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3.5

Based on 3 opinions finded in 1 websites

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Nº 339 in 393 in Waveney

Nº 2 of 2 Mexican in Waveney

Score
OpinionsNoteTripAdvisor33.5

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Had to wait 3/4 of hour for a breakfast. No mugs available. Staff clearing trays away handing dirty crockery and table numbers then going to food counter to touch people's plates without cleaning hands first.food left on serving counter for ages before being brought out,people then sending it back because it was then cold as ours was,not as good as it used to be

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6 of us dropped in for a drink after the cinema at 22.05 today . Totally deserted except for one customer at the bar. Waited over 5 minutes before the customer offered to find the bar staff. Empty glasses on bar and tables so obviously work to do but no staff. Young lady eventually appeared and promptly said we've finished serving. No apology. I am amazed bars can afford to turn away 6 customers let alone without an apology. Also strange on 2nd July to read Christmas menus displayed around the walls. No idea if these are very early for this year or left up from last year? I've worked in hospitality much of my life and the golden rule is 'never turn away a paying customer' Unfortunately a no stars review wasn't an option. Very disappointing.

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Visited today.. how sad I used to run the clock house , which was a vibrant place for locals and friends of Southwold to visit We worked hard to look after customers always making sure they were happy with the products we happily delivered. Coffees were made for local customers as we saw them walk up the pier, making them feel special and valued….. not today, staff totally uninterested, unmotivated, no leadership It made me feel very sad to see this special venue so badly run I was also grubby, uncared for… let’s hope the new owners do something fast, before the season starts