Holiday Inn Brentwood M25, JCT.28, an IHG Hotel in Brentwood

Stayed here for one night rooms are of a good size. Bar service was fast and efficient.

The hotel is well-located and offers refurbished rooms, creating a pleasant stay. The breakfast is enjoyable, and the property is warm and comfortable—particularly important during the winter months. However, the service, particularly at reception, could benefit from more enthusiasm. Overall, I would consider returning, especially for business travel.

Lovely breakfast, chef Tasha was very helpful and friendly great team overall

Great friendly and courteous staff Thank you

I regularly visit the Holiday Inn in Brentwood with my partner and have always been pleased with the service and food. However, on Wednesday, November 20th, 2024, around 6:15 pm, I had a very disappointing experience. It took 50 minutes for my lemonade to arrive, 30 minutes for the Belgian waffles, and 45 minutes for my mushroom bruschetta. We couldn’t enjoy our meal together, as the second waffle arrived an hour later. The bruschetta was a particular issue. I ordered the same dish a week ago, but this time it was completely different. The sauce was thick and crumbly, with cheddar cheese instead of blue cheese, and there were barely any mushrooms. I didn’t eat it and asked the staff to check, as it didn’t match the usual presentation. A lady (possibly a manager) initially agreed but then said the recipe had changed recently. I disagreed, as I had eaten the same dish multiple times recently and it had been consistent. I was told the mushrooms were the same amount, but they were cut differently. The bruschetta was much smaller than usual, with only four small pieces of mushroom. I then asked another waitress, who confirmed there had been no change to the recipe. I also asked if the chef could prepare it the old way for an extra charge, but was refused without the chef being consulted. I felt this was just an excuse from the kitchen staff not to remake the dish. After sending the bruschetta back, I was told I’d receive a refund at the reception. When I went to reception, the staff member sent me to the bar, where the bar lady seemed confused and processed the refund without communicating with me. The manager then approached me, told me I was supposed to go to reception, and processed the refund with no apology or acknowledgment of the confusion. I would appreciate it if you could look into why this dish has changed and why the staff refused to accommodate my request to have it prepared as it used to be. It didn’t match the menu description, and I left without eating we only had our coffee, drinks and Belgium waffles (on two seperate occasions due to delays!) we ate our dinner outside.i regularly visit your premises and bar and never experienced poor service and poor food.

Great friendly staff and very helpful

Amazing service and exceptional food by chef Tasha

Absurb, appalling, maybe even racist. Room size and amenities was better than expected which is pretty much the most positive aspect. Landscaping at the entrance was well maintained, bar and restaurant looked freshly renovated. However the service was disgusting and I will not hold back on my review. Barring one member of staff at the bar and security at the front door, the others were rude, unprofessional and I will say, racist. Check in was terrible, no mention about WiFi, breakfast, gym and spa area, parking, restaurant and bar, key cards or anything welcoming. The bar staffs has foul looks and although the room amenities and space was good, it's very dated and the shower temperature fluctuates from sudden extreme hot to warm back and forth. My room was noisy from machines too. Sat afar and observed the staff behaviour, they were happily smiling, chatting and providing lovely services to non Asian guest whilst doing the bare minimum to those they reckon not of equal racial standard. Absolutely shameful and a pathetic disgrace. You're welcome.

Nice place to stay. food was good and the bar was open late 👍

Staff were great food was fresh and plentiful. Tasha went the extra mile for our group.

Excellent service from chef tasha and the team! Super friendly and helpful! Very welcoming to children also! The kids favourite part of the hotel is the breakfast 😃

Great stay in Brentwood for a local family celebration. Comfortable room with kids bed already made up when we arrived. Tasha the chef made delicious pancakes especially for our daughter and brought them to the table and made a lovely fuss of her.

The bed in the room was very old, and dipped to one side making for a very uncomfortable nights stay. There was no soap in the dispenser in the shower, and two tissues which had been placed back into the box. Housekeeping is not properly cleaning the rooms, or the hotel management are not providing the stock necessary to replenish used items. The breakfast was very good, and the staff were very helpful. Tash made time to talk with us from the kitchen, and passed on our thanks to her team.

My family and I had a lovely stay at this Holiday inn. The chef Tasha was very accommodating of our breakfast requirements and very friendly. Thank you.

We take our 2yr old swimming here and occasionally have breakfast after. The hotel staff are always kind to our son and wonderfully accommodating - thank you Heta for our experience today

Good hotel nice staff family's friendly

Amazing hotel amazing staff tasha is great her food quality at breakfast is amazing so fresh and stocked very quickly so friendly highly recommend also Maria and Joanne so lovely too

Another disappointment service at this place. I went to a work meeting . Staff is always looking very confused, and nobody knows what they are doing. I don't blame staff but management . Maybe extra training would help everyone.

We were served by Heta and she was attentive and polite. Will be back again soon!

Didn’t stay on this occasion, just used Reception area for teas, coffees and lunch. Hotel very easy to access, just off the M25. Staff always friendly and helpful. And a big shout out to Heta who always looks out for me and my team when we’re in town. Thank you for your kind hospitality and excellent service. Will

Chef Tasha who prepares breakfast is phenomenal. She is personable, extremely helpful and very customer friendly. Breakfast was fantastic and the serving staff extremely pleasant and helpful.

Great little break, staff amazing and breakfast chef Tasha just happiest person ever.

Stayed here for my 21st birthday and the staff were nothing but lovely! Offering me prosecco and making sure I had a lovely day! The room was slightly disappointing due to a chip in the TV and the shower not being great however, I still had the best 21st because of the staff members here! Thank you!

Lovely Breakfast made by Chef Tash 👍🏻

Love this hotel. Staff are great Comfortable room. .Asish served me in the bar for lunch and was very helpful

Excellent service. Good food and Very polite and friendly staff and all round happy with my experience. Would definitely return

scarlet was very attentive and helpful . good food friendly staff

Chef Tasha did a great job. Sorted me some porridge for breakfast!

My favourite hotel, staff are fantastic rooms are lovely, and the food is great

Chef Tasha made me some lovely poached eggs for breakfast - they were perfect! Thank you. 🙏

Ok, now I'm a bit biased because I got here at 3 AM after leaving a terrible hotel, but man.. this place goes HARD! I love it! Beautiful lobby, amenities, great service, clean rooms, exactly as advertised, and AC! Beautiful!

Having stayed in numerous holiday inns in the UK. The Holiday Inn Brentwood M25 surpasses them all, the service is second to none and nothing is too much trouble. Upon arrival greeted with a friendly smile and totally looked after from check in till check out. Many thanks to the whole team

Great food and great Staff friendly

Scarlett was very helpful, friendly and courteous and was always served with a smile. Very pleasant experience.

Another very comfortable stay. Our room was excellent, refurbished since our last stay, good daily cleaning. Staff very friendly, helpful and attentive in reception, housekeeping, restaurant and kitchen. Lovely relaxing breakfast, we are always met with a welcoming smile. Food very well cooked and hot, including the specially ordered poached egg on the last day, cooked to perfection. I have enjoyed using the swimming pool, for me an added bonus. When we return in the evening there is a lively buzz in the bar which we like. Safe parking. Location on the M25 / A12 junction is very convenient for our visits to family and onward journey. We shall be back here for our next visit to family. Thank you. Very happy to recommend.

We had a few swimming lessons for aur baby there, but we enjoyed the pool and changing area.

Old style room in desperate need of a revamp. However the service is great especially Tasha in the kitchen. Very attentive and great service with a smile.

Great hotel, on business for a month in Essex... have booked here for the rest of my business trip...really enjoying my stay. Team here are so helpful nothing is to much trouble.

Julie did a fantastic job and breakfast was incredible. She made me feel right at home.

All good, staff great, food good. Clean room and bathroom

I would give more stars for service if I could. The evening service from Praven was excellent, he kept us fed and watered all night. Breakfast service was also fantastic. We are a group of 5, 4 are vegan, 1 with a peanut allergy too. Chef Tasha double checked ingredients to ensure our food met our dietary requirements which was very reassuring. The restaurant was well managed by Lily, thank you for your help. The hotel manager and front desk staff also deserve a mention for managing our requests in a professional and friendly manner. This was an overnight stay before attending a family wedding.

Great service from Julie and chief Tasha 🫶🏾

Food always good quality, service just as good, polite friendly and professional, the hotel has a nice relaxed feel about it, thou roughly enjoying my stay.

I’ve never had to wait an hour for my room to be ready (considering the OHG rewards early check in aswell) One of the worst holiday inns I’ve been stayed at and I don’t think there will be another. Do not be fooled by the photos on Google, this hotel is very warn out! Just 1 picture of the bathroom in a room showing how poorly maintained it is. The health suite is no better, tiles held together with black duct tape and a steam room that’s never been cleaned! Absolutely not worth £128 a night and I think this will wave good by to IHG for me and their rewards scheme.

Lovely place to enjoy your time with your family and friends ! I celebrated my son’s second birthday there and had a wonderful time. Staff is very friendly , hotel very clean and we had the chance to enjoyed swimming pool and the gym! Definitely we will come again!

The services at the Holiday Inn was very good . I would recommend anyone to come to the Holiday Inn. I stayed at the holiday Inn at Brentwood Essex. The food and drinks was very good excellent, and all services was very good Excellent. And all the staff was friendly and very helpful.

Charge for parking in addition to rooms? Very inhospitable bar area.

Super friendly staff - amd super service from Danella !

We were looked after, very well, special thanks to our Restaurant Manager Julie. Very helpful and understanding of coeliac, gluten-free dietary requirement's. Julie is a great ambassador for Holiday Inn and IHG Hotels, thanks.

Excellent stay!. Nice, clean room. VERY helpful and friendly staff. Breakfast was top drawer. Will definitely stay .

Here for a family event and we had a great stay. They staff were all very friendly and accommodating, they made us feel very welcome. The food is fabulous, breakfast has plenty of choice. Despite being a very small group in comparison to others they had staying we never felt less important. Location was easy to find and handy for motorway.

Have stayed here a number of times over the years it’s always been very good . Very well located, parking on site , clean tidy rooms & and excellent gym . Was helped by great service from Elena, Ivan , Lola ,Julie & Joanne from breakfast. The guy in the gym was also very helpful and showed me how to use the peloton bike.

Very impressed with the staff at Holiday Inn Brentwood. In particular, a lady called Julie who was very welcoming on arrival and took room service orders, which was much appreciated after an extremely long journey. Thank you.

Great hotel and really enjoyed my stay 😊👍

As I mentioned below you have great staff from top to bottom but Julie the Irish Lady was by far one of the best of have ever witnessed in the hotel industry 10 out of 10 for her If you could I would sign her up on a very long contract and not let her Please take a bow Lady YOU DESERVE IT

Stayed in this hotel for a few weeks, the staff are very welcoming and very helpful. Special thanks to Daniela for her kind hospitality, always smiling and always eager help

I have stayed at this hotel for a few weeks for work and I have enjoyed it, great rooms and lovely food. Would like to say a special thanks to Daniela and Derek, very friendly staff and always happy to help. They made the stay a lot better and I appreciated it.

Very friendly staff highly recommend nice food and good facilities.

Great staff and services, nice clean room. Great restaurants with Marco Pierre White chains. The only negative is the room is slightly outdated.

Ive stay at multiple holiday inn around the London area Stratford Chingford Brentcross Basildon Brentwood And I can happy say that the staff at brentwood are the best and friendliest I have come across always happy to sort any problems that arise the managerial staff always listen if you have a suggestion or point to make. The reception staff are quick to get you sorted out and settled in The restaurant staff are like bee's and happy to sort everything you need including small changes to the food if required Thank you Donna Julie Chantelle Ashley To name a few

Wonderful service Rooms bang on Excellent food and drink

Stayed here last 2 years now with business and always a welcome and helpful to accommodate. Daniela always keeps the beers coming wherever we sit.

Reception staff are perfect. Very welcoming and ready to try an cheer up your day :)

Staff here when I stayed were lush they went above and beyond. Definitely going to stay here again.

Being a ihg member and stay in a number of holiday inn hotels due to my work commitments ************************************************* THIS HOTEL IS The WORST I HAVE EVER Experienced I WOULD NOT RECOMEND THIS HOTEL ************************************************** WE HAVE EXPERIENCED A SMELL OF SMOKING/ WEED OR NIGHT TO. PIONT IT WOKE US UP AND FEELING SICK *************************************************** WE CALLED ON THE DAY BOOKING AND ASKED IF SPA WAS WORKING WE WAS TOLD YES WE ARRIVED WE WAS TOLD ITS HAVING MAINTENANCE WORK DONE **************************************************** TRULY DISAPPOINTED

Staff were very pleasant and made our stay at the hotel excellent.

I had a great stay and everyone was incredibly accommodating but I have to say Julie was amazing went above and beyond to make us feel at home ,she took an interest in us and our work trip, we had a great laugh together and she even came up to the room with goodies for myself and my colleague !!! We will definitely be returning !!!

Good location, good venue for conference/ training. Staff on reception and gym were lovely. Gym/ pool ok. Rooms not up to same standard as the reception area. Tired and in need if updating. Food at conference ok, they did provide more healthy options on day 2. In general good.

I was there for a 3 day Bootcamp and found the hotel service professional and the food delicious.

Stayed here in may 2024, and what a positive, helpful and friendly team this hotel enjoys. Great restaurant, easy parking, good facilities but most of all a great team of professional staff.

Nice place restaurant possibly a little pricey for the food but all in all a well kept venue

The staff at Reception, especially Julie S. exceeded our expectations in providing some extra bathroom and bedding items. The Rooms were clean, well furnished, bedding was luxurious and facilities were good. There was an adequate choice of breakfast options. A nicely maintained Hotel with friendly hardworking staff.

Very nice stay. Friendly staff. Would stay again.

Great hotel, staff very welcoming, service is great and nice bar and restaurant.

Lovely hotel, Great food and Great staff

Great hotel, great staff great location

Wow,simply excellent.Everything from the moment I checked in to leaving the next day was superb.Friendly welcoming staff,massive room with huge flat screen TV,comfy bed,nice and quiet at night.Food was excellently prepared and really tasty.This is the best holiday Inn I've stayed at so all credit to everyone there.I will be returning.

Excellent front of house service from Julie, made me feel particularly welcome upon arrival. She should be commended for her great customer service and presenting a great first impression for the hotel.

Clean and tidy and close to M11 , good food well priced , drinks are hotel prices great amenities (spa, pool etc). Football on TV.(sky and tnt)

Upon my arrival to the hotel, I was greeted by the hotel manage Julie and her team of excellence!! My whole experience was amazing and would recommend anyone to stay at this hotel if they are in the area.

A really excellent one night stay. Every aspect great especially reception staff, a particular mention for Kelly (with the belly she said!) in the kitchen was super helpful. We like all the Holiday Inns we’ve stayed in, this was perhaps best.

Ideal for where it is situated. A bit tired.

Excellent service at reception and restaurant. Enjoyed the spa. Friendly hotel always served with a smile.

Any Hotel that charges £8 per day, according to their chatbot, to park in their car park deserves one star! Update 11/04/24.Hi Ivan, Thankyou for your reply. Your excuse that the car park isn't yours is a popular reason to give. Most businesses refund a car parking charge to customers to deter random parking. Using a parking company to use apnr cameras to charge a extortionate fee to customers who happen to fall foul of their, "conditions", doesn't encourage return business. I have updated this review because the email I sent to the address in your reply was blocked!

The people are extremely nice here, they really take care of the clients!

This hotel is amazing I love the pool, customer service, breakfast and employees they very kind From Olivia aged 8 (a guest ) 😘

First visit and we only met friends for breakfast this time, but very impressed with hotel layout, atmosphere and staff friendliness to help.

First class welcome at reception

Very nice stay. Hotel might want to consider moving the smoking area from in front of the entrance as you could smell the smoke in Reception and in the bar area when we arrived and later when we had dinner. The staff definitely make this hotel. So warm and welcoming. Reception staff, breakfast staff and the gentleman at the gym all made you feel very welcome with their warm smiles and made you feel they were pleased to see you. I have only experienced this when staying at five star hotels or overseas. The staff are a credit to this hotel.

I use the swimming pool , jaccuzzi and bar food / drink. The staff in the bar are helpful, the spa stuff are friendly, interested and helpful. I walk with a stick and they always help where they can. ( as do bar staff)

Lovely hotel. Adam in the gym is very helpful and the reception staff are always helpful

The gym at the hotel, Spirit Health Club is excellent I live local and couldn’t recommend it enough, heated pool, jacuzzi, steam room and sauna. It also has 2 peloton bikes that I use every day. The staff in the gym are extremely friendly and helpful and couldn’t do enough for you ! I’ve had 3 family members join recently as we have been so impressed.

Upon my arrival, I was eager to maintain my fitness routine, Adam the gentleman who works in the gym went above and beyond to ensure I had a seamless experience using the Peloton bike. Adam recommended a routine and tailored the settings to my preferences and offered invaluable tips to optimise my workout.

One of the best welcome receptions we have received and all the staff were great - well done for excellent customer service

Julie met us on arrival and wow she’s such a credit to holiday inn

We met some family who were staying here and had some food and drinks with them after a family funeral. The food was really nice and the staff were so lovely and friendly, especially Julie.

Julie the Irish lady was so lovely and welcoming. The food is so good as well.

Lovely welcome, friendly staff, good food

Helpful reception staff, Julie went out of their way to help. Definitely my place of choice on my next visit.

As a regular user of the Chestnut Room for training purposes- I cannot emphasise how wonderful the team are at Holiday Inn, Brentwood. Sarah, Cheryl and the reception team are always, friendly, professional and assist immediately when I request anything. Today especially as they went above and beyond my dining requirements, which leads me to the catering team, from Lily, Joanne and head chef Richard and the rest of the team - they never let me down. This is a reflection of the professional leadership of James, Donna, Sarah and Cheryl. A brilliant venue to be a customer and a wonderful staff all round- 10/10.