Hobbs and sons restaurant in Dudley

Was sooo excited for the fish and chips but I was sadly disappointed. Found so many hairs in both of our chips!!!!! And they added no salt and vinegar when we had asked for it. Asked for a still water and we got sparkling when we realised I took it back and they said sorry I should have checked before I left. My partner has been before and said they have changed massively and used to be nice!!! I have blonde hair and my partner brown and these hairs were jet black!!

Had fish & chips here and it was excellent. Fish was good size, flaky with crispy batter and the chips were hot, crispy and not soggy. We were there at a busy time so the turn over of food was quick, cooked and served straight away, hot & fresh. The staff were doing a great job too!

We've been going to bclm for years and the fish and chips used to be the best around, we went in April and were disappointed in the fish and chips. The chips just didn't taste like they used to and were quite crispy and hard the batter in the fish was over done but we put this down to a one off.....we went again a few days ago and the fish and chips were just as bad if not worse than last time. I've no idea what they're doing but we won't be having any more fish and chips from hobby, Hobby really need to sort this out because compared to what they used to be (10 out of 10) they are now a measly 5

I do not like to give negative reviews but I felt that my experience of this restaurant today needed to be reviewed. The chips that all my party had were dry, semi cold and very hard! I think between us we wasted the majority of our lunch! I wanted to complain there and then but the staff were already stressed and very busy (also very young) so I did not want to cause them any further distress. The chips are described as 'the best fish and chips in the midlands' and on past occasions have been just that but unfortunately, today this was not so!!

I went to the red by night event at night. It was me and my family's first time going to bclm and had heard raving reviews about the chips. We waited 25 minutes in a queue for the chips, and was VERY disappointed 😞 they tasted very bland, dry and just not nice at all. So disappointed.

food was not fit for animal food that alone human consumption fish and chips burnt and covered in grease,all our food was thrown in the dust bin near by.

Fish and chips are to die for, best fish I have had for a long time!! They open at 11am so I would advise you queue as early as you can as they do get extremely busy. Fish and chips were £9.50 and worth every penny. Yum yum x

The chips were good but cold. And the portions were tiny £3.50 didn’t fill me up. Maybe a child’s portion never cooked in lard so they did taste utterly amazing. The cod is incredibly expensive about £7 or £8 for fish and chips. Being based in the 1950s they don’t do pies or sausages and no bread & butter or curry dip. I must say tho if you go to the back country museum and don’t get chips you are still missing out they are the best chips in the whole of the Black Country

These fish and chips are just the best. Cooked in beef dripping, the old fashioned way. Granted, they are a little pricier than your local chippy, but portion is large and the food is delicious.

The menu is small and it is pricey but that is to be expected at the museum. The fish and chips are delicious though as they are cooked in beef dripping. Perfectly crispy chips. Lovely juicy fish in nice batter. What more could you ask for.

was visiting the museum and had to have something from here for lunch, so glad we did very good value and tasty.

We visited Hobbs and Sons chip shop at Black Country Museum one rainy day last month. Our experience was not very good, and what happened on that day was just a beginning! On this day, we first, tried to order vegetarian fish and chip, but were told that, their fish frier was broke, and that they can only do chips. So we had tom order chips only, but when we decided to add another portion, literally within seconds, the lady rolled her eyes, and shouted 'put another'. After paying, we tried to walk in the eating area, but the same lady yelled us 'You can't eat in there, I've just shut the shop'. It was raining, which she could clearly see, we didn't want to eat outside, but we were told only after the payment, which meant, we and my children have to eat outside regardless, whilst standing and soaking. We made the order 15:25, as it can be seen on our receipt, so they were no where near to the closing time. There were two of them, both were very unfriendly and looked like they did not want serve food to us. We then went out and tried to dry some chairs to sit, but in the end we just gave up and sat on wet chairs whilst waiting for chips to cook. When we opened the chips, there were substantial amount of burnt chips. Very bizarrely, the chips were also not cooked properly at all. This was noticed by all our family members, it is really strange, how chips that are burnt can still can be raw? One reasonable explanation is that, they were cooked in a rush, in a very high heat and short time, in order to speed up the process. But non of us had the courage to go there and complain about the burnt yet raw chips after the reception we received. So i decided to contact the Black Country Museum customer service as a member, and give my feedback. They were very professional and apologetic, and insisted to take this to the Hobbs and Sons restaurant owner herself. A few days later, I was contacted by the owner She very politely asked me to repeat what happened, which I have. She then said, it matches what I told the previous customer service of BCM. She then very apologetically informed us that, the eating area in the chip shop should have never been closed, especially at 3:30pm. She continued that, closing time was 5 pm, and she was not happy that they denied us eating inside the restaurant when they should have been fully opened. She also said, although she was aware one fish frier was broke, there are other fish friers that her employees should have used. She told us that, she is very upset that we were treated in such manners, and served low standard food; therefore, she is going to put her employees into 'Customer service improvement course'. She also insisted that, she would be very happy if would visit her restaurant again, and kindly give her the chance to put things right. We told her, we already planned to visit the museum the following week, she told us to let her know when we arrive so that she can personally prepare the food for us as an apology, free of charge. We arrived at the museum the following week and made an order. When we arrived to this fish shop, the male employee told us to wait whilst he collected the shop owner. He, the employee, turned up and started glaring us with an obvious grin on his face. The shop owner then arrived, and slapped our order to work service, and asked if we want any drink. We said 'no thank you'. All employees stopped and started glaring at us, whilst the shop owner was looking at us with, what felty like, disgust. You see, although all these were happening in less than a few minutes, and that we could all become aware of the inhospitable reception given to us, we were in too much of a shock and discomfort to react. We walked out in disbelieve and felt genuinely insulted. You see we did not asked anything free, we were more than happy to pay, it was the shop owner herself personally insisted that she wants to make up for the poor treatment and low quality food we received. How could then, you and your employees treat us like that. She obviously made fun of us to her employees, there is no way an employee could behave in this manner if their employer put them in 'Customer service improvement course' as she stated she were going to. This really spoilt our day, absolutely. It hurt our pride, and insulted us. It took us a long time to get over and find the courage to put this feed back here. You may think that, we misunderstood her and her employees, but employees who were supposed to be told off by the shop owner for the poor customer service they gave to a customer would not have the courage to conduct in that manner when the very same customer turned up. They are encouraged by their employer, perhaps because she talked to them about us in a negative way, as if it was our fault. I actually later contacted the shop opener via text, and started the conversation with 'We absolutely want nothing from you, no gesture, we won't even complain to BCM anymore. But we want her to know that, we are very disappointed and would like to put a feedback on their website. She has never replied. Our overall experience was not positive, not because of the first incident, but afterwards how the shop owner personally conducted herself. Such a shame, because BCM is an absolute a beautiful place to visit, but our experience will not effect our views on BCM.

Decent sized portion of chips. Purchased as recommended by so many. Not overly priced for a couple, but would be expensive for a family.

Great chips, wasn’t too keen on the fish but this was personal preference. The lines do get exceptionally long at lunch but this just goes to show how good it is.

Visited today for my daughters birthday and had to queue for 30 minutes. I must say i have had better fish and chips from my local chip shop and less expensive. Would not eat from here again.

The fish & chips were excellent but the portions were very small for the price charged. When we waited for our fish and chips ,we noticed the person frying the fish was dipping the fish in the batter and putting the fish in the dripping but she wiped her hands on a dirty cloth or up the back of her overall. It was very noticeable on her overalls and her hair was hanging loose. The overall standard of cleanliness was not very good which spoils the experience. Plastic gloves would be an improvement.

Very nice experience We went on a hot day que was only 3 people Very good value £19 for 2 adults and 2 children fish chips was enough for out toddler to have some of us We also had ice cream from Jacket potato van at £2.5 pot

Quick and to the point. Chips cost £3 per portion,not too bad I hear you say this works out at 15p per chip as I had a massive 20 chips in my portion. They taste great just not enough. Oh one more thing a small bottle of pop was £2.95. In the gift shop near the entrance the same drink £1. Leave it with you.

queued for 45 mins for our fish&chips ,although tasty ,not much different to our favourite local chippy,small portions of fish,but chips were ok,seems to be the norm with the waiting times though.oh and you dont get little wooden forks either,so if buying for children maybe come prepared.as can be hot.

absaloutley delicous but quite small portions for 3.50 or at least when we went. So wish they were a bit bigger,as well as putting your own salt vinegar on in little satchets,not very eco friendly?

Yes the fish is nice, alittle expensive, but asked today where the fish was from to be told Iceland the country not the shop lol. So I ask why, when the museum is about locally and British produce are they not supporting British fishermen. To say I was disappointed is a understatement.

We visited the BCLM for the day, and decided to have fish and chips for lunch - the food is great, but the one hour wait is a little disappointing.

traditionally cooked in beef dripping, these were fantastic, and cooked to perfection. Although a tad on the pricey side, generous portions and very filling

Amazing food, probably the best fish and chips I’ve ever had! The only downside was the wait for the food. Was almost an hour could’ve been more staffed.

had to visit again when visiting the BCLM for the 40s weekend (because its a must) however was very disappointed in todays visit. the chips were not the hottest i have had in the past and for some reason they were dry and tasted very...

Good old fashioned fish and chip shop made with beef dripping like the good old days, alas no newspaper wrappings but good never the less.

Really enjoyed the fish and chips. They managed the current restrictions well and it felt very safe - takeaway only but there are places to sit and eat around the museum. Not the biggest portion ever, so you will probably want one of these just...

We came here on a saturday and decided to try the chips after numerous people recomended them. They were lovely and hot , good portion to , did not dissapoint.

this is the best part of the BCLM. always love getting a portion of traditional beef dripping chips. sad on most recent visit that scraps were not available but that is understandable and the chips were wrapped 'like a normal chippy' but again understandable. only...

My companion had not had chips n scraps since her childhood [wont say how long ago it was but waaaaaaay back !] The food was delicious, great value and big portions.

The chips here are excellent and the fish melted in the mouth. I would recommend making this part of your visit.

The fish and chips were outstanding!! We went while touring the Black Country Living Museum and had lunch here.

had traditional fish and chips from here while in the black country museum. They even offered batter bits which I havent had since I was in high school, I guess this is because of the the fact the fish is cooked in beef dripping like...

Having visited hobbs fish shop when it was based in dudley and tasted the best fish and chips you could buy, it was an absolute pleasure to taste what can only be said as memories from a bygone era .

I saw loads of great reviews for the fish and chips at this outlet, but after looking forward to them they didn't live up to my expectations. They were okay, but after the 20 minute wait and the size of the portion (cones give a...

Lovely Fish and Chips cooked in a traditional way. Long queues but we were lucky and got there just before the rush!

There’s fish and chips and then there’s Hobbs and Sons fish and chips. Cooked traditionally in Beef Dripping these will be some of the best you’ve eaten. They’re hot, fresh and mouth watering. The only downside is the queue! We queued for 30 minutes as...

Tried fish and chip in England a couple of times but this is the best we ever had. Situated in the black country museum, the food was served in paper wrapped in a cone. The portion was great and the fish was fresh. The batter was delicious and the chip was fried in beef drippings. Very impressed. A fish supper cost less than £8, very reasonable for a place of interest.

Quality Fish and Chips, tables both indoors and outdoors to still and eat them, plus there is a Gluten Free option as well, my wife was pleased. 5 Stars

this is very good fish and chips but be prepaird for a very long wait well worth queing and there is a seating area at the rear

Visited here when the war weekend was on, so there was a 45 minute wait, but we just had to do it. Traditionally made, and you could tell. £7.20 for them, but well worth it. served in a paper cone.

Not sure if there are two Hobbs. The one we went to was takeaway. I thought the fish and chips were good but not as good as expected. The fish was fairly small and the chips which I did enjoy were a small portion. Not worth the £7.20 each.

Real fish and chips cooked how they should be. Only issue is always a big line of people waiting to get served on busy days.

This place does one thing, fish and chips, no sausages, no pies, just fish and chips and it does them really really well. Some of the best I have had in a long time, excellent. They are tricky to eat out of the paper cone, but you can pop down to the school and eat at a desk.

This is a great traditional fish and chip shop as it used to be in the 1930s, well worth a visit. Fish was excellent and lovely crispy chips. Unfortunately let down by the amount of chips and rubbish on the floor and seats in the eating area. I’m sure in the 1930s the owners wouldn’t have allowed it to be like this. It wasn’t as if it was busy either we were one of only two couples in there. Shame as it would have been great otherwise

Visiting the Black Country Living Museum and had read so much about theses ‘real’ fish and chips, we just had to try them. Expect a queue, we were on a not too busy day and thought we’d go early to beat the queues, went at 11.45, sign on the pavement suggested a 30min wait from our position, was actually 20 mins. Extensive menu that offers: fish, chips or fish & chips. Well above the cost of an average chippy at home at £14.40 for two, a few benches inside to sit or tables round the back and other spots throughout the museum including the tables in the main cafe. Food was indeed tasty and I was glad we had given it a try. The museum is well worth a visit.

Visited in February half term holidays with Husband, Son, Daughter-in-law and grandson. Very busy and long queues but the staff were very efficient.My bonus point was they provided gluten free fish & chips, you need to go to the front of the queue and inform them. Tasty and fresh.

Didn’t have to queue too long, but it was well worth the wait. There is a a section with some benches around the wall where you can sit and eat. Great staff.

Expect to queue at peak times. The quality of the fish and chips is very high, and at £6 a portion is excellent value. Service is friendly and efficient

Freshly cooked and wrapped in paper. Friendly staff who will gide those who are uncertain of what to expect. Some limited seating inside, more outside. Very popular so one may have to queue. It's worth the wait though. Reasonably priced

Had a paper of fish and chips and stood on the bridge eating them - with a proper wooden chip fork! Perfect.

Fish and chips at their best, the way they used to be cooked. You can’t visit the Black Country Museum and not have Hobbs fish and chips, it can get very busy because they are very popular

The long wait is definitely worth it. It would be good if the Restaurant had more space for people to sit inside, especially when it is raining.

Visited it recently , one of the main reasons for going to the BCLM, and was very disappointed. They seem to have followed the ridiculous procedure of replacing dripping in their fryers. That must be the reason why the product was acceptable by average standards but not outstanding and certainly not worth the price. Cannot be a veggie reason , else they would not eat fish . Must be this "healthy " fad that is against anything that tastes good.

Oh dear! Not expensive but extortionate - £7 for 2 sausage and chips; £5 for a pie !! The chips we had were not the nicest that I have ever tried. Approx one third were hard and not palatable and the remainder were alright if you were absolutely starving. There is no excuse nor defence for hard, over cooked chips, especially when there is a long queue. Everything considered – definitely don’t bother - take a picnic, there are plenty of spaces to enjoy a picnic ( and no queues). Apparently the fish was adequate – I was told.If this is the best chippy in the UK, I would hate to sample the others. !! Award winning? – absolutely! but not for quality, but for poor food and over pricing.Do I have a high expectation of a chippy? Must have, as all the other reviews wax lyrical about them. Need a mortgage if you are a family of 4.

You travel back in time here to a time when food was cooked in beef drippingThe Fish and chips are excellent, the staff are friendly and helpful and they work very hard because there always seems to be a queue and sometimes it is quite a long oneGreat place for the old tasting fish and chips

We visited the Black Country Living Museum and decided from all the reviews that we would try the traditional fish and chips cooked in beef dripping, we also decided to go at the 11.30am opening time to beat the very long queues that did occur later on. The fish and chips were some of the best I have tasted and at a cost of £6.90 it wasn't too bad to say our local ones are only a couple of pound cheaper. The downside is that I wanted to get our toddler a small chips of her own but I was told that this was only available with the family deal: 2018 School Holiday Family Meal Deal: 2 fish & chips, 2 mini fish & chips, 2 bread rolls and 2 pickled onions for just £20.18, this is a good price but we only had our little one and didn't need all of this so she ended up sharing ours as the cost for chips was £2.50 and I knew she wouldn't eat them all.

The title says it all – quite simply the best fish and chips you’re going to get in the UK. Wash them down with a hand pulled Banks’s mild in the pub down the lane… Go on, give yourself a treat!

We visited at half term and the museum was busy. We had to queue 40mins to be served. Generally it was worth it though. The fish and chips all tasted good although one portion of fish was not very hot

Was really looking forward it & the child were lovely but I was informed onced id waiting until it opened, that only sold cod. Gutted!

Needed sustenance during visit to BCLM. Shared fish and chips with niece when visiting BCLM. Lovely fresh hot delicacy. I used to use this shop when it was located in Dudley. not too busy, fast friendly service by cheerful staff.

On our recent visit to the Black Country Museum, we had lovely fish and chips and super batter bits, just like a remember from my childhood.

Wow! These Fish and Chips are amazing.We were a family of four, two adults and two children, visiting the Black Country Museum, and we enjoyed our Fish & Chips here. The Batter on the Fish was beautiful, and the Chips were really nice.If you are visiting then you must have some. Highly recommended.

Very tasty fish and chips cooked in beef dripping - care needed in eating them as they are very greasy. I loved them but my wife was not so enthusiastic.We visited with a party of 21 and about half loved them. I guess it was in the end all about nostalgia. - and these certainly took me straight back 60 years.

Old fashioned chippy - they use beef dripping (I think) which enhances the flavour. It took me back 55 years to my childhood. The taste is fantastic. Staff really friendly.

If you are older than about 40 years and remember fish and chips out of the paper, with fish bits or craps thrown in and fish cooked in proper dripping this is the place to come. Nothing fancy no pies or sausages but pickled eggs or onions to accompany your proper chips or fish and chips. wonderful.