Grange Clarendon Hotel in Camden

Stayed for one night with my mum. Room was very shabby walls dirty, bathroom had build up of dirt and was grimy. Had not been hovered there was bits and toe nails on the floor. Curtains were dirty and thick with dust. Bedside table was dirty. There is absolutely no care or pride in the hotel. We gave feedback with no response at all. Not worth the price they charge. Very disappointed. The hotel in general needs a lot of work even a lick of paint would help as long as it's cleaned too. Would not recommend this hotel at all.

I have booked for December and I have been waiting for a week for a response to a simple question. So far, disappointed with customer service.

Perfectly located right next to the British Museum, which was a huge plus. My first impression was, ‘Wow, what a lovely atmosphere!’ However, my opinion shifted a bit after settling in. The hotel definitely looks better than it performs. While the staff are generally helpful, mornings can be quite chaotic, and I found some to be a tad rude. The rooms are spacious, which is great, but they’re in serious need of a refresh. The bathroom was nicely done, though waiting forever for hot water was a bit frustrating. Overall, I’m not entirely sure it’s worth the price.

DO not go here. Their employees go into your room and steal your cash. Apparently the safe was broken and had to be fixed that same day…. We had over 2000 euro stolen and the staff barely did anything to follow up with their staff. Not helpful and they are crooks

There were some issues on a specific aspect during my stay. Breakfast was not included in my booking rate and I decided to add one breakfast directly at the hotel at the check-in; to do so, I was asked to pay a pounds 20 "pre-authorisation" at my arrival... Then, at check-out time, I was charged pounds 19 (the breakfast price). I don'understand why I had to double pay to have one breakfast - I found this procedure quite uncommon. The bad thing is that I tried to contact the hotel by email and by filling their form but no unswer from them. They don't like that much their clients maybe? But they where good (and fast!) at taking the client's money. The hotel would need some refreshment for a 4-star level. You can find better options in the area.

Breakfast was terrible greasy Breakfast cold made me sick all day x ruin our trip x

The safe was broken, and their staff went through my belongings and stole from me. I got no support from the management, specifically Nick the DM and Olu the shift manager—they said they were investigating but didn’t give me any updates or information and they were also saying to us that we are making up stories and that we should’ve locked up all our valuables. I ended up waiting all day to file a police report with no help even though I had traveled across the world to visit. The lack of communication and transparency was really frustrating and completely unacceptable.

Good morning, I regularly stay in hotels whether for work or vacation. From July 30 to August 8, 2024 we stayed (my children, my friend and I) in this hotel which is super central, you can do everything on foot. Spacious room which suited us well but lacked cleanliness. The hallway is practically in your room because of too much noise. The super dirty carpet. Maintenance-free bathroom. Very cold staff. I am very unhappy because they took the liberty of stealing the sum of €350 from my holdall handbag which was always left at the hotel. The day we arrived in London, at the airport we exchanged the sum of €500 in Pound Sterling and I reserved €300 in my holdall with which I never went out with the room. hotel. From the first day we realize that the majority of places we frequent do not accept cash. As a result, we have to switch to bank cards very regularly. We tried to use up the pound sterling as best we could so as not to return to Spain with it. The day before our departure we had to go to Birmingham for a family visit. So, I took my tote bag to bring it back with me because it would be a long day. First surprise, the internal pocket is open and empty. I run straight to reception to report it. They make me understand that it's not possible because we don't steal from their hotel!! (Who are we kidding)? Their cleaners can't fly says the receptionist who was there that evening (the day before leaving for Birmingham). I remind him that they shouldn't but the facts are there and I want my money. He says he will consult the housekeeper in the morning before 9 a.m. I will have an answer. So in the morning before going to Birmingham, I went to reception and was made to feel like a fool with the same comments. They checked all the keys and entries and exits from our room and there were no anomalies, that is to say that someone entered without authorization. I remind them that the housekeeping staff comes in every day for cleaning and can do anything. I want my money back. I ask to speak with the Boss, I am made to understand that he will be there the next day (day of our departure at 8:30 a.m.). So it is the day of our departure and I go down to wait for the Boss. The speech is the mm. I request the video recordings. He tells me to file a police report if I want so they can have access to the videos. He can't do anything. I advise you to be careful in their hotels. There are thieves among their maintenance staff and others. Your belongings are in no way safe in this hotel. How can I be reimbursed for the amount that was stolen from me at this hotel? Have a nice day everyone!

Lovley room except the back window didn't open so if there was a fire we was buggered as we was on the top floor

Wonderful residential location. Walking distance to tubes and many sites.

The hotel is on a good location. Friendly staff, quite helpful. A little creaking floorboards, but the bed was very clean and very comfortable. Bathroom very clean and fluffy clean towels. Room overlooked back garden and very quiet. Convenient for theatres and restaurants. Continental breakfast was very good.

Tired and worn hotel in perfect Central London location. Hotel is well overdue for a complete overhaul; carpets are beyond old, paintwork exposing the bare wood, wall surfaces scuffed. Bathroom towels were stained - the first time I have ever seen this in any hotel in any country after 20 years of international travel. No airconditioning, only a small desk fan hidden in wardrobe. Given the overnight temperatures experienced in recent years, the bare minimum should be a large diameter ceiling fan. At checkout the staff were more interested in completing their own paperwork than processing their guests Not a hotel you would choose unless you're desperately missing that 1970s vibe and have no expectations beyond that period. I have stayed in many miserable places and this is not the best of them. I would recommend any budget chain hotel over this.

4-star hotel located in a perfect area for getting around the city and very beautiful because it is quiet and close to a park. Unfortunately the hotel is very neglected, it needs to be renovated, changing the broken curtains, the windows and the bed fabrics. Mattresses a little worn out and pillows uncomfortable, as if they had stones inside because they were in lumps. I had booked a room with 2 double beds but they gave me a double bed and a sofa bed with a very thin mattress that collapsed in the middle, it was very uncomfortable. The biscuits, herbal teas and tea for breakfast were much appreciated.

Perfect central London location. Great English Breakfast. Customer Service was lovely. Thank you for a lovely stay!

Not the best, not the worst. Breakfast surprisingly good! Needs attention to detail - eg picture on the wall outside our room really mouldy - nobody had noticed - 2nd floor Thanks

Clean, tidy. Close to the subway, the British Museum

The hotel is situated at a very good location in the heart of central London, very close to the British museum, with a lot of places within walking distance, or a short tram/ bus ride away. The rooms were old and cramped. The carpets gave me the creeps. To put it mildly, I wouldn’t want anything but my shoes touching it. I mean loosely speaking, one step into the room, you’d be on the bed. The washrooms though were super clean and tidy. You need to ring the bell outside the door and wait for someone to open the gate, so keep that in mind if you’re planning to come in late. We had to wait a couple of times. The staff is fairly courteous, but there’s not much that they offer in the way of services, other than a nice chat and pleasantries. If you find this place or any of its neighbouring properties called Grange, at a good price, and you don’t intend to spend a lot of time in your hotel room, don’t think twice before booking it.

The location is very good, easy to reach the subway, shops and bus. The room was large (had a 3-bed room), but clearly worn out. The breakfast (continental) was sufficient but not outstanding. Breakfast times lasted until 10:00 a.m. At 9:30 a.m. the near end of breakfast times was announced with loud vacuuming and awkwardly noisy handling. The room cleaning service was good and thorough. By no means a 4 star hotel, but based on the location and the price we would come back.

Classic hotel. Large room and plenty of furniture

Amazing little hotel, breakfast was fantastic, Veronica from Bulgaria was very polite and professional.

Best avoided room was not cleaned properly hair and blood found Check in took ages for no apparent reason

Hôtel idéalement placé, buffet petit déjeuner extra personnel disponible et sympathique. Rue calme et agréable entre 2 parcs et proche du musée.

Warm and comfortable. Will trcomend

朝食はビュッフェスタイルで美味しいです。部屋の天井は高く高級感ありました。立地も大英博物館横で便利です

So i just want to say that bed was a little uncomfty, but i loved staying there . Breakfast is the best , and its really good hotel. Defenetly 5 stars

“Not 4 star worthy” If you have heard the saying shabby chic well this was just plain shabby. Very dated decor and not well kept. Pealing wallpaper, paint dirty, bathrooms with mold, bed a saggy hard mess. Fire alarm went off for 2 seconds early morning and woke us all up. Also, this booking via Agoda said that it included breakfast. Be aware the breakfast is NOT a full breakfast. Also, getting down to breakfast 15 mins before ending elicited negative reactions from chefs in the form of shouts of “we are finished” from kitchen and not a full English breakfast for those in our party that had to pay an upgrade fee.