Hilton London Euston in Camden

Below average Hilton with noisy, creaky rooms ( you hear your upstairs neighbor as if they were in your room), broken ventilation and the worst service I’ve ever witnessed

I recently stayed at a Hilton property and, regrettably, my experience was far from satisfactory. After a long flight, I discovered that the thermostat in my room was malfunctioning, resulting in a very uncomfortable first night where I woke up feeling cold. Despite reporting this issue to the reception, hoping for a prompt resolution, I was dismayed to find the problem unaddressed upon my return. Instead, I was offered complementary drinks, which, while appreciated, did not resolve the fundamental issue. Furthermore, my stay was further marred by discovering that the toilet in my room was leaking, and the sheets were visibly unclean. When I brought these concerns to the attention of the staff, I was informed that due to the hotel being fully booked, they were unable to offer me an alternative room. As a Gold member of the Hilton loyalty program, I had expected a higher standard of service and prompt attention to such crucial issues. This experience has significantly impacted my view of the Hilton brand, and I hope that future guests do not encounter similar disappointments.

Superbly located near Euston station.

"We spent one night at the Hilton Euston. The location is more than fine, within walking distance of Kings Cross, Euston, and Euston Square stations, providing quick connections to all of London. The staff was friendly but possibly not fully trained; they couldn't answer whether an extra night could be booked and suggested calling later. The room (104) is spacious for a city hotel, featuring a separate bath and shower. The bed is exceptionally comfortable. Unfortunately, the A/C was not functioning properly; instead of cooling, it kept heating. At one point, the room reached 24 degrees Celsius, only mitigated by opening all balcony doors. However, we had to close them when sleeping, causing the temperature to rise. Based on reviews, addressing this issue should be a priority for the hotel. Breakfast exceeded expectations, offering a wide and delicious selection of fresh items. In conclusion, we recommend the hotel, but urgent attention to the air conditioning is needed."

Stayed here two nights in January 2024, while in London on business. Great service from the front-desk team, who went out of their way to accommodate a couple of requests I had. The room was clean and comfortable — and quiet, even though I was on the street level. The breakfast buffet was sufficient, certainly not extravagant.