Hotel Chocolat Belfast in Belfast

Lovely people, very friendly and gives a brilliant hot chocolate! Thanks guys i will be back again for your lovely services

I visited again yesterday. If a little of what you fancy does you good then you’ll leave here on top form. It’s the only place that I will order hot chocolate with the cream whip of course. I go for Milk 50% and I could opt for a range of choice like dark 70% or mint or chilli and so on. The chocolate whip atop presents a challenge as one must get to the table before the weight of the whip pressing down on the liquid Chocolat forces the chocolate to spill over out of the cup. So much for surface tension versus gravity at .7 and all the other laws of physics at play here it’s still after all a cup of hot chocolate albeit a very tasty cup of hot chocolate. The staff no doubt too low paid are a cheerful crew sadly in a country deliberately made miserable by tories who seem to relish in making people earn their poverty while finding even more money to pay themselves. An MP can now count on an annual salary with expenses circa £200k. The hot chocolate isn’t the only mug I’m looking at.

Our experience at Hotel Chocolat in Belfast was simply delightful. Located in the centre of the city, this chocolate lover's paradise offers an array of tasty treats. The atmosphere was warm and welcoming, with knowledgeable staff on hand to assist you. I decided to indulging in the chocolate shake, which was simply out of this world. Creamy, decadent, and perfectly balanced, it was the ultimate indulgence and left me craving more. In addition to the delicious shakes, Hotel Chocolat offers a tempting selection of chocolates, truffles, and specialty cocoa products.

This place is great! They have a huge selection of all kinds of chocolate, a beautiful show room, and the most friendly staff I’ve encountered in a long time. I got an amazing hot chocolate made by Emma. Excellent…I would give them my highest recommendation! I’ll definitely be back!

Excellent hot chocolate and friendly, helpful staff. Always a lovely treat especially when the Christmas specials are available. Always consisent

Absolute ripp off prices even for belfast, There are better establishments in Belfast that puts this place in the lower league

Contracted Food Poisoning following my recent visit resulting in 3 days in hospital. Reported to management who frankly were not interested.. Matters reported to authorities. AVOID IF YOU VALUE YOUR GEALTH

Beautiful Coffee in a lovely location across from City Hallway. Probably pricey in comparison to other coffee shops

The woman on the till was so rude. I think she thought she was funny. If this is what the manager is like I wouldn’t like to be served by the staff

I had never visited a Hotel Chocolat cafe, so when I saw this one in Belfast it was a must. It was a hot afternoon, so I knew some kind of iced drink would be my choice. I opted for an original (?) chocolate drink with cream. When it was served I was immediately impressed. It looked so tasty and was actually divine to drink. I can not wait to visit another hotel chocolat cafe.

Really disappointed during my visit that the normally friendly service at this store was tainted by the barista Fiona. I asked her for an 85% dark hot chocolate and when asked if I wanted the cream topping too which I replied with a polite yes please I was told in a condescending and passive aggressive way that “can we try to include that as part of the initial order”. Implying I was holding up other customers by being slow to order —there wasn’t a queue at the time. The other colleagues have always been helpful when I’ve visited maybe this was just a bad day at the office.

Hot chocolate and all sorts of chocolate to buy are excellent. Nice spot in prime location. You could stay there for ours!

Beautifully laid out store. Friendly staff. Great displays. BUT disappointed by the 70% Hot Chocolate drink- it’s quite dilute and not the intensity or texture that I would have expected

Found pure white chocolate bar that was packaged in double layer that was one of the best I have had. The service and cost was reasonable.

Honestly took my mum in here for her birthday with a voucher to spend, the staff first of all stood talking with the dirtiest looks on their faces, when we asked for help they were so rude and made it obvious they didn’t want to help. We then went to pay and the girl was so rude didn’t say anything and then was giving off about the voucher ? Not what I expect from a top establishment

Popped in for two teas and some ice cream, met a fabulous chap at the till who was so mannerely and polite...he noticed that I was waiting for a while in the queue and when it came to my turn he made such a fuss over me I was blown away!! Such a sweet heart!!

Such kind staff. Called in today for hit chocolate with my father-in-law in his mid 80s. Offered a choice of tables I chose one with people either side. As I was sitting waiting a staff member with a pink tint to her wavy hair came up. She wondered if I would like to move to a quieter table. With a keen sense of observation, she had spotted we were hearing-aid users! We had just come from father-in-law's fitting of new hearing aids at nearby Boots. So I explained that I had actually chosen a central table, so I could assess how the new hearing aids were working! I thanked the woman for her most generous observation and offer of a quiet table. Another member of staff paid us a compliment. By the way their chocolate was silky and superb. I hope the staff hear how much I appreciated their people skills. They will do well in hospitality and are a credit to Hotel Chocolat.

Called in to buy chocolate whilst husband waited outside with our dog. I needed to speak to my husband and the assistant advised me he could come in with the dog. She explained we could order drinks and sit inside with our dog. I was delighted to find out this was a dog friendly venue and will definitely be visiting more often now

This is a lovely place where you can buy chocolates but also have hot or gold chocolate drink and add coffee to it for extra 45p and fresh cream for free 😉 also the ginger and cocoa tea I thought it was made from fresh-...

Popped in on a cold day and had hit chocolate. Hit the spot. Lovely cafe area which is bright & cosy andspacious

Beautiful new restaurant in prime city location. Excellent displays and variety of goodies with something for everyone. Had icecream sundae which was amazing. Presentation great. Loyalty club with special offers. A must place to visit at Christmas.

Sat here in the glass corner looking on to the city hall square watching the world go by. I could have sat there for hours. Great comfy spot for people watching. Grab it , if you can.

Lovely shop and staff with delicious chocolates. Intended to bring some home for gifts but we ate it all.

We dived in here, gagging for a coffee, after our journey (by bus) from Belfast railway station. Nice atmosphere, and our cappuccino and hot chocolate were delicious. We enjoyed the free chocolate sample being given out by a member of the shop staff. It was...

The shop sells all the usual high quality chocolates, and there is also a cafe with a fairly large seating area. The blood orange hot chocolate, with all the trimmings was a delight.

Simply gorgeous! Lovely place to indulge yourself or buy some beautiful chocolates. Relaxing atmosphere. I love it!

A very rude member of staff ignored me and invited other people to try chocolates. I appeared to be invisible. The coffee is very nice but the price is exhorbitant.

I'm in this place 6 days a week. The staff are super, the offers are great and the drinks are fabulous. My only suggested improvement is that the staff should be able to prepare a number of drinks at once to speed up service. Go...

Had to stop in when we saw the sign. Excellent for a chocolate fix in the afternoon. Reasonably priced good quality chocolate. Huge selection and great store design.

High end chocolates in a wide number of types, styles, and flavors. You can pick up some nice little gift boxes, or you can just get some items for yourself.

Have read online about the hotel chocolat brand being delicious and definitely worth a try. Haven’t had a chance to visit a store before. Very expensive for what it is unfortunately. I’ve had nicer for less money. It’s a shame because I really wanted to...

Very yummy ice cream , great mocha . Excellent , friendly and helpful staff . Always happy to offer advice and share their knowledge .

Needed a tea fix so decided to try out this venue, friendly staff if slow as only one person on with a queue of 5 or 6 people waiting. Person in front was being offered the VIP card for future discounts. I ordered a cold...

Yummy! Samples, friendly and helpful service and so much chocolate to choose from!! I had a milkshake with ice cream, coffee, and minty chocolate shavings. Perfect size (not too large) and not sugary sweet but perfectly balanced for an afternoon snack. Unique place. Hope to...

I popped in twice on my trip to Belfast as I heard they did coconut milk (a rarity in many cafes) and I found the service great. Both times 2 different girls made sure to ask whether I had any allergies. This was a first...

Now this is a venue with a difference...a chocolate lock-in for a chocolate teaching and tasting session is unique and uplifting! Our group had the option of Prosecco or pure orange to accompany this tasting session. The evening event was hosted by friendly and well...

Just ordered a takeaway coffee. Had a ‘free drink’ voucher. Purchasing 3 egg sandwiches - 3 for £27 and a box of quails eggs at £10. Girl rang in goods - £39.75... Me: Eh, no. It should be £37. She says it’s just how the...

The walls were covered in some many different types of chocolate that my mind almost went numb in trying to pick just a few to buy! When I did event settle on a few, they were absolutely delicious, and lasted for several months after I...

My mum and daughter visited while waiting for me one Saturday afternoon. They both had coffee and when they asked for some sugar the staff member said “we don’t give out any sugar”.....REALLY does this shop not sell chocolate which is full of SUGAR Poor...

Bad coffee which was cold, tasteless and overpriced served by a rude disinterested young woman. Go somewhere else

Almost £7 for a cappucino and white hot chocolate- which were TINY. The white hot chocolate tasted of hot sugary milk, no powder used to make it, and was thrown in the bin. I don’t know how they can justify their prices, when compared to...

We called in here for a cup of coffee and the notice board outside said: "Regular coffee/tea only £1 Mon - Fri 8.30 - 11.00am." We went in expecting to get a small cup of normal filter coffee from a machine. No chance!!. Fiona, the...

Myself, my wife and best friend were in Belfast shopping and my wife, being pregnant and a hot chocolate lover, thought we’ll pop in somewhere for a hot chocolate in a while. So we split up to go to different shops and as I went...

What a wonderful shop! Such friendly, caring team members Myself and my colleague visited to try some of the hot / chilled chocolate drinks and the team were more than happy to make recommendations My colleague wasn’t overly keen on hers purely out of personal...

The one thing that stands out here is quality. It’s quality all the way and it appears there’s no compromise on that and their minimal use of sugar is laudable. I’m afraid I’m a fan of their chocolates so greed makes me buy and eat...

I'm chocolate maker and I can tell you this is not chocolate. Products are coarsed. The pralines are far too big, decorated with ugly colors. We tried a mojito chocolate that only had the taste of ethanol and the chocolate wasn't good. I buyed chocolate...

I called in here to pick up some of their delicious top quality chocolates & decided to try a hot chocolate drink as well. Wow! The chocolates are always consistently good but this was my first taste off their hot chocolate drink. You’re missing out...

OMG, the 85% dark hot chocolate is amazing. Have the whipped chocolate cream on top too. You will not be disappointed. Best hot choc I've had to date. No surprise really as their chocolates rock also. Eat and be merry!

We called in here for coffee and also browsed their extensive range of chocolate delights hoping to buy something for Mother's Day. We found a wide range of small packs of imaginative chocolates on offer at 3 for £10. We bought the eton mess, dark...

If you like real hot chocolate then this is a welcome oasis in the middle of a busy morning of shopping. They sell a range of packaged chocolates but we headed straight for the cafe! The staff were informative and friendly and explained that all...

The shop is bright and modern and jam-packed with amazing chocolate. It is also a really nice place to sit and have a hot chocolate overlooking City Hall. The Salted Caramel, Milky and Classic hot chocolates are amazing with cocoa cream on top!

First time in this Hotel Chocolat on 06/02/2018 and was extremely impressed. I specifically called in as I heard they offer a vegan hot chocolate and wondered if this particular branch stocked such. The lady who served me was fantastic (think her name was Fiona,...

I can resist everything but temptation so I nestled in here in the warm to savour decent hot chocolate. They have quite a range of hot chocolate drinks (and coffees too) to choose from with or without cream on top but I just opted for...

I love HC choccies and was excited to get to a cafe. As we were talking among ourselves, probably too loudly, the barista said 'I'm serving someone else, I'll get to you in a minute.' We ordered a tea and a spiced hot chocolate. Tea...

Noticed in passing, very friendly young staff. Hot chocolate just the ticket, best in Belfast. Quite expensive but really worth it. An asset to Belfast!!

Got a classic chocolate frap from here on a day trip into Belfast city centre. It's so rich, tasty and chocolately. The chocolate wiped cream was even nicer, tho there was a lot of it lol. I love their big cafe/store. Some great products available...

I felt like in Paradise after entering this shop. There are so many different delicacies made of chocolate that only looking around might be a wonderful way of spending half an hour. We had a very relaxing time at the cafe, the hot chocolate was...

Stepped in the shop for curiosity - ended up with a scrumptious chocolate drink and several bars of chocolate. The have many selections ranging from Milk to 100% Dark. If you like chocolate, this is a must stop.

I loved it for the chocolate & the staff -especially Susan, a lady 😊. Done moving to the new premises it's an extra treat because the food &beverage selection is just fab & it's so bright, great spot & highly recommended

What can I say about the excellent staff at Hotel Chocolat that doesn't sound too effusive...? Probably nothing!! A great bunch of people who know the real essence of customer service. Not only is the salted caramel hot chocolate an actual sin, it is served...

The hot chocolate is sublime!! If you like chocolate this is the place to be. The staff are lovely, very friendly and helpful and really know their products. Just Bliss!

Gorgeous chocolate of every flavour kind you could buy my favourites are the tiddle pots the ice cream was to dye for I loved the chop ice sweets

after lunch decided to have a sweet treat and no better place than hotel chocolat. Had a milky and a classic hot choc plus bought some choc treats . Lovely Great place to watch peoplego by. Drop in if you feel the need for some...

Beautiful cappuccino, White Chocolate Coffee Latte and Salted Caramel Brownie Iced Frappe ordered. . . . Sample of Coconut Chocolate Brownie. Great drinks. Lovely vibrant atmosphere. All the staff were pleasant, helpful and courteous. Love this new addition to Belfast and I've already recommended to...