Hong Kong House in Wiltshire

This is one of my favourite takeaways and been ordering for over 10 years plus , issues are with ordering and it isn’t a language barrier , last order we recieved two different dishes I didn’t order .. live 15 mins away took back and they replaced but we did get a fortune cookie .. honestly … it’s ok we like to drive in twice , this time I asked him to repeat my order luckily I did as it was wrong .. ordered for 6.30 pm and he repeated back to me collection at 6.30pm .. calls me at 6pm and said my order is ready .. no words looks like it will be cold food tonight .. we may have to start looking to order elsewhere !!!

Fantastic authentic Chinese takeaway. I really can't post a Great goat. You guys are army. I'm not

Ordered online, had to sign up unfortunately they couldn't deliver to my house just outside of town 3 miles from the place. Anyway ordered for collection with a 40 min wait. Came to collect and they had no idea what my order was even showing them on my phone. Eventually they found it. Got it home and wow I was so disappointed, the salt and chilli chips were slightly under cooked and really dry, I tried to crisp them a few mins in my air fryer still awful. Chicken pad thai was like a mush with no flavour apart from a mild chilli warmth, no lemon or crushed peanuts. The duck and plum sauce was OK the duck looked abit over cooked but I think the sauce saved that being a total disaster. I definitely will not be using this place again.

We've always used this place for good Chinese takeaway but last night that's changed. Their Chow Mein was way too oily and now I've been up all night puking and clutching my stomach in pain. I'm still throwing up a green oily liquid. Would not have a chow mein here again.

been going for years and never had any issue with the food allways is nice. and price is good... not had delivery yet but will try at some point

Food was diabolical. Gave us one dish wrong and it all tasted reheated, wouldn’t have fed it to the dog

Opted for set meal D. Fantastic value for money. Food was delicious & plentiful. It was delivered by a lovely lady directly to our lodge at Hunters moon. Can’t fault service or food. Will definitely use again when we are in the area.

Lovely friendly people. Fast delivery and excellent food.

Chicken balls were pink in the middle had to throw them away

Delicious food and wonderful friendly service. A superb choice of dishes and generous portions.

I felt like I had to do a review as this place deserves a higher rating. The food we had last night was delicious, hot and of a great quality. The staff were lovely and friendly and we'll definitely be back!

Quick delivery and good tasting takeaway, had a variety of dishes from them previously but not one has disappointed… one of the best Chinese takeaways in Warminster

Best Chinese in town in my opinion . Lovely staff too

Had the worst Chinese food the other night, have they changed chefs, who ever prepared and cooked (warmed) our take away needs to be taken away. It was absolutely horrible I will not be back or recommend it to anyone.

Used to love this Chinese..... Not anymore. Ribs are dry as a bone.... rice is stodgy, hardly no meat and NO flavour! Will not be going back and have just asked for a refund it was that bad!!😔

Lovely food and very friendly owners

Absolutely disgusting! Don’t know how they can sell this food the salt and pepper dishes don’t even taste of anything! Everything we ordered was rubbish and ended up in the bin! Ribs were the nicest thing and they weren’t even that nice !🤢🤮

I don't know whether they have a new chef but the food is the best I've ever tasted in a while, fresh and steaming hot

Good size portions if you're hungry...

Just stopped in for the first time as I fancied a Special Fried Rice. Only customer in the shop. Asked for no prawns. Food arrived swiftly. Get home, there's prawns in it and very little meat. Totally padded out with vegetables. Another thing that rankles - most businesses only accept card payments in this vivid time. They charged an extra 50p as order was below £10. Disappointing, won't be going back.

I don't often write reviews but I feel after the treatment I have had from Hong Kong House in Warminster, I need to warn others. Made a simple order. Waited an hour and 15 minutes for delivery. Got a call from Hong Kong House saying the driver couldn't find me so went back to the restaurant. When I asked why they didn't ask where I am (They've delivered to me before without any problems) I was told to either collect my food or have a refund. I am furious. Why not phone to ask for my location? It sounds more like they just didn't want to deliver for whatever reason. Was my order too low? In which case, why make me waste over an hour of my time waiting on food that would never come? I asked to speak to the manager who didn't want to talk to me so the poor guy on reception had to ask if I could leave a message. So I did. I said to remove me from their system once the full refund has been credited as I wont ever be using them again. Shocking service. I feel so disappointed as I have met the owners and they seemed like really nice people. I am so disappointed. Please, if you read this, please avoid this place and go with a takeaway that knows how to treat their customers.

Customer service was great. But the food was awful... tasted unpleasant and smelled of fish. Didn’t eat much besides the chips, will not be using again. Worst Chinese I’ve had

Rating given based of customer service and food. We ordered from here as it wasn't our first option but we heard good things. The customer service was great and they followed guidelines with social distancing. Happy and helpful over the phone. The food however was not as pleasant. The chilli beef and black bean broccoli had an unpleasant and overpowering fish taste and smell from when first opened, after a couple of bites in we found what looked like a maggot so we stopped eating. The chicken balls and salt & pepper chips were fine, but not the best, but did not finish eating those either as we were put off of our food. Could Have been something else, but we were sure it wasn’t part of our food and won’t eat here again for that reason. However can not confirm if it was. We did try to call a few times before posting a review but no answer.

I like the food, which they prepare it to a good standard.

Bought the family a meal, upon delivery the order was wrong and the person who took my order didn't even know what I requested from the menu by telling me they didn't do a particular dish (which obviously was on the menu), none of us enjoyed it. The worst Chinese we've ever had and definitely will not be returning

Very good food and friendly staff

Drove over from Westbury as we have always had good food here, but this time we were extremely disappointed. Everything was over spiced with Chilli. I enjoy chilli and grow my own, but the food this time was all heat and no flavour. The Fu Yung was a grey mish mash and was almost unidentifiable as containing egg. And the crispy spring roll tasted of bad fish. I can no longer reccomend this place.

I used the Hong Kong House takeaway for the first time in about fifteen years as I couldn't be bothered to drive to Westbury. I wish I hadn't. The man behind the counter was friendly enough but the food was dreadful (I had a curry). I do like eating out or having the odd takeaway so I do know good food from poor food and this was poor.

Ordered 5.10 came at 5.28. Thought was very quick. Chicken balls missing. Ran back out to the delivery driver to inform him before he left. Then had a call from managment to say balls are in there, he remembers putting them in. I assure you they was not. A new lot came in 5 minutes! Driver apologised and said manager forgot to put them in. Daughter starts eating them and there RAW! bright pink in middle still. Ring them back up tell him and he says ' what do you want ' a new COOKED BATCH please. He says on way and puts phone down on me. Driver comes again with new COOKED batch and i give him back pink raw batch. Poor delivery driver. I wont be going there EVER again. Sorry!

A good quality takeaway at a reasonable price. Had a good selection on their menu and was very quick

Always a brilliant meal every time. Have been using this takeaway for over 15 years and it is the best Chinese ever and they deliver!

Fantastic food x fantastic customer service x very friendly owners x

Best Chinese restaurant in town. Never been let down with the food , always cooked perfectly.

The BBQ ribs were delicious and the prawn crackers were nice and crispy.

I dont recommend or go for again😡😖

Delivered 40mins late, waited 1.5hr for the food. When it arrived food was cold and poor quality.

Delivered 40mins late, waited 1.5hr for the food. When it arrived food was cold and poor quality.

Food was cold took ages to come and twice now I e ordered from hear and they have been late don't waste your time not worth your money

Really poor service, poor delivery and poor food quality.

Ordered our food at 7.30, only for the delivery time to be changed from 8.10 to 8.40. Ok we thought, maybe they are extremely busy. Food didnt show up until 9, and then most of our meal was cold, and the curry had spilt everywhere within the bag, but not surprising really when i saw the way the delivery driver had been handling everyones food! This was our first takeaway this year, and needless to say i would not be recommending this anytime soon, highly disappointed, and it isnt the first time food has been cold and late from here!

Ordered our food at 7.30, only for the delivery time to be changed from 8.10 to 8.40. Ok we thought, maybe they are extremely busy. Food didnt show up until 9, and then most of our meal was cold, and the curry had spilt everywhere within the bag, but not surprising really when i saw the way the delivery driver had been handling everyones food! This was our first takeaway this year, and needless to say i would not be recommending this anytime soon, highly disappointed, and it isnt the first time food has been cold and late from here!

Arrived quickly and tasted lovely. Will definitely be ordering again. Thanks 😊

Arrived quickly and tasted lovely. Will definitely be ordering again. Thanks 😊

I left notes on order for no shrimp in rice and no mushrooms in curry wife has allergy to shrimp but was all left in

I left notes on order for no shrimp in rice and no mushrooms in curry wife has allergy to shrimp but was all left in

Lovely food delivery time great

Lovely food delivery time great

Very friendly staff and good food.

Very friendly staff and good food.

So much better on a Wednesday than a Saturday!

So much better on a Wednesday than a Saturday!

You need t specify when ordering spicy chilli beef that you actually want beef. Otherwise it comes as chicken. This is apparently due to a glitch with the just eat ordering system. They did come and replace my spicy chilli chicken with beef within 10 mins of me complaining about it.

Amazing service and very tasty food.

Beautiful food came 20 minutes earlier than expected to was lovely

Always a pleasure to order from HKH in Warminster. Highly recommended.

Excellent food and service as always

Very pleased with the meal and service.

Really poor quality on Friday night compared to other nights of week. 20 mins late on delivery.

Wouldnt go anywhere else for chinese food in warminster very yummy indeed. We get a takeaway from here once a week . The food is always boiling hot when its delivered and im always greeted wit a big smile.

Very quick delivery really good food.

Very disappointing service! We didn't receive the order!! When we tried to call to find out how long it's going to take several times the call wasn't picked up and went to voice mail. Had a look back on here and the take away said it was 'off line'. We went past the point off being hungry and went to bed. Very poor service all round.

Ordered through justeat, which wrongly informed me that my order had been cancelled by hong kong house. I ended up getting food from another warminster Chinese that was awful (proably the worst i've ever had). However after 45 mins of my original pick up time Hong Kong house rang me and explained the emails and texts from justeat and a refund from justeat has just gone come through. So the rating is not on their food but customer service!

Food was fantastic, enjoyed our meal. Thank you

Delivery driver arrived and refused to come up 1 flight of stairs so drove off with the food I had already paid for, what's the point of a delivery charge if they won't come to your door? Useless

apart from wanting the spring rolls a little bit more cooked, everything else was brilliant. piping hot, delivered 30 minutes before stated time, and when i asked for something certain in one dish, it was there! our usual chinese takeaway, and tonight's was the best food in a long time.

By far the best Chinese in town, we have never had a bad meal from here, always hot on delivery. Would recommend to everyone.

The delivery charge seems a little steep but can't fault the food. Consistently good and we've tried quite a few different dishes on different occasions.

Didn't shout through postbox to get my attention like I asked

Arrived half an hour before my chosen delivery time - great for me (I picked the earliest slot available) but not if you were out or nowhere near ready for your meal. Great service for me, I was hungry and it arrived very quickly (15 minutes after ordering) but not great for those that pick a specific delivery time for a reason!

Arrived quickly and was of good quality.

Bit variable on consistency. Hot & Sour soup seems to be different every time I order.

Stayed locally in the area on holiday. Pot luck choice on a takeaway. Very happy, delivered on time, very tasty. Would recommend if your after a chinese.

Here on holiday, so just took a gamble!! Was spot on, tasty and on time. Would definitely use again

Satay was really nice, quick service so well pleased.

We got given 2 of the wrong orders and didn't get 2 things that we ordered. I think we should get a free takeaway considering we paid for food and didn't even get it. Awful

Delivered quickly, food hot but an improvement of chips is needed.

Apart from the fact that one of the meals was wrong, and they ignored the request to right a label on each dish so we knew what was what, the meal was very tasty, even the one they got wrong.

Very disappointing, yet again our order was wrong, even after they phoned to ask some questions about the order and were told that it was wrong and I went over it again. This was definitely the last time we order from here as I am sick of paying for something only to get home and find its wrong! It might help if the girls you have out front taking the orders were concentrating on their job instead of playing around with hats and giggling while hiding behind the counter.

Fresh, hot food delivered in good time and with a smile :-)

The food is good for takeaway but the restaurant is tired and has no atmosphere the exterior is tatty also

The quality of Chinese and Thai food from this takeaway is really good and cooked fresh. We use Hong Kong House at least once a month when the kids are back from Uni. Never been disappointed.

Ordered from here a good few times.... Nice, delivery time can be hit or miss but I guess that just depends how busy they are, Iv had a wrong order delivered once but that was soon sorted after a phone call, didn't take to long to be replaced, I'll still be ordering from here :)

Very good food but could use a little less salt in the chicken dish.

Was a bit disapointed as had heard good things from here but the food was only average, some of the order was wrong and still had to wait 10 mins past collection time

Top Chinese takeaway! The place to go in Warminster

Two young girls behind the counter spent more time gossiping and messing about that they missed half of my order. Won't be going back. Awful.

given wrong food so had to wait another 15minutes will try again

Absoutely delicious. First time we've tried Hong Kong house, they're streets ahead of anywhere else locally. They will be our new go to Chinese!

Food was delicious. Delivery charge was a bit expensive as other takeaways are free.

Good quality food. Would recommend the Thai sweet and sour chicken mmm!

Chose to collect as very local but had to wait over 25 minutes even though we booked a time. Food was ok, chips were a little cold! Egg fried rice was very pale with just a small hint of egg. We have had better from here before hopefully it's because of busy bank holiday issues.

Pleased that the food came earlier than quoted.

We were staying at the Travelodge in Warminster and needed food - looking at the takeaways around we opted for Hong Kong House and we weren't disappointed. We both had our usual choices and both were fantastic.

Order 35mins later than advised online...delivered to wrong address & food cold when arrived. Not happy customer

This is a great little takeaway in Warminster. The food is always freshly cooked, and they have a great selection of authentic thai food too!

very nice food i would recommend it good service and very polite

Over priced for the quality of food!

Mi pareja y yo estaba buscando comida tailandesa, que es normalmente tiene una excelente selección de platos basados vegetarianas, después de dejar el menú del lugar por encima de la carretera y ver la selección es bastante limitado, nos aventuramos a Hong Kong House, para...

Food cold. Not what was expected.

Was really lovely. Favourite Chinese in the area.