Hotel Bosco in Kingston upon Thames

I’ve been a loyal customer since 2021. Not till this year the quality and delivery had gotten so bad. I’m sure it’s better ordering from the shop itself but it’s been awful when ordering online. My orders have been coming 45mins to an hour late, and when I try to call the number it goes busy. I used to be able to get through to them but they seem to have cut their line now. FYI there’s no tracking on ubereats which doesn’t help when you’re sitting around waiting wondering where you food is. My last order which was today, churros came out hard (probably because it’s been out cold), wings (Gone garlic) barely had any parmesan cheese on it but just too much parsley on it. Used to be my favourite place to order compared to Wingstop, looks like now I have to find somewhere else better.

Very un dog friendly. A member of staff ,who would benefit from a bit more customer care training ,told us we could sit in the outside area with our dog and, when we pointed out that it was pouring with rain and blowing a gale, she told us there were heaters , like we'd won a major prize. We needed lunch so left our dog in the car to sulk. The quiche was good but service for coffee so slow the food was cold by the time we sat down. Atmosphere poor - a huge, echoing, rather dull space. We could see the 'dog friendly' area - canvas tents with walls flapping wildly in the wind. No way to get there with your food without getting soaked as far as I could see. Wow

Really tasty food, quality ingredients, large portions, great service, reasonably priced.

I was looking forward to it since it opened, but I think it's not as good as before in many ways, including the food. And I am disappointed because the ingredients are not fresh.

The customer service was excellent and professional,we were served by Rosie. The food was okay with big portion size.