Holiday Inn Brentwood M25, JCT.28, an IHG Hotel in Brentwood

Sunday lunch, great food, greater service from Jordan Thank you

Such a great place the staff have made our stay the have put breakfast on early as we start work before there breakfast starts. The bar staff are really friendly and helpful. Thomas is the ultimate host nothing is to much and the banter is hilarious.

Kalia and Lillie are assest to the business. Marco Pierre White, give these professionals a raise.

Nice venue, more modern than a lot of hotels I have tried. Nice restaurant. Obviously well run and managed

Easy access off the M25. The room and bathroom are clean and tidy. Staff are friendly and the food is good. What you want when you are away from home.

Olivia was fantastic and really attentive and looked after us all evening.

Excellent food, really fantastic friendly staff.

Excellent food and drink ,olivia service with a smile

The whole experience was positive, nothing really to critique, the only thing I would mention, is the ceiling tiles in the pool area and also the shower hose is in our room was very short? I'm 6'1 and had to crouch under the shower head. Apart from that I was happy

Breakfast was the best we’d had at a hotel. It looked and tasted delicious. Special shout out to Chet, Tash and Kelly.

Absolutely amazing staff clean lovey rooms nice pool lovely stay

I had a wonderful experience at the HolidayInn Brentwood. The premium amenities with spa and wellness facilities offered us an excellent experience.

I visited for business in December 2021. In March 2025 i receive court papers for an alleged parking infringement in the sum of £301!! I called the hotel to ask about this, they are not remotely interested and seem happy that i appear to have been scammed. Save your money, this hotel clearly has low standards and lacks any moral values if it is parterning with scam parking companies

Hotel is fine as long as your neighbour is quiet! Rooms a little dated but clean and tidy. Great location for travelers. Avoid the restaurant, they over charge. Everything in the new York grill section clearly comes with fries as the menu is written, however they will charge you for them as a side.

Asish service was simply sweet . I love to visit again.

Exceptional Service by Asish at Holiday Inn I had the pleasure of being served by Asish during my stay at the Holiday Inn, and I must say his service was nothing short of outstanding. From the moment I sat down, he greeted me warmly with a genuine smile and made me feel truly welcome. Asish was attentive to every detail, ensuring my dining experience was seamless and enjoyable. He went above and beyond to accommodate my preferences, offered great menu suggestions, and checked in regularly without being intrusive. His professionalism, combined with a friendly demeanor, really stood out. It’s rare to encounter someone as dedicated and courteous as Asish. He is a true asset to the Holiday Inn team, and I hope to be served by him again in the future. Thank you, Asish, for making my visit memorable!

Ashish and Kalia were extremely helpful and friendly. Should be recognised for their hard work and dedication

Staff are amazing and we were well served by Asish,Daniela and Kalia. Would recommend highly

Overall really disappointed the only reason we came to this hotel was because they had a spa, checked in no one told us the spa was currently out of use. And had no email to say it was not working

Big shout out to Joanna, Pauline, Julie and Aman, Ashish, Kalia always as helpful as can be put a bit smile on my face! Highly recommend the breakfast it is amazing!

The customer service was great from the beginning to the end of my stay! The receptionists were really nice and helpful. The room was excellent, clean and comfortable. Will definitely be returning! Special thanks to Natasha, she was very patient and helpful with all my queries, she is a great asset to the team!

Really lovely staff, Ashish, Julie, Pauline, Jordan, Charlotte and Lillie 💪🏼

Brilliant hotel, great hospitality and especially Irish Julie from the breakfast service was so nice and professional. Highly recommend.

Great service, Ashish is always very helpful

Enjoyed a great meal, prepared and served by Asish, would highly recommend the burger. Excellent service by everyone as well. Thanks

Excellent service with delicious food and friendly staff especially Asish.

Asish was very polite, helpful and all staff never found anything a problem! A lovely stay, thank you and I will be returning!

Asish served us well and the hotel is neatly maintained by the management.Highly recommed this place.

Lovely clean modern hotel with excellent food and drink served by Asish who is very kind and friendly would recommend this hotel highly

Rooms very good as usual, food and drink also very good.we had a very helpful and friendly guy Asish who served us. Would recommend highly.

Attended here for a conference and had dinner - service was great and the staff were super friendly, especially Asish :)

I often come to this hotel and the staff are always exceptionally friendly, especially Asish who is a credit to the hotel.

Asish, I am very happy with the service I have received from Asish

Overall a good experience for me. Reasonable prices and decent conditions.

Breakfast is delicious and Tasha and Salem are so friendly and helpful.

Excellent breakfast and service

Only used the meeting area. Very helpful service from Yvonne. Food ordered could have been better value but all in all good service and good location for a meeting point. Car park charge a bit steep compared to others

Lovely breakfast and polite staff

Really good variety of foods Lovely staff went above and beyond for my comfort would recommend

Shout out for the breakfast staff…an excellent range on offer. The “fried” breakfast was all oven cooked and absolutely delicious, succulent sausages, lovely eggs and a special mention for the mushrooms..lightly cooked with a lovely black pepper tang. Special mention to chef TASHA who I believe was responsible for the cooking of the mushrooms (and no doubt most of the other cooked offerings), she came over and chatted with us to see if everything was good…and it was.

The staff are very friendly and helpful 🙏

Comfortable, clean room - all I needed for a one night stay. Pauline was very helpful, advising me about the swimming pool and restaurant and bar facilities.

Restaurants and restaurant service is brilliant. Swimming pool is good. Rooms are basic. All the money has gone kn the hotel and facilities

Breakfast service was fantastic!

Cheapest toilet roll on the planet - you'll find better quality in a supermarket loo!! Breakfast concierge was awesome she is a fantastic host (stayed overnight on 7th Jan)

One of your staff has been very helpful kind polite and helped me called me straight back and resolved the problem I was having hats of to you bekash Many thanks

We have stayed at many IHG hotels and this is one of the best - very comfortable and very friendly.

Lovely food and drink, very attentive and helpful staff.

Great hotel with excellent service. Staff at breakfast were great and attentive to our needs. Julie especially was welcoming to all at breakfast time

Wonderful service, if you love nature it's an excellent place and the food is delicious

Lovely hotel, great having 24hr reception as we got in late after a wedding. Lovely hot breakfast with a variety of options which was all served fresh and hot. Lovely hostess at the restaurant who ensured we were well looked after!

Had a amazing Breakfast , the waitress Julie was really nice

Great place to be. Great peple to with great moods, always ready to gove you top class service.

Good place for breakfast!! We had traveled from Gatwick & wanted a good breakfast. Passed the Holiday Inn & rang them to see if they did breakfast for people not overnighting & they did. Lovely Julie on the breakfast reception help us sort our parking (3hrs free when eating) & welcomed us to a bright, clean restaurant. Continental &/or full English great choices !! Lovely coffee too

Julie was so nice and sweet, the best of the all employees, and the her manners was so good

Julie was amazing, me and my friends are from Portugal and she was incredible with us.

Julie gave us an exceptional service in the restaurant. She offered us everything in the breakfast. Julie deserves mores than 5 stars.

A special mention of Julie in the restaurant she is an amazing person and fantastic breakfast 😊

Family friendly, helpful and kind staff, yummy pancakes for breakfast, fridge in room

This is the third year that we have stayed in this hotel between Christmas and New Year. Lovely hotel with great facilities. My two young children love the swimming pool. Lovely well stocked breakfast. Special shout out to Julie who was very accommodating on our second morning at breakfast.

Great service & lovely breakfast & nice large room that is very clean.

This is a review for the great breakfast we’ve enjoyed this Xmas morning. Tasha (the chef) is so friendly and accommodating and the food tastes great. Thank you Tasha and Karl for a lovely start to Xmas Day - it’s five stars from us for the restaurant.

The staff were tremendous on Christmas Morning; Joanna, Maria, Kalia and Chef - Tasha were all very attentive, friendly and the perfect hosts for The Brentwood Holiday Inn Restaurant. The food was fresh and everything was available. The teachers were cleaned almost immediately after people had finished and were leaving. We're really happy that we're staying Boxing Day as well!! Thanks guys, Merry Christmas!

I haven’t enough words for how great the staff are at this hotel. I booked my mum & dad in here to stay for there Xmas visit and they were more than taken care of by the staff , a special thanks to Pauline , Tasha & Karl . Beyond exceptional ♥️

I was down in Rainham, Essex for the works' Christmas bash on Friday and stayed a night at the Holiday Inn in Brentwood. As with all Holiday Inns, my stay was fine with an excellent breakfast. However, what made my stay extra special was the service and attention from a member of staff called Tom whilst I was having breakfast. He politely asked me the reason for my stay which led to discussions covering a variety of topics including music, boxing, golf....and more music. Of course, Tom was working and periodically had to peel off to tend to other hotel guests. At one point, I said I was just going to have a banana and then head off as I had a three and a half hour drive up to Sheffield. Half a minute later, unprompted Tom brought me a banana. We chatted some more but then I really did have to leave. I felt my experience merited leaving a review as Tom had no cause to talk with a 63 year old other than general pleasantries associated with his staff role but he'd gone out of his way in making my stay just that little bit more special and memorable. So, a big thank you Tom ! Oh....I also had a most pleasant chat with a lady member of staff about our respective favourite gigs we had been to, mine being Bruce Springsteen at Wembley on July 4th during his 'Born in the USA' tour and hers being a George Michael gig before his untimely passing. So another big thank you !

Regular visitors. It's very busy but the service we have had from room service and the restaurant especially is amazing. A special thank you to Tasha the Chef and Julie at Marcos. Always so helpful and friendly.

Location is good. Rooms nice and warm. Breakfast was lovely and Julie was amazing who got our children pancakes and took her time to talk to us and give us directions as we are not from this area.

Great stay, the staff were so attentive, especially Julie at breakfast. 🙏

Amazing breakfast service! The lady taking care of us on Sat 21.12.24 was brilliant!

Stayed here for one night rooms are of a good size. Bar service was fast and efficient.

The hotel is well-located and offers refurbished rooms, creating a pleasant stay. The breakfast is enjoyable, and the property is warm and comfortable—particularly important during the winter months. However, the service, particularly at reception, could benefit from more enthusiasm. Overall, I would consider returning, especially for business travel.

Lovely breakfast, chef Tasha was very helpful and friendly great team overall

Great friendly and courteous staff Thank you

I regularly visit the Holiday Inn in Brentwood with my partner and have always been pleased with the service and food. However, on Wednesday, November 20th, 2024, around 6:15 pm, I had a very disappointing experience. It took 50 minutes for my lemonade to arrive, 30 minutes for the Belgian waffles, and 45 minutes for my mushroom bruschetta. We couldn’t enjoy our meal together, as the second waffle arrived an hour later. The bruschetta was a particular issue. I ordered the same dish a week ago, but this time it was completely different. The sauce was thick and crumbly, with cheddar cheese instead of blue cheese, and there were barely any mushrooms. I didn’t eat it and asked the staff to check, as it didn’t match the usual presentation. A lady (possibly a manager) initially agreed but then said the recipe had changed recently. I disagreed, as I had eaten the same dish multiple times recently and it had been consistent. I was told the mushrooms were the same amount, but they were cut differently. The bruschetta was much smaller than usual, with only four small pieces of mushroom. I then asked another waitress, who confirmed there had been no change to the recipe. I also asked if the chef could prepare it the old way for an extra charge, but was refused without the chef being consulted. I felt this was just an excuse from the kitchen staff not to remake the dish. After sending the bruschetta back, I was told I’d receive a refund at the reception. When I went to reception, the staff member sent me to the bar, where the bar lady seemed confused and processed the refund without communicating with me. The manager then approached me, told me I was supposed to go to reception, and processed the refund with no apology or acknowledgment of the confusion. I would appreciate it if you could look into why this dish has changed and why the staff refused to accommodate my request to have it prepared as it used to be. It didn’t match the menu description, and I left without eating we only had our coffee, drinks and Belgium waffles (on two seperate occasions due to delays!) we ate our dinner outside.i regularly visit your premises and bar and never experienced poor service and poor food.

Great friendly staff and very helpful

Amazing service and exceptional food by chef Tasha

Absurb, appalling, maybe even racist. Room size and amenities was better than expected which is pretty much the most positive aspect. Landscaping at the entrance was well maintained, bar and restaurant looked freshly renovated. However the service was disgusting and I will not hold back on my review. Barring one member of staff at the bar and security at the front door, the others were rude, unprofessional and I will say, racist. Check in was terrible, no mention about WiFi, breakfast, gym and spa area, parking, restaurant and bar, key cards or anything welcoming. The bar staffs has foul looks and although the room amenities and space was good, it's very dated and the shower temperature fluctuates from sudden extreme hot to warm back and forth. My room was noisy from machines too. Sat afar and observed the staff behaviour, they were happily smiling, chatting and providing lovely services to non Asian guest whilst doing the bare minimum to those they reckon not of equal racial standard. Absolutely shameful and a pathetic disgrace. You're welcome.

Nice place to stay. food was good and the bar was open late 👍

Staff were great food was fresh and plentiful. Tasha went the extra mile for our group.

Excellent service from chef tasha and the team! Super friendly and helpful! Very welcoming to children also! The kids favourite part of the hotel is the breakfast 😃

The bed in the room was very old, and dipped to one side making for a very uncomfortable nights stay. There was no soap in the dispenser in the shower, and two tissues which had been placed back into the box. Housekeeping is not properly cleaning the rooms, or the hotel management are not providing the stock necessary to replenish used items. The breakfast was very good, and the staff were very helpful. Tash made time to talk with us from the kitchen, and passed on our thanks to her team.

Great stay in Brentwood for a local family celebration. Comfortable room with kids bed already made up when we arrived. Tasha the chef made delicious pancakes especially for our daughter and brought them to the table and made a lovely fuss of her.

My family and I had a lovely stay at this Holiday inn. The chef Tasha was very accommodating of our breakfast requirements and very friendly. Thank you.

Amazing hotel amazing staff tasha is great her food quality at breakfast is amazing so fresh and stocked very quickly so friendly highly recommend also Maria and Joanne so lovely too

We take our 2yr old swimming here and occasionally have breakfast after. The hotel staff are always kind to our son and wonderfully accommodating - thank you Heta for our experience today

Good hotel nice staff family's friendly

Another disappointment service at this place. I went to a work meeting . Staff is always looking very confused, and nobody knows what they are doing. I don't blame staff but management . Maybe extra training would help everyone.

Great little break, staff amazing and breakfast chef Tasha just happiest person ever.

Chef Tasha who prepares breakfast is phenomenal. She is personable, extremely helpful and very customer friendly. Breakfast was fantastic and the serving staff extremely pleasant and helpful.

Didn’t stay on this occasion, just used Reception area for teas, coffees and lunch. Hotel very easy to access, just off the M25. Staff always friendly and helpful. And a big shout out to Heta who always looks out for me and my team when we’re in town. Thank you for your kind hospitality and excellent service. Will

Stayed here for my 21st birthday and the staff were nothing but lovely! Offering me prosecco and making sure I had a lovely day! The room was slightly disappointing due to a chip in the TV and the shower not being great however, I still had the best 21st because of the staff members here! Thank you!

We were served by Heta and she was attentive and polite. Will be back again soon!

Love this hotel. Staff are great Comfortable room. .Asish served me in the bar for lunch and was very helpful

Lovely Breakfast made by Chef Tash 👍🏻

Chef Tasha made me some lovely poached eggs for breakfast - they were perfect! Thank you. 🙏

Having stayed in numerous holiday inns in the UK. The Holiday Inn Brentwood M25 surpasses them all, the service is second to none and nothing is too much trouble. Upon arrival greeted with a friendly smile and totally looked after from check in till check out. Many thanks to the whole team

Excellent service. Good food and Very polite and friendly staff and all round happy with my experience. Would definitely return

Scarlett was very helpful, friendly and courteous and was always served with a smile. Very pleasant experience.

Chef Tasha did a great job. Sorted me some porridge for breakfast!

Ok, now I'm a bit biased because I got here at 3 AM after leaving a terrible hotel, but man.. this place goes HARD! I love it! Beautiful lobby, amenities, great service, clean rooms, exactly as advertised, and AC! Beautiful!