked, which the automated reply told me I would get a response within 72hrs. It has now been 4 days and no response, so I've come to the conclusion this order problem will not be resolved by Hotel Chocolat and so I am writing this review. I just thought people should know that this is clearly a company who do not care one bit about it's customers.

One of the place to have best hot chocolate. It was not watery like other places. It was rather thick and the perfect flavour of chocolate was just up to the mark. I generally avoid sweet/sugar, hence it was just amazing to enjoy it 😍

Hotel Chocolat has the best chocolate shake I have had so far. They have a lot of variety in flavors for both shakes and hot chocolate. The staff are great and friendly. I would highly recommend trying a shake here if you like milkshakes and like to explore different flavors.

We stopped in to shop and for a hot drink. High quality chocolate based goods as ever. We had a hot chocolate and a mocha that was delicious. Downsides were long queues. Staff very polite and efficient but not enough staff to cope with number of shoppers in the run up to Christmas. Also the furnishings in the coffee/chocolate shop need some TLC as seats stained which takes away from the quality/luxury image Hotel Chocolat like to promote.

Nice shop, same as most. Gigantic queues, no-one managing the store to manage staff and the queues.

This is the place to buy chocolates as a gift for someone. Lots of unusual flavours.

You have to be a serious chocoholic to step into this place. It's very pricey but ok for the occasional sweet treat or gift.

Nice shop, it has a cafe too but didn't use it

First time I've been in! I've been trying to avoid the temptation!! But to be honest I only have to look at the prices and that's enough to put me off! I saw a small pot of chocolate cherries, got excited then saw they were £10 you just can't justify that price! Anyway my friend insisted we go into the cafe for a hot chocolate. The place was heaving which was very unpleasant especially on crutches. That didn't make for a nice atmosphere but once served the staff were very friendly and efficient. 2 hot chocolates and one chocolate brownie cost me almost £15 but I must say they were delicious, a very nice smooth chocolate and the brownie was scrumptious. Great for a treat when you've just been paid.

Cashiers are rude, prioritising friends over customers in queue 😒

Always the best place for chocolate

Excellent variety of chocolates. Must go if you are a choco-lover 👍

Went for hot chocolate and a few little treats. Brilliant shop, wonderful display of incredible gorgeous chocolates.

Just brought a velvetiser and must say that the young tall English lad was so helpful when we were trying to decide, I must say he is a credit to front of house and all the other staff were very nice too. Well done it make a lovely change to be greeted with lovely customer service for a change.

Sat 21/10/23: Very busy in CMK today. Hotel Chocolat looks great.... Halloween goodies and Christmas gifts on display already. Visited the coffee shop for 2 X Classic Hot Chocolate with chocolate cream. Plus 2 X stunningly gorgeous milk chocolate enrobed shortbread biscuits (that's my Autumn treat sorted). SO glad I have my own Hotel Chocolat velvetiser at home, so I can treat the family on cold frosty evenings. Well done Angus (and teams), you are still doing a grand job!!!! Previous review: Great shop. Great products. Super coffee shop inside and great ice creams. Recommend the latte with milk chocolate shortbread biscuit at the cafe Yum. Then there's the free samples in the shop and the VIP club. 😍

This shop and café is one of my favourite place to chill and enjoy delicious treats I highly recommend. Chocolates are top notch quality and the ice creams and sundaes are delicious. The customer service at Milton Keynes branch is excellent and friendly workforce.

Delicious luxury chocolates and drinks, good selection for yourself or gifts for others

This was a great experience. The staff were friendly and it had a nice vibe. The ice cream was also absolutely delicious as well. I’d recommend this place to anyone.

Went in for sachets of hot chocolate. A great selection. And had my products

Excellent service high quality products

Was a really good selection of chocolate. The only choice that was a bit limited was the lactose free there was only 3/4 falvours to choose from. Staff member was really helpful though

Absolutely fantastic. The billionaires sundae is the best!!

Amazing selection, one of the biggest hotel chocolat shops around!

Theres no smile first of all no greetings. And the worst the second girl made my order wrongly without even saying sorry. If i am tourist this is disgusting attitude. All i want is to enjoy my drink before start working but i get unpleasantly bad service

Do amazing hot chocolate in cafe at rear of shop

Excellent place to treat yourself or going with friends and family. I have ordered chocolate milk shake and raspberry cake. All really fresh and high quality ingredients. I will come back for sure! :)

There is a wide range of luxurious flavours to choose from. The staff seemed very friendly and I had a nice chat. It is a little expensive, but if it wasn't, it wouldn't be a treat.

Always love everything I get here!

A really good hotel choc probably one of there best store and areas for sitting to eat and drink, you must get a cocoa whip on your drink its amazing

Lady at the till was quite rude and abrupt! Just because I queried a price ! The price ticket was in the wrong place. So a bit more customer service wouldn’t be a bad idea. And an apology about the ticket on the wrong item would have been more acceptable.

Always a treat to go in this shop

Their hot chocolate is my favourite. They have some good choice of chocolates.

Great products if a tad pricey. Staff are always super helpful and friendly.

chocolate very nice and alright as a one of treat

The hot choc is really really good.

Awesome. Can't go wrong. The hot chocolates are just great. No complaints. Been today 11/2/2022 and still excellent.

Such friendly staff, cozy seating area and delish hot chocolates! Fairly priced also.

If u want to keep a smile on your wifes face ,take her here

We wanted to buy the cups that come pre-packaged with the velvetiser, they were not available in-shop or on-line. Strange decision as on E-Bay they attract huge interest. Its the easiest statement to give in-store have you tried on-line. Well trained staff should know its available,not be guessing. That said wonderful flavours of chocolates available pleasingly packaged. If you are after a piece of decadence and are not restrained by price, you will be spoilt for choice.

Very friendly staff willing to help if needed. A really lovely mug of hot chocolate. It perked me up for more shopping.

Delicious stuff although the lad who served me could have been a bit more friendly.

Great hot chocolate with chilli and pleasant staff but the cafe is just the end of the shop and not becoming to an expensive drink. It is fine but not outstanding.

I really enjoyed the hot chocolate. I have the 70% dark chocolate. The chocolate cream on top is a really nice touch.

Bought a chocolate maker brilliant

Very helpful staff a bit expensive but worth it 👍🏻

Always look forward to visiting here. Lovely products and great customer service.

So much to choose from well laid out shop

Quite dear..but very very nice..

The best chocolate in MK, excellent and amazing service from Mark and Laura!

Love the 70% Chocolate drink, my wife and I go regularly. Tried to make it at home never gets close to as good

Had a chilli Hot chocolate which was both tasty and spicy just the way I like it. This cafe could do with being bigger as it does get busy at times. Staff are friendly as always

Love Hotel Chocolat, always great choice of chocolate, various alcoholic drinks, also beauty products.

Very helpful & lovely chocolates

Fantastic selection of chocolate

Excellent chocolate and this branch has a little cafe.

As always Hotel Chocolat was excellent on all fronts; range of products, staff and quality, all excellent. Out of curiosity I bought some vegan chocolate to find out how they compared to non vegan chocolate, they were equally superb, you wouldn't have known they were vegan if it didn't say so on the packaging.

I went in for a coffee and was surprised to find out that they had run out of cakes and muffins. I had to decline the coffee and walk out.

Wonderful service and the gift that I bought for my anniversary was delicious 😋

Friendly & knowledgeable staff. Good selection of products.

High end chocolate store. Expensive but you get what you pay for. Ideal for gifts

Some of the best chocolate in the world

a) these people can't even spell the name of the product they are selling b) 150 quid is too much even for a quute good box of chocolates c) room service is terrible

Had a hazelnut chocolate shake and it was delicious! Served by very friendly lovely staff too :)

Yummy hot chocolate and whipped cream

Spoilt for choice. Something for everyone. Best chocolate you will ever buy. And trust me I have travelled the world buying chocolates. Also must say the MK store staff excel. ..well done everyone

The wonderful lady who served us was totally delightful, great sense of humour and incredible red hair. Just us in the store... had more than enough of what i needed... go show Hotel Chocolat some Lock-Down love...

Christmas stuff in..should have picked some bits up 🙄

Less of it's usual variety available but still worth a visit...lovely staff and excellent service

Best hot chocolate experience, good variety and choice and a range of cocoa %. Also a nice selection of cakes, lovely.

Great chocolate with many innovative ideas of how to enjoy chocolate in many varieties.

Expensive but definitely worth it

Really bad experience! And the funny thing is i wrote to headoffice and i never got response! Lack of manners from a person who seemed to be manager.

Worst hot chocolate that I ever had! Never again.

Get a VIP it gets cheaper yay 😉

Staff were very friendly and helpful, first time back in CMK shopping since lockdown easing, but unless desperate quite prepared to wait until the floor stickers and one way system (which many did not adhere to) has been returned to normal.

There ice-cream taste really nice

We visited the store today and the young lady assistant could not have been more helpful and nothing was too much trouble for her. We really appreciate the time she spent with us.

Super friendly staff, clean and well laid out store. In general, great products that are very satisfying.

Wonderful....the service unique...Caterina absolutely fabulous

In the end I had to leave, one person serving in the café and you just can't stand there all day waiting, very slow service.

Had a bad experience two weeks ago and was given a voucher for a free chocolate brownie. Returned yesterday to redeem said voucher. I was told by a rather stroppy girl "no brownies". Me: "can i have a different cake then please?". Her: "No you can't, its not my fault the delivery didn't arrive. Why did you get the vouchers in the first place?". Me: "can I see the manager?". Her: "no he is on holiday" (same excuse as two weeks ago). As a customer paying £7 for two hot chocolates I expect rather more service and less attitude. I hate to say it but we won't be returning unless we get an apology, although I doubt the manager will see this as he is on his never ending holiday.

Amazing choices. Value for money. Fantastic choice. Staff are very friendly, informed. Helpful. All tastes catered for. Will definitely be back. Then you.

Some nice chocolate displays but expensive

The 100% chocolate drink with a shot of expresso is unbelievable, not sweet, dark, thick and creamy.

The staff working in there were helpful.

I love the cafe. Had the hazelnut latte multiple times and my friend always has a hot chocolate. The cake could be better.

Milton Keynes branch My experience was okay although the staff in the Oxford High Street branch are more helpful. So will stick with the Oxford branch!